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From the business
Adore Me is an online subscription-based lingerie boutique, selling high quality designs for a fraction of the price. Dedicated to flattering looks with the perfect fit, Adore Me carries a wide range of styles to suit every woman. With bras in sizes 30A-42I and negligee from XS-6XL, these gorgeous styles are rocking the intimates industry.
Our Story: https://www.adoreme.com/our-story
How The Membership Works: http://www.adoreme.com/how_it_works
Questions, comments? We want to hear from you!
Live chat on site
1-800-433-2367 (8:30-8:30 M-S EST)
[email protected]
www.adoreme.com
Business Highlights
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Adore Me Reviews Summary
Adore Me generally enjoys a positive reputation among customers, particularly for its diverse product range, affordability, and quality. Many shoppers appreciate the unique designs and the ease of the ordering process. However, concerns frequently arise regarding shipping delays and the challenges associated with returns, which can detract from the overall experience. Some customers also express dissatisfaction with the subscription model and the perceived quality of certain fabrics. Overall, while Adore Me excels in product variety and customer service responsiveness, there is room for improvement in logistics and communication regarding order fulfillment.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
This is a rip off. The website is not friendly. Only received one box. I was never contacted by a stylist. Returned the merchandise and never received a refund. Closed my account and was charged another $160. So far I'm fighting to get $300 refunded for nothing. You can go to a romance store and try on and purchase for the same price. The website doesn't have a call number. Or at least I can't find one. I'm gonna have to go to my bank and cancel my card because Adore Me will not stop charging my card. Do Not Sign Up for Adore Me. It is highway robbery!
Never once received a box from them not once and still got charged and they wanna say once it takes the charge they will refund weeks later and they're still saying the same stuff and I'm not having it I'm reporting this website and the poor business you guys do I don't see how you guys are still even an on going website this place is a joke!
Hello Tasha,
Thank you for your reply.
I have looked into this and saw that you have disputed the charge. The dispute was resolved by the bank in your favor. The disputed amount of $20.00 USD has been returned to you.
Our system tries to charge automatically for the order as it cannot register that the package was not delivered to you. We are deeply sorry for the attempt of charge. Unfortunately, we cannot stop the automatic attempt, but we are more than happy to issue a full refund once it goes through. We do not question how inconvenient this must be.
Please accept our sincere apologies for the inconvenience caused. If you need further assistance, please don't think twice to let us know and we'll be glad to assist.
Kind regards,
Adore Me
I signed up for Adore Me literally three days ago and I am ready to cancel my VIP with this company and never do business with them again! I was hung up on by Mariah and Marisol. And when I asked to be rerouted to a lead or manager I was told nobody was there to speak with me. I was inquiring about when my order will arrive which is a week after the promised delivery date and they're unwilling to honor what they advertise online. Don't do business with these people unless you're okay with being disrespected.
Hello Sarah,
We are terribly sorry to hear that you had a rough experience with our customer service team. We hold them to extremely high standards of performance and take complaints seriously. We will investigate this case rigorously and take the proper measurements.
We looked into this and noticed that you were assisted with a full refund for your order as a compensation for the hassle and inconvenience you have experienced. Please also accept our sincere apologies.
We are deeply sorry that it took so long for your package to reach you. Packages take 3 to 5 business days to deliver with the free shipping method not counting the 1 to 2 business days processing time in the warehouse. We completely understand how inconvenient this is, we will most certainly investigate with our carrier as this is not the kind of service that we agreed on.
Thank you for your honest review. We do hope you found the solution to be acceptable.
Kind regards,
Adore Me
Do not waste your time shopping at this company they are a joke. They will keep your card on file FOREVER and charge your card EVERY month after your cancel your account. They claim that they have not management staff so that they can say there is nothing that they can do. They have charged my card for hundreds of dollars without my consent.
Hello,
Thank you for bringing this to our attention.
We are deeply sorry to hear that you had so much trouble with canceling your account. This is indeed concerning and we would like to remedy the situation with a full refund. Please also accept our sincere apologies for the disappointing service. We will investigate thoroughly what may have gone wrong.
Could you please help us out with an order number or account ID number related to this issue so that we can assist further?
We would greatly appreciate it. It would help us greatly to investigate this mishap with our team.
