On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Adore Me is an online subscription-based lingerie boutique, selling high quality designs for a fraction of the price. Dedicated to flattering looks with the perfect fit, Adore Me carries a wide range of styles to suit every woman. With bras in sizes 30A-42I and negligee from XS-6XL, these gorgeous styles are rocking the intimates industry.
Our Story: https://www.adoreme.com/our-story
How The Membership Works: http://www.adoreme.com/how_it_works
Questions, comments? We want to hear from you!
Live chat on site
1-800-433-2367 (8:30-8:30 M-S EST)
[email protected]
www.adoreme.com
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
Similar Brands to Consider
Freya
Orbasics
Speedo
Altar'd State
SKIMS
Kindred Braverly
Champion
Copper Union
Knix
Threads 4 Thought
Tiger Mist
FAYT The Label
Adore Me Reviews Summary
Adore Me generally enjoys a positive reputation among customers, particularly for its diverse product range, affordability, and quality. Many shoppers appreciate the unique designs and the ease of the ordering process. However, concerns frequently arise regarding shipping delays and the challenges associated with returns, which can detract from the overall experience. Some customers also express dissatisfaction with the subscription model and the perceived quality of certain fabrics. Overall, while Adore Me excels in product variety and customer service responsiveness, there is room for improvement in logistics and communication regarding order fulfillment.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Product was everything I dreamed it would be. Excellent quality and fit. It was packaged beautifully so that it would not be damaged in shipping. I love my first experience with AdoreMe!
My shipment came fast and the website was super easy to use I loved it.
So pleased with my set! I can't wait to get some more ordered! :)
Hello,
Thank you for reviewing Adore Me! We are delighted to hear that you enjoyed your new lingerie set. We are always happy to hear from satisfied shoppers. We have an adorable new lingerie collection on the website each month; share the great lingerie news with friends!
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
[email protected]
www.adoreme.com
Love biying for my wife and she loves everything you have.
Better quality, prettier and sexier than VS. love it. Please
Start a clothing line.
Hello Scott,
Thank you for reviewing Adore Me! We are so glad to hear that you enjoyed your experience with us. Shopper feedback helps us improve our site overall, and we value your comments.
We have a brand new collection on the website each month; please check back soon!
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
[email protected]
www.adoreme.com
Really good material and I got my shipment very fast
Hello Jessica,
Thank you for reviewing Adore Me! We are delighted to hear that you enjoyed your new lingerie set. We are always happy to hear from satisfied shoppers. We have an adorable new lingerie collection on the website each month; share the great lingerie news with friends!
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
[email protected]
www.adoreme.com
I wasn't expecting the lace to be as pink as it is, but it is a gorgeous slip. The material feels good and I feel sexy in it. I wish it was a little longer so it would hit right below my hips. I'm 5'6,155lbs and ordered a large.
Hi Emily,
Thank you for reviewing Adore Me.
Our goal is to provide you with excellent quality lingerie that fits perfectly and flatters completely every time you shop. However, we do understand that shopping online for intimates can be tricky and we encourage you to direct any sizing questions to customer service via email, phone or chat prior to ordering, to ensure the set will fit right. Also it's possible that in reality the colors might sometimes differ from the ones pictured (due to lighting, monitor settings etc.). We apologize for any inconvenience this may have caused you.
Please do not hesitate to contact our friendly customer service team with any queries that come up as your browse.
Kind regards,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
[email protected]
www.adoreme.com
Love my new set! Fits perfectly and seems to be very good quality. I will be inviting friends to check it out and I've already placed my second order
Hi Wendy,
Thank you for reviewing Adore Me! We are so glad to hear that you enjoyed your new set! Our goal is to provide you with the most flattering lingerie imaginable, and we are always delighted to hear from satisfied shoppers
Did you know you could earn free sets by recommending Adore Me to friends? Refer friends through your personal link in your showroom and you’ll get $15 each time a new friend makes a purchase!
We say sharing is caring, and everyone wins when gorgeous lingerie is involved!
