On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Adore Me is an online subscription-based lingerie boutique, selling high quality designs for a fraction of the price. Dedicated to flattering looks with the perfect fit, Adore Me carries a wide range of styles to suit every woman. With bras in sizes 30A-42I and negligee from XS-6XL, these gorgeous styles are rocking the intimates industry.
Our Story: https://www.adoreme.com/our-story
How The Membership Works: http://www.adoreme.com/how_it_works
Questions, comments? We want to hear from you!
Live chat on site
1-800-433-2367 (8:30-8:30 M-S EST)
[email protected]
www.adoreme.com
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
Similar Brands to Consider
Freya
Orbasics
Speedo
Altar'd State
SKIMS
Kindred Braverly
Champion
Copper Union
Knix
Threads 4 Thought
Tiger Mist
FAYT The Label
Adore Me Reviews Summary
Adore Me generally enjoys a positive reputation among customers, particularly for its diverse product range, affordability, and quality. Many shoppers appreciate the unique designs and the ease of the ordering process. However, concerns frequently arise regarding shipping delays and the challenges associated with returns, which can detract from the overall experience. Some customers also express dissatisfaction with the subscription model and the perceived quality of certain fabrics. Overall, while Adore Me excels in product variety and customer service responsiveness, there is room for improvement in logistics and communication regarding order fulfillment.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Quality and fit is always spot on. It's nice to finally have something that can fit your curves and be stylish at the same time. Not to mention, everything is COMFORTABLE too!
Hi, Alex! We work hard to meet customer expectations, and we're thrilled to hear that we hit the mark for you. We offer a new collection each month. Come and see us soon for more adorable lingerie!
Started out good. Then started getting the same stuff every month, even though I filled out the questions on preferences. Started getting boxes late, then one month not at all. Got charged for all items in a box we sent back. Now just got charged for two items in a box they claim was damaged. One of which I never handled. The other was just tried on. No explanation of damage- just $40 charge. Can not get a hold of them about the $114 charge from the box we sent back all items in, doubtful any more attempts will be successful. Will try again next week. One box had two of the same pieces in it. Very disappointed. Will never open another box - I'll simply send it right back if I get one again. This was a gift from my husband. Thoughtful - but wrong company choice.
Hi Lea,
Thank you for taking the time to review us!
I am terribly sorry to hear that the experience you had with the Elite Membership was less than perfect.
This is a totally unexpected situation, seeing that we are a lingerie company we give great importance to the inspection of products upon return. However, the human factor is still involved, and thus, the risk of mistakes still exists, for which we apologize, should it be the case.
Not to worry, we will take into consideration your complaint and forward it to the relevant team in order to deduct measures we can adopt to prevent any issue of this nature in subsequent times.
We would be more than happy to assist, unfortunately, we cannot identify your Adore Me account through this platform. Therefore, can you please elaborate on your concern further by email or phone and provide us the box from which these sets came from. Through that, we can be able to help you with this matter.
We look forward to hearing from you. And please let us know if there is anything further we may do to help.
Best,
Adore Me
[email protected]
Was charged $20 for returning an item because it was "defective or dirty" and I never even tried the item on. Look it out of the bag, look at it and put it back in the bag and returned it.
The package came on time. Everything fitted perfect.
Thank you for the amazing review, Kristian! Would you mind sharing this with your friends, too? We'd love to continue providing good quality, perfectly fit garments to more awesome customers like you!
Loved what I purchased and it came quickly! I would recommend Adore Me to anyone!
Thank you for the amazing review, Jennifer! We appreciate sharing this with your family and friends, too.
We'd love to continue providing good quality, perfectly fit garments to more awesome customers like you!
Shipping was very fast and the item I got seems of good quality. The website could have a wider range of options though
Hi, Rachel! This review made our day!
We’re glad you had such a great experience! We look forward to serving you again in the future.
Fine quick delivery, package was right on my door step.
Hi Lorelle, we’re glad you had such a great experience! It's something we've worked hard on and we're pleased our efforts resonated with you.
