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Adore Me

adoreme.com
lounge, swimwear, active womenAge 26-45, 46-60
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From the business

Adore Me is an online subscription-based lingerie boutique, selling high quality designs for a fraction of the price. Dedicated to flattering looks with the perfect fit, Adore Me carries a wide range of styles to suit every woman. With bras in sizes 30A-42I and negligee from XS-6XL, these gorgeous styles are rocking the intimates industry.

Our Story: https://www.adoreme.com/our-story

How The Membership Works: http://www.adoreme.com/how_it_works

Questions, comments? We want to hear from you!
Live chat on site
1-800-433-2367 (8:30-8:30 M-S EST)
[email protected]

www.adoreme.com


adoreme.com
+1 800-433-2367
USA
Adore Me is part of Victoria's Secret
Founded in 2012
Clothing item from Adore MeFashion apparel by Adore MeMerchandise from Adore Me clothing lineAdore Me fashion product

Business Highlights

General

Parent Company: Victoria's Secret
Year Founded: 2012
Target Gender: women

Shipping

Shipping Cost: free
Free Shipping: yes
Shipped From: USA (New Jersey)

Returns

Return Policy: not free
Return Instructions: will not accept items where the garment tag has been cut or removed, as well as panties and swimsuits where the protective adhesive strip had been removed
Return Cost: restocking fee

Sustainability

Recycling Program: no

Product

Style: lounge, swimwear, active
Body Fit: regular, petite & short, plus size
Available Sizes: Women's (XS, S, M, L, XL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: phone, email
Support Phone: +1 800-433-2367
Support Email: [email protected]

Payment Options

Payment Methods: card payments, Google Pay, Apple Pay

Membership Programs

Rewards Program: Mr. Rebates, TopCashback, Swagbucks

How would you rate Adore Me?
grey stargrey stargrey stargrey stargrey star

Adore Me Reviews Summary

Adore Me generally enjoys a positive reputation among customers, particularly for its diverse product range, affordability, and quality. Many shoppers appreciate the unique designs and the ease of the ordering process. However, concerns frequently arise regarding shipping delays and the challenges associated with returns, which can detract from the overall experience. Some customers also express dissatisfaction with the subscription model and the perceived quality of certain fabrics. Overall, while Adore Me excels in product variety and customer service responsiveness, there is room for improvement in logistics and communication regarding order fulfillment.

This summary is generated by AI, based on text from customer reviews

service
918
value
727
shipping
742
returns
399
quality
1,771
This company does not typically respond to reviews

We monitor reviews for authenticity

New Jersey
1 review
0 helpful votes
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Happy
April 13, 2021

My wife loves every piece of lingerie I've purchased for her. Oh! Yes I love them too

Date of experience: April 13, 2021
Sandra N. Adore Me Rep
over a year old

Hi, Aman! We are delighted to hear that you and your wife love the sets! Did you also know we have a new lingerie collection every month? Check back soon for more adorable lingerie!

Pennsylvania
1 review
0 helpful votes
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:)
April 13, 2021

My husband loved what I ordered and was very happy with it

Date of experience: April 13, 2021
Sandra N. Adore Me Rep
over a year old

Hi, MarKel! We strive hard to provide you with products you can simply adore and we're just thrilled to hear your feedback! Feel free to let us know if you need help with anything! We're here to support you.

New York
1 review
0 helpful votes
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Great product
April 13, 2021

I really enjoy this website and fast shipping. Everything fit perfect. Being a vip customer you also get good benefits like discounted prices

Date of experience: April 12, 2021
Sandra N. Adore Me Rep
over a year old

Hi, Tracey! We really appreciate you taking the time out to share your experience with us. We look forward to serving you again in the future.

Canada
1 review
0 helpful votes
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Not Happy
May 13, 2021

I ordered my first set on March 9th, 2021. It is April 12th and I have still not received my order and am expected to order again. How do I even know if it fits?!?! Poor delivery, poor options (always sold out of my size and style). Going to cancel membership. NOT happy. I can't add a photo because I have still not RECEIVED my order

Date of experience: April 12, 2021
Sandra N. Adore Me Rep
over a year old

Hi Sonja,

Thanks for taking the time to review us.

