Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Adore Me

Adore Me

adoreme.com
lounge, swimwear, active womenAge 26-45, 46-60
Write a Review

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Adore Me is an online subscription-based lingerie boutique, selling high quality designs for a fraction of the price. Dedicated to flattering looks with the perfect fit, Adore Me carries a wide range of styles to suit every woman. With bras in sizes 30A-42I and negligee from XS-6XL, these gorgeous styles are rocking the intimates industry.

Our Story: https://www.adoreme.com/our-story

How The Membership Works: http://www.adoreme.com/how_it_works

Questions, comments? We want to hear from you!
Live chat on site
1-800-433-2367 (8:30-8:30 M-S EST)
[email protected]

www.adoreme.com


adoreme.com
+1 800-433-2367
USA
Adore Me is part of Victoria's Secret
Founded in 2012
Clothing item from Adore MeFashion apparel by Adore MeMerchandise from Adore Me clothing lineAdore Me fashion product

Business Highlights

General

Parent Company: Victoria's Secret
Year Founded: 2012
Target Gender: women

Shipping

Shipping Cost: free
Free Shipping: yes
Shipped From: USA (New Jersey)

Returns

Return Policy: not free
Return Instructions: will not accept items where the garment tag has been cut or removed, as well as panties and swimsuits where the protective adhesive strip had been removed
Return Cost: restocking fee

Sustainability

Recycling Program: no

Product

Style: lounge, swimwear, active
Body Fit: regular, petite & short, plus size
Available Sizes: Women's (XS, S, M, L, XL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: phone, email
Support Phone: +1 800-433-2367
Support Email: [email protected]

Payment Options

Payment Methods: card payments, Google Pay, Apple Pay

Membership Programs

Rewards Program: Mr. Rebates, TopCashback, Swagbucks

How would you rate Adore Me?
grey stargrey stargrey stargrey stargrey star

Adore Me Reviews Summary

Adore Me generally enjoys a positive reputation among customers, particularly for its diverse product range, affordability, and quality. Many shoppers appreciate the unique designs and the ease of the ordering process. However, concerns frequently arise regarding shipping delays and the challenges associated with returns, which can detract from the overall experience. Some customers also express dissatisfaction with the subscription model and the perceived quality of certain fabrics. Overall, while Adore Me excels in product variety and customer service responsiveness, there is room for improvement in logistics and communication regarding order fulfillment.

This summary is generated by AI, based on text from customer reviews

service
918
value
727
shipping
742
returns
399
quality
1,771
This company does not typically respond to reviews

We monitor reviews for authenticity

Texas
2 reviews
0 helpful votes
Follow Kassandra S.
Unfollow Kassandra S.
Share Review
Report Review

Beautiful pieces
June 20, 2015

I loved my bra and pantie set. The lace was soft and beautiful the bra was perfect and my fiancé simply adored me in it. Very happy with it

Date of experience: June 16, 2015
Adore M. Adore Me Rep
over a year old

Hi Kassandra,

Thank you for reviewing Adore Me! We are delighted to hear that you enjoyed your new lingerie set. We are always happy to hear from satisfied shoppers. We have an adorable new collection on the website each month; share the great news with friends!

Best,
Adore Me

Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
[email protected]

www.adoreme.com

South Dakota
1 review
0 helpful votes
Follow Leah K.
Unfollow Leah K.
Share Review
Report Review

I feel Adored!
June 19, 2015

I've had a plesant experience with Adore me! Love the products! The shipping, tracking, and especially the packaging! I truly feel Adored! And Adorable! Thank you Sooooooooo very much for everything you do! Quality, beauty, strength, and sweetness that every woman can appreciate! Even in plus sizes! Kuddos!
Thank you so very very much Adore Me!
Kiss, kiss!

Date of experience: June 16, 2015
Adore M. Adore Me Rep
over a year old

Hi Leah,

Thank you so much for your kind words. Our goal is to provide you with excellent, flattering lingerie each time you shop with us, as well as spectacular service.

It is wonderful to hear from a satisfied shopper, and we look forward to impressing you time and again!

