AdventureRV.netReviews 9,698

Your pre-sale customer service isn't weak. It's non-existent. And your post-sale service is similarly poor. I received absolutely no shipping confirmation or shipping details from Adventurerv.net, but rather had to pry them from you using your rather shoddy online help feature which given to operational fits and hiccups. Overall, I'd say that you sell merchandise at an attractive price, but make the buyer suffer through a total lack of support and normal communication courtesy. I would rather pay a bit more in the future for an expensive item than worry about deliveries, purchase options and so forth.

This order was necessitated by my unawareness of the fact that the SW6P which I previously ordered, needed a supplementary mounting flange, without which it was not a complete direct replacement for my model VRV 6X, on which the mounting flange is not a separate item but is built into the overall unit. My RV is two hours drive from home, so the first chance I had to confirm the details was yesterday, and of course, delivery of the new door and flange had to come to Brampton, as the Florida address was but temporary for me. Perhaps a little bit of detail in the description of the water heater would suffice.
Thanks for this chance to comment. Paul.