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From the business
Adore Me is an online subscription-based lingerie boutique, selling high quality designs for a fraction of the price. Dedicated to flattering looks with the perfect fit, Adore Me carries a wide range of styles to suit every woman. With bras in sizes 30A-42I and negligee from XS-6XL, these gorgeous styles are rocking the intimates industry.
Our Story: https://www.adoreme.com/our-story
How The Membership Works: http://www.adoreme.com/how_it_works
Questions, comments? We want to hear from you!
Live chat on site
1-800-433-2367 (8:30-8:30 M-S EST)
[email protected]
www.adoreme.com
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Adore Me Reviews Summary
Adore Me generally enjoys a positive reputation among customers, particularly for its diverse product range, affordability, and quality. Many shoppers appreciate the unique designs and the ease of the ordering process. However, concerns frequently arise regarding shipping delays and the challenges associated with returns, which can detract from the overall experience. Some customers also express dissatisfaction with the subscription model and the perceived quality of certain fabrics. Overall, while Adore Me excels in product variety and customer service responsiveness, there is room for improvement in logistics and communication regarding order fulfillment.
This summary is generated by AI, based on text from customer reviews
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Better than Victoria's secret by a long shot! Waaay better material, customer service, reasonable prices!
The set fit absolutely perfect, and it was comfortable enough for long time wear!
Hello Cheyenne,
Thank you for reviewing Adore Me! We are delighted to hear that you enjoyed your new lingerie set. We are always happy to hear from satisfied shoppers. We have an adorable new lingerie collection on the website each month; share the great lingerie news with friends!
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
[email protected]
www.adoreme.com
Membership is easy. With their return policy you never have to worry!
Quick delivery and high quality lingerie. Very affordable, too!
Products were ok. But their "unlimited exchanges" is b. S. site glitches every time you try to do a return or exchange. Also can't cancel membership. I've been trying for weeks. They won't do it any way but over the phone. I've called 4 times now, never gotten through after 20 minute waits. Left messages to never get a response. No lingerie is worth all this hassle. So aggrivated.
Hello Sarah,
We are sorry to hear you were dissatisfied with the Adore Me experience. Regarding the exchange process, we assure you we are going to look into this problem to prevent it from occurring in the future.
That being said, we have assigned your case to a manager in the customer service team who will bring this issue to resolution. They will contact you shortly. Once more, we apologize deeply for any inconvenience this may have caused, and assure you this is our priority.
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F ET)
[email protected]
www.adoreme.com
Was speaking with their customer service today after having trouble with thier website. While speaking with Brittney Colson, who claimed to be a supervisor. My status as a veteran came up as we were chatting waiting for her slow computer. As soon as she was aware of my service in our military her entire attitude changed and I was told that I could shop somewhere else. When I asked if that is how her manager wanted her to treat a disabled vet she said she didnt have a boss. I asked here if I could speak with Morgan(the Owner) or if I could have a number to reach him at. At that point she hung up on me.
Hello Daniel B.,
Thank you for contacting us. We have started an internal investigation regarding this matter.
Your opinion gives us the opportunity to find out the truth about our company directly from the source that matters the most, our customers.
I am terribly sorry to hear that you had a rough experience with our customer service agent. We hold our employees to extremely high standards of performance and take complaints seriously. Being rude or unhelpful to a customer is entirely unacceptable, and we intend to take the appropriate measures.
I just want to apologize about this problem. We will do everything we can to ensure something like this never happens again.
Thank you for your time and patience in this matter.
Kind regards,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
[email protected]
www.adoreme.com
Everything goes smoothly, and the products are beautiful and comfortable!
I ordered 2 items, both arrived within a timely manner and in perfect condition. I was quite pleased with my purchases and will continue to buy lingerie and other items from adoreme.
Hi Kimberly,
Thank you for reviewing us, we are so glad to hear that!
Our warehouse can typically process and ship an order within two business days, and most orders to U.S. addresses are delivered within five business days. We do our best to keep it quick!
Did you know we launch a new collection during the first week of each month? Check in soon for more great lingerie!
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F ET)
[email protected]
www.adoreme.com
I have always had a great experience. Calling customer service was very easy and painless. I have recommended AdoreMe to several people.
Hello Sheryl,
Thank you for the review!
