Adrianna Papell

Ordered 2 "Mother of the Bride" dresses from the Adrianna Pappel website. The dresses that came were beautiful but didn't fit. I returned them the next day, paying Fed Ex postage to have them arrive quickly. They cost me over $300.00 and I needed the money back. The website said that refunds were issued in 14 business days. That was 2/24/16. As of 4/1/16, no refund. I was told that they had received my return on 2/24 but I had to wait for 30 business days to get my refund because the company had changed its refund policy from 15 to 30 business days. My refund finally came on 4/2. From now on I'm buying from companies that have brick and mortar stores or companies who are known for good customer service. Stay away from Adrianna Pappel's online store

My wife bought a dress online that was on sale, but no where did it say final clearance. It was not until she checked out and paid that it said final clearance, i. E. no return or exchange. She called immediately and was told to e-mail customer service to get a return form if she decided to return. She sent an e-mail and did not hear back. She called and after talking to two people they refused to allow her to return.