Kind regards,
Adore Me
I recently did a boudoir photo shoot and saw a cute outfit on adoreme.com and decided to order it for the shoot. Well I hadn't noticed until about 2 months afterwards that every month they had taken a 40 dollar charge out for their "vip" membership. A membership I NEVER signed up for! So I called and said I wanted refunded, and to take me off their membership. The lady who could barely speak English told me I would be completely refunded for the 2 months I had money taken, and that she was sending me an email that I could just cancel my membership through. Never got the email, and I never got my money back. Then, again, they took 40 dollars out of my account AGAIN this month! I called and told them that I was going to press fraudulent charges if she didn't fix this issue NOW. Needless to say, she cancelled my membership and I got a refund receipt for the money they took out of my account. But I only get a refund (haven't gotten the refund back yet so we will see) for this last month, even though I had called the month prior complaining of the same this! Buyers BEWARE! Look over every single word if you chose to buy something from this website, and make sure they didn't sneak the vip membership addition on your checkout! Never buying from this website EVER AGAIN!
Hi Amanda,
Thank you for the review, we apologize for any confusion!
It sounds like you joined our VIP Membership with your first order and did not shop or skip the month by the fifth of the month.
The membership is one of two payment options (the other is Pay as You Go) you select during checkout with your first order. Members are never obligated to order each month, instead, they visit the site between the first and fifth and choose to either shop or skip that month.
If you do not shop or skip between the first and the fifth, you’ll see a $39.95 charge on the card provided. This turns into store credit that you can shop with anytime We send reminder emails, but you’re welcome to make use of our no-questions-asked 30 day refund policy: http://adoreme.com/charges.
Let us know if you have other questions! We’re happy to help.
Best,
Adore Me
I love that they always have a discount code and the rewards system is great. Excellent customer service and selection. My favorite place to shop for bras. I have shopped there for years, through pregnancies and nursing and hard to fit
Hello Jessica,
Thank you for your feedback! It is greatly appreciated!
We are very pleased with the fact that you are enjoying our collections. We will certainly take this information into account in order for our customers to enjoy our products.
Do not hesitate to contact us if you would like help.
Best,
Adore Me,
[email protected]
Items arrived 2 weeks from order date, even tho when I ordered said would arrive in 5-6 days. Wrote 2 emails asking for status, never received a response. Called and they couldn't tell me if or when order was processed, or if and when the order was mailed. When finally got order, cheap product, nothing like the pictures, returning.
Hello Lisa,
Thank you for bringing this to our attention.
Could you please help us out with an order number related to this issue and explain your concern at [email protected]?
We would greatly appreciate it. It would help us greatly to investigate this mishap with our team.
Kind regards,
Adore Me
The products I received were good, however what they don't make clear is that they enrol you into a subscription of £34 a month. Couldn't understand why this was coming out of my account. Contacted customer service asking for a refund apparently it's store credit' no refund given. What an absolute con. Avoid like the plague. Thieves.
Hi Sarah,
Thank you for the review, we apologize for any confusion!
It sounds like you joined our VIP Membership with your first order and did not shop or skip the month by the fifth of the month.
The membership is one of two payment options (the other is Pay as You Go) you select during checkout with your first order. Members are never obligated to order each month, instead, they visit the site between the first and fifth and choose to either shop or skip that month.
If you do not shop or skip between the first and the fifth, you’ll see a $39.95 charge on the card provided. This turns into store credit that you can shop with anytime We send reminder emails, but you’re welcome to make use of our no-questions-asked 30 day refund policy: http://adoreme.com/charges.
Please get back to us specifically asking for a refund, our policies state that we issue a full refund for all charges from the past 12 months. If our agents omitted this, please accept our sincere apologies. We will investigate rigorously and take the proper measurements.
Let us know if you have other questions! We’re happy to help.
Best,
Adore Me
[email protected]
The business model is shady. "Free shipping and returns!" NOT TRUE. You pay $5.95 for each item you return - they call it a "restocking fee." They also don't accept panties as a return. They will not give you your money back if you send them the panties back and they will not give you your panties back. You guessed it: store credit.
Anyone with boobs knows that bras need to be tried on and the chance of return is high. Dishonest of them to say free returns when they charge $5.95.
The product itself is not high quality - itchy scratchy lace, stiff elastic, loose threads.
If you love a business model that charges your credit card every month automatically so that you have to request a refund, this might be a good company for you. I think it's smart to be weary of any company that operates this way - it's a bit of a red flag that they can't keep return customers when they set it up this way.
Also always be weary of companies that don't make it easy to unsubscribe to their constant SPAM of emails.
Hello,
Thank you for your feedback.
Please note that we are advertising free exchanges and easy returns and our representatives are always happy to refund the restocking fee for first time customers who did not know about the policy, no questions asked. As soon as you receive the notification email that we have processed your return please contact us via email and you can be sure to receive a full refund.