We’re so glad you had such a great experience with our website and our customer serice! Did you know we launch a new collection during the first week of each month? Check in soon for more great lingerie!
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F ET)
[email protected]
www.adoreme.com
I have had nothing but a positive experience with AdoreMe.com I can honestly say that this is a hassle free site.
I have made several orders with Adore Me. My items arrive quickly, which is a plus. Moreover, each order is better than the last. I love the fit, comfort, style, and how I feel. Can't wait to get my next black box!
Hello Tiffany,
Thanks for letting us know!
Did you know you could earn store credit for recommending Adore Me to your friends? Just share the unique link in your showroom and get $15 each time a new friend places an order!
Let us know if you have any questions! We’re always here to help.
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F ET)
[email protected]
www.adoreme.com
I shop for the wife she loves everything I get her
Great quality stuff love the product always fits well there size charts are very accurate!
Easy, to determine size, find what I wanted and order. The items are carefully packaged in a tissue paper and beautiful box. I love getting this package.
Love my bra and panty set! Very flattering and I feel beautiful in it! Fits true to size.
Hello Sara,
Thank you for reviewing Adore Me! We are delighted to hear that you enjoyed your new lingerie set. We are always happy to hear from satisfied shoppers. We have an adorable new lingerie collection on the website each month; share the great lingerie news with friends!
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
[email protected]
www.adoreme.com
The over all experience was great and the deal with shipping to and back being free made it that much better.
Hi Christina,
Thank you for your review!
We’re always glad to hear from happy shoppers—it lets us know we’re on the right track. Did you know Adore Me launches a new collection during the first week of each month? Check in soon for more gorgeous lingerie!
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F ET)
[email protected]
www.adoreme.com
I love this site. All of the pieces I have received have been great value and look great!
Sure, their stuff is nice and all, but customer service is hell! Yes, the VIP membership is a great idea if you're planning on staying with them for the long haul, but for the average person, it's just a hassle.
I used their VIP membership for two or three months no problem, but decided to cancel after a while because I was no longer using it. So I called in and they had said they reversed the charges for the month and cancelled the membership. A month later, I look at my credit card statement only to see that I had been charged again. I called, and went through the same process (only this time, it took me about a half hour to get through to a rep. They said the same thing, and said they'd send me an email confirmation. I never got the confirmation, but didn't think much of it. Now this month, I once again got another bill with adore me on it, and it's driving me insane! It's almost as if they're doing this on purpose to see if I'm not paying attention or something. So I called again, another long wait, only to have the rep tell me that "your membership was cancelled but there seems to have been a glitch in the system or something". That's not really reassuring about any company. I want to know that my credit card info is safe, and I don't really feel safe knowing that this company has it and doesn't seem to want to stop charging me for a service that I no longer use.
To anyone looking at using them to buy anything, DO NOT SIGN UP FOR VIP. It's not worth the struggle of cancelling later.
Hello Samantha,
We are glad to hear you enjoyed the sets.
Regarding the membership, it is one of two payment options customers select during checkout with their first order. The other is Pay as You Go, our one-time purchase option.
Upon further investigation we see that your membership was cancelled and the store credit was refunded. Unfortunately, it appears that, indeed, there was a glitch in our system and we assure you that we are going to investigate and fix this issue to prevent it from reoccurring in the future. We have forwarded the case to our developers team.
We completely understand your dissatisfaction in this case and we deeply apologize for the inconvenience we have caused you.
Please let us know if there is anything else we can help you with.
Kind regards,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F ET)
[email protected]
www.adoreme.com
Wonderful, easy, and the quality shown is the quality given. Love the free shipping too!
Hello,
We’re always glad to hear from happy shoppers—thank you!
It’s good to know you had such a great experience.
Did you know we launch a new collection during the first week of each month? We have the best variety of sizes, styles and colors during that time. Check in soon for more great looks!
Kind regards,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F ET)
[email protected]
www.adoreme.com
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Ashley,
Thank you for reviewing us, we are so glad to hear that!
Our warehouse can typically process and ship an order within two business days, and most orders to U.S. addresses are delivered within five business days. We do our best to keep it quick!
Did you know we launch a new collection during the first week of each month? Check in soon for more great lingerie!
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F ET)
[email protected]
www.adoreme.com