Sorry to hear that the experience was less than perfect. It is not our intention to create inconveniences for our customers while ordering and we wish to ensure that all orders are processed, shipped, and delivered in a timely manner.

I took a look at your account and see that the order has already been delivered. However, we do understand the inconvenience and delays, indeed, are highly regrettable, especially that this is not the kind of service that we aim for. We always wish to ensure a great customer experience and minimize any discomfort as much as possible.

Rest assured that we are committed to providing members with the services they need. As customers like you continue to tell us their experience, we will be able to respond with expanded and improved services. Therefore, I will make sure to forward your feedback in order for a further situation like this one to be avoided.

Thanks for your patience and understanding! Feel free to ping us back should you need anything else. We're here to support you.

Best,
Adore Me
[email protected]

Utah
1 review
0 helpful votes
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She loves this app. And the products! What she orders is always on time! And it's been a godsend for me if she needs an outfit, and I don't want to go to the store..

Date of experience: April 12, 2021
Sandra N. Adore Me Rep
over a year old

Hi Bryan,

We really appreciate you taking the time out to share your experience with us.

For reference, the fit varies slightly from brand to brand and fluctuates naturally as time goes on. With that, we suggest getting sized at least once or twice a year.

Then, we would definitely recommend your wife to try our fitting guide. Just above the size drop-down box that's found on each set or item's display page, you'll find the Size Guide link which brings up our useful Size & Shape Guide.

There, under the Bra and Panty Fit Guide, she'll find our bra calculator which can assist her with finding the best size and her best Adore Me fit.

We also retain the policy to help ensure you consistently receive good quality, perfectly fit garments from AdoreMe.com. You may send back qualified items for an exchange or a return, using these helpful instructions: http://adore.me/exchangefb.

Do reach out to us if there's anything we can do to help. We're here to support you.

Arizona
1 review
0 helpful votes
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Fast shipping
April 13, 2021

Items were shipped fast and match exactly how the product is displayed. Size chart was also very helpful!

Date of experience: April 12, 2021
Sandra N. Adore Me Rep
over a year old

Hi Priscilla, we’re glad you had such a great experience! It's something we've worked hard on and we're pleased our efforts resonated with you. We're looking forward to impressing you again! We're always here if you need us.

North Carolina
1 review
0 helpful votes
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Fits nice
April 12, 2021

Everything was great thanks will definitely buy again

Date of experience: April 12, 2021
Sandra N. Adore Me Rep
over a year old

Thank you for the amazing review, Jessica! Hope we can impress you again and again. Did you know that we have a new lingerie collection every month? Check back soon for more adorable lingerie!

Illinois
1 review
0 helpful votes
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Good review
April 12, 2021

Very nice stuff my husband & I love it ‼He loves to see me in the teddy's every chance he gets. It brings my confidence up more while giving me a chance to express myself

Date of experience: April 12, 2021
Sandra N. Adore Me Rep
over a year old

Hi, Darnetia! We strive hard to provide you with products you can simply adore and we're just thrilled to hear your feedback! Feel free to let us know if you need help with anything! We're here to support you.

Illinois
1 review
0 helpful votes
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Shipment Review
April 12, 2021

Product arrived in good condition and within a decent time frame.

Date of experience: April 12, 2021
Sandra N. Adore Me Rep
over a year old

Hi, Erica! We really appreciate you taking the time out to share your experience with us. We look forward to serving you again in the future.

Georgia
2 reviews
0 helpful votes
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Bringing Sensual Back
April 12, 2021

I am definitely satisfied with the style and quality. It's giving me divine feminine energy.

Date of experience: April 12, 2021
Sandra N. Adore Me Rep
over a year old

Thank you for the amazing review, La! Hope we can impress you again and again. Did you know that we have a new lingerie collection every month? Check back soon for more adorable lingerie!

Kansas
2 reviews
0 helpful votes
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Swimsuit
April 12, 2021

Love the suit I ordered. It fit perfectly and was just like the picture.

Date of experience: April 12, 2021
Sandra N. Adore Me Rep
over a year old

Hi, Sherese! We work hard to meet customer expectations, and we're elated to hear you love your swimsuit. We offer a new collection each month. Come and see us soon for more adorable lingerie!

And, don't forget that we’re always here if you need us.

