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Adore Me

adoreme.com
lounge, swimwear, active womenAge 26-45, 46-60
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From the business

Adore Me is an online subscription-based lingerie boutique, selling high quality designs for a fraction of the price. Dedicated to flattering looks with the perfect fit, Adore Me carries a wide range of styles to suit every woman. With bras in sizes 30A-42I and negligee from XS-6XL, these gorgeous styles are rocking the intimates industry.

Our Story: https://www.adoreme.com/our-story

How The Membership Works: http://www.adoreme.com/how_it_works

Questions, comments? We want to hear from you!
Live chat on site
1-800-433-2367 (8:30-8:30 M-S EST)
[email protected]

www.adoreme.com


adoreme.com
+1 800-433-2367
USA
Adore Me is part of Victoria's Secret
Founded in 2012
Clothing item from Adore MeFashion apparel by Adore MeMerchandise from Adore Me clothing lineAdore Me fashion product

Business Highlights

General

Parent Company: Victoria's Secret
Year Founded: 2012
Target Gender: women

Shipping

Shipping Cost: free
Free Shipping: yes
Shipped From: USA (New Jersey)

Returns

Return Policy: not free
Return Instructions: will not accept items where the garment tag has been cut or removed, as well as panties and swimsuits where the protective adhesive strip had been removed
Return Cost: restocking fee

Sustainability

Recycling Program: no

Product

Style: lounge, swimwear, active
Body Fit: regular, petite & short, plus size
Available Sizes: Women's (XS, S, M, L, XL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: phone, email
Support Phone: +1 800-433-2367
Support Email: [email protected]

Payment Options

Payment Methods: card payments, Google Pay, Apple Pay

Membership Programs

Rewards Program: Mr. Rebates, TopCashback, Swagbucks

How would you rate Adore Me?
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Adore Me Reviews Summary

Adore Me generally enjoys a positive reputation among customers, particularly for its diverse product range, affordability, and quality. Many shoppers appreciate the unique designs and the ease of the ordering process. However, concerns frequently arise regarding shipping delays and the challenges associated with returns, which can detract from the overall experience. Some customers also express dissatisfaction with the subscription model and the perceived quality of certain fabrics. Overall, while Adore Me excels in product variety and customer service responsiveness, there is room for improvement in logistics and communication regarding order fulfillment.

This summary is generated by AI, based on text from customer reviews

service
918
value
727
shipping
742
returns
399
quality
1,771
This company does not typically respond to reviews

We monitor reviews for authenticity

Tennessee
1 review
5 helpful votes
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Is this a REAL company?
September 19, 2015

The product was way too small. They offered me a $10 off purchase as a VIP member, then did not honor it. Upon inquiry, they said I initiated a "chargeback" based on a fraudulent charge with my credit card, which I did not. I have not been notified by my bank of any fraudulent charges, nor have I noticed any fraudulent charges. Then I could NOT get through on the customer service line. I am very disappointed in many ways... Is this a REAL company?

Date of experience: September 16, 2015
Adore M. Adore Me Rep
over a year old

Hi Lisa,

Thank you for your review.

We are sorry to hear you had an unpleasant experience.

Please let us know your order number and we will look into this issue as soon as possible.

Please let us know if there is anything else we can do for you.

Best,
Adore Me
[email protected]

Washington
1 review
1 helpful vote
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Love it!
September 20, 2015

Everything fit true to size, I am a 34A and 26 in waist but the small fit perfectly, I usually have to go medium depending on the fit.

Date of experience: September 16, 2015
Germany
1 review
0 helpful votes
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Great Lingerie
September 20, 2015

My husband decided to update my wardrobe and this was one of the ways he chose. I am yet to be disappointed in the quality or fit of anything I have received. Thank You "Adore Me" designers.

Date of experience: September 16, 2015
Adore M. Adore Me Rep
over a year old

Hello Janice,

Thanks for the review!

We’re happy to hear you had a great experience with us. Hope we can impress you again and again!

XO,
Adore Me
[email protected]

California
1 review
1 helpful vote
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Got excited at the idea of this, but AdoreMe is now on my NEVER EVER AGAIN list. Two main reasons:

1) Their items look cute, but they use crappy metals that corrode within 6 months (so you have nice green stains on the straps that touch the metal, etc.) You get what you pay for I guess, but bras should last longer than 6 months.

