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From the business
Adore Me is an online subscription-based lingerie boutique, selling high quality designs for a fraction of the price. Dedicated to flattering looks with the perfect fit, Adore Me carries a wide range of styles to suit every woman. With bras in sizes 30A-42I and negligee from XS-6XL, these gorgeous styles are rocking the intimates industry.
Our Story: https://www.adoreme.com/our-story
How The Membership Works: http://www.adoreme.com/how_it_works
Questions, comments? We want to hear from you!
Live chat on site
1-800-433-2367 (8:30-8:30 M-S EST)
[email protected]
www.adoreme.com
Business Highlights
General
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Payment Options
Membership Programs
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Adore Me Reviews Summary
Adore Me generally enjoys a positive reputation among customers, particularly for its diverse product range, affordability, and quality. Many shoppers appreciate the unique designs and the ease of the ordering process. However, concerns frequently arise regarding shipping delays and the challenges associated with returns, which can detract from the overall experience. Some customers also express dissatisfaction with the subscription model and the perceived quality of certain fabrics. Overall, while Adore Me excels in product variety and customer service responsiveness, there is room for improvement in logistics and communication regarding order fulfillment.
This summary is generated by AI, based on text from customer reviews
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I have absolutely loved all of the products I've ordered! I have gotten my monies worth. Instead of buying a single bra for the same price, I'm able to get a full matching set!
Loved the lingerie and the great customer service.
So happy with the items I purchased. I was looking for quality everyday wear that wouldn't break my bank and thanks to the awesome BOGO sale, I got exactly what I was looking for!
Hello Annie,
Thank you for reviewing Adore Me! We are so glad to hear that you enjoyed your purchases.
Did you know you could earn free sets by recommending Adore Me to friends? Refer friends through your personal link in your showroom and you’ll get $15 each time a new friend makes a purchase!
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
[email protected]
www.adoreme.com
Affordable lingerie, loved the experience of sexuality, such a inspiring color.
Loved it from the moment I dressed up in it. Fits great.
Hello,
Thank you for reviewing Adore Me! We are so glad to hear that you enjoyed your experience with us! Our goal is to provide you with the most flattering lingerie imaginable, and we are always delighted to hear from satisfied shoppers.
We have a brand new collection on the website each month; check in often for adorable new styles!
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
[email protected]
www.adoreme.com
My order arrived quickly and was exactly what I wanted.
I always have an amazing experience with Adoreme.com the bra/panty sets are beautiful and fit great.
Hello Sarah,
Thank you for reviewing Adore Me! We are so glad to hear that you enjoyed your experience with us; we are always delighted to hear from satisfied shoppers.
We have a brand new collection on the website each month; check back soon!
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
[email protected]
www.adoreme.com
Products are good quality but I hate the automatic payments.
Hi Daniela,
Thank you for your review. We are happy to hear you enjoyed the products.
Regarding the membership, it is active but flexible, meaning that you are not obligated to make a purchase each month, but that between the first and fifth of each month our VIP Members visit the site and either make a purchase or skip the month. It's a button in your showroom, and you may skip as many months as you'd like.
Please do not hesitate to forward any further questions to our customer service team.
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
[email protected]
I love all of my selections and
My husband loves them too. (Lol)
So comfortable yet stylish especially
For a full figured woman like myself.
Hello,
Thank you for reviewing Adore Me! We are so glad to hear that you enjoyed your experience with us! Our goal is to provide you with the most flattering lingerie imaginable, and we are always delighted to hear from satisfied shoppers.
We have a brand new collection on the website during the first week of each month, so check in often for great new styles!
Please let us know if you have any questions, or if there is ever anything we can do to assist you.
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
[email protected]
www.adoreme.com
Really loved the items that I purchased and felt they were pretty true to size. So easy to have them shipped to my door, and the price is totally reasonable. Will buy more again soon!
I actually liked the lingerie I bought from them. My problem is with their business practices. It's not obvious when you're making a purchase, but they opt you into a "VIP membership," which continues to bill you about $40 every month, whether you make a purchase or not. There IS an option to pay as you go instead, but they put it in a grey box that the average buyer (who is not used to having to choose NOT to sign up for a subscription service) can easily overlook. I purchased a lingerie set and received it, but then realized a few days later that I'd accidentally opted myself into this VIP thing. They claim that you can "cancel at any time," but when I called they said I have to wait ten days before cancelling. Where is that in your terms and conditions, AdoreMe? I'm especially irritated because it seems like they only have one person answering their phones, and the wait takes a long time.