Washington
1 review
0 helpful votes
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Perfect!
April 12, 2021

Every thing is just as cute as expected and they all actually fit! Yay! Thank you!

Date of experience: April 12, 2021
Sandra N. Adore Me Rep
over a year old

Hi, Beth! We strive hard to provide you with products you can simply adore and we're just thrilled to hear your feedback! Feel free to let us know if you need help with anything! We're here to support you.

Kentucky
1 review
0 helpful votes
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Review
April 12, 2021

Excellent service and great products. Love the many options available.

Date of experience: April 12, 2021
Sandra N. Adore Me Rep
over a year old

Hi, April! Thank you for giving us a perfect rating! I'll make sure to forward your feedback to the relevant team, in order for us to maintain this experience simply adorable!

And don’t hesitate to contact our friendly customer service team with any queries that might come up as you browse.

New York
1 review
0 helpful votes
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Package Delayed
May 12, 2021

I had a package delayed for over a month. And the woman I spoke to on the phone was very nice and accommodating and gave me 3 vouchers to replace the 3 items that were missing.

Date of experience: April 12, 2021
Sandra N. Adore Me Rep
over a year old

Hi Alyssa,

Thanks for taking the time to review us.

I am terribly sorry to hear that the experience you had was less than perfect. It is not our intention to create inconveniences for our customers while ordering and we wish to ensure that all orders are processed, shipped, and delivered in a timely manner. We always wish to ensure great customer experience and minimize any discomfort as much as possible.

Rest assured that we are committed to providing members with the services they need. As customers like you continue to express their preferences, we will be able to respond with expanded and improved services. Therefore, I will make sure to forward your feedback in order for a further situation like this one to be avoided.

Feel free to let us know if you need help with anything! We're here to support you.

South Carolina
1 review
0 helpful votes
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I love every piece!
April 12, 2021

Everything fits amazing! I love it and how it all looks!

Date of experience: April 12, 2021
Sandra N. Adore Me Rep
over a year old

Hi, Kelly! We strive hard to provide you with products you can simply adore and we're just thrilled to hear your feedback! Feel free to let us know if you need help with anything! We're here to support you.

Illinois
1 review
0 helpful votes
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Cute swimsuit
April 12, 2021

Good experience. I will definitely purchase more. I am happy with the service and selection offered.

Date of experience: April 12, 2021
Sandra N. Adore Me Rep
over a year old

Hi, Alisa! We work hard to meet customer expectations, and we're thrilled to hear that we hit the mark for you. We offer a new collection each month. Come and see us soon for more adorable lingerie!

Florida
1 review
0 helpful votes
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Soft and sensual!
April 12, 2021

Very pleased with every step of the order process.

Date of experience: April 12, 2021
Sandra N. Adore Me Rep
over a year old

Hi, Patricia! We really appreciate you taking the time out to share your experience with us. We look forward to serving you again in the future.

New York
1 review
0 helpful votes
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Received
April 12, 2021

My experience was good. Thank you for following up

Date of experience: April 12, 2021
Sandra N. Adore Me Rep
over a year old

Hi, Kathleen! Thank you for giving us a perfect rating! I'll make sure to forward your feedback to the relevant team, in order for us to maintain this experience simply adorable!

And don’t hesitate to contact our friendly customer service team with any queries that might come up as you browse.

Minnesota
2 reviews
0 helpful votes
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Adore me purchases
April 12, 2021

My experience so far is fine, I will say they can do alot better with their processing times and shipping process. But they have nice quality undergarments.

Date of experience: April 12, 2021
Sandra N. Adore Me Rep
over a year old

Hi, Latoya! We really appreciate you taking the time out to share your experience with us. Not to worry, I'll make sure to forward your feedback to the relevant team, in order for us to make the experience simply adorable!

Feel free to let us know if you need help with anything! We're here to support you.

Texas
1 review
0 helpful votes
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I have always loved my adore.me items. I receive the delivery on time and the quality of the products is great. Will keep on picking new arrivals :)

Date of experience: April 12, 2021
Sandra N. Adore Me Rep
over a year old

Hi Vaishali, we’re glad you had such a great experience! It's something we've worked hard on and we're pleased our efforts resonated with you. We're looking forward to impressing you again! We're always here if you need us.