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From the business
Adore Me is an online subscription-based lingerie boutique, selling high quality designs for a fraction of the price. Dedicated to flattering looks with the perfect fit, Adore Me carries a wide range of styles to suit every woman. With bras in sizes 30A-42I and negligee from XS-6XL, these gorgeous styles are rocking the intimates industry.
Our Story: https://www.adoreme.com/our-story
How The Membership Works: http://www.adoreme.com/how_it_works
Questions, comments? We want to hear from you!
Live chat on site
1-800-433-2367 (8:30-8:30 M-S EST)
[email protected]
www.adoreme.com
Business Highlights
General
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Returns
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Product
Customer Service
Payment Options
Membership Programs
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Adore Me Reviews Summary
Adore Me generally enjoys a positive reputation among customers, particularly for its diverse product range, affordability, and quality. Many shoppers appreciate the unique designs and the ease of the ordering process. However, concerns frequently arise regarding shipping delays and the challenges associated with returns, which can detract from the overall experience. Some customers also express dissatisfaction with the subscription model and the perceived quality of certain fabrics. Overall, while Adore Me excels in product variety and customer service responsiveness, there is room for improvement in logistics and communication regarding order fulfillment.
This summary is generated by AI, based on text from customer reviews
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The website is very well organized, it's easy to buy products, they have great deals, and everything they sell is beautiful. I recommend it to anyone who loves Victoria's Secret, because in my opinion this site is way better.
For over two months now AdoreMe has taken money out of my account because I didn't skip by the 5th. It's hard to skip anything when the app crashes every single time I log into it. I have called numerous times to see what could be done to refund my money ($80) just to wait for one hour and be hung up on. Do not do business with this site. You're better off going to Victoria secret and spending a little extra so they don't charge you for not skipping when their site doesn't work.
I was a little hesitant to buy online as most people are because of scams and not being able to see and try on products, but I bit the bullet and I am glad I did! I used the sites guidelines for sizing and ordered the perfect size! The bra and underwear fit great and are super comfortable even after a long day of work!
Hi Courtney,
Thank you for your review. Our goal is to provide you with excellent, flattering lingerie each time you shop with us, as well as spectacular service.
It is wonderful to hear from a satisfied shopper, and we look forward to impressing you time and again!
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F ET)
[email protected]
www.adoreme.com
On Time and good customer service! Easy easy easy!
I punched online for the and they have been taking 50 dollars every month off my credit card for SIX F*CKING MONTHES! I trusted them with my credit card information and they proved me why I'll never purchase online again. This company shouldn't exist.
Hello Lisa,
Thank you for contacting us.
We are sorry to hear you felt frustrated!
It appears that with your first order you chose the VIP membership option. The membership is one of two payment options (the other is Pay as You Go - our one-time purchase option) you select during checkout with your first order. Members are not obligated to order each month, instead, they visit the site between the first and fifth and decide to either shop or skip that month.
If you do not take action between the first and the fifth, you’ll see a $39.95 charge on the card. This amount turns to store credit you can use at any time within 12 months! We send reminder emails, but also offer a no-questions-asked 30 day refund policy for your convenience, here: http://askadoreme.com/
In order to be eligible for a refund of store credit beyond 30 days, you must send an email to our claims department at [email protected] explaining the case and why you were not to request a refund within our 30 day limit.
Please let us know if there is anything further we may do to help! Our customer service is available to answer any questions you may have regarding this procedure.
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
[email protected]
I have made 3 orders on Adore, and have been very satisfied with my experience, all the way to one of my returns for a wrong size. I am so happy with it that I was looking for a bra for my daughter who is larger than myself butt, not able to find it. But, I was very happy to know that they are taking all responses of clients and up grading their products daily.
Hello Barbara,
Thank you for your review. Our goal is to provide you with excellent, flattering lingerie each time you shop with us, as well as spectacular service.
It is wonderful to hear from a satisfied shopper, and we look forward to impressing you time and again!
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F ET)
[email protected]
www.adoreme.com
I love that I got my first set for only 19.95 with free shipping and free exchanges if needed. I got it fast, and I loved it. The quality is great and I became a VIP member
Hi Shamieka,
Thank you for the review!
We’re so glad you had such a great experience! Did you know we launch a new collection each month? Check in soon for more great lingerie!
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F ET)
[email protected]
www.adoreme.com
I love the lingerie that I purchased for you it make me feel beautiful
My first order didn't fit right... however returning and exchanging it was so easy! I try not to shop online with companies that make the returns difficult and costly... adore me was easy and free! My second order fit perfectly and I can't wait for to get my 3rd order!
I used to go to Victoria's Secret for my wife but ever since I've tried AdoreMe I've never gone back to V. S., these bras and panties from A.M. are so sexy and fit perfect and the price is right... my wife is happy and I love looking at her walk around in them trying them on and modeling for me... wow!