If they weren't being so sneaky about it, I would have probably been a repeat customer, because I liked the stuff and it shipped quickly. With these kinds of business practices, I do not think this company will be very successful. Most of the money they are making is probably from people who don't realize they've set up a recurring charge on their card. If you're not the kind of person who checks your statements very closely, I can see how this charge could go unnoticed. If you want to last, AdoreMe, make "pay as you go" the default option and allow customers to opt into the VIP service when they understand what they're signing up for. Otherwise you will ruin yourselves with a scammer reputation.
Hello Lindsey,
Thank you for your review.
We are glad to hear you enjoyed the products.
Regarding the issue you mentioned, it is certainly not our intention to mislead customers or force them into a membership! The VIP Membership is an active but flexible membership, meaning that you are not obligated to make a purchase each month, but that between the first and fifth of each month our VIP Members visit the site and either make a purchase or skip the month. It’s a button in your showroom, and you may skip as many months as you’d like. If you do not skip or make a purchase between the first and the fifth, you’ll see a $39.95 charge on the card, and this amount will turn to store credit available for use at any time.The terms and conditions of membership are stated twice during checkout, once more in the membership confirmation email, in the two reminder emails before the fifth and in numerous locations on the site.
As stated in our Terms and Conditions, here: http://www.adoreme.com/terms-conditions, customers are free to cancel their membership at any time by calling Client Services (8:30-8:30 M-F EST) and speaking with a representative. We are sorry to hear you received the wrong information. Being unhelpful to a customer is entirely unacceptable, and we intend to investigate this case rigorously.
That being said, we appreciate your feedback and we assure you that we will take your valuable suggestion under advisement.
Please let us know if there is anything further we may do to help. We are available to answer any questions you may have.
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
[email protected]
www.adoreme.com
I love your site and how quick in shipping what I order. 5 stars for you!
Hello Sandra,
Thank you for reviewing Adore Me! We are so glad to hear that you enjoyed your experience with us! Our goal is to provide you with the most flattering lingerie imaginable, and we are always delighted to hear from satisfied shoppers.
We have a brand new collection on the website each month; check in often for adorable new styles!
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
[email protected]
www.adoreme.com
The Bathing Suit I ordered only came in one size for top and bottom so I was nervous the top was going to be too big but it fit great! The packaging was beautiful and it came so fast! I am very impressed with my purchase and will continue to shop at AdoreMe for things I want/need. I would also recommend it to a friend.
Thank you!
Hi Courtney,
Thank you for reviewing Adore Me! We are so glad to hear that you enjoyed your experience with us! Our goal is to provide you with the most flattering lingerie imaginable, and we are always delighted to hear from satisfied shoppers.
We have a brand new collection on the website during the first week of each month, so check in often for great new styles!
Did you know you could earn free sets by recommending Adore Me to friends? Refer friends through your personal link in your showroom and you’ll get $15 each time a new friend makes a purchase!
We say sharing is caring, and everyone wins when gorgeous lingerie is involved!
Please let us know if you have any questions, or if there is ever anything we can do to assist you.
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
[email protected]
www.adoreme.com
Love the color, love the fit. I was exactly as the picture showed and the fit is amazing. Came in very quickly too! I will be ordering more
Hello Kathryn,
Thank you for reviewing Adore Me! We are delighted to hear that you enjoyed your new lingerie set. We are always happy to hear from satisfied shoppers. We have an adorable new lingerie collection on the website each month; please check back soon!
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
[email protected]
www.adoreme.com
Got my matching set earlier than expected, and it was wrapped so adorably. They both fit true to size, and were better than expected.
Hello Elizabeth,
Thank you for reviewing Adore Me! We are delighted to hear that you enjoyed your new lingerie set. We are always happy to hear from satisfied shoppers. We have an adorable new lingerie collection on the website each month; share the great lingerie news with friends!
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
[email protected]
www.adoreme.com
Really loved the fact that my underwear doesn't roll!