Best,
Adore Me

Live chat on site
1-800-433-2367 (8:30-8:30 M-F ET)
[email protected]

www.adoreme.com

New Jersey
1 review
0 helpful votes
Follow Nikayla O.
Unfollow Nikayla O.
Share Review
Report Review

Love!
June 19, 2015

Orders always arrive quicker than expected. Packaged very nicely. Would be great as a gift.
Never gotten something I don't love.

Date of experience: June 16, 2015
Adore M. Adore Me Rep
over a year old

Hi Nikayla,

Thank you for reviewing us, we are so glad to hear that!

Our warehouse can typically process and ship an order within two business days, and most orders to U.S. addresses are delivered within five business days. We do our best to keep it
Quick!

Did you know we launch a new collection during the first week of each month? Check in soon for more great lingerie!

Best,
Adore Me

Live chat on site
1-800-433-2367 (8:30-8:30 M-F ET)
[email protected]

www.adoreme.com

California
1 review
0 helpful votes
Follow Alicia V.
Unfollow Alicia V.
Share Review
Report Review

I Adore "Adore Me"
June 19, 2015

Having made multiple purchases from the site, I can say that my experiences have all been excellent! The quality and comfort of the garments is spot on for the price point. Adore Me can adorn me anytime!

Date of experience: June 16, 2015
District of Columbia
1 review
0 helpful votes
Follow kristen w.
Unfollow kristen w.
Share Review
Report Review

Overall experience
June 19, 2015

I really do appreciate adore me. They give you exactly what you are asking for. Keep in mind if you are a person with a large cup chest size the items that are marked S/M/L/XL may not work for you. Only order what you can get in your actual back and cup size Ex: 38 DD. They are starting to give the plus size section/ large cup section more variety and color. Thanks.

Date of experience: June 16, 2015
Adore M. Adore Me Rep
over a year old

Hi Kristen,

Thank you so much for your review, we appreciate it.

Check back soon for more gorgeous lingerie!

Best,
Adore Me

Live chat on site
1-800-433-2367 (8:30-8:30 M-F ET)
[email protected]

www.adoreme.com

Florida
1 review
0 helpful votes
Follow Valerie S.
Unfollow Valerie S.
Share Review
Report Review

Fabulous!
June 19, 2015

Best selection, beautiful styles, great sales, fabulous everyday prices, panties included, free shipping, great return and exchange policies quick shipping. A fabulous place to buy lingerie!

Date of experience: June 16, 2015
Adore M. Adore Me Rep
over a year old

Hi Valerie,

Thank you for your review!

We’re always glad to hear from happy shoppers—it lets us know we’re on the right track.

Did you know we launch a new collection during the first week of each month? We have the best variety of sizes, styles and colors during that time. Check in soon for more great looks!

Kind regards,
Adore Me

Live chat on site
1-800-433-2367 (8:30-8:30 M-F ET)
[email protected]

www.adoreme.com

Ohio
1 review
0 helpful votes
Follow Sue S.
Unfollow Sue S.
Share Review
Report Review

The Blossom, I Love it!
June 19, 2015

I purchased the Blossom set which is black with lace that has pink on it. It fits wonderfully and I love it. I have never been able to get such beautiful undergarments in my size for such a reasonable price. I love having the matching panties to go with the bra too. Since I wear a larger cup size it is a treat to get pretty undergarments that are so nicely made and beautiful to boot. I will be purchasing more, definately.

Date of experience: June 15, 2015
Adore M. Adore Me Rep
over a year old

Hello Sue,

Thank you for reviewing Adore Me! We are delighted to hear that you enjoyed your new lingerie set. We are always happy to hear from satisfied shoppers. We have an adorable new collection on the website each month; share the great news with friends!

Best,
Adore Me

Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
[email protected]

www.adoreme.com

Illinois
1 review
0 helpful votes
Follow Grace R.
Unfollow Grace R.
Share Review
Report Review

Love
June 18, 2015

Great bra, great service, fast shipping. I love everything!

Date of experience: June 15, 2015
Adore M. Adore Me Rep
over a year old

Hello Grace,

Thank you for the review!

We’re so glad you had such a great experience! Did you know we launch a new collection each month? Check in soon for more great lingerie!

