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From the business
Adore Me is an online subscription-based lingerie boutique, selling high quality designs for a fraction of the price. Dedicated to flattering looks with the perfect fit, Adore Me carries a wide range of styles to suit every woman. With bras in sizes 30A-42I and negligee from XS-6XL, these gorgeous styles are rocking the intimates industry.
Our Story: https://www.adoreme.com/our-story
How The Membership Works: http://www.adoreme.com/how_it_works
Questions, comments? We want to hear from you!
Live chat on site
1-800-433-2367 (8:30-8:30 M-S EST)
[email protected]
www.adoreme.com
Business Highlights
General
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Adore Me Reviews Summary
Adore Me generally enjoys a positive reputation among customers, particularly for its diverse product range, affordability, and quality. Many shoppers appreciate the unique designs and the ease of the ordering process. However, concerns frequently arise regarding shipping delays and the challenges associated with returns, which can detract from the overall experience. Some customers also express dissatisfaction with the subscription model and the perceived quality of certain fabrics. Overall, while Adore Me excels in product variety and customer service responsiveness, there is room for improvement in logistics and communication regarding order fulfillment.
This summary is generated by AI, based on text from customer reviews
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Over all, the site is very easy to navigate, you get what you order, and the packaging is cute. However, I can't buy any bras due to the lack of band size. I didn't realize that until I already signed up and I will probably deactivate my account within the next month due to this. I need bras more than panties.
Hi Kathryn,
Thank you for your review. This information helps us to hear the truth about our products directly from the source that matters the most, our customers!
We are happy to let you know that a new collection is in the making to cater to a larger variety of sizes! These brand new styles will be available soon.
Let us know if there is anything else we can help you with.
Best,
Adore Me.
[email protected]
I was never notified that my card was being charged until I had racked up a $300+ "store credit"! Got hung up on several times and the woman on the phone was incredibly rude. DONT GIVE THEM YOUR CARD # EVER! This is the e-mail I sent to the company after multiple hang ups and multiple emails sent with no reply:
My name is XXXX
Your company has been charging my credit card for months now without my knowledge and without any notification up until today, I called the service center 3 times and was hung up on, I have emailed multiple times with no response. I was only able to refund myself 2 months worth of the $39.95 charges and now when I finally got ahold of someone, they could only refund me an additional 2 months. I am still owed 4 months plus the interest you have caused me to incur on my credit card. Thats 4 months x $39.95 = 159.80 plus interest of 23% for a total of $196.55.
Someone from your department NEEDS to contact immediately! This is robbery and incredibly deceitful. I will never purchase anything from your company ever and I will write a review... to join the over 500 awful reviews others have already written about this company. My card needs to be refunded today, not 30 days from now and I expect a return e-mail.
The Better Business Bureau will also be hearing from me.
Hello Nicole,
We are sorry to hear you had an unpleasant experience.
It appears there has been a misunderstanding. The VIP membership is one of two payment options (the other is Pay as You Go) you select during checkout with your first order. Members are never obligated to order each month, instead, they visit the site between the first and fifth and choose to either shop or skip that month.
If you do not shop or skip between the first and the fifth, you’ll see a $39.95 charge on the card provided. This turns into store credit that you can shop with anytime within 12 months!
We send reminder emails, but customers are welcome to make use of our no-questions-asked 30 day refund policy: http://askadoreme.com.
In order to be eligible for a refund of store credit beyond 30 days, please send an email to our claims department at [email protected] explaining the case and why you were not able to request a refund within our 30 day limit.
That being said, we apologize for any inconvenience we may have caused you. Let us know if there is anything else we can do for you.
Best,
Adore Me
[email protected]
Love your website! Have suggested to friends as well. Keep up the good work.
I truly enjoyed my experience with Adore Me -the quality wasn't what you paid for, BUT you got some great perks and discounts as a VIP- it was relatively easy to remember within 5 days to "skip the month", etc. However, what drove me to write a review wasn't the quality, or the policies, it was the "quiz".
I finally decided after months and months of skipping that I should just unsubscribe to the site all together. I had no plans to purchase again as I'd found "greener pastures", when I finally found out how to un-VIP not only was there a "quiz" to show me what I was giving up, but I also had to navigate to a different page at least THREE times to assure them that I was 110% sure I knew I what I was doing. To me this is just too much, and I honestly found it a tad bit insulting. I had had a decent experience up to this point, but this process was incredibly disappointing.
