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Adore Me

adoreme.com
lounge, swimwear, active womenAge 26-45, 46-60
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From the business

Adore Me is an online subscription-based lingerie boutique, selling high quality designs for a fraction of the price. Dedicated to flattering looks with the perfect fit, Adore Me carries a wide range of styles to suit every woman. With bras in sizes 30A-42I and negligee from XS-6XL, these gorgeous styles are rocking the intimates industry.

Our Story: https://www.adoreme.com/our-story

How The Membership Works: http://www.adoreme.com/how_it_works

Questions, comments? We want to hear from you!
Live chat on site
1-800-433-2367 (8:30-8:30 M-S EST)
[email protected]

www.adoreme.com


adoreme.com
+1 800-433-2367
USA
Adore Me is part of Victoria's Secret
Founded in 2012
Clothing item from Adore MeFashion apparel by Adore MeMerchandise from Adore Me clothing lineAdore Me fashion product

Business Highlights

General

Parent Company: Victoria's Secret
Year Founded: 2012
Target Gender: women

Shipping

Shipping Cost: free
Free Shipping: yes
Shipped From: USA (New Jersey)

Returns

Return Policy: not free
Return Instructions: will not accept items where the garment tag has been cut or removed, as well as panties and swimsuits where the protective adhesive strip had been removed
Return Cost: restocking fee

Sustainability

Recycling Program: no

Product

Style: lounge, swimwear, active
Body Fit: regular, petite & short, plus size
Available Sizes: Women's (XS, S, M, L, XL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: phone, email
Support Phone: +1 800-433-2367
Support Email: [email protected]

Payment Options

Payment Methods: card payments, Google Pay, Apple Pay

Membership Programs

Rewards Program: Mr. Rebates, TopCashback, Swagbucks

How would you rate Adore Me?
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Adore Me Reviews Summary

Adore Me generally enjoys a positive reputation among customers, particularly for its diverse product range, affordability, and quality. Many shoppers appreciate the unique designs and the ease of the ordering process. However, concerns frequently arise regarding shipping delays and the challenges associated with returns, which can detract from the overall experience. Some customers also express dissatisfaction with the subscription model and the perceived quality of certain fabrics. Overall, while Adore Me excels in product variety and customer service responsiveness, there is room for improvement in logistics and communication regarding order fulfillment.

This summary is generated by AI, based on text from customer reviews

service
918
value
727
shipping
742
returns
399
quality
1,771
This company does not typically respond to reviews

We monitor reviews for authenticity

Louisiana
1 review
0 helpful votes
Follow Joni S.
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Fabulous
August 20, 2018

I love the bra I purchased. However, the bow came off of the panties. The panties are comfortable but the bunch up.

Date of experience: August 18, 2018
Adore M. Adore Me Rep
over a year old

Hello Joni,

Thank you for contacting us.

We were very sorry to hear that your underwear was defective, and has not held up to the test of time.

We understand that this was very frustrating, and will do our best to ensure that our creation team is aware of the issue. In the mean time we have added back the amount you have paid for this set in store credit to your Adore Me account so that you can get a replacement panty from our site.

Please let us know if you have any other questions. We're always happy to help!

Best regards,
Adore Me

Oregon
1 review
0 helpful votes
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Sexy and soft
August 20, 2018

I love this set. It fit perfectly and it's super soft on the skin. I really loved the print, as well. Not something I would normally buy, but so glad I chose it. I would recommend this set to anyone.

Date of experience: August 18, 2018
Sandra N. Adore Me Rep
over a year old

Hi, Haley! We strive hard to provide you with products you can simply adore and we're just thrilled to hear your feedback! Feel free to let us know if you need help with anything! We're here to support you.

Florida
2 reviews
0 helpful votes
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Comfortable
August 20, 2018

This set was the most comfortable pair of underwear and bra set I've ever owned. I honestly didn't even want to take it out. Not only is it comfortable but it's also sexy on!