Adore me is the biggest scam ever! And a joke of a business. I was looking for cheaper lingerie and I came across adore me. It looked really nice so I went and purchased my first set. BIGGEST MISTAKE. First of all, just by buying one item, they automatically subscribe you to their membership which takes out 39.95 out of your account every month even if you don't purchase anything! When you buy something the first time they don't make this clear at all, so I had no idea I was doing it. You can skip a month so it doesn't charge you, but that option again is very unclear and is easily missed. So their basically stealing your money. Anyway I call their horrible rude customer service after about 2 weeks of not recieving my product, and I tell them my situation and how my package hasn't moved in 2 weeks when I tracked it. They said give it a few more days and call back. I said okay, but canceled my membership. Hen they refused saying they would not be able to track it. That's was ridiculous but whatever. Still after another week I never received my package so I called again. At this point I demanded my membership be canceled, and refunded my money back. They refused to refunded my money and refused to send me another package, even though they can clearly see in the tracking information that it hasn't moved in weeks. So I ended up never getting my package or refunded after paying $30 to them. This website is seriously a scam. If I was shopping from Victoria's Secret or any other popular company, they would of refunded me or sent me a new package. They try to steal your money in any way possible that's not illegal. They have just a pretty website and nothing else. Also their lingerie is copys. http://www.thelingerieaddict.com/2013/06/adore-me-lingerie-review.html
DO NOT SHOP HERE. All their good reviews are obviously fake and people working for the company. Look at all these other reviews, they're horrible. I wish I would of read them before I bought from here!
Hello Megan,
Thank you for your review.
We are sorry to hear you did not enjoy your experience with us. That being said, we do not subscribe customers automatically.
The VIP Membership is one of two payment options you select during checkout with your first order options (the other is Pay As You Go, our one-time purchase option). The terms and conditions of membership are stated twice during checkout, once more in the membership confirmation email, in the two reminder emails before the fifth and in numerous locations on the site.
As stated in our Terms and Conditions, here: http://www.adoreme.com/terms-conditions, customers are free to cancel their membership at any time by calling Client Services (8:30-8:30 M-F EST) and speaking with a representative. Also, credits resulting from the monthly charge on the 6th can be directly refunded up to 30 days past the date of the charge.
However, we do apologize for the dissatisfying customer service you received. We hold them to extremely high standards of performance and take complaints seriously. Being rude or unhelpful to a customer is entirely unacceptable, and we intend to investigate this case rigorously. Please provide your order number in a private message and we assure you we are going to look into this case and bring it to resolution.
In regards to the review on The Lingerie Addict website, since publication of that article, the authors have written a new series with updated information on Adore Me. See: http://www.thelingerieaddict.com/2014/03/update-adore-lingerie-part-2-tla-thinks-new-collection.html
Regarding the reviews, we assure you that all of them are genuine reviews from our customers. The customers automatically receive review requests after the purchase, in which we ask their opinion on the products and company, as shopper feedback helps us improve our site overall.
We apologize once again for any inconvenience we have caused you. Please do not hesitate to contact us with any further queries. We will be happy to assist you.
Kind regards,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
[email protected]
www.adoreme.com
Excellent price, fast shipping, good quality product, fairly accurate sizing.
Just the right size, beautiful outfit, I can't wait to show my husband his "mine" birthday present!
Hello,
Thank you for reviewing Adore Me! We are delighted to hear that you enjoyed your new lingerie set. We are always happy to hear from satisfied shoppers. We have an adorable new lingerie collection on the website each month; share the great lingerie news with friends!
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
[email protected]
Great service and great products. Looking forward to getting more as I can afford them.
Hi Mary,
Thank you for reviewing Adore Me! We are so glad to hear that you enjoyed your experience with us! Our goal is to provide you with the most flattering lingerie imaginable, and we are always delighted to hear from satisfied shoppers.
We have a brand new collection on the website during the first week of each month, so check in often for great new styles!
Please let us know if you have any questions, or if there is ever anything we can do to assist you.
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
[email protected]
www.adoreme.com
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Debbie,
Thank you for reviewing Adore Me! We are so glad to hear that you enjoyed your purchases.
Did you know you could earn free sets by recommending Adore Me to friends? Refer friends through your personal link in your showroom and you’ll get $15 each time a new friend makes a purchase!
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
[email protected]
www.adoreme.com