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From the business
Adore Me is an online subscription-based lingerie boutique, selling high quality designs for a fraction of the price. Dedicated to flattering looks with the perfect fit, Adore Me carries a wide range of styles to suit every woman. With bras in sizes 30A-42I and negligee from XS-6XL, these gorgeous styles are rocking the intimates industry.
Our Story: https://www.adoreme.com/our-story
How The Membership Works: http://www.adoreme.com/how_it_works
Questions, comments? We want to hear from you!
Live chat on site
1-800-433-2367 (8:30-8:30 M-S EST)
[email protected]
www.adoreme.com
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Adore Me Reviews Summary
Adore Me generally enjoys a positive reputation among customers, particularly for its diverse product range, affordability, and quality. Many shoppers appreciate the unique designs and the ease of the ordering process. However, concerns frequently arise regarding shipping delays and the challenges associated with returns, which can detract from the overall experience. Some customers also express dissatisfaction with the subscription model and the perceived quality of certain fabrics. Overall, while Adore Me excels in product variety and customer service responsiveness, there is room for improvement in logistics and communication regarding order fulfillment.
This summary is generated by AI, based on text from customer reviews
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I very much enjoy the product but ordered the same size and one doesn't fit as well as I hoped.
Very helpful in helping me re ordering my missing package
Hi, Irving! We really appreciate you taking the time out to share your experience with us. We look forward to serving you again in the future.
I needed a present for my sister-in-law. Found this company by chance. The lingerie is of a premium class. I loved it. Will by it for myself.
Hi! We really appreciate you taking the time out to share your experience with us. We look forward to serving you again in the future.
Their products are awesome... They have premium quality products and their shipping system is also good enough.
Hi Kazi,
Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us. Thank you for choosing to Adore Me.
We look forward to serving you for many years to come!
XO,
Adore Me
[email protected]
Came earlier than expected and was absolutely perfect!
Hi, Judithanne! This review made our day! We look forward to serving you again in the future.
Hello Julie,
Thank you for giving us this proverbial pat on the back, you made our day! We will strive to deliver great experiences consistently, please do come again.
XO,
Adore Me
[email protected]
Shipping is terrible. I know your company can't control it but it takes weeks to receive what I have ordered. Stop using USPS
Hi Mike,
Thank you for reviewing us! We are very sorry that your order took too long to be delivered. We do understand your inconvenience and we apologize for this issue.
Indeed, delays are highly regrettable, especially that this is not the kind of service that we aim for. However, please note that we only provide an estimated delivery date for orders. Even though we do our best to ensure that we provide 1-2 business day processing time and 3 to 7 business day delivery, there are isolated occurrences when despite our best efforts, orders can be delayed due to external factors beyond our control.
We appreciate your feedback and I am going to forward yours to our management team, to be reviewed and taken into consideration.
Please let us know by email if there is anything further we may do to help. Our customer service is available to answer any questions you may have.
Kind regards,
Adore Me
[email protected]
Hi Terri,
We are grateful that you took the time out to leave us a review. We'd love to impress you again.
We look forward to serving you soon!
Love adore me never had any problems with them and product fits perfectly
We are incredibly grateful that you took the time out to leave us this Christine. Our company values put customer satisfaction as a top priority and we are committed to our customers. Its customers like you that make our job wonderful.
We look forward to serving you again!
I really loved the sets available on Adore Me. They are beautiful and well made. Now I'm addicted to Adore Me.
Hi Gloria,
We are incredibly grateful that you took the time out to leave us a 5-Star review! We will share this with the production team to let them know to keep up the amazing work!
Please let us know what we can do for you in the future.
I tried 2 months of the elite box, bought/kept the entire first box, and only kept a couple things out of the second box. I sent those items back late Aug/Sept 2020. I completely canceled my account in November 2020 after skipping. This weekend I noticed a $40 charge to my card for Adore me, I immediately checked my emails, I was emailed Weds about unreturned items stating I'd be charged $160 something dollars, literally no other emails prior to this alerting to any issues. My actual account shows the items as returned. The $40 makes me think it's actually a VIP fee that I absolutely did not sign up for! There is nothing on my account with them even showing what the $40 was for other than giving me a link to the showroom. Customer service doesn't respond. This is fraud.
