Adrianna Papell

I bought the Off the Shoulder Floral Sequin Dress and after one wear, the majority of beads came off - the dress is now a "one time use" disposable piece unfortunately. After back and forth with customer service where they initially led me on to think they would fix the dress or cover the costs to fix, they quickly backed away and are offering ZERO compensation here. Keep in mind this is after weeks of communication with customer service where they had me get estimates from tailors on repair costs and such. Ultimately, I end up with no replacement, no fixes, no discount/refund, etc. For a $350 purchase, I find the quality and customer service to be not acceptable.

I recently bought a beautiful off the shoulders black jumpsuit. I live in Canada and I received it within 2 weeks. I should have bought a size smaller from a 12 to a 10 but the length is perfect for me at 5'10". I am just adding a rhinestone belt to make it smaller on the waist. Quality is magnificent. Last week I saw a polkadot jumpsuit on sale final sale. Got it a week later... Again magnificent quality and fit is superb. Can't wait to wear these to 3 weddings this summer. Online shopping can be scary, but adrianna papell's merchandise is top quality! This is my new go to website for beautiful garments!

I was excited to receive my full length gown which looked very nice but as soon as I opened the gown from the plastic, there were beads all over my floor. I will still wear it since it was dirt cheap and looks nice but it is going to be annoying having beads fall all over my house since I tried shaking the excess off, but feel more beads will likely fall off as I wear the gown. That's why I gave a three star review. Five stars for appearance but minus two for the way the beads are falling off.

I rarely write reviews, but I had to give my two cents after I read so many bad reviews of this website. Based on my experience I found the website easy to navigate, with a large selection of quality dresses at a reasonable price. I ordered 3 dresses to try on for my daughter's wedding (free shipping!). I received 3 dresses within a week of ordering. Unfortunately, they sent me 2 of the same dresses and one that I ordered was missing. After a phone call to AP, they sent me a no-cost return label for the duplicate dress. Once I had a Fed Ex tracking number for that return, I called them and they over-nighted the dress that I did not receive. During every phone call, the representative was courteous and assisted with my problem. They have a 30-day (from date of order delivery date) full refund policy which make sit easy to try on multiple dresses and return the unwanted dresses. I would definitely recommend this website.

Outstanding customer service and personal service. Kudos to Peter who made it happen for me. The shawl I purchased is absolutely beautiful, I was desperate to receive it the very next day, which was a Friday. According to the representative, items purchased after 1 PM go on next days delivery, so it would not have been delivered until Monday. As they don't deliver on weekends. Being sensitive to my concern, I was shocked to see it in my driveway the very next day. Peter made a special effort to get it out on Thursdays delivery. The scarf is beautiful, and I wore it on the weekend and received several compliments. I read all these negative reviews and I'm shocked. I received a completely opposite customer service experience. I highly recommend this company to anyone!

I love Adrianna Papell dresses. I wore one for my daughters wedding and I found several others I really like. BUT Never order directly from them. Order from Nordstrom or any other store who carries them.
I had found a dress I thought I loved for a special event, ordered it but after careful consideration I decided to return it. First of all do it quickly - you only have 30 days. Then when you ship it back for $6.95 you will never hear from anyone again. I got confirmation from FEDEX that it was received so I tried to follow up on my refund. Multiple phone calls were not even answered. Emails were not responded to. Finally I found another email to contact someone who wasn't even related to returns. She got involved and I got my refund. It took almost two weeks. Absolutely ridiculous. If I ever buy another Adrianna Papell dress it will not be from their website.

The customer service does not work with the customer. I wanted to return my dress and purchase another. Because I needed the dress for my son's wedding, I asked if I could purchase another dress and receive credit from my original purchase instead of merchandise credit. Also the second dress was only available in 2 sizes. The customer service said it wasn't the same financially, so they wouldn't work with me. To me, that is poor customer service.

I have to say that I love the dress, it took less than a month to arrive and I'm happy with that! Unfortunately, when I opened up the plastic, there were so many sequins falls off! It is normal for sequins to fall off from a full-on sequin dress but this is way out of normal. I look closely on the threads and the workmanship is so bad that all threads are left hanging, no dead knot. My mom have to scan through the dress and fix it! It's expensive for what it is. I would definitely not recommend it unless they improve their workmanship.

This company does not stand by its product! I ordered my dress from here and 8 bridesmaid dresses. ALL of them had beads falling off. Full strands even before the ceremony. When I reached out to them they said that they gave a bag of beads with the gowns. Are you kidding me? The day of my daughters wedding before the wedding I am supposed to so on beads. They offered me 10% off my next purchase. I would never order from them again. Customer service is rude! And try to write a review on their page, the send an email to you saying that they will not post your reviews.