It is true that our policy is to offer store credit for partial returns as we do state in our Terms and Conditions that we cannot accept back partial sets, however, we would be happy to make a one-time courtesy exception should you not accept this store credit. Please do not hesitate to contact us, your request will be forwarded to the refund team.
We are deeply sorry to hear that there has been quality issues related to your order, we will definitely forward this to our design department for further investigation.
Thank you for your patience and understanding. We are genuinely sorry about the disappointment our product has caused you.
Kind regards,
Adore Me
They don't have an exact day of delivery; I paid for it to arrive in about 5 days and it took a month
Hello,
Thank you for bringing this to our attention.
Could you please help us out with an order number related to this issue and explain your concern at [email protected]?
We would greatly appreciate it. It would help us greatly to investigate this mishap with our team and assist you further.
Kind regards,
Adore Me
They steal money from your account! I purchased 2 bras from them and several months later I realized I had money that was disappearing from my account. The website automatically signs you up to be a VIP Member and they start charging you monthly. I cancelled the membership and was so angry that they took all that money from me! Several months later, I realized that even though I CANCELLED my membership, they were STILL taking money out of my account (over 200 dollars worth!) I was so upset that I called customer service and chewed them out. Fortunately, they refunded all my money back but only after serval frustrating phone calls to customer service. After many failed attempts at cancelling my membership, I ended up having to call my bank to block the company from being able to withdraw any additional money. DO NOT BUY FROM THEM. They are thieves.
Hi Saundra,
Thank you for the review, we apologize for the disappointing service you have received!
We are deeply sorry to hear that our membership policy was not transparent during the checkout process. We dedicate one third of the checkout page outlining the VIP membership, the perks and obligations highlighting this information and we also offer the option to choose the Pay As You Go Payment Method. You also agree to the Terms and Conditions before placing the order.
What we regret the most is that the membership cancellation did not go smoothly. We usually recommend our customers to use the following link to unsubscribe from the membership:
https://help.adoreme.com/hc/en-us/articles/235969288-How-do-I-cancel-my-VIP-Membership-
Skipping this step could have resulted in a continued membership.
Our policy is to refund customers this charge no questions asked, we will investigate why did it take multiple calls for you to get your money back. Please accept our sincere apologies for this, we do not intend to cause inconvenience for our customers.
Let us know if you have other questions! We’re happy to help.
Best,
Adore Me
[email protected]
I was very excited about the selection of balconette bras offered on this site because they are difficult to find. However, I cannot purchase any of them due to the fact that they must be purchased as a set with panty styles that I will never wear. The fact that they must be purchased as a set is bad enough. The fact that there are only two panty styles offered is ridiculous. No one wants to be forced into buying something they will never use simply to get something they have difficulty finding anywhere else
Hello Kris,
Thank you so much for your feedback. This insightful information helps us to hear about our products and service directly from the source that matters the most: our customers.
We would like to inform you that your feedback is truly important to us as this kind of information is always taken into consideration in order for us to improve our services.
Rest assured that your request has been forwarded to the relevant team and we hope to cater to your needs in the near future.
Best,
Adore Me
[email protected]
This company is a scam. They will keep taking money from your bank account. They rarely have the size needed, and it is hard to get a person on the line who speaks proper English. I don't recomend this company.
Hi Victoria,
Thank you for the review, we apologize for any confusion!
It sounds like you joined our VIP Membership with your first order and did not shop or skip the month by the fifth of the month.
The membership is one of two payment options (the other is Pay as You Go) you select during checkout with your first order. Members are never obligated to order each month, instead, they visit the site between the first and fifth and choose to either shop or skip that month.
If you do not shop or skip between the first and the fifth, you’ll see a $39.95 charge on the card provided. This turns into store credit that you can shop with anytime We send reminder emails, but you’re welcome to make use of our no-questions-asked 30 day refund policy: http://adoreme.com/charges.
We will forward your feedback about the inventory to the appropriate team and will also invetigate the conversations that you have had with our customer service team in order to improve the quality of the service.
Let us know if you have other questions! We’re happy to help.
Best,
Adore Me
[email protected]
They lingerie is very nice, but way too costly for my budget. I have purchased an item or 2 had no trouble with returns or refunds, staff very helpful
Hello Leslie,
Thank you for your kind words.
We are happy that you have had a positive experience. Stay subscribed to our newsletters and you will be notified about all of our mind-blowing offers and discounts.
We hope we will have the chance to impress you more in the future.