Best,
Adore Me

Live chat on site
1-800-433-2367 (8:30-8:30 M-F ET)
[email protected]

www.adoreme.com

Kansas
1 review
0 helpful votes
Follow jodie h.
Unfollow jodie h.
Share Review
Report Review

Something new every month
June 18, 2015

My husband looks forward to what I get every month and so do I. I never have had such a solection in my drawers and ones that fit. I am a medium in the bottoms and a 36DDD in the top. I actually can wear matching pieces now! Thank you

Date of experience: June 15, 2015
Adore M. Adore Me Rep
over a year old

Hi Jodie,

Thank you for reviewing us! Our goal is to provide you with excellent, flattering lingerie each time you shop with us, as well as spectacular service.

It is wonderful to hear from a satisfied shopper, and we look forward to impressing you time and again!

Best,
Adore Me

Live chat on site
1-800-433-2367 (8:30-8:30 M-F ET)
[email protected]

www.adoreme.com

Illinois
1 review
0 helpful votes
Follow Jetaun F.
Unfollow Jetaun F.
Share Review
Report Review

Awesome Products
June 18, 2015

Loved my shopping experience with Adore Me. The products are great. They are very affordable an there's so much variety that I know that I'm always going to come back for more. Love it.

Date of experience: June 14, 2015
Adore M. Adore Me Rep
over a year old

Hello Jetaun,

Thank you for the review!

We’re so glad you had such a great experience! Did you know we launch a new collection each month? Check in soon for more great lingerie!

Best,
Adore Me

Live chat on site
1-800-433-2367 (8:30-8:30 M-F ET)
[email protected]

www.adoreme.com

New Hampshire
1 review
4 helpful votes
Follow Ashley R.
Unfollow Ashley R.
Share Review
Report Review

Credit Card Fraud
June 17, 2015

Yesterday I made my first (and last) purchase from Adore Me. I bought one set and was extremely happy with the one that I picked out. This morning, I was bombarded with phone calls from my bank saying that Adore Me was part of a credit card fraud issue and that I needed to transfer all of my money into a different account because they now have all of my card information. This is an issue that I have NEVER faced before, will never be purchasing from this company again.

Date of experience: June 14, 2015
Adore M. Adore Me Rep
over a year old

Hi Ashley,

We are extremely sorry to hear that!

We assure you that we place the highest importance on protecting all of your sensitive information, and we are held to a strict standard to keep you safe as you shop online.

Our site incorporates physical, electronic, and administrative procedures to safeguard the confidentiality of your personal information, including Secure Sockets Layer ("SSL") for all financial transactions through our site.

That being said, we believe there might have been a misunderstanding on the part of your bank and we apologize for any inconvenience that was caused.

Please let us know if you have any questions! We’re always here to help.

Best,
Adore Me

Live chat on site
1-800-433-2367 (8:30-8:30 M-F ET)
[email protected]

www.adoreme.com

Pennsylvania
1 review
0 helpful votes
Follow David S.
Unfollow David S.
Share Review
Report Review

Classy and Beautiful
June 15, 2015

Well made lingerie by a well managed, professional company. So refreshing to see some sizes that better reflect the American woman than other lingerie companies.

Date of experience: June 12, 2015
Adore M. Adore Me Rep
over a year old

Hello,

Thank you for your review.

Our goal is to provide you with excellent, flattering lingerie each time you shop with us, as well as spectacular service.

It is wonderful to hear from a satisfied shopper, and we look forward to impressing you time and again!

Best,
Adore Me

Live chat on site
1-800-433-2367 (8:30-8:30 M-F ET)
[email protected]

www.adoreme.com

North Carolina
1 review
0 helpful votes
Follow Kimberly D.
Unfollow Kimberly D.
Share Review
Report Review

Super cute.
June 15, 2015

The product and the packaging was super cute, girly, and great quality.

Date of experience: June 12, 2015
New York
1 review
0 helpful votes
Follow Amruta K.
Unfollow Amruta K.
Share Review
Report Review

Perfecto
June 15, 2015

Luved the fit and the design. Got it with a coupon so saved money as well. Only con is the VIP membership. Dont think i want to buy a set every month

Date of experience: June 12, 2015
Adore M. Adore Me Rep
over a year old

Hello,

Thank you for your review. We are glad to hear you enjoyed your set.