Bought a set from them in febuary and they have been taking $40 out of my bank account since then without me knowing. Totaled out to be $150 they took from me. I called and they refused to give any of it back. I will NEVER buy from them again.
Hello Kai,
Thank you for contacting us.
We are sorry to hear you felt frustrated!
The membership is one of two payment options (the other is Pay as You Go - our one-time purchase option) you select during checkout with your first order. Members are not obligated to order each month, instead, they visit the site between the first and fifth and decide to either shop or skip that month.
If you do not take action between the first and the fifth, you’ll see a $39.95 charge on the card. This amount turns to store credit you can use at any time within 12 months! We send reminder emails, but also offer a no-questions-asked 30 day refund policy for your convenience, here: http://askadoreme.com.
In order to be eligible for a refund of store credit beyond 30 days, you must send an email to our claims department at [email protected] explaining the case and why you were not to request a refund within our 30 day limit.
Please let us know if there is anything further we may do to help! Our customer service is available to answer any questions you may have regarding this procedure.
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
[email protected]
Everything I purchased was better than I expected. I love my new panties and bra. I will definitely be buying more. Thanks!
Hello,
Thank you for the review!
We’re so glad you had such a great experience! Did you know we launch a new collection each month? Check in soon for more great lingerie!
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F ET)
[email protected]
www.adoreme.com
They charged me $120 that I was unaware of. They refunded me $80 "allowing me to have $40 of store credit". I had no idea that VIP charges $40 per month. Horrible customer service. I would not show from here again.
Hello Britta,
Thank you for contacting us.
It seems there was a misunderstanding—it sounds as though you joined our flexible VIP Membership with your first order and did not shop or skip the month by the fifth.
The membership is one of two payment options (the other is Pay as You Go) you select during checkout with your first order. Members are not obligated to order each month, instead, they visit the site between the first and fifth and decide to either shop or skip that month.
If you do not take action between the first and the fifth, you’ll see a $39.95 charge on the card. This amount turns to store credit you can use at any time within 12 months! We send reminder emails, but also offer a no-questions-asked 30 day refund policy for your convenience, here: http://askadoreme.com.
Members enjoy many lingerie perks and benefits, want to learn more? Here’s how the VIP Membership works: http://www.adoreme.com/how_it_works
Please let us know if you have any questions, we’re happy to help!
Best
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F ET)
[email protected]
www.adoreme.com
I enjoy purchasing from Adore me. The items come in due time and as described. I do like the fact that everything is about the same price.
I am sooooo happy that I found AdoreMe! It has allowed me to spice up my lingerie in such an affordable way. I've even been able to try some pieces outside of my norm, which I wouldn't do through a normal retailer because of the expense. Everything I've bought has fit perfectly and has arrived at my doorstep much quicker than expected. I feel so feminine and sexy, and my hubby seems to be a fan of the new wardrobe as well!
Hello Jessica,
Thank you for your kind words.
It is wonderful to hear from a satisfied shopper, and we look forward to impressing you time and again!
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F ET)
[email protected]
www.adoreme.com
Everything ships quickly and fits perfectly. Seeing the meatier models makes me visualize myself in the sets and I love it! I'm excited to pick out something special each month!
Hi Alison,
Thank you for your review. Our goal is to provide you with excellent, flattering lingerie each time you shop with us, as well as spectacular service.
It is wonderful to hear from a satisfied shopper, and we look forward to impressing you time and again!
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F ET)
[email protected]
www.adoreme.com
Adore Me has the best customer service and the BEST lingerie that always fits. It's great quality and it's easy to order and quick to ship. I'm always happy with the outfits.
Hello Sarah,
Thank you so much for your kind words. Our goal is to provide you with excellent, flattering lingerie each time you shop with us, as well as spectacular service.
It is wonderful to hear from a satisfied shopper, and we look forward to impressing you time and again!
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F ET)
[email protected]
www.adoreme.com
Hi Kris,
Thank you for reviewing Adore Me! We are delighted to hear that you enjoyed your new lingerie set. We are always happy to hear from satisfied shoppers. We have an adorable new collection on the website each month; share the great news with friends!
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
[email protected]
www.adoreme.com
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Jenna,
Thank you for your review.
We are so sorry to hear that! We will definitely investigate whether there is a glitch that might have prevented you from skipping the month on the app.
That being said, we offer a no-questions-asked 30 day refund policy for your convenience, here: http://askadoreme.com/
In order to be eligible for a refund of store credit beyond 30 days, you must send an email to our claims department at [email protected] explaining the case and why you were not to request a refund within our 30 day limit.
That being said, we apologize for any inconvenience that may have been caused, and encourage you to forward questions to our customer service team, via email or live chat on site.
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
[email protected]
www.adoreme.com