Please let us know if you have any questions, or if there is ever anything we can do to assist you.
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
[email protected]
www.adoreme
This was my first time purchasing an item from Adore Me. I was skeptical of ordering bras online because I feel I need to try them on in the store. I wear a 40DD which can be difficult to find cute AND comfortable bras. The one I ordered fit excellently and is very sexy. I will definitely be ordering another set soon.
Hello Nadine,
Thank you for reviewing Adore Me! We are delighted to hear that you enjoyed your new lingerie set. We are always happy to hear from satisfied shoppers. We have an adorable new lingerie collection on the website each month; share the great lingerie news with friends!
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
[email protected]
www.adoreme.com
I love how easy the site makes it to look for products and i love the products you have up there
Hello Faith,
Thank you for reviewing Adore Me! We are so glad to hear that you enjoyed your experience with us! Our goal is to provide you with the most flattering lingerie imaginable, and we are always delighted to hear from satisfied shoppers.
We have a brand new collection on the website each month; check in often for adorable new styles!
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
[email protected]
www.adoreme.com
Same problem as others are saying about the VIP membership. Rather sneaky way of getting more money. Poor business plan. A better one would have been to make a free membership that offered discounts. Go with what successful businesses do and you will be successful yourselves. Adore me is a rip off that wont let you cancel your membership by email. They might say they will but you'll get a typical BS run around and no response. You must call. Just avoid a man named Dan. He is a real flaming prick
Hello Bill,
Thank you for contacting us.
It is certainly not our intention to frustrate shoppers! Investigating the issue, we see that you used a VIP Member's welcome discount with your first purchase.
The VIP Membership is one of two payment options you select during checkout with your first order (the other is Pay As You Go, our one-time purchase option). It is an active but flexible membership, meaning that you are not obligated to make a purchase each month, but that between the first and fifth of each month our VIP Members visit the site and either make a purchase or skip the month. It's a button in your showroom, and you may skip as many months as you'd like.
Also, if you do not skip or make a purchase between the first and the fifth, you'll see a $39.95 charge on the card, and this amount with turn to store credit available for use at any time. The terms and conditions of membership are stated twice during checkout, once more in the membership confirmation email, in the two reminder emails before the fifth and in numerous locations on the site.
We apologize for any inconvenience this confusion may have caused. How it works: http://www.adoreme.com/how_it_works
Moreover, the vast majority of our VIP shoppers enjoy the VIP membership and benefits, and skip the month or make a purchase without issue. In addition, we work constantly to ensure shoppers have access to this information and quick answers from customer service. We are terribly sorry to hear that you had a rough experience with our customer service team. We hold them to extremely high standards of performance and take complaints seriously. Being rude or unhelpful to a customer is entirely unacceptable, and we intend to investigate this case rigorously.
Please let us know if there is anything further we may do to help.
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
[email protected]
Stay far away from this site! Sizes are all wrong (even when using their own calculator). I figured it was their calculator, the items were sure to fit. I'm now out $60 because their calculator was wrong and they don't have the item in a bigger size. They may say you can exchange final sale items for same item in a bigger size if they don't fit, but they're pretty much always out of them. So really, you can't. They don't usually keep the same things in stock so once they're out their out and if yours don't fit you're SOL. Also the customer service lady was very rude. I don't usually buy things online because you can't try them on. I'm now stuck with something that doesn't fit and out $60 because they can't keep items in stock. You can't even return and pay a restocking fee (which I've always been against but it'd be better than these sitting around and being out the full amount). The guarantees are just there to make you feel safe and fool you into buying from them. Bunch or garbage.
Hello Teresa,
Thank you for reviewing Adore Me.
We are sorry to hear that you did not enjoy your brand new sets completely!
Our goal is to provide you with excellent quality lingerie that fits perfectly and flatters completely every time you shop. While the vast majority of our shoppers find our lingerie to fit true-to-size, we understand that shopping online for intimates can be tricky. Our lingerie is made from a variety of materials including lace, silk, satin, mesh, elastic therefore the fit is slightly different per style and we encourage you to direct any sizing questions to customer service via email, phone or chat to ensure the set will fit right.