2) Their business model relies on this VIP membership, which is oddly hard to get out of. While this might be standard practice these days, the most aggravating part was that I had to fill out several survey questions (with brainwashing types of leading questions about my knowledge of their VIP program) and click at least 4 buttons to insist I really did want to leave the program. This process was likely designed by some jerks who think a good tactic is to question your customers' intelligence, fortitude, and self-awareness. Yay, just what women need more of!

They had already lost my business due to their product flaws and this deactivation process means they lost my respect for them as a company and particularly as a company selling products to a primarily female base as well.

Date of experience: September 16, 2015
California
1 review
0 helpful votes
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My 1st set
September 19, 2015

Loved my first set. The add 2 sizes bra definitely does what it says... Looking forward to trying more styles. Worth every penny!

Date of experience: September 16, 2015
Adore M. Adore Me Rep
over a year old

Hi Denise,

Thank you for reviewing Adore Me! We are delighted to hear that you enjoyed your new lingerie set.

We are always happy to hear from satisfied shoppers. We have an adorable new collection on the website each month; share the great news with friends!

XO,
Adore Me
[email protected]

Washington
1 review
0 helpful votes
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Great pj's!
September 20, 2015

As a plus sized woman it's hard to find clothing and lingerie that fit well let alone that's attractive. The pajamas I ordered not only fit, they are flattering, sexy and so comfortable! If you made long gowns I'd order them in a heartbeat!

Date of experience: September 15, 2015
Adore M. Adore Me Rep
over a year old

Hi Heather,

Thank you for reviewing Adore Me! We are delighted to hear that you enjoyed your new pajama set.

We are always happy to hear from satisfied shoppers. We have an adorable new collection on the website each month; share the great news with friends!

XO,
Adore Me
[email protected]

Colorado
1 review
0 helpful votes
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Perfect fit
September 20, 2015

I was pleasantly surprised on how well the bra fit and how comfortable the set was. I will definitely be a repeat customer.

Date of experience: September 15, 2015
New York
1 review
0 helpful votes
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I am extremely satisfy!
September 18, 2015

I have told my friends about the website. I will continue to order every time you have new products. The unlined bras are my favorite.

Date of experience: September 15, 2015
Adore M. Adore Me Rep
over a year old

Hi Emmanuela,

Thanks for the review!

Did you know you could earn store credit just by sharing Adore Me with friends? Just visit your showroom to get your personal referral link, then share it with friends by email or social media. When a friend joins through your link, $15 is automatically added to your account and you can shop with it right away.

Let us know if you have any questions! We’re always here to help.

XO,
Adore Me
[email protected]

Texas
1 review
0 helpful votes
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Love!
September 18, 2015

The most comfortable pj set! Comfy but still sexy! Can't wait to pick out more.

Date of experience: September 15, 2015
Adore M. Adore Me Rep
over a year old

Hi Kim,

Thank you! We’re so glad to hear that.
We love getting feedback—let us know if you have questions while you’re browsing the site!

XO,
Adore Me
[email protected]

California
1 review
0 helpful votes
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Beautiful set!
September 18, 2015

Not as comfortable as my last set, but beautiful none the less. My husband loved it!

Date of experience: September 15, 2015
Virginia
1 review
0 helpful votes
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Easy and excellent product
September 18, 2015

It was easy to get, in a large enough size and the bra has quickly become one of my new favorites.

Date of experience: September 15, 2015
Georgia
1 review
0 helpful votes
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So far so good
September 18, 2015

So far my underwear and robe had been top notch. Fast delivery, lovely quality.

Date of experience: September 15, 2015
New Jersey
1 review
0 helpful votes
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Will purchase again!
September 18, 2015

Easy to order, packaged nicely, arrived quickly!
Love the set I bought, makes me feel pretty :)

Date of experience: September 15, 2015
Adore M. Adore Me Rep
over a year old

Hi Rochelle,

Thanks for your feedback.

We’re glad you had such a great experience! Did you also know we have a new lingerie
Collection every month? Check back soon for more cute looks.

XO,
Adore Me
[email protected]

Illinois
1 review
0 helpful votes
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Feeling Sexy
September 18, 2015

I love my lingerie... the color is beautiful and great quality. Will order again soon!

Date of experience: September 15, 2015
Utah
1 review
0 helpful votes
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Like getting a present in the mail!
September 18, 2015

I was skeptical about buying a bra online but I thought for 25 dollars including shipping, I couldn't go wrong. I loved how the bras & panties were PR sented. Was like getting a pretty present. I usually have a hard time with wires sticking me in the armpits or the sides digging into me, but I wore this bra all day without a single problem. I'm impressed!