We're looking forward to impressing you again! We're always here if you need us.
XO,
Adore Me
[email protected]
All of my items were just as described in the description, with amazing quality
Thank you for the perfect review, Stephanie! Would you mind sharing this with your family and friends, too?
We'd love to continue providing good quality, perfectly fit garments to more awesome customers like you!
I bought four sets, 2 lingerie, 2 swim. In the swim set that included the purple bottom I received another bottom instead of a top. Please send.
Hi Laura,
Thank you for taking the time to write this review.
Sorry to hear that the product you just received in unacceptable condition. In order to replace your products you will need to proceed with a laptop or desktop.
All the information you'll need to exchange or return this set is available in your account: http://www.adoreme.com/awrma/customer_rma/list.
Please be sure that you note in your reason for return that you received your product dirty damaged or incomplete. As we only accept products in their new and resellable condition otherwise.
Should you have any other questions, please let us know.
Best regards,
Adore Me
[email protected]
Hi Abby,
We're happy to see that you had a 5-Star review. Thanks for sharing.
And, don't forget that we’re always here if you need us.
I was skeptical but I find the sizing and quality of the adore me line to my amazing!
Hi Lauren, thank you for giving us a perfect rating! We’re delighted to hear that you enjoyed the entirety of the product. I'll make sure to forward your feedback to the relevant team, in order for us to maintain this experience simply adorable!
And don’t hesitate to contact our friendly customer service team with any queries that might come up as you browse.
XO,
Adore Me
[email protected]
Hi Jamie,
Thanks for perfect rating!
We strive hard to provide you with products you can simply adore. We're just thrilled to hear that you find the set beautiful!
I placed my order on their website. After paying I got my confirmation email and my item did arrive when it was scheduled to. USPS tracking was off but that wasn't Adore Me's fault.
Hi Natasha! We really appreciate you taking the time out to share your experience with us. We look forward to serving you again in the future. Don't forget that we’re always here if you need us.
The package arrived without damage and with the contents in perfect condition. I haven't had any major problems with the products or the company itself and the products are of great quality/design.
My only problem is that the method of tracking the package and the updates associated with it are a bit inconsistent. That could be due to COVID and other mail issues. So it definitely won't stop me form ordering from them again.
Hi Cassidy,
Thank you so much for taking the time to share your experience. We take pride in knowing our customers are happy with their shopping experience.
We appreciate your feedback and I am going to forward yours to our management team, to be reviewed and taken into consideration.
Please let us know what we can do for you in the future
Kind regards,
Adore Me
[email protected]
Hi Sue! This review made our day! We’re glad you had such a great experience! We appreciate your business, and we’ll do our best to continue to give you the kind of products and service you deserve.
Feel free to let us know if you need help with anything! We're here to assist.
XO,
Adore Me
[email protected]
Perfect fit and soft material. The set was exactly as pictured.
Thank you for your perfect review, Jessica! We work hard to meet customer expectations, and we're thrilled to hear that we hit the mark for you. We offer a new collection each month? Come and see us soon for more adorable lingerie!
My order came on time and nicely packaged. Everything was correct and fit well. I highly recommend adore me.
Hi Yolanda,
Thank you for your perfect review! We value your input and letting us know about your detailed experience with us. It means the world to us and to our entire team!
We look forward to serving you again soon!
The package arrived on time. I am really looking forward to rocking my new Adore Me clothes!
Hi Ashley,
Thank You for giving us a shot, and even more for leaving us 5-Star ratings. We'd love to continue providing good quality, perfectly fit garments to more awesome customers like you!
Received my order as expected. Panties were slightly smaller than I expected but no worries.
Thanks so much for your review, Stephanie!
We really appreciate you taking the time to share your feedback and being so open with us.
Rest assured that your request has been forwarded to our design department to improve this product.
We're thankful for amazing customers like you and we hope to see you again soon!
Kind regards,
Adore Me
[email protected]
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks for all your love & support, Teil. We look forward to serving you again soon!