Adrianna Papell

I did not know I was buying a final sale item. Now I cannot return a dress that feels like it weighs 10 lbs and beads fell off as I was opening the package. No help from customer service

I bought a very nice dress for my daughter's bridal shower that came via post with the security tag still attached. Unfortunately, I did not notice this until I was about to steam the dress and head to the event. It took three male family members about an hour to remove the tag without staining the dress. I was fortunate. All I wanted was for someone at the company to issue an apology and possibly explain how this could have happened. I gave them every bit of information that they needed except the order number which I no longer had available to me because I had recently changed phones and no longer had access to that email. Also, I had bought the dress 6 months earlier and left it hanging in my closet. With my name, email address, telephone number the last four digits of credit card number I expected them to be able to find the order in their system.
Please check the orders you received from their website as their quality assurance for shipping is poor or inconsistent at best. And, don't expect any sympathy or empathy from the customer service representatives. They have none.

I ordered 3 dresses for a vacation event during their sale and yes, sometimes I expect shipping to take a little longer because I live in Hawaii. Well I don't know what method they chose but it must have been the cheapest and slowest method they could find because my dresses took 5 weeks to arrive. They didn't arrive in time for my event. I had to go back-and-forth with customer service multiple times because the dresses took so long to get here that I couldn't choose regular refund because of how long it was past the sale date. I would've considered keeping the dresses, but honestly, they were not the best quality. After all this hassle and wait, they charged me return shipping which happened to be express FedEx. So they were willing to ship their dresses back to them on my dime at an extremely fast rate, but were unwilling to ship them in a manner that would have gotten them to me in a timely fashion.

I purchased a AP dress for my son's wedding and the quality was wonderful, even classier in person. I'm a size 8 and the dress fit perfect. Needed cups added, but that was the only alterations. Guests raved over this dress. I would definitely purchase this brand again.

Charged me for an item that was never received! Refused to provide a refund. Customer service is pretty much non-existent. Will never shop with this fraudulent company again.

Purchased 4 dress that I needed for an upcoming event. Got them and 2 out of the 4 worked but would need alterations. Took them to for an alteration estimate and the alterations would cost more than the dresses. Went online to return the dresses and they charge you for your return and a restocking fee of $9.95 for the first item and an additional $5 for each item after that. Straight robbery! Absolutely out of this world! I will NOT be shopping there ever again! Please google the dress you want and find it at a local department store and do not buy it from the online site.

Spring cleaning and found my well loved polka dot dress is getting tight. It's been worn and hand washed 6-7 times and still looks so good. DCO but stood up to hand washing. Will keep for another season if I can fit into it. Zipper still in good shape and seams all in good shape. Great purchase.

The customer service was excellent in my last order experience. My original order got some issues. I contacted the customer service, by phones and emails. They responded and took actions very quick. The customer representives exactly understood the issues I was encountering and took the right actions right away to resolve them. I am happy with the customer service though.

I bought a mikado dress that was designed to have some folds in it along darts in the front and back, and is meant to have a bit of a flare to the skirt. There's a tulle underskirt and everything. But the dress was so awfully wrinkled when I got it, I couldn't tell whether it would look good on me or not. The creases from shipping were so terrible that even when I had it on, the skirt was pinched along those creases so that it stuck out a ton to the sides instead of hanging like a skirt should. The dress can take a cool iron, but a cool iron couldn't do much to the creases. Some of the worst of the creasing is right in between two places it's supposed to be folded and it's just impossible for me, a mere mortal, to iron that out without messing up the intentional creasing along the darts. Ultimately, it was just too much of a headache to try and fix so I'm returning it. I considered taking it to a dry cleaner, but I'm not sure they'd be able to do any better. And honestly, I just paid over $175 for this dress. I shouldn't have to pay someone else to get the stupid wrinkles out. I can't even tell if the dress would look nice right without them!

I'm surprised that such a well-thought-of company specializing in formal dresses did such a terrible job of shipping a formal dress. Now I know, only buy their stuff in an actual store.

I absolutely Love your dresses. My last three weddings, I wore your dresses and have had so many compliments. I only purchase your brand for cocktail and formal dresses

Wow, never have I ever received such a nightmare in service. I ordered a dress on 10/11,1 month before a wedding event where I needed it as a bridesmaid dress. I received the wrong dress, called, and they sent me a new one, 4 days later THE SENT THE WRONG ONE AGAIN. I reached out to them and was told even if they re order it will probably still be the wrong dress. WHICH MADE NO SENSE, how are you going to have this dress available online and tell me that if I tried to get it you would still send me the wrong one.

I was then told that I can't get a new dress till I sent back both dresses. I informed them that I wanted to be sure they even had the right dress, otherwise then I'm sending back both dresses, where I could of at least used one for the wedding. I'm running out of time, there dresses are also made for giants, because I"m 5'3 and had over 6" extra length, so I needed time to get it trailered.

Well, I sent back both dresses, she reissued the order, reached out to shipping and 2 days later was told THEY DON"T EVEN HAVE THAT DRESS AVAILABLE. It's been over 2 weeks of this nightmare, and I"m left with no dress. All they offered was an overnight gift card. I would NEVER NEVER NEVER recommend someone to buy a dress here.

Although their clothing is beautiful, do not buy it from them on-line. They take forever to ship you your order (even though they charge you immediately) and they take forever to refund your money.

