Overall, this website offers the ability to navigate without issue and they have support available to assist while shopping. I have ordered many sets from this site and have good experiences. The support staff are helpful and quickly fix any issues that arise while shopping. I really like the product. It took a couple of orders for me to find the bras style that suited me but I love all the sets that I have received. My one criticism would be their return/exchange process. I requested an exchange of a bra and panty set that was shipped in the wrong size. I was given the instructions to complete the return. I reordered the correct size and waited for the PDF for shipping back the wrong set. I received an email stating that I could return my set using the attached PDF return label. There was no attachment. I replied to the email indicating that I did not receive a return label- no response. I sent a separate email - still no response. It has been well over a month and no one has responded. Until I get a response to my return or a credit for the money spent, I will hold off on any additional shopping.

I strongly suggest that you DO NOT use this site. I was excited when I found a site that had cute lingerie in sizes that aren't easy to find. For the product, I was pleased with only having to spend $19.95 on my first purchase. However, if you do not choose the "pay as you go" option, you will be automatically signed up as a VIP member and charged $39.95 per month (which they put towards "store credit"). I called to speak with someone about getting a refund, in which I was told that they could only give me a refund for charges within the last 30 days and that she would send me an email with instructions on how to receive the rest of the refund. I checked my email, and the only thing she sent me was confirmation that I had been given a refund for the current month... There were no instructions on how to receive the remainder of the refund. On top of this, I discovered that there is no way to remove your contact information (Name, telephone number, address) from their site, and NO WAY TO DELETE YOUR DEBIT/CREDIT CARD INFORMATION. I have now had to call my bank and cancel my card. I will definitely be spreading the word about my experience with this shady business...

I cant understand why any business would operate the way they do, its a scam and I hate how it isn't very clear about the fact hat you are signing up for a membership f you don't click on the "pay as you go". Adore me was taking money out of my bank account for three months before I even realized this was happening. I asked for the money back and nope, they couldn't do it. So I basically was stuck with a crazy amount of credit with them when I didn't even want it. I just think that it is very sill and signing up for a membership should be very well noted on the site when you make a purchase. When you purchase something it shouldn't automatically sign you up for a membership. Just silly and not impressed with the lingerie. Lingerie is cheap material and the small might as well say Large on it.

I was very pleased with the 2 items I purchased with AdoreMe. The size was great and the it was perfect. The only thing I would have to say that was not good, is that I wish I would have received it packaged the way my first purchase was. I received it in a plastic sac and that was it. The first item I received was in a cute bow and ribbon. So I was not happy to receive the second one the way I did. I even purchased 2 items in the second order because I was so happy and pleased with the first purchase! Please make sure your company packages the same way with each order. Thanks cant wait until my next purchase!