Date of experience: August 18, 2018
Adore M. Adore Me Rep
over a year old

Hi Tiffany,

Thank you so much for your kind words. Our goal is to provide you with excellent, flattering lingerie each time you shop with us, as well as spectacular service.

It is wonderful to hear from a satisfied shopper, and we look forward to impressing you time and again!

Best,
Adore Me

Pennsylvania
1 review
0 helpful votes
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Beautiful fit, beautiful lingerie
August 20, 2018

I have ordered half a dozen sets of lingerie now, as well as a swimsuit and some pajamas. I could not be happier. I'm a bigger girl, and finding beautiful, affordable bras isn't easy. Or at least, it wasn't till now!

Date of experience: August 18, 2018
Sandra N. Adore Me Rep
over a year old

Thank you for the amazing review, Audrey! Hope we can impress you again and again. Did you know that we have a new lingerie collection every month? Check back soon for more adorable lingerie!

Oklahoma
1 review
0 helpful votes
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Outstanding
August 20, 2018

I absolutely LOVE all the stuff I ordered! I am so happy with them all and will definitely tell my female family and friends about Adore Me!

Date of experience: August 18, 2018
Adore M. Adore Me Rep
over a year old

Hi Jamie,
Thanks for the review!

Did you know you could earn store credit just by sharing Adore Me with friends? Just visit your showroom to get your personal referral link, then share it with friends by email or social media. When a friend joins through your link, $15 is automatically added to your account and you can shop with it right away.

Let us know if you have any questions! We’re always here to help.

XO,
Adore Me
[email protected]

Washington
1 review
0 helpful votes
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Best t-shirt bra
August 20, 2018

Fits beautifully, very comfotable... oddly the "black" bra can be made strapless but not the beige one... hmmm...

Date of experience: August 18, 2018
Adore M. Adore Me Rep
over a year old

Hi Karen,

Thank you for reviewing Adore Me! We are delighted to hear that you enjoyed your new lingerie set.

We are always happy to hear from satisfied shoppers. We have an adorable new collection on the website each month; share the great news with friends!

XO,
Adore Me
[email protected]

Ohio
1 review
0 helpful votes
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So awsome
August 20, 2018

Great fit, great feel... love adore... will be buying more for sure! Very satisfied with my purchase.

Date of experience: August 18, 2018
Adore M. Adore Me Rep
over a year old

Hi Cassi,
Thanks for the review!

We’re happy to hear you had a great experience with us. Hope we can impress you again and again!

Follow us on Instagram to discover our new looks: https://www.instagram.com/adoreme/

XO,
Adore Me
[email protected]

New York
1 review
0 helpful votes
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Loved my choices.
August 19, 2018

I love the choice and styles of all my purchases. But some are more of a 19.99 -29.99 rather than a 39.99 or 49.99 in price. I actually purchased one very similar piece in Macy's at 20. That you all sold for 40. So that was one of my reasons for leaving. I cannot spend 39.99-49.99 monthly for something I can find cheaper else where. But my purchases have been wise in price and truly very pretty.

Date of experience: August 17, 2018
Adore M. Adore Me Rep
over a year old

Hi Wanda,

Thank you so much for your review! We always appreciate feedback from our valued customers.

We are constantly working to improve our products and service in order to cater to every customer's needs. Please let us know if you would like assistance, our customer care team is always happy to help.

Best,
Adore Me,
[email protected]

Florida
1 review
0 helpful votes
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Love love love my purchase
August 19, 2018

Quality product at a reasonable price! Best deal around. I am very happy with my purchase and will definitely continue to be a customer.