1) I placed my order on 9/5/21 (paid for the dress AND shipping!)
2) My credit card was charged on 9/5/21
3) I received an email on 9/6/21 that my order had shipped and the tracking number was provided
4) I kept checking FedEx and it showed that the package had not been given to them.
5) I emailed on 9/11/21 to cancel the order and was told that I couldn't, but could return it and my shipping would be waived.
6) Per FedEx, the order finally shipped on 9/21/21 (10 days after I was told that it was too late to cancel)
7) I received the package on 9/25/21 and immediately took it to FedEx to return it
8) It was confirmed received on 10/4/21 and indicated that it would take up to 15 business days to issue my refund

I called on 10/25/21 and was told that someone would check into it and get back to me. L have not heard from them. I will be calling Amex to dispute the charges.

I bought a size 8 gown in June 2001 for my daughters upcoming wedding. Realizing in September that I would probably need a 10, but it wasn't available on the website, I ordered a 12 to have it altered. I sent back the 8 (which was outside of the 30 day exchange window) but requested they use my in-store credit and apply it to the new size I wanted to keep. They would not refund my latest purchase, apply the funds from my June 2001 purchase without me returning both dresses. I emailed and called several times and they were basically asking me to pay double the price for the dress unless I returned it. Now, I have my in-store credit, but the size 12 is not available for purchase. I LOVED THIS DRESS and so did my daughter. Now I am stuck with $300+ credit, and no dress. All they had to do was apply the in-store credit without me returning the dress. I'm so upset. I personally will never shop here again or buy this brand due to this truly disappointing exchange with them.

Not sure why, but this site is not allowing me to upload images.

I will never again order anything from this ripoff of a company! They not only charge you shipping of $9.95 they also charge you $9.95 return shipping and then to top it off after they recieved my return they tell you it will be 15 days before you get your credit! I paid you the same day I ordered WHY would I have to wait 15 days for my credit! This company is a total ripoff. The dresses are cheaply made and not worth the money. If I had seen these reviews before ordering I never would have! Please don't order from this company I'd shop elsewhere

Beautiful dresses, but horrible, horrible, ghost customer service!
I ordered 2 dresses last July for a early August wedding and after reading the return policies thought no problem if they didn't work, I could return them for a refund within the 30 day mark.
The one dress I really wanted came damaged with a huge black spot on the largest white flower in the print. I sent it back within the time frame and requested a REFUND. I called and emailed customer service before I mailed it back at least 3 times before I sent it back to be sure I did so in the correct manner to get a credit card refund. They were impossible to get a true response, I just got an automated email.
I did get a response to an inquiry a month after I returned the dress that I would be hearing about my refund or Papell credit. I quickly emailed back NO Papell credit, I wanted a refund via my credit card. Now, today, I get an email with a Papell credit. I do not wear dresses and my special event was months ago. Do Not Buy from this website! They send damaged goods, and if you send back the damaged dress, they will not refund the purchase as they promise but take 5-6 weeks to send you back a credit to receive more damaged dresses. Dillards would of honored the return and credited back my credit card. Stay away!

Ordered and received three dresses from Adrianna Papell. Disappointed as sizing was off and dresses were scratchy. Returned all dresses the very next day via FEDEX to address provided. Was only given credit for two dresses. It's been six weeks and I've spoken with customer service three times, every time telling me credit will be processed. Each time I received an automatic email saying I would get store credit. Emailed three times and was told it would be corrected in 2 to 3 business days. Six weeks later I have filed a claim with my credit card company to dispute charges. Can't believe it's been such a hassle. Never had any issues with Dillard's, Nordstrom's or Macy's.

I found a dress I liked to wear as a bridesmaid dress for a friend's wedding. Was sent a shipment notification 3 days later. Several days pass and the FedEx tracking still says "pending" and they had not received the dress. I email customer service to ask when it will ship. I needed to know if it would arrive in time for me to have alterations done because they have such a poor selection of petite sizes. No response. Over the next week I sent 3 more emails because it still had not shipped. Still no response. I finally disputed the payment through PayPal and that got their attention. I was told they were looking into it and it would ship in a couple days. It's now been 2 weeks since it supposedly "shipped" and I get a refund. I believe they take your money for items they don't have and send a shipment notification to make it appear they sent it. This is straight up fraud. And no one will respond to answer your emails. Avoid this shady company.

I bought a beautiful dress in 2 sizes. I wasnt sure which size I would need. The dress was beautiful and I couldn't have been happier. HOWEVER, sending the dress back that I did not need has been an enormous pain. I sent the dress back In July 20th. It arrived back to them on July 22. I included everything they asked me to do. It's July 30th and I get automated responses or misinformation. I am about to just have my credit card handle it. So irritating, especially since I love the dress.

Short answers, no explanations, no empathy for my problem. Ended up buying a gorgeous dress somewhere else instead of buying two from them. Their loss. Very unusual rude treatment of customers for the USA.

I purchased a sequined dress for a special occasion which cost £290. I loved the dress but on the first wear a lot of sequins fell off. I wore it again a few weeks later to a party and more sequins plus many of the beads which formed the stripes in the dress fell off - the dress looks awful and tatty now but customer services say that it was fine when they sent it to me so the only thing they can do is to send me some sequins for me to sew back on! Really poor quality and dreadful customer service! I will not purchase from them again and do not recommend this company at all!