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From the business
Adore Me is an online subscription-based lingerie boutique, selling high quality designs for a fraction of the price. Dedicated to flattering looks with the perfect fit, Adore Me carries a wide range of styles to suit every woman. With bras in sizes 30A-42I and negligee from XS-6XL, these gorgeous styles are rocking the intimates industry.
Our Story: https://www.adoreme.com/our-story
How The Membership Works: http://www.adoreme.com/how_it_works
Questions, comments? We want to hear from you!
Live chat on site
1-800-433-2367 (8:30-8:30 M-S EST)
[email protected]
www.adoreme.com
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Adore Me Reviews Summary
Adore Me generally enjoys a positive reputation among customers, particularly for its diverse product range, affordability, and quality. Many shoppers appreciate the unique designs and the ease of the ordering process. However, concerns frequently arise regarding shipping delays and the challenges associated with returns, which can detract from the overall experience. Some customers also express dissatisfaction with the subscription model and the perceived quality of certain fabrics. Overall, while Adore Me excels in product variety and customer service responsiveness, there is room for improvement in logistics and communication regarding order fulfillment.
This summary is generated by AI, based on text from customer reviews
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Everything I buy is for my wife, I love the assortment, and the different colors and styles. Shipping is always fast, no long waiting periods. Ordering is easy and simple
I have been purchasing from adore me for years… I love their pjs and find some gems that make me feel comfortable with my own body. PS my husband loves when I get these shipments.
Delivery fine but the fabric is very cheap
Not something I would recommend
Everything is great but I've had 1 more set until a free set for like 7 sets ago. Not sure if there is a tracking issue or what but, other than that the service is great
I was tired of my boring bras and panties, so when I saw the email from Adore Me, I decided to try them. I'm not too keen on buying clothes through the mail, so I was skeptical. It was fairly painless and when I did need to return something due to the fit, it was pretty fast. I'm actually surprised at how many nice, sexy bras I have now!
Shopping experience was great. Pajamas I got on sale are really cute but I believe not true to size. I am about 5 ft and small frame. I ordered a size medium but these pajamas are more of a small. In bed the back is so short it comes up to the middle of my back which is aggravating because I have to keep putting it back down. I will probably be giving these away to a child. Glad they were a good price!
Deceiving enrollment into a fee based program. Exchange and return policy with a fee is outrageous
Hi Amy,
Thank you for your review, we are very sorry to hear this!
It seems like you may have selected the VIP membership option when placing your order.
We do describe this program during checkout, with email correspondence after your first purchase and at the beginning of each month. This ensures you have all the necessary information to fully understand the VIP program. You have no obligation to buy or be charged every month. All you need to do is visit your showroom before the fifth and either
Shop or skip.
You can also select the Non-Member way to shop in the cart. A commitment-free shopping option with great deals & offers just for you!
Moreover, upon processing your return, it is stated that all sets returned for a refund are subject to a $5.95 restocking fee per set. This means your refund will be the total paid per set minus $5.95 per set refunded to you.
You may avoid restocking fees by processing an exchange instead of a return. Exchanges are free of charge (and we even cover the shipping back to us!)
Please let us know by email if there is anything else we may do to help.
Best regards,
Adore Me
[email protected]
I always look forward to getting that polka dotted box in the mail every month. I always feel so sexy, beautiful and Adored when I wear these beautifully designed sets.
I was looking for something for a special occasion. The purchase was simple and quick.
Awful awful company. Signed me up without my clear approval for a 'VIP Membership' that was not reflected anywhere in my order confirmation, and started charging my credit card $40 a month without my knowledge. Products are cheap quality. Customer service was able
To resolve and refund me, but it's very clearly designed to get you to get stuck paying far more than you thought.
Hi Grace,
Thank you for your review, we are very sorry to hear this!
It seems like you may have selected the VIP membership option when placing your order.
We do describe this program during checkout, with email correspondence after your first purchase and at the beginning of each month. This ensures you have all the necessary information to fully understand the VIP program. You have no obligation to buy or be charged every month. All you need to do is visit your showroom before the fifth and either
Shop or skip.
You can also select the Non-Member way to shop in the cart. A commitment-free shopping option with great deals & offers just for you!
Rest assured that we are following the feedback that we are receiving and we do intend to act on it as soon as possible.
Therefore, your review has been forwarded to the relevant teams to be reviewed and taken into consideration.
We'll do our best to continuously improve the services and the products that we currently offer to accommodate our customers' needs and wants.
If there is anything that we can assist you with at this time, please email us. Our customer service is available to help you with any issues you may have.
Kind regards,
Adore Me
[email protected]
While the sizing isn't very consistent, I think the quality exceeds that of Victoria Secret. The sets are beautiful, and I'll probably keep coming back for more.
It would be great if adore me could go tag less. Otherwise no complaints.
I ordered three different sets of intimate items. Upon opening one of them up it contained what looks like some type of animal shedding hair and lots of it. Also the middle part had a white stain so obviously it had been used and maybe returned. But my other two sets were perfectly fine.
Hello Sejuana,
Thank you for letting us know,
We will definitely take this under advisement! We deeply apologize for the inconvenience this unfortunate occurrence may have caused.
This is a totally unexpected situation, seeing that we are a lingerie company we give a great importance on the inspection of products upon return. However, the human factor is still involved and thus, the risk of mistakes still exists, for which we apologize, should it be the case.
Not to worry, we will take into consideration your complaint and forward it to the management team in order to deduct measures we can adopt to prevent any issue of this nature in subsequent times.
This situation has been forwarded to one of our agents and would be more than happy to assist you by email, regarding this matter.
Please let us know if there is anything further we may do to help! Our customer service is available to answer any questions you may have.
Best regards,
Adore Me
[email protected]
A lot to look through and choose from. I was satisfied with my choices.
Horrible shipping times, I don't think I'll order again, all of my orders are always delayed.
Hello Christian,
Thank you for reviewing us!
We are very sorry that your order took too long to be delivered. We do understand your inconvenience and we apologize for this issue. Indeed, delays are highly regrettable, especially that this is not the kind of service that we aim for.
However, please note that we only provide an estimated delivery date for orders. Even though we do our best to ensure that we provide 1-2 business day processing time and 3 to 7 business day delivery, there are isolated occurrences when despite our best efforts, orders can be delayed due to external factors beyond our control.
We appreciate your feedback and I am going to forward yours to our management team, to be reviewed and taken into consideration.
Please let us know by email if there is anything further we may do to help. Our customer service is available to answer any questions you may have.
Kind regards,
Adore Me
[email protected]
I love the items I ordered they are very comfortable and came quickly
Love my choice this time. Best bra ever! So comfy and fits perfectly.
Love the product, have only had a few that didn't fit comfortably
I was very pleased with the items I ordered. They were true to size and just beautiful.
Recently bought the Prisma Contour bra. I love it because it enhances a smaller/average bustline. Just bought a second one in the only other choice of color. Please offer more colors/selections.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Clara,
Thank you for taking your time for the review!
I am very sorry to hear you had an unpleasant experience with this set.
We appreciate all the feedback received, therefore let me inform you that I already sent yours to our Design Team for it to be reviewed and taken into consideration.
Furthermore, I would like you to know that your feedback has been forwarded to one of our agents and would be more than happy to assist you by email in relation to this matter.
Let us know if there is anything further we may do to help. We also are more than happy to provide you with any information you might need regarding our products, fit & sizing etc.
Kind regards,
Adore Me
[email protected]