Date of experience: August 17, 2018
Adore M. Adore Me Rep
over a year old

Hi Barbara,
Thank you for your review! We understand how important is for our customers to receive the best products with an awesome fit at an affordable price!
Rest assured that we will forward your feedback to the most appropriate department in order for you to have an amazing experience with us!
Best,
Adore Me,
[email protected]

Texas
2 reviews
0 helpful votes
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Great job
August 17, 2018

Product is fine service wonderful
I love the lingerie I bought I'm wearing only from ador me the last 2 years

Date of experience: August 16, 2018
Adore M. Adore Me Rep
over a year old

Hello Cornelia,

Thank you so much for your kind words. Our goal is to provide customers with excellent, flattering lingerie each time they shop with us, as well as spectacular service.

It is wonderful to hear from a satisfied shopper, and we look forward to impressing you again!

Best,
Adore Me

Utah
1 review
0 helpful votes
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Perfect
August 17, 2018

It was so easy to find a bathing suit for my daughter, she can't ever just buy a bikini at a store. Adore me, gave me the options to pick bikini bottoms and the tops separately. Which is so amazing since she is a size 3 and wears a 34DDD BRA she is 19 and those are real this is the first time she is truly happy with her suit that FINALLY FITS HER BODY TYPE! The sizing chart offered the exact correct measurements that are listed on this site. Unlike sites like Molyca, Liligal, Dresslilly, I have never got a perfect size match and or color from those sites.We will be back for sure to purchase a lot more items. Adoreme you can actually rely on the fact that you will get the order

Date of experience: August 15, 2018
Adore M. Adore Me Rep
over a year old

Hello Dawn,

Thank you for sharing your feedback.

Our motto is to bring sexy to all shapes and sizes on irresistible prices. We are overjoyed that not only the fit was perfect, but the design as well.
Follow us on Instagram to discover our new looks: https://www.instagram.com/adoreme/

XO,
Adore Me
[email protected]

New York
1 review
0 helpful votes
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Amazing
August 16, 2018

Amazing, it came in faster than I thought and fits great love it all, so perfect. Always great quality and fit.

Date of experience: August 15, 2018
Adore M. Adore Me Rep
over a year old

Hi Heather,
Thank you so much for your review- we always love getting feedback from our valued customers!
We are truly happy to hear that you are enjoying our products and service. We pay attention to every little detail in order for our customers to have an adorable experience!
We will take into consideration the information you have provided by forwarding it to the most appropriate department.
Let us know if you would like to receive assistance. We are always happy to help.
Best,
Adore Me
[email protected]

New York
1 review
0 helpful votes
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Fast and accurate
August 17, 2018

The package was shipped to me earlier than the estimated arrival date, so that was really nice. Everything I ordered came as ordered. There were no problems.

Date of experience: August 15, 2018
Sandra N. Adore Me Rep
over a year old

Hi, Marielle! We really appreciate you taking the time out to share your experience with us. We look forward to serving you again in the future.

Texas
1 review
0 helpful votes
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Great products at awesome prices
August 16, 2018

I buy for my wife, site is easily understandable and navigable. Sizing is on point every time. Quality of the items is top notch, she loves the color verity and tons of different styles!

Date of experience: August 15, 2018
Adore M. Adore Me Rep
over a year old

Hi Daniel,
Thank you for your review! We understand how important is for our customers to receive the best products with an awesome fit at an affordable price!
Rest assured that we will forward your feedback to the most appropriate department in order for you to have an amazing experience with us!
Best,
Adore Me,
[email protected]

California
1 review
0 helpful votes
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Love it!
August 15, 2018

I love this company - everything always looks cute on! Free shipping is amazing and the items I've purchased always arrive fast.

Date of experience: August 14, 2018
Adore M. Adore Me Rep
over a year old

Hi Erica,
Thank you so much for your review- we always love getting feedback from our valued customers!
We are truly happy to hear that you are enjoying our products and service. We pay attention to every little detail in order for our customers to have an adorable experience!
We will take into consideration the information you have provided by forwarding it to the most appropriate department.
Let us know if you would like to receive assistance. We are always happy to help.
Best,
Adore Me
[email protected]

New York
1 review
0 helpful votes
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Bra and Panty set
August 15, 2018

Products are always a perfect fit, so comfortable, great quality, arrives quickly. Couldn't ask for more!

