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From the business
Adore Me is an online subscription-based lingerie boutique, selling high quality designs for a fraction of the price. Dedicated to flattering looks with the perfect fit, Adore Me carries a wide range of styles to suit every woman. With bras in sizes 30A-42I and negligee from XS-6XL, these gorgeous styles are rocking the intimates industry.
Our Story: https://www.adoreme.com/our-story
How The Membership Works: http://www.adoreme.com/how_it_works
Questions, comments? We want to hear from you!
Live chat on site
1-800-433-2367 (8:30-8:30 M-S EST)
[email protected]
www.adoreme.com
Business Highlights
General
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Customer Service
Payment Options
Membership Programs
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Adore Me Reviews Summary
Adore Me generally enjoys a positive reputation among customers, particularly for its diverse product range, affordability, and quality. Many shoppers appreciate the unique designs and the ease of the ordering process. However, concerns frequently arise regarding shipping delays and the challenges associated with returns, which can detract from the overall experience. Some customers also express dissatisfaction with the subscription model and the perceived quality of certain fabrics. Overall, while Adore Me excels in product variety and customer service responsiveness, there is room for improvement in logistics and communication regarding order fulfillment.
This summary is generated by AI, based on text from customer reviews
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Great quality, great exchange program, great customer service!
I am unbelievably frustrated trying to get help from this company. I placed an order on Feb 3 of 2015. A day later, they wrote me saying that 1 of the 3 sets I ordered is no longer available. The order never updated on the site and never indicated shipping, so I thought I was out of luck for valentine's day, and that it just wouldn't ship on time. I emailed twice, called multiple times, I even posted on their facebook page, and was never able to get through to anyone. Is that a real working phone number? It's a busy signal every single time.
I just received the order today (on time - so thanks for that!) but I was charged for the 3 sets I originally ordered. Not to mention, the site never updated so I am not able to return the sets I did receive if I want to.
I'm blown away - been trying to contact customer service since Feb 4 with absolutely no luck. I even called the phone number on the shipping address today and left a desperate message trying to sort this out.
My friend recommended this site to me and now she feels horrible. I don't care if the products are pretty - this has been the most frustrating customer service experience of my life.
Hello,
We are sorry to hear you had difficulties in trying to contact us. We deeply apologize for the inconvenience this has caused you.
Upon further investigation we see that an issue occurred with your order and and email was sent to you on Feb 5,2015 with a voucher code, as well as $10 store credit as an apology for this unexpected situation. Unfortunately, we experienced an issue with our servers, as we were running an ordinary update to improve the quality of your shopping experience. This glitch in our system allowed you to order the Dotty set while it was unavailable in your size.
That being said, we see that on Feb 11th one of our representatives offered you a refund for the set that was not available.
We apologize once again for the inconvenience and look forward to further investigating this issue to prevent it from reoccurring in the future.
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
[email protected]
My husband ordered me a piece of lingerie for me from Adoreme.com for Valentines Day. When it arrived the label said that it was my size but when I went to put it on it was not even close. I pulled up the web site and noticed that it said the corsets run small and to order a size up. But this corset was about 7 inches to small. I decided I would call and exchange it for 2 sizes up.
When I called them I was told by an automated system that the wait time would be 15 minutes before anyone could help me. I waited 57 minutes. Not an exaggeration, this is what my phone said. When I finally got a person on the phone she explained that they do not have the size or color of the item that I wanted. She said to pick something else. I had already looked at everything on the site and nothing that I wanted was in my size. She then told me there would be a $5.95 restocking fee for returned items. I said that it isn't my fault that they don't have my size and that they can't force me to order something I don't want. I then asked to speak to a supervisor when I very rudely told that "Sure but she is just going to tell you the same thing." I was then put on hold for another 15 minutes when someone then picked up the phone and hung up on me.
This companies practices scream fraud. They can not bully people for their hard earned money when the error is on your products and your service. I will be posting this on every form of media available to me.