Regarding the membership, membership is one of two payment options (the other is Pay as You Go-our one-time purchase option) customers select during checkout with their first order. Also, customers are free to cancel their membership online at any time, except if they are enrolled in payment vacation or if their order is processing/in transit.

Please do not hesitate to contact us with any further queries. We will be happy to assist you.

Kind regards,
Adore Me

Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
[email protected]

www.adoreme.com

Georgia
1 review
0 helpful votes
Follow Kerri F.
Unfollow Kerri F.
Share Review
Report Review

Website is easy to navigate. Checkout was a breeze. Products are great. I've bought a swimsuit and 2 bra/panty sets. Fit perfect and good quality.

Date of experience: June 12, 2015
Adore M. Adore Me Rep
over a year old

Hello Kerri,

Thank you for your review!

We’re always glad to hear from happy shoppers—it lets us know we’re on the right track. Did you know Adore Me launches a new collection during the first week of each month? Check in soon for more gorgeous lingerie!

Best,
Adore Me

Live chat on site
1-800-433-2367 (8:30-8:30 M-F ET)
[email protected]

www.adoreme.com

Texas
1 review
3 helpful votes
Follow Riannan A.
Unfollow Riannan A.
Share Review
Report Review

I ordered a one time set from AdoreMe, it was the wrong size and very very uncomfortable. Then, imagine my surprise when I get billed for a monthly subscription when I DID NOT sign up for it. I call the first time and the woman who helps me, (foreign and not helpful), argues with me that I must have subscribed, theres no way I didn't. It gets to the point where I'm yelling and she is yelling at me, then finally I speak to a manager and it's canceled. Two months later I get charged AGAIN for the subscription, I call and demand to speak to the highest manager immediately and it gets resolved no issues. Terrible company.

Date of experience: June 11, 2015
Adore M. Adore Me Rep
over a year old

Hello,

We are terribly sorry to hear that you had a rough experience with our customer service team. We hold them to extremely high standards of performance and take complaints seriously. Being rude or unhelpful to a customer is entirely unacceptable, and we intend to investigate this case rigorously.

Regarding the membership, it appears there has been a misunderstanding - the subscription to the VIP membership is not automatic. The membership is one of two payment options (the other is Pay as You Go-our one-time purchase option) customers select during checkout with their first order. Also, customers are free to cancel their membership online at any time, except if they are enrolled in payment vacation or if their order is processing/in transit.

That being said, we apologize for any inconvenience we may have caused you. Please do not hesitate to contact us with any further queries. We will be happy to assist you.

Kind regards,
Adore Me

Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
[email protected]

www.adoreme.com

Michigan
1 review
0 helpful votes
Follow Doris L.
Unfollow Doris L.
Share Review
Report Review

Lovely Lift
June 14, 2015

I absolutely loved the set I ordered. It's a pleasure to find something well made at this price, but your garments are beautiful while being practical. Being a large chested woman, it's hard to find a bra that is truly uplifting, these are perfect.

Date of experience: June 11, 2015
New Jersey
1 review
0 helpful votes
Follow Angela S.
Unfollow Angela S.
Share Review
Report Review

Easy shopping, great discounts and super fast shopping. Bought two bathing suits and three bra sets so far, love them all.

Date of experience: June 11, 2015
Georgia
1 review
0 helpful votes
Follow Elnora J.
Unfollow Elnora J.
Share Review
Report Review

Giving me confidence
June 14, 2015

It's hard for me to find beautiful, sexy underwear. When i received my first set and it fit perfectly, I knew it was gym time. I cant wait to get my next set. These are my gym motivation.

Date of experience: June 11, 2015
Adore M. Adore Me Rep
over a year old

Hi Elnora,

Thank you for your review!

We’re always glad to hear from happy shoppers—it lets us know we’re on the right track. Did you know Adore Me launches a new collection during the first week of each month? Check in soon for more gorgeous lingerie!

Best,
Adore Me

Live chat on site
1-800-433-2367 (8:30-8:30 M-F ET)
[email protected]

www.adoreme.com

New York
1 review
0 helpful votes
Follow Carol M.
Unfollow Carol M.
Share Review
Report Review

Encantada
June 13, 2015

Espectaculares diseños, un buen ajuste, excelente cálidad

Date of experience: June 10, 2015