Date of experience: August 14, 2018
Adore M. Adore Me Rep
over a year old

Hello Ellen,

Thank you for awesome review.

We love your enthusiastic feedback and we are happy that we have impressed you from start to finish. We are ready to wow you repeatedly as we release brand new styles in the beginning of each month. Check back soon!

XO,
Adore Me

Virginia
1 review
0 helpful votes
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Loved it
August 15, 2018

So beautiful and outstanding quality and super fast shipping love adore me! Have bought several things and so happy with all of them

Date of experience: August 14, 2018
Adore M. Adore Me Rep
over a year old

Hi Andrea,

Thanks for the great review!

We are delighted to hear that your choice for lingerie is AdoreMe.com, as here we always want to ensure you consistently receive good quality, perfectly fit garments and excellent services.

Hope we will impress you again and again!

XO,
Adore Me
[email protected]

Canada
1 review
0 helpful votes
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Happy Canadian
August 14, 2018

Absolutely love AdoreMe products. Great quality, amazing customer service and prompt delivery. In the past I've had delivered direct to my door (in Canada) but decided against doing that as shipping rates are higher and I got stuck with border fee's on top of everything. Now I just ship to a box across the border and pick it up. Shipping within the states is free so it's worth it.

Date of experience: August 13, 2018
Adore M. Adore Me Rep
over a year old

Hello Alysha,

Thank you for awesome review.

We love your enthusiastic feedback and we are happy that we have impressed you from start to finish. We are ready to wow you repeatedly as we release brand new styles in the beginning of each month. Check back soon!

XO,
Adore Me

Tennessee
1 review
0 helpful votes
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Every thing is perfect
August 15, 2018

Every thing is perfect. Just the band under breast is tight. You should order your size +1.
I love the color and material

Date of experience: August 13, 2018
Sandra N. Adore Me Rep
over a year old

Hi Sally,

Thanks for taking to write this review.

We strive hard to provide you with products you can simply adore and we're just thrilled to hear your feedback!

For reference, the fit varies slightly from brand to brand and fluctuates naturally as time goes on. With that, we suggest getting sized at least once or twice a year.

Then, we would definitely recommend you trying our fitting guide. Just above the size drop-down box that's found on each set or item's display page, you'll find the Size Guide link which brings up our useful Size & Shape Guide.

There, under the Bra and Panty Fit Guide, you'll find our bra calculator which can assist you with finding the best size and your best Adore Me fit.

We also retain the policy to help ensure you consistently receive good quality, perfectly fit garments from AdoreMe.com. You may send back qualified items for an exchange or a return, using these helpful instructions: http://adore.me/exchangefb.

Do reach out to us if there's anything we can do to help. We're here to support you.

Arizona
1 review
0 helpful votes
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Normally I don't write reviews but I had to in this case. I've emailed this company three times asking for help and haven't heard anything back except something like "we received your help ticket and were working on it." I received my vip box sets in the mail back in early July and decided I liked 3/5 sets and sent the other two back (my dog ate the box up so I had to use a poly mailer). I sent back the two sets with plenty of time to spare and I ended up being charged the full price for all five sets! I feel like I was stolen from, ignored and most importantly lied to. I do not trust this company. They do not care about their consumers.

Date of experience: August 13, 2018
Adore M. Adore Me Rep
over a year old

Hello Cheyenne,

Thank you for bringing this to our attention.

We looked into this and noticed that you have not finalized your order in your Adore Me account and therefore our system registered that you have kept all 5 of your sets. We would be happy to remedy this right away. I am following up to let you know that we have successfully refunded you for the returned Elite sets.

Amount refunded: $56.81

Please allow your bank 5 to 10 business days to process the refund and for the funds to appear back in your account.

Please accept our sincere apologies for all the inconvenience caused.

Kind regards,
Adore Me