Kind regards,
Adore Me
DO NOT BUY FROM THIS COMPANY> Bought once from this company in March, then discovered they have been taking money from my account every month since (now July)! This has happened to many people (see reviews below) and yet the response from this company is just to 'apologise for confusion'. What confusion? They take your money - without you knowingly agreeing to it - then give you five days to ask for your money back (without telling you that is what you must do) then, because you don't contact them, they keep it! (as 'store credit'). What a SCAM. Who subscribes to monthly lingerie? NOBODY in their right mind. Clearly set up to extract money from unwitting customers. I have reported them to Mastercard and had my card cancelled. I will be pursuing them for a refund of money taken without my consent. Silence is not TACIT CONSENT and for you to set it up this way, you are surely banking on people not waking up to what you are doing!
Hello Nola,
Thank you for your honest review.
We are deeply sorry to hear that our membership policy was not transparent during the checkout process. We dedicate one third of the checkout page outlining the VIP membership, the perks and obligations highlighting this information and we also offer the option to choose the Pay As You Go Payment Method. You also agree to the Terms and Conditions before placing the order.
Please note that we indeed offer a 30 day refund period that you can use from your Adore Me account without having to contact us. However, should you have accumulated credit you can request a refund for the past 12 months by contacting our customer service and use credits older than that anytime you prefer.
The order confirmation email also contains information about the membership. In addition to this we also send reminder emails at the beginning of each month so that you can avoid being charged by skipping the respective month should you prefer not being charged.
We are terribly sorry that we have caused an inconvenience.
Kind regards,
Adore Me
I recently purchased 3 bathing suits from this company, knowing I wanted to return one or 2. I was prepared to pay the return shipping but was told via email not to send it to the return address, but instead, send it to China. Which is expensive! I explained through email that none of this was stated on the website and that it stated returns were permitted and easy. Yeah right! Each time, I have talked to a different person who refuses to give me a refund. One employee offered a partial refund and asked that I donate the bathing suits to charity (but never received follow up on how much or to confirm) and the other employee offered a $5 refund of my $90 purchase where one bathing suit was damaged! I didn't expect a full refund but I did think it was fair to have half of the cost paid for. Had I known I would have had to return them to China, I never would have purchased in the first place, knowing it's expensive.
After not receiving any return emails... yet again, I finally told them if I did not receive a reply with confirmation of refund (especially for the damaged bathing suit) I was going to file a complaint with the BBB. I have emailed them twice and no one has cared to respond to me.
I only wish I had read these reviews before I ordered. I thought the bathing suits were beautiful but their website states returns and refunds are available where this is NOT the case. Had I read these reviews, I would have saved myself the trouble of all this AND saved $90. I also wouldn't have to waste my time filing a complaint to the BBB.
So extremely frustrating. Do NOT order unless you are sure you want them and know they fit BEFORE you buy!
Hello Rachel,
Thank you for your feedback.
We are shocked to hear about this. Could you please share an order number with us at [email protected] so that we can investigate this case? Under no circumstances do we advise our customers to return any product back to China. Our warehouse is located in New Jersey, therefore no such recommendation is ever necessary.
We also meticulously monitor our BBB complaints and we have received no similar complaint in this time period.
Could you please check if your complaint is indeed related to our company? We would greatly appreciate it.
Kind regards,
Adore Me
I'm so disappointed. I've never had to file a complaint with FTC or BBB, but I think I'm going to be forced to do so. I returned 3 orders quite a while ago and they still haven't sent me my refund. I've sent numerous emails and the only response I get is to wait a month. If I returned the merchandise and the customer service rep has acknowledged that they have indeed received the box... then they have the goods and I should have my money refunded. Isn't that basic knowledge of how retail works? I've never had an experience like this and I'm so, so frustrated!
Hello Amanda,
Thank you for your valuable feedback.
We are deeply sorry that you had to wait so much for a resolution. We recently had a large volume of emails resulting in an extended waiting time, however we were happy to see that you were assisted yesterday with a full refund.
Let us explain what happened. The 3 orders you returned were placed with exchange codes. There weren't any transactions captured by our system, so our system couldn't automatically refund you. There was also a delay in the warehouse with 2 of your returns further extending the waiting time, which we deeply regret.
The only transaction we captured and we could actually refund was your first order.
That being said, you were issued a full refund, we waived the restocking fee as a courtesy for all the hassle you have experienced.
It typically takes 1-3 business days for the amount to appear back in your account.
We hope this clears some misunderstandings and we apologize for any inconvenience this may have caused you.
Kind regards,
Adore Me
I had been an Elite Box customer for a couple months, and initially I was pleased with it. The quality is not amazing, but it is relatively cheap. I have done other subscription boxes based on preferences previously, so I know there is a learning period.