I signed up for AdoreMe's subscription service back in April of 2014 based on the promise that I could discontinue the service at any time. After receiving 2 packages (in April and May) I decided that the quality of the product in no way matched up to the rather high price ($39.95 for most sets). I called in June to cancel the subscription altogether. Afterwards I checked my credit card bill to see if June was refunded; it was.
Based on this, I assumed they heard me loud and clear. They didn't and continued to charge me my monthly subscription fee of $39.95. I still had a credit on my account and intended to use it at a later date, so when I got the reminder "You have a credit email" I assumed that was what it was referring to. In October I realize that I am still being charged, I email again asking what's going on and demanding for them to cancel my account. They claim they could only cancel over the phone so I call and ask for it to be canceled AND for the money to be refunded. They refused.
I did the same song and dance in November and December over both the phone and via email and still it has not been canceled. I've contacted my credit card company, but unfortunately they are siding with AdoreMe because of how the user agreements are written.
To be clear I am fine with the charges up until June of 2014 when I canceled my service, but the charges which occurred afterwards I do not feel responsible for.
Do not do business with this company! They are desperate to hold onto ever customer and will trap you into a monthly charge of $39.95 which quite obviously adds up. So far they've gotten me for $279.65 and as a student this really hurts. Please don't make the same mistake I have.
Hello Melissa,
We are sorry to hear you had a dissatisfying experience with Adore Me.
Please note that your membership is still active. Customers are free to cancel their membership at any time, except if they are enrolled in payment vacation or if their order is processing/in transit. Customers who request to unsubscribe receive a confirmation email. Upon further investigation, we see that you only requested a refund in June.
If you would like to cancel, please send us an email at [email protected] and we will send you the instructions on how to cancel your VIP membership.
Regarding your store credit, please note that we offer a no-questions-asked 30 day refund policy for your convenience, here: http://askadoreme.com/ In order to be eligible for a refund of store credit beyond 30 days, you must write a letter or send an email to our claims department at [email protected] explaining the case and why you were not to request a refund within our 30 day limit.
Please let us know if there is anything further we may do to help!
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
[email protected]
I like their style and the quality of the products. However It's been a month since i ordered my third set and I haven't revived it yet. My second set also came in 20 days. Whenever i try to call them the line is busy. Because i live in Canada i know the shipping process takes time but a month is too long. I'll ask for a refund and cancel my vip membership as soon as possible.
Hello,
Thank you for reviewing Adore Me.
We are sorry to hear you did not receive your products. Our warehouse is located in New Jersey, and orders to Canada typically take up to 10 business days without factoring in time spent at customs (Canada's border is especially strict, and delays at customs might triple the delivery period, unfortunately).
Upon further investigation, we see that the expected delivery of this packages was on or about 01/24/2015. We advise allowing two extra weeks for your order to arrive, and apologize for any inconvenience this delay may cause.If you still do not receive your order we will be happy to help you.
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
[email protected]
They are thieves. They will charge your credit card 39.95 a month! And you don't get anything. They don't inform you that it will happen. And their stuff is not even worth 15.00. Stay away from them, and go complain to BBB.
Hello Bella,
Thank you for your review.We are sorry to hear you did not enjoy your experience with us.
Regarding the VIP Membership, it is one of two payment options you select during checkout with your first order (the other is Pay As You Go, our one-time purchase option). The terms and conditions of membership are stated during checkout, in the membership confirmation email, in the reminder emails before the fifth and in numerous locations on the site.
Members are not obligated to order each month, instead, they visit the site between the first and fifth and decide to either shop or skip that month.
If you do not take action between the first and the fifth, you’ll see a $39.95 charge on the card. This amount turns to store credit you can use at any time within 12 months! We send reminder emails, but also offer a no-questions-asked 30 day refund policy for your convenience, here: http://askadoreme.com.
Customers are free to cancel their membership at any time, except if they are enrolled in payment vacation or if their order is processing/in transit. If you would like to cancel, please send us an email at [email protected] and we will send you the instructions on how to cancel your VIP membership.