Ordered a dress from AP for my wedding and it arrived with beading missing from the front of the dress. Even though the dress was defective the company would not return it as it was a final sale item and I received a long string of patronising emails from one of the worst customer service departments I have ever encountered. I wish I had read the reviews here before ordering and will be actively warning friends and family away from this awful company.

DO NOT buy from their website directly. Especially the sale section. I am getting stuck with a merchandise credit on an item that did not have "final sale" on the item description page. I called customer service and no one could help me understand why I am not getting a refund to my credit card. There is no manager onsite apparently after 5 pm, which is when most people can call because it is after work. Then the customer service rep. Said corporate issues the refunds, but would not give me their information to call them directly. In the market retailers are in today, based on the customer service I received, Adrianna Papell will lose all their customers.

I purchased an Adrianna Papell beaded gown for my sons wedding, and it was absolutely gorgeous. However, after wearing the gown approximately 10 hours, when I changed out of it and laid it on the bed (I never hung it up as the beading made it so heavy I feared it would stretch out), I noticed numerous COMPLETE lines of beading missing. I was hoping to shorten the gown for use later, sell it to someone who would appreciate, or donate it to a cleaners who collects gowns for high schoolers attending a prom that cant afford to buy new (the dress is a size 8). After contacting Adrianna Papell, they told me I could either get ahold of the company I purchased it from (they would do nothing as I purchased the gown November, 2016 for my sons wedding September, 2017). I also would not expect the store selling THEIR brand of clothing to do anything since Adrianna Papell is the manufacturer. They told me they could possibly send more beads as the little bag attached when I purchased the dress would in no way cover the number missing, but I felt this would be ridiculous as I figured more of the originals would continue to drop off if worn again. They then explained that bead loss should be expected if the dress is worn. WHAT?!?!? I did not buy the dress to look at it on a hanger! BUYER BEWARE! The original price of this dress was $369, and it barely made it through one wearing. It is basically trashed. I wish I could give a negative rating because they dont even deserve a 1! No stars from this girl!

This past Friday night I ordered 2 dresses during their 75% off flash sale. I was very excited to receive the dresses as I was hoping to wear as bridesmaid dresses. Yesterday (Monday) I received an email saying the order was cancelled due to a billing issue. I was very confused as I've never had problems ordering online before. I called Adrianna and was told that even though it showed my transaction went thru when I placed the order, when Adrianna tried to collect the money my bank "withheld" the money. I was extremely confused at this point and called chase bank. They informed me the payment was pending and the order could not have been canceled because of them. I called Adrianna back and informed them what my bank said, at this point another girl told me that the order was actually cancelled because my shipping address could not be verified (so they lied to me initially I guess) she claimed I was called to verify my shipping address (it was different from billing), I didn't answer and so they cancelled the order. This makes no sense to me 1. Why do they need to verify the address?! It was my school address 2. Why would they only call to verify once? No voicemail was left and no email was sent asking me to confirm my address. 3. Why did they lie initially? I asked for a manager and was told I would get a call back. A few hours passed and no call so I called back. They must have put notes on my account because right away I was told that the manager was on the phone and either way both dresses I initially ordered were no longer available. I asked for corporate and was told they will call me within 24-48 hours. I'm incredibly frustrated and after reading the reviews here I realize Adrianna Papell is not a good business to deal with.

After receiving a dress a week after the promised date, which I needed for an event that had passed, I was told I could return it for a refund. Once it finally got processed for return they never notified me and never gave me a refund. After a month of hearing nothing and no responses to my emails I called and they said they received it but I could only get a store credit. This is NOT what they said when I called to return it - it was their fault the shipping was delayed because they didn't process it on time so they said they would give me a refund minus the shipping cost. They refused to give me a refund so I just took a credit. They said I'd get it by email.

Over 2 weeks later I still had not received the credit. I called AGAIN and they said I'd be getting it. 2 weeks LATER I still did not have it! I called AGAIN and finally they gave it to me! I didn't even want to order anything from them again but at least I could get something for my money. Now, a month after I've tried to use my credit they issued and when I went through the site it said it is INVALID and/or has already been used!?! I haven't even tried to use it before! I emailed them a few days ago and nothing! Now I've been on hold for 25 mins waiting to speak to someone. They are the ABSOLUTE WORST! I swear, save yourself and NEVER order through them! If you absolutely must have their dress, go through a department store, at least you'll get customer service.