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From the business
Adore Me is an online subscription-based lingerie boutique, selling high quality designs for a fraction of the price. Dedicated to flattering looks with the perfect fit, Adore Me carries a wide range of styles to suit every woman. With bras in sizes 30A-42I and negligee from XS-6XL, these gorgeous styles are rocking the intimates industry.
Our Story: https://www.adoreme.com/our-story
How The Membership Works: http://www.adoreme.com/how_it_works
Questions, comments? We want to hear from you!
Live chat on site
1-800-433-2367 (8:30-8:30 M-S EST)
[email protected]
www.adoreme.com
Business Highlights
General
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Adore Me Reviews Summary
Adore Me generally enjoys a positive reputation among customers, particularly for its diverse product range, affordability, and quality. Many shoppers appreciate the unique designs and the ease of the ordering process. However, concerns frequently arise regarding shipping delays and the challenges associated with returns, which can detract from the overall experience. Some customers also express dissatisfaction with the subscription model and the perceived quality of certain fabrics. Overall, while Adore Me excels in product variety and customer service responsiveness, there is room for improvement in logistics and communication regarding order fulfillment.
This summary is generated by AI, based on text from customer reviews
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Well I received the order and bought some but returned others and u took money off the credit card I used for 146 dollars it was actually my daughter's card so it shouldn't of happened because I returned those items.
Shipping is super slow. The fact that the good shipping is only applicable when you are a current paying member is dumb. The member pricing is dumb.
No issues with the product but it was delayed multiple times and arrived almost 2 weeks late. Unfortunate because it was for a bridal shower gift.
Thank you for reviewing us!
We are very sorry that your order took too long to be delivered.
We do understand your inconvenience and we apologize for this issue. Indeed, delays are highly regrettable, especially since this is not the kind of service that we aim for.
However, please note that we only provide an estimated delivery date for orders.
Even though we do our best to ensure that we provide 1-2 business day processing time and 5 to 11 business day delivery, there are isolated occurrences when despite our best efforts, orders can be delayed due to external factors beyond our control.
We appreciate your feedback and I am going to forward yours to our management team, to be reviewed and taken into consideration.
Please let us know by email if there is anything further we may do to help.
Our customer service is available to answer any questions you may have.
Kind regards,
Adore Me [email protected]
Product is great. Everything always fits. Shipping is a little spotty, but always received product. Just might be late.
Lovely items. Fit better than anticipated. Bought extra sizes, but everything fits true to my size. Styles are gorgeous and I feel pretty on lingerie for the first time. Very satisfied.
I love the "Millie hipsters" but they've been out of stock for months and I came across these "Miley hipsters" which were spelled differently but looked pretty similar. For the most part they are, they fit the same, have the same lace trim and are soft. The big difference is that the "Millie" have the tag information printed on the underwear which was great. The "Miley" have two huge tags and the front one is so irritating I literally couldn't wear them. I spent over an hour with a seam ripper carefully removing them so I can at least wear them. I just hope they don't develop holes where the stitching was. PLEASE bring back the older style and ditch the tags.
Hello Jessica,
Thank you for reviewing us!
We are very sorry to hear that the product you received was not perfect for you.
Don't worry, I will do my best to ensure that the relevant team is aware of the issue and will take the necessary measures to avoid such inconvenience in the future.
We retain the policy to help ensure you consistently receive good quality, perfectly fit garments from AdoreMe.com.
Crossing our fingers, we'll bring it back again soon. Our most popular styles often come back or get reintroduced in new colors—but until then, we hope you find something you love from our newest drop!
Please let us know if there is anything further we may do to help.
Best regards,
Adore Me [email protected]
I purchased this as a bridal shower gift. It is as soft and beautiful as I'd hoped and bride loved it!
I are not here to bash the quality of the clothing. We have been buying fur years, and without options to try things in there is a risk. Mostly I am very happy with the fit but recently I bought 2 sets and clearly one was made incorrectly. It wasn't close to being 36DD. I sent pictures to them of both bras side to side, everything to prove it's their mistake. However they will only replace it with the same thing. It won't fit, there's something wrong. They should have replaced it with anything we wanted since it's their fault but we got nothing and they lost another customer. It's sad that a multi million or billion dollar company needs my $50 that bad. What a pathetic business model. I will repost this everywhere. I also don't know why I have to sent my order number
Hello Vincent,
Thanks for sharing your feedback with us. We appreciate it!
Positive or negative - we love feedback! It helps us hear the truth about our products & services directly from you, our valued customer.
We kindly recommend reaching out to us so we can look deeper into your case. You can do it by emailing us at help@adoreme. Com, or you can also call at 1.800.433.2367 Monday – Sunday, 8:30 a.m. – 8:30 p.m. (EST). And don't stress about carving time out of your schedule - the average wait time is under 1 minute!
If you need assistance with anything else, please let me know. We're here to support you!
Best,
Finally waited my 2+ weeks before they would do anything about my lost product. Mind you they lost it because it never even made it to the actual facility to make its way to me. Now that I have finally waited so long I was able to put in a request for new products. After waiting again over a month they wouldn't even put an expedited order in for the item that they lost. I have lost so much respect for this company. I will never be back
Hi Kaitlyn,
Thank you for the review!
We are sorry to see you have a negative opinion related to Adore Me.
Your satisfaction is of the utmost importance to us, and we are grateful for the opportunity to learn from your feedback and make the necessary improvements to our shipping process.
We'll do our best to continuously improve the services and the products that we currently offer to accommodate our customers' needs and wants.
If there is anything that we can assist you with at this time, please email us. Our customer service is available to help you with any issues you may have.