That being said, we do understand the issue you brought up. Please provide your order number in a private message and we will assign your case to a manager in the customer service team, who will be happy to offer you a solution.
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
[email protected]
www.adoreme.com
I'm always excited to received my sets. I love the fit, patterns perfect for the season! In love with my lingerie :)
Hello Susan,
Thank you for reviewing Adore Me! We are delighted to hear that you enjoyed your new lingerie sets. We are always happy to hear from satisfied shoppers. We have an adorable new lingerie collection on the website each month; share the great lingerie news with friends!
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
[email protected]
www.adoreme.com
Shipped to me very early and I loved the quality! Very happy :)
Hello Chelsea,
Thank you for reviewing Adore Me! We are so glad to hear that you enjoyed your experience with us! Our goal is to provide you with the most flattering lingerie imaginable, and we are always delighted to hear from satisfied shoppers.
We have a brand new collection on the website each month; check in often for adorable new styles!
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
[email protected]
www.adoreme.com
LOVE, LOVE both of my sets that I got! Can not
Wait to get more! I have already told several
Different people to start shopping at Adore Me!
Very happy customer;-)
Hi Paula,
Thank you for reviewing Adore Me! We are delighted to hear that you enjoyed your new lingerie set. We are always happy to hear from satisfied shoppers.
Did you know you could earn free sets by recommending Adore Me to friends? Refer friends through your personal link in your showroom and you’ll get $15 each time a new friend makes a purchase!
We say sharing is caring, and everyone wins when gorgeous lingerie is involved!
Please let us know if you have any questions, or if there is ever anything we can do to assist you.
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
[email protected]
www.adoreme.com
Adore Me is a scam and distributor of poorly made so-called lingerie.
Adore Me's is not only a business that produces second-rate, cheap excuses for luxury lingerie. It is also a business that mischievously cons and explicitly steals money out of one's bank account.
I purchased a white corset for Valentine's day. The fabric was clearly cheap. This is seemingly understandable, giving the affordable prices one could purchase an AdoreMe set for. This doesn't excuse flimsy, uncomfortable fabric in no way similar to cotton or silk.
Also, Adore Me tricked me into signing up for its VIP program. DO NOT enroll in this program. Yes, you'll save money with your first purchase, but now they have your credit card information on file. Literally every month since I made my first purchase, Adore Me has reached into my bank account and stolen money from me. $40.00 a month to be specific. They claim to have told me this when I enrolled, and I'm sure they did... somewhere win the illegible fine print. In total, they have taken $200 from my bank to use as "Store Credit." Why would I want to buy something from a company that takes money from me and then refuses to give it back? Yes, they have actually refused to reimburse me the money they swindled from me.
Stay away from this company. Their products are not worth it, and losing money is definitely not worth it!
-Victim of Adore Me
Hello Lisa,
We are sorry to hear you did not enjoy your experience with us. It is certainly not our intention to trick or force customers into a membership!
The VIP Membership is one of two payment options (the other is Pay As You Go, our one-time purchase option) you select during checkout with your first order. It is an active but flexible membership, meaning that you are not obligated to make a purchase each month, but that between the first and fifth of each month our VIP Members visit the site and either make a purchase or skip the month. It's a button in your showroom, and you may skip as many months as you'd like.
If you do not skip or make a purchase between the first and the fifth, you'll see a $39.95 charge on the card, and this amount with turn to store credit available for use at any time.
The terms and conditions of membership are not only stated in the membership confirmation email, but also on the checkout page; it is clearly stated that you can choose your way to shop and you can also find a membership explanation.
As mentioned in our Terms and Conditions, here: http://www.adoreme.com/terms-conditions, credits resulting from the monthly charge on the 6th are eligible for a direct refund up to 30 days past the date of the charge. In order to be eligible for a refund of store credit beyond 30 days, you must write a letter to our claims department explaining the case and why you were not able to call within our 30 day limit to request a refund.