Two months ago I provided constructive feedback that I had updated my preferences a couple weeks prior to the box shipping and was disappointed to see that they still selected items that I did not like to send to me. [Side note: you pay a non-refundable styling fee that you forfeit if you do not choose something, so I feel it is very important that they listen to your desires]
This past month, I received a box and ALL THE ITEMS were categories I said I did not want, so after ensuring my preferences were set up correctly and reviewing the feedback that I had provided them the previous month, I reached out to customer support.
Customer support took 12 hours to respond to me [live chat] and only did so because I re-reached out. They "apologized" and told me that they were unable to send me items in the categories I liked because of stock issues, but they did send me "best sellers". I do not care if they are best sellers, I am paying you to style me off of my preferences and you send me things that I clearly do not want!
It has been nearly a week of trying to come up with a satisfying resolution and they have done nothing. So if you are an elite subscriber; do not expect good customer service, conflict resolution, or for them to even listen to your preferences. Maybe they do not understand what "elite" means?
I would have preferred to post on Google My Business or Facebook, but of course those are not set up to receive reviews.
Hello Krystine,
Thank you for your valuable feedback.
We are deeply sorry to hear that your style preferences were not respected. We have forwarded this to the stylist for further review and for the IT team as well to see if there was any technical glitch preventing you from receiving the correct styles.
We take the full blame for this mishap therefore to express our apologies in more than just words we have issued a refund for the styling fee.
We intend to learn from every experience and will make an effort to eliminate all errors.
Thank you for providing your opinion.
Kind regards,
Adore Me
Three things
1. Items are CHEAP af, itchy, ill fitting, cheap material. I pulled out a measuring tape and consulted their sizing charts on every item I bought. Ordered a size up if I was close to the cut off. Items did not fit. They were all too small even though I was perfectly in the size chart range.
2. They subscribe you WITHOUT TELLING YOU to a 55$/month VIP membership
3. Cancelling the membership is a process. I called in the first time to cancel and they told me they had but actually they just put the membership on pause for two months. I eventually had to go through my bank with fraud charges to get my money back.
Hello Rose,
Thank you for your valuable fedback.
This information helps us to hear about our products directly from the source that matters the most: our customers. We apologize for the inconvenience the construction and sizing of this product may have caused. Don't worry, I'll make sure to forward your feedback to the proper departments, so they can further look into this matter to improve this product, by both fit and construction.
Shopping for intimates online can be tricky, and you should only wear lingerie you really love and that fits perfectly. We get it! Would you like to exchange this set? Here is more information about exchanges and returns: http://www.adoreme.com/free-shipping
It sounds like you joined our VIP Membership with your first order and did not shop or skip the month by the fifth of the month.
The membership is one of two payment options (the other is Pay as You Go) you select during checkout with your first order. Members are never obligated to order each month, instead, they visit the site between the first and fifth and choose to either shop or skip that month.
If you do not shop or skip between the first and the fifth, you’ll see a $39.95 charge on the card provided. This turns into store credit that you can shop with anytime We send reminder emails, but you’re welcome to make use of our no-questions-asked 30 day refund policy: http://adoreme.com/charges.
Please note that we try to make information about the cancellation process easily available, that is why we have created an FAQ page related to this topic and out representatives also send you a link where you can unsubscribe from the membership.
https://help.adoreme.com/hc/en-us/articles/235969288-How-do-I-cancel-my-VIP-Membership-
Also if you have accumulated store credit for many months you can request a refund via email for the last 12 months.
We deeply regret the inconvenience this misunderstanding has caused.
Kind regards,
Adore Me
Or how about -50 because that's how much money I'm out. I've been swindled! First "elite box" came and didn't fit so I sent it back. Somehow when they send it back to me it's a size too small. So I send it back again. Never comes back. In the mean time I move, change my address and two days later get an email saying they shipped it to my old address. They assured me they would get me reimbursed, however, because the post office rerouted the box I had to pay $8.75 that they will not reimburse me for. Then second box comes and it doesn't fit of course, but they're out of my size. You only get the money back if you keep or exchange. They're not budging and I'm out $50. SWINDLED!
Hello,
Thank you for bringing this to our attention.
Could you please help us out with an order number related to this issue?
We would greatly appreciate it. It would help us greatly to investigate this mishap with our team.
Kind regards,
Adore Me
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Hello,
Thank you for bringing this to our attention.
Could you please help us out with an order number related to this issue and explain your concern at [email protected] or call us at +1 (800) 433 2367
Monday - Sunday 8:30 AM - 8:30 PM EST?
We would greatly appreciate it. It would help us greatly to investigate this issue with our team and provide a resolution.
Kind regards,
Adore Me