Hi Brenna,
Thank you so much for your feedback. This information helps us to hear about our service directly from the source that matters the most: our customers.
We are terribly sorry to hear you were unsatisfied with the unsubscribing process and we will forward your feedback to our team.
We apologize for any inconvenience we have caused you. Let us know if there is anything else we can help you with.
Best,
Adore Me
[email protected]
Always new things to buy. Everything is beautiful and always comfortable.
This is a wonderful way to help anybody add to their favorite undergarment collection and be able to afford doing it!
Hi Brittany,
Thanks for the review!
We’re happy to hear you had a great experience with us. Hope we can impress you again and again!
XO,
Adore Me
[email protected]
They get your credit card and illegally charge your account for monthly "subscription " fees you never signed up for.
I bought one set of lingerie from them for $39.95. I cancelled my account, and four months later, have received no refund and have repeatedly been told they cannot refund my "forfeited store credit". Today I just saw they billed my credit card account AGAIN... after I cancelled.
This amount now equals over hundreds dollars for which I have received neither goods not services.
Do yourself a favor, if you want to look hot and get ripped off by shady business practices... join a gym.
Hello,
We are sorry to hear you had an unpleasant experience.
It appears there has been a misunderstanding. The VIP membership is one of two payment options (the other is Pay as You Go) you select during checkout with your first order. Members are never obligated to order each month, instead, they visit the site between the first and fifth and choose to either shop or skip that month.
If you do not shop or skip between the first and the fifth, you’ll see a $39.95 charge on the card provided. This turns into store credit that you can shop with anytime within 12 months! We send reminder emails, but customers are welcome to make use of our no-questions-asked 30 day refund policy: http://askadoreme.com.
In order to be eligible for a refund of store credit beyond 30 days, you must send an email to our claims department at [email protected] explaining the case and why you were not able to request a refund within our 30 day limit.
Please note that, after the membership is cancelled, there are no further charges for store credit. If you have been charged it means your membership was still active. To unsubscribe, please visit our online helpdesk: www.adoreme.com/helpdesk.
That being said, we apologize for any inconvenience we may have caused you. Let us know if there is anything else we can do for you.
Best,
Adore Me
[email protected]
I placed an order on June 1st and still have not received my order. After waiting for 2 months I request a refund and they charged me 5.95 saying that I refused the order. How did I refuse an order that I've waited 2 months for before even complaining about not receiving it. I was hung up on after being on a hold of 12 minutes, that I was told would only be 3 minutes long. This company does not take personal responsibility, and I will not purchase anything from them and recommend that you go to Dillard's, Victoria secret anywhere but here. Your products through them are guaranteed In store and by delivery.
Hello Quiara,
Thank you for bringing this to our attention. We are terribly sorry to hear you had such an unpleasant experience.
We have looked into this and it appears that, indeed, the order was returned to us unopened. We are certain there must be an shipping error and you should definitely not be charged a restocking fee.
We now confirm that the restocking fee has been waived and the refunded amount should be available in your account in 1-2 business days.
We apologize once again fro the inconvenience this has caused you. Please let us know if there is anything else we can do for you.
Best,
Adore Me
[email protected]
It's hard for me to find bras that fit me nice and they are sexy. This is the second bra set that I purchased from Adore Me and I love it. The only thing is that I hope that they make more of my size in the future.
Hello Ebony,
We’re always glad to hear from shoppers—thanks for the review!
Did you know we launch a new collection during the first week of each month? You’ll get the best selection of of sizes, styles and colors around then. Check back soon for more cute lingerie!
XO,
Adore Me
[email protected]
The bra and underwear fit amazing! The bra is not heavily padded which is better for me. The lace is really beautiful and durable. I love the underwear so much! It even comes in the cutest packaging. Would definitely buy again!
Hi Jessica,
Thank you for reviewing Adore Me! We are delighted to hear that you enjoyed your new lingerie set.
We are always happy to hear from satisfied shoppers. We have an adorable new collection on the website each month; share the great news with friends!
XO,
Adore Me
[email protected]
I ordered a few items in my recent purchase. I have never had matching underwear with my bras. They look fabulous and were true to their size. My fiance loved the way I looked in the items and I felt sexy to flaunt them in front of him.
I bought this for a special occasion, needless to say he was very pleased and so was I. The fit was to die for. I am happy to have found Adore Me and so is my husband.