Hello Dusty,
Thank you for taking your time to review us! I'm very sorry to hear that you're disappointed with our services. It is our constant wish to offer quality services and products and to make sure that we always maintain a wonderful Adore Me experience for our customers.
Rest assured that we will assess your complaints to deduct measures we can adopt to prevent issues of this nature in subsequent times. Unfortunately, we cannot identify your account through this application.
Therefore, can you please elaborate on your discontent further by email, so that we can be able to assist you?
We look forward to hearing from you. Our customer service is available to assist you with any issues you may have.
Best regards,
Adore Me
[email protected]
It was my first time ordering and I am overly happy with my idem. I can't wait to place my next order on February 1. I only wish it was shipped via someone other than the USPS. Nowadays, it seems to take forever for items to arrive that were handled by them.
Hi Barbara,
Thank you for taking the time to write about your experience! It is wonderful to hear that were able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future.
Thanks very much for your balanced and fair review, Katey.
We also want to thank you for your feedback on our production team and designer. We've taken your thoughts to heart and we're planning on making some changes based on customer recommendations.
Again, thank you for your kind words, we appreciate it!
XO,
Adore Me
[email protected]
As a big girl I've never had the confidence to buy any kind of lingerie. I decided to give this this beautiful and simple set a try. It is so soft and comfortable and I feel so beautiful when I where it. I think I'll buy another set in grey.
Hi Nichole,
Thanks so much for your great review!
We really appreciate you taking the time to share your feedback and being so open with us. We will make sure to share this with the team to let them know to keep up the amazing work.
See us again soon!
XO,
Adore Me
[email protected]
We had trouble with a previous order, but that wasn't Adore Me's fault. It was the shipping company's fault due to the times we are in.
This order was quick, smooth and we loved everything.
Hi Hope,
Thank you for taking the time to write about your experience! It is wonderful to hear that were able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future.
I ordered size Medium but it was very large. I'm 5,4 high and 130 pounds always wearing medium
Hi Elona,
Thanks for the review, we’re sorry to hear that!
Shopping for intimates online can be tricky, and you should only wear lingerie you really love and that fits perfectly. We get it! Would you like to exchange this set? Here is more information about exchanges and returns: http://www.adoreme.com/free-shipping.
We will forward your feedback to our production team and designer so they can look into this matter.
Let us know if you have any questions! We’re always here to help.
XO,
Adore Me
[email protected]
I always have a great experience with the service and products I receive from Adore Me! I love this site.
Hi Laurie,
Thank you so much for your kind words and perfect review!
Our goal is to provide you with excellent, flattering lingerie each time you shop with us, as well as spectacular service.
It is wonderful to hear from a satisfied shopper, and we look forward to impressing you time and again!
Kind regards,
Adore Me
[email protected]
My package came within a week as expected. Loved both sets that I got. The fabric was surprisingly super soft even though it's lace. I have already worn the bras several times. Definitely a new favorite.
Hi Faith,
We are incredibly grateful that you took the time out to leave us a 5-Star review! We will share this with the production team to let them know to keep up the amazing work!
Please let us know what we can do for you in the future.
Mail is taking forever right now. Almost two weeks to recieve the bra. And unfortunately, because it was on such deep discount I won't be able to order a replacement in the cup size I need to. All that aside, it's a really cute bra. Except for my boobs sometimes sliding out of the cups, it looks REALLY good. Getting a push up bra in an 36G is hard enough, so I'm glad to have an 36F at least. I will be keeping it in hopes of slimming into it.
Hi Bria,
We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone.
We look forward to serving you again soon!
Love the quality products that i order, sizes be on point. Can i order bras without the panties.
Thank you for your perfect review, Angela! We work hard to meet customer expectations, and we're thrilled to hear that we hit the mark for you. We offer a new collection each month? Come and see us soon for more adorable lingerie!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Darcy,
Thank you for your recent product review. This information helps us to hear the truth about our products directly from the source that matters the most, you!
I am terribly sorry to hear that the product you just received was not a perfect one. This is not the type of item we want you to receive or remain "stuck" with. Therefore, I am happy to remind you about our free exchanges and hassle-free returns.
To learn more about how to process an exchange or return, all you need to do is to access this link: https://help.adoreme.com/hc/en-us/articles/115003474328-What-s-your-free-exchange-policy-
We retain this policy to help ensure you consistently receive good quality and properly fitting garments from Adore Me.
Hope this helps!
Best regards,