Kind regards,
Adore Me
[email protected]
I would give this zero stars if I could. Absolutely horrible customer service.Horrible company! My item has been lost now for 2 weeks and they refuse to help for another 2 weeks because of their policy. It's clearly visible through all the trackings it's lost and no one will do anything until over a month after I order the item! I paid for priority shipping as well and still nothing! I will never EVER spend my money here and neither will anyone I know.
I ordered some things for my wife off this sight it's been over 3 weeks since my order and still haven't received it I called CS and they pretty much told me that I just needed to deal with the delay and if I wanted to cancel my order I needed to wait another 5-7 business days or be patient and then offered me a 5$ site credit I'll never buy from them again
The customer service representative was very rude and disrespectful as well
Hello Brandon,
Thanks for the review.
I want to extend my sincere apologies for the frustration and disappointment you encountered during your recent interaction with our customer care team.
Your feedback is incredibly important to us, and we are actively addressing this issue internally to ensure a better experience moving forward.
Feel free to let us know by email if you need help with anything else. We're always happy to assist.
Best wishes,
Adore Me
[email protected]
The customer service has been absolute trash lately. They give you a blanketed response and anytime there's an issue it's the EXACT SAME RESULT as any other time there's an issue. They clearly don't actually care or read your email. It's been almost an entire month and it's been nothing but excuses and they all say THE EXACT SAME THING. Nothing is fixed and my order placed with plenty of time to be delivered before Valentine's Day STILL HASNT EVEN SHIPPED! I'm absolutely furious and they literally do NOTHING. It's a $175 order and they just keep saying "due to a rise in orders" blah blah blah. Hmmm I've heard this exact response several times before.
The company used to be great but now the shipping is garbage, the customer service is awful, and the items have diminished significantly in quality. And now every comfy item (like joggers and pajamas) have a fee called "comfort lane." Pretty obnoxious to charge for the item as well as a fee. They're going to lose a lot of customers with this.
If I can give them a 0 I would! I placed an order on 2/4 and their website guaranteed delivery by 2/14. Today i received the 3rd email from them "apologizing"that the order hasn't even been processed yet let alone shipped, however, they definitely charged my account! I will never ever buy from them again.
Hi,
Thanks for reaching out.
I've escalated your concern related to the delay in processing your order to the appropriate team for review. We'll get back to you with a response within 1–2 business days.
We really appreciate your patience and understanding, and can assure you this is being promptly reviewed and handled.
In the meantime, if you have any other concerns, please don't hesitate to contact us.
Best,
This was the worst Valentine's Day possible thanks to Adore me. I ordered with plenty of time to receive my package before Valentine's Day. In fact I received a date no later than 2/11/25 and a UPS tracking number only to discover that my package is handed off to a shipper, then to UPS, then to my local post office. As of today my package is nowhere to be found, I opted for the full refund and awaited a manager to file a complaint with and was hung up on by Stephanie. This was the absolute worst experience with any retailer and I'll be letting anyone who will listen know the quality of service they'll receive.
Hi,
Thanks for reaching out.
I've escalated your concern related to/regarding the experience you had with the delivery of your package to the appropriate team for review. We'll get back to you with a response within 1–2 business days.
We really appreciate your patience and understanding, and can assure you this is being promptly reviewed and handled.
In the meantime, if you have any other concerns, please don't hesitate to contact us.
Best,
This was my first time ordering from this company, I put my order in 2 week ago and still not here, that was supposed to be delivered within 5 days, I don't recommend them west of time,
Hello Gigi,
Thanks for reaching out to us and sharing your feedback with us.
I'm sorry to hear that your experience regarding the delayed delivery of your order didn't match the great experience we try to offer all of our customers.
Taking the time to share this feedback with us, will ensure we can share it further internally and look to learn from this and work hard on reducing instances such as this going forward.
Please don't hesitate to let us know if there is anything further we can do to help you.
Hope you have a great day.
Best Wishes,
I was frustrated when I learned, after updating my order, that when exchanging something from my box for a different size I'm unable to use my $20.00 member credit. Seems like a shady way to keep my money when I like something in my box but just need a smaller size. It was my first month/box so still figuring out sizing with this brand. Meanwhile, I get charged full price for the item, they won't cancel the order for me even though I reached out immediately after placing the order realizing the error in my receipt. It was a poor experience.
Hi Alesha,
Thank you for the review! We are sorry to see you have a negative opinion related to Adore Me.
Your satisfaction is of the utmost importance to us, and we are grateful for the opportunity to learn from your feedback and make the necessary improvements to the Elite membership.
Feel free to let us know by email if you need help with anything else. We're always happy to assist!
Best wishes,
Adore Me
[email protected]
The entire setup is user friendly.
Providing feedback to customize your orders is easy.
Shipping return items is a breeze!
The site is easy to use. I am normally a medium. I have an athletic build. The body suits I had to size up. Underwear I sized down. Site is very easy to use. I like that you can return products. I haven't needed to yet tho. I have like everything I've bought.
My wife loves the quality, selection and fit of these products. Much better than popular competitor brands.
I have had a wonderful experience with Adore Me. I love the panyies and the active wear and the pajamas
I absolutely love the leak-proof period panties. They are very comfortable and I also love that they are PFAS-free.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Jennifer,
Thank you for taking your time to review us!
I'm very sorry to hear that you're disappointed with our services. It is our constant wish to offer quality services and products and to make sure that we always maintain a wonderful Adore Me experience for our customers.
Rest assured that we will assess your complaints to deduct measures we can adopt to prevent issues of this nature in subsequent times. Unfortunately, we cannot identify your account. Furthermore, I would be happy to assist you with this issue and provide a suitable solution, however, I will need your order number to do so
We look forward to hearing from you. And please let us know if there is anything further we may do to help.
Also, we are more than happy to provide you with any information you might need regarding our products, fit & sizing etc.
Take care.
Adore Me [email protected]