Hello Elizabeth,
Thank you for reviewing Adore Me! We are delighted to hear that you enjoyed your new lingerie set.
We are always happy to hear from satisfied shoppers. We have an adorable new collection on the website each month; share the great news with friends!
XO,
Adore Me
[email protected]
My experience with adoreme has been absolutely great!
The products are well made and very beautiful. My wife absoulutely loved them. The product pictures are very accurate and it was shipped very fast. Well packaged as well, in a neat little box. Well done AdoreMe!
Hi Shaun,
Thanks for the review!
We’re happy to hear you had a great experience with us. Hope we can impress you again and again!
XO,
Adore Me
[email protected]
First time ordering from this site, and I am totally pleased. The set fits perfect!... Bad the material and design are beautiful!... Very comfortable also!... this will not be my last order that's for sure!
Hi Patricia,
Thank you for reviewing Adore Me! We are delighted to hear that you enjoyed your new lingerie set.
We are always happy to hear from satisfied shoppers. We have an adorable new collection on the website each month; share the great news with friends!
XO,
Adore Me
[email protected]
I placed an order for Adore Me. I had read the numerous positive reviews and found their product to be less costly than VS my norm. I placed an order for ten items. I received the items and absolutely hated the fit. I returned each of the items and verified the acceptance of delivery to ensure they received the package. After nearly 3 months I received a refund for the items minus 53.55 for a restocking fee of each item I tried. I wasn't informed of this when I ordered or I would never have placed such a large order with trying it for the very first time. Basically I was charged for trying the product. Buyers be aware!
Hi Jakuana,
Thank you for your review. We are terribly sorry to hear you had an unpleasant experience.
Shopping for intimates online can be tricky, and you should only wear lingerie you really love. That is why we offer free exchanges. This, as well as the restocking fee for returns is mentioned on the returns/exchanges page on our website http://www.adoreme.com/free-shipping
Moreover, our representatives are always ready to help customers with any questions they might have, via email, phone or live chat on site.
That being said, we apologize for any inconvenience that may have been caused. Let us know if there is anything we can help you with.
Best,
Adore Me
[email protected]
I'm hooked I love everything from the designs to the quality to the fit! And that says alot because after two kids I haven't felt sexy looking in the mirror wearing lingerie in a long time. Thank you Adore Me for making me (and my hubby) a very happy customer.
Hi Kristal,
Thanks for the review!
We’re happy to hear you had a great experience with us. Hope we can impress you again and again!
XO,
Adore Me
[email protected]
I saw an advertisement for Adore Me on tv and I thought I would try it out. I ordered a bra and panty set for $25.00. A few hours later I received an email saying I had been signed up for a VIP service where you pay $35.00 per month and get a bra and panty set. I was furious. I tried to cancel the VIP membership and though I was able to, it was not easy and I had to go through a lot of webpage gymnastics to do it. I also wanted to cancel my order however I was unable to do that. When I called to cancel my order they said I only had 30 mins to cancel it and that it was not only too late but that I'd also have to pay a restocking fee if I sent the order back. In my opinion, the service is shady. They use misleading tactics in order to get you to sign up for their VIP membership and when you try and cancel they make it extremely difficult. I do not recommend using this website. There are many other places you can buy bras and panties for a reasonable price where they are not trying to trick you into a membership.
Hello Amanda,
Thank you for the review. We are sorry to hear you were not satisfied with your Adore Me experience.
It appears there has been a misunderstanding - the subscription to the VIP membership is not automatic. The membership is one of two payment options (the other is Pay as You Go-our one-time purchase option) customers select during checkout with their first order.
Members are never obligated to order each month, instead, they visit the site between the first and fifth and choose to either shop or skip that month.
The vast majority of our VIP shoppers enjoy the VIP membership and benefits, and skip the month or make a purchase without issue. In addition, we work constantly to ensure shoppers have easy access to information and a quick way to unsubscribe.
That being said, we apologize for any inconvenience that may have been caused. Let us know if there is anything we can help you with.
Best,
Adore Me
[email protected]
Love the product can't believe I was paying more money before to get bras and panties. Adore me is my place now
Hi Rehanna,
Thanks for your feedback.
We’re glad you had such a great experience! Did you also know we have a new lingerie collection every month? Check back soon for more cute looks.
XO,
Adore Me
[email protected]
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Eva,
Thanks for the review!
We’re happy to hear you had a great experience with us. Hope we can impress you again and again!
XO,
Adore Me
[email protected]