Please let us know if there is anything further we may do to help! Our customer service is available to answer any questions you may have regarding this procedure.
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
[email protected]
I was surprised to see that I had a hundred dollar charge to my account three months after my order. I wasn't even aware of the VIP Member ship or the fact that it charges you EACH MONTH. I went back and researched the VIP membership and found that it is offered at checkout as either a one time payment or a pay as you go. I'm definite that I selected the one time payment! Couldn't even get through to the number they listed even though I spent 30 min on hold. All I want to do is cancel my account and never deal with them again!
Hello Mackenzi,
Thank you for contacting us.
It is certainly not our intention to frustrate shoppers! Investigating the issue, we see that you used a VIP Member's welcome discount with your first purchase.
As you noted, the VIP Membership is one of two payment options you select during checkout with your first order. It is an active but flexible membership, meaning that you are not obligated to make a purchase each month, but that between the first and fifth of each month our VIP Members visit the site and either make a purchase or skip the month. It's a button in your showroom, and you may skip as many months as you'd like.
Also noted, if you do not skip or make a purchase between the first and the fifth, you'll see a $39.95 charge on the card, and this amount with turn to store credit available for use at any time. The terms and conditions of membership are stated twice during checkout, once more in the membership confirmation email, in the two reminder emails before the fifth and in numerous locations on the site.
We apologize for any inconvenience this confusion may have caused, and encourage you to forward questions to our friendly customer service team as you browse, via phone, email or live chat on site.
How it works: http://www.adoreme.com/how_it_works
The vast majority of our VIP shoppers enjoy the VIP membership and benefits, and skip the month or make a purchase without issue. In addition, we work constantly to ensure shoppers have access to this information and quick answers from customer service.
As stated in our Terms and Conditions, here: http://www.adoreme.com/terms-conditions, customers are free to cancel their membership at any time by calling Client Services (8:30-8:30 M-F EST) and speaking with a representative.
Please let us know if there is anything further we may do to help. We are available to answer any questions you may have.
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
[email protected]
www.adoreme.com
I am a new Adore Me customer. I ordered the Cordelia push-up bathing suit and I absolutely loved it! The quality and the fit is great. I look forward to making my next purchase.
Hello Katie,
Thank you for reviewing Adore Me! We are delighted to hear that you enjoyed your new bathing suit. We are always happy to hear from satisfied shoppers.
We have an adorable new collection on the website each month; share the great lingerie news with friends!
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
[email protected]
www.adoreme.com
Fabulous service and quality products. Wish they would flood me with slightly fewer emails, though.
Hello Samantha,
Thank you for reviewing Adore Me! We are so glad to hear that you enjoyed your experience with us! Our goal is to provide you with the most flattering lingerie imaginable, and we are always delighted to hear from satisfied shoppers.
Moreover, please note that you can customize your email preferences in your Adore Me account under "Account Details".
Hope this helps! Let us know if there's anything else we can help you with!
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
[email protected]
www.adoreme.com
Absolutely amazing! Great customer service, fast shipping an excellent products-love them!
Hello Kourtnie,
Thank you for reviewing Adore Me! We are so glad to hear that you enjoyed your experience with us! Our goal is to provide you with the most flattering lingerie imaginable, and we are always delighted to hear from satisfied shoppers.
We have a brand new collection on the website each month; check in often for adorable new styles!
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
[email protected]
www.adoreme.com
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Andrea,
Thank you for reviewing Adore Me! We are so glad to hear that you enjoyed your experience with us! Our goal is to provide you with the most flattering lingerie imaginable, and we are always delighted to hear from satisfied shoppers.
Did you know you could earn free sets by recommending Adore Me to friends? Refer friends through your personal link in your showroom and you’ll get $15 each time a new friend makes a purchase!
We say sharing is caring, and everyone wins when gorgeous lingerie is involved!
Please let us know if you have any questions, or if there is ever anything we can do to assist you.
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
[email protected]
www.adoreme.com