Date of experience: September 15, 2015
Adore M. Adore Me Rep
over a year old

Hello Lily,

Thanks for the review!

We’re happy to hear you had a great experience with us. Hope we can impress you again and again!

XO,
Adore Me
[email protected]

Alaska
1 review
0 helpful votes
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:)
September 18, 2015

:)

Date of experience: September 15, 2015
North Carolina
1 review
0 helpful votes
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Totally disenchanted.
September 18, 2015

This is my first experience with AdoreMe, and while I was initially so excited to have found this new lingerie service, I can now say that I'm anything but and am incredibly disappointed by how my case has been handled.

I ordered my first three sets on September 7th, and while I understand that it was during the Labor Day Weekend (the actual Monday holiday), what isn't understandable is that it is now September 15th, and I have yet to receive my purchases. When placing my order, I was told that my sets would arrive on the 16th at the latest, and now, upon attempting to track the very unhelpful provided tracking information, it says that my sets will arrive on the 19th, almost two weeks after having placed my order.

I find it unprofessional that AdoreMe would have claimed to have my products ready by a certain date, only to later find out how wildly unreliable and untrue that was. While I understand that the processing may take time, it seems outrageous that it has been over a week, and my purchases only just shipped. I placed my orders well in advance -- or so I thought -- of a rare visit from my long-distance boyfriend, and was hoping to be able to have my sets in time for this visit. It's apparent that my sets will not be in on time, and I'm incredibly disappointed and upset about it. I feel as though I have wasted my money, and I don't even have my purchases yet. I understand that processing and shipping take time, but given the fact that AdoreMe so frequently highlighted the alleged 3-5 days of shipping speed, it feels as though the company is merely lying about this in order to generate more traffic to their site, and revenue for their company.

I'm incredibly frustrated by my first experience, as I was genuinely excited to have found a new lingerie company outside of the scope of Victoria's Secret, and was considering ordering another set in the next few weeks. Now, however, I think I will take my business back to Victoria's Secret -- and advise others to do so as well.

Date of experience: September 15, 2015
Adore M. Adore Me Rep
over a year old

Hi Maggie,

Thank you for your review.

Indeed, orders are usually processed by our warehouse in 1-2 business days and they do take 3-5 days to reach the customers.

However, as you mentioned, we experienced an increase of orders due to the Labor Day sale and this has caused a delay in processing.

We deeply apologize for any inconvenience this has caused you, as we know that lingerie orders can be time sensitive.

We assure you that we are working on preventing this kind of issues from occurring in the future.

Let us know if there is anything else we can do for you.

Best,
Adore Me
[email protected]

Arizona
1 review
0 helpful votes
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Better than Victoria's Secret
September 18, 2015

I had purchased a lingerie set from Victoria's Secret but had to return it because the fit was all off, yet it was my size. I purchased an identical looking set from Adore Me and found the material to be so much nicer, the fit was great, and it was simply just put together so much better. The waist line had a nice flat hem instead of a sloppy scrunchy string like the VS one had. Even the lace appeared to be sewn on more neatly. Overall AdoreMe's was way nicer. As well as lower in price!

Date of experience: September 14, 2015
Adore M. Adore Me Rep
over a year old

Hi Jennifer,

Thanks for your feedback.

We’re glad you had such a great experience! Did you also know we have a new lingerie collection every month? Check back soon for more cute looks.

XO,
Adore Me
[email protected]

New York
1 review
0 helpful votes
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Sexy Comfy :)
September 18, 2015

My husband picked this Sexy but very comfortable sleepwear outfit PEYTON for me and we loved it. I love how the top gives support and doesn't flatten the boobies. Beautifully created for a curvy woman like me and the material is sooooooo stretchy I slept like a baby.
Loved it XOXO

Date of experience: September 14, 2015
Arizona
1 review
0 helpful votes
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I've bought 2 sets they fit perfect, the bra is so comfortable I fell asleep in it.

Date of experience: September 14, 2015
Adore M. Adore Me Rep
over a year old

Hi Melissa,

Thanks for your feedback.

We’re glad you had such a great experience! Did you also know we have a new lingerie collection every month? Check back soon for more cute looks.

XO,
Adore Me
[email protected]