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
[email protected]
I really eenjoy shopping here. The only problem I have is that if a style is gone in your size it is gone for good. Which is kind suckie because there has been a few that I have seen that I have wanted to order that where already gone.
The quality of the products iyI have gotten so far has been very good for the price I have paid for it I am totally impressed. I am totally enjoying shopping here and plan on shopping here more.
Hi Crystal,
We are happy to hear you had a great experience overall.
Please note that we do restock some of our most popular sets. Did you know we launch a new collection during the first week of each month? We have the best variety of sizes, styles and colors during that time. Check in soon for more great looks!
Kind regards,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F ET)
[email protected]
www.adoreme.com
It's such an easy & convenient way to shop. I'm amazed at how quickly I receive my orders & every bra I've purchased so far fit me perfectly. Thank you!
Hi Maria,
Thank you for the review!
We’re so glad you had such a great experience! Did you know we launch a new collection during the first week of each month? Check in soon for more great lingerie!
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F ET)
[email protected]
www.adoreme.com
My wife loved the material and the fit was great. Overall a great experience, we will definitely be ordering more soon.
Hi Cristopher,
Thank you for your review. We are so happy to hear that!
Did you know we launch a new collection during the first week of each month? Check in soon for more great lingerie that your wife will adore!
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F ET)
[email protected]
www.adoreme.com
It was painless and shipped so quickly! The quality is fantastic as well!
Hi Debra,
Thank you for reviewing us, we are so glad to hear that!
Our warehouse can typically process and ship an order within two business days, and most orders to U.S. addresses are delivered within five business days. We do our best to keep it quick!
Did you know we launch a new collection each month? Check in soon for more great lingerie!
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F ET)
[email protected]
www.adoreme.com
I was initially so excited to find this site, as I was looking to buy some cute lingerie for my honeymoon. I purchased an item and got a discount for it being my first purchase! However. I was then emailed and informed that I was part of the "VIP Status" program, where, if I don't cancel within 30 days, my card will be charged $39.95 of store credit monthly that expires within 12 months. Supposedly this was "made clear" twice during checkout. NO, it was NOT made clear. Calls and emails to customer service have so far been unfruitful. I was told that the manager was too busy to speak to me. Apparently they don't allow you to cancel your order or to cancel your membership until after your first order has been delivered. THIS IS A SCAM. This is a BAD way to do business and I will NOT be recommending this company to Anyone I know, EVER.
Hello Sarah,
We are sorry to hear you are not satisfied with the Adore Me experience.
The VIP Membership is one of two payment options you select during checkout with your first order (the other is Pay As You Go, our one-time purchase option). The terms and conditions of membership are not only stated during checkout, but also in the membership confirmation email, in the reminder emails before the fifth and in numerous locations on the site. Members are not obligated to order each month, instead, they visit the site between the first and fifth and decide to either shop or skip that month.
If you do not take action between the first and the fifth, you’ll see a $39.95 charge on the card. This amount turns to store credit you can use at any time within 12 months! We send reminder emails, but also offer a no-questions-asked 30 day refund policy for your convenience, here: http://askadoreme.com.
Members enjoy many lingerie perks and benefits, want to learn more? Here’s how the VIP Membership works: http://www.adoreme.com/how_it_works
Customers are free to cancel their membership at any time, except if they are enrolled in payment vacation or if their order is processing/in transit. If you would like to cancel, please send us an email at [email protected] and we will send you the instructions on how to cancel your VIP membership.
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
[email protected]
I just received my first order from AdoreMe, and I am more than pleasantly surprised. I wasn't supposed to receive my items until Wednesday, it is Monday and I just found them on my doorstep-so happy that the shipping was faster than expected. The prices aren't too bad, especially if you consider that of other brands. They came packaged nicely, it was actually cute. The quality seems to be comparable to that of other sites, and my items actually look cuter on me than I thought they would. Very happy, will definitely be ordering again.
Hello Elizabeth,
Thank you for reviewing us. Our goal is to provide you with excellent, flattering lingerie each time you shop with us, as well as spectacular service.
It is wonderful to hear from a satisfied shopper, and we look forward to impressing you time and again!
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F ET)
[email protected]
www.adoreme.com
Perfection! This purchase is a surprise for my husband and he is going to LOVE it. Sexy, but elegant piece. Couldn't be happier
Hi Candice,
Thank you for reviewing Adore Me! We are delighted to hear that you enjoyed your new lingerie set. We are always happy to hear from satisfied shoppers. We have an adorable new lingerie collection on the website each month; share the great news with friends!
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
[email protected]
www.adoreme.com
Really high quality bras and exchanges are free and easy!
Hi Natalie,
Thank you for the review!
We’re so glad you had such a great experience! Did you know we launch a new collection during the first week of each month? Check in soon for more great lingerie!
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F ET)
[email protected]
www.adoreme.com
This is a fraudulent website. They automatically charge your account $40 a month and call it vip. I fear I will have to cancel my credit card to get out of their system. Avoid at all costs!
Hello Craig,
Thank you for contacting us.
We are sorry to hear you felt frustrated!
It seems there was a misunderstanding— the membership is one of two payment options (the other is Pay as You Go) you select during checkout with your first order. Members are not obligated to order each month, instead, they visit the site between the first and fifth and decide to either shop or skip that month.
If you do not take action between the first and the fifth, you’ll see a $39.95 charge on the card. This amount turns to store credit you can use at any time within 12 months! We send reminder emails, but also offer a no-questions-asked 30 day refund policy for your convenience, here: http://askadoreme.com/
Members enjoy many lingerie perks and benefits, want to learn more? Here’s how the VIP Membership works: http://www.adoreme.com/how_it_works. If you would like to cancel, please send us an email at [email protected] and we will send you the instructions on how to cancel your VIP membership.
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F ET)
[email protected]
www.adoreme.com
I had a great experience and will continue to purchase lingerie from Adore me
I saw a bra/underwear set on a model on the website, I thought to myself she is way skinnier than me and it won't look as good as me but it's really cute and I want to try it. When it came in I was 150lbs. I tried it on for fun and despite my weight it still looked pretty good on me! It was almost slimming. I am now at 147 I'm hoping to wear this next week for my man ;) . I look forward to seeing if my next experience is as good as this one.
Hi Lauren,
Thank you for the review!
We’re so glad you had such a great experience! Did you know we launch a new collection during the first week of each month? Check in soon for more great lingerie!
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F ET)
[email protected]
www.adoreme.com
Amazing! Good quality, beautiful collection. Fast shipping. Great communication. I'm obsessed with them!
Hi Eileen,
Thank you so much for your kind words. Our goal is to provide you with excellent, flattering lingerie each time you shop with us, as well as spectacular service.
It is wonderful to hear from a satisfied shopper, and we look forward to impressing you time and again!
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F ET)
[email protected]
www.adoreme.com
Gorgeous lingerie with good fit. Worth every penny!
Hi Shavon,
Thank you for your review!
We’re always glad to hear from happy shoppers—it lets us know we’re on the right track. Did you know Adore Me launches a new collection during the first week of each month? Check in soon for more gorgeous lingerie!
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F ET)
[email protected]
www.adoreme.com
I love the variety the adoreme has to offer. Fun and sexy. The size has for both times I ordered and the outfits have arrived in a very timely manner.
Hi Jessica,
We are glad you had such a great experience!
Did you know you could earn store credit for recommending Adore Me to your friends? Just share the unique link in your showroom and get $15 each time a new friend places an order!
Let us know if you have any questions! We’re always here to help.
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F ET)
[email protected]
www.adoreme.com
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Lori,
Thank you for the review!
We’re so glad you had such a great experience! Did you know we launch a new collection during the first week of each month? Check in soon for more great lingerie!
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F ET)
[email protected]
www.adoreme.com