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From the business
Adore Me is an online subscription-based lingerie boutique, selling high quality designs for a fraction of the price. Dedicated to flattering looks with the perfect fit, Adore Me carries a wide range of styles to suit every woman. With bras in sizes 30A-42I and negligee from XS-6XL, these gorgeous styles are rocking the intimates industry.
Our Story: https://www.adoreme.com/our-story
How The Membership Works: http://www.adoreme.com/how_it_works
Questions, comments? We want to hear from you!
Live chat on site
1-800-433-2367 (8:30-8:30 M-S EST)
[email protected]
www.adoreme.com
Business Highlights
General
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Customer Service
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Adore Me Reviews Summary
Adore Me generally enjoys a positive reputation among customers, particularly for its diverse product range, affordability, and quality. Many shoppers appreciate the unique designs and the ease of the ordering process. However, concerns frequently arise regarding shipping delays and the challenges associated with returns, which can detract from the overall experience. Some customers also express dissatisfaction with the subscription model and the perceived quality of certain fabrics. Overall, while Adore Me excels in product variety and customer service responsiveness, there is room for improvement in logistics and communication regarding order fulfillment.
This summary is generated by AI, based on text from customer reviews
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I knew I liked their lingerie so I figured the bathing suits would be a great fit too and I was right! The top is super sexy with great coverage as well. The bottoms were a normal great fit. I loved the lime green/yellow color as well.
I ordered 2 times, and my items never arrived. When I complained, they asked me to open an investigation with USPS, and they said it was delivered, but it wasn't. I always buy online, and this is the first time I have issues.
Hi Patricia,
Thank you for taking the time to review us.
I am terribly sorry to hear that the experience you had was less than perfect. It is not our intention to create inconveniences for our customers. This is not the kind of service that we aim for, neither the impression that we want you to have towards Adore Me.
We also always wish to ensure a great customer experience and minimize any discomfort as much as possible. But, even so, just like any other company, we do this by following certain internal policies that have been put in place to efficiently help our customers. We apologize for the inconvenience caused.
Rest assured that we are committed to providing members with the services they need. As customers like you continue to tell us their experience, we will be able to respond with expanded and improved services.
Thanks for your patience and understanding! Feel free to ping us back should you need anything else. We're here to support you.
Best,
Adore Me
[email protected]
One of my orders was lost in the mail. I called and they gave me a voucher to replace the items that were lost. I got a bathing suit and pajama set. The bathing suit fit perfectly and the pajamas were beautiful and comfortable.
Hi, Veronica! We really appreciate you taking the time out to share your experience with us. Rest assured that this matter will not go unnoticed. We look forward to serving you even better again in the future.
Feel free to let us know if you need help with anything! We're here to support you.
Fits beautifully and the material is so comfortable. My boyfriend loves it. I can't say I've ever purchased anything from Adore Me and been disappointed.
Hi, Antonieta! We work hard to meet customer expectations, and we're thrilled to hear that we hit the mark for you. We offer a new collection each month. Come and see us soon for more adorable lingerie!
I absolutely love my swimsuits! I rated only 4 stars because the top was too small, and the process of returning the whole suit would require me to change the bottoms I chose since they were now sold out. Otherwise, I am very pleased.
Hi Kia, thanks for taking the time to review us. We are delighted to hear that you love your swimsuits!
Not to worry, I'll make sure to forward your feedback about the return process to the relevant team, in order for us to maintain this experience simply adorable!
And don’t hesitate to contact our friendly customer service team with any queries that might come up as you browse.
Customer service is terrible. The sizes differ wildly from set to set. Refunds are almost impossible to get. It took a month to receive my products. Another month to receive my refund. Customer service won't give any information. They block bad reviews on their website. Don't waste your money. Most frustrating experience I've ever had with a company.
Hi Brianna,
Thank you for taking the time to review us.
I am terribly sorry to hear that the experience you had was less than perfect. It is not our intention to create inconveniences for our customers. This is not the kind of service that we aim for, neither the impression that we want you to have towards Adore Me.
We also always wish to ensure a great customer experience and minimize any discomfort as much as possible. But, even so, just like any other company, we do this by following certain internal policies that have been put in place to efficiently help our customers. We apologize for the inconvenience caused.
Rest assured that we are committed to providing members with the services they need. As customers like you continue to tell us their experience, we will be able to respond with expanded and improved services. Therefore, I will make sure to forward your feedback in order for further situations like these to be avoided.
Thanks for your patience and understanding! Feel free to ping us back should you need anything else. We're here to support you.
Best,
Adore Me
[email protected]
I had a huge order (5 sets), 2-3 days after ordering I get a "delayed in processing" notification, 2 weeks go by and still same status. I emailed them asking what the deal was, the response I got back was that they were just busy and my order would be out ASAP. Another week or so goes by and the status wasn't changing so I once again messaged and got the same response. Another week goes by (it's been exactly a month by then) when I checked it and my order was CANCELLED, NOT BY ME! I HAD TO EMAIL THEM JUST FOR THEM TO SAY "We're sorry but the size you ordered wasn't in stock we will be refunding you." With a FIVE DOLLAR credit. Absolutely BS! They could've told me from the get go that they needed to cancel or it should've NEVER gave me the option to order if they didn't have my size!
A week or so later my fiancé decided he wanted to place another order for me because he knew I was mad, well what do we know not even 2 days later and it's "delayed." Another $200+ out the window because I'm sure it'll be months (if not cancelled by them) before I see my stuff.
I will NEVER order from them again nor suggest anyone else to.
Hi Paytin,
Thank you for taking the time to review us.
I am terribly sorry to hear that the experience you had was less than perfect. It is not our intention to create inconveniences for our customers. This is not the kind of service that we aim for, neither the impression that we want you to have towards Adore Me.
Rest assured that we are committed to providing members with the services they need. As customers like you continue to tell us their experience, we will be able to respond with expanded and improved services. Therefore, I will make sure to forward your feedback in order for a further situation like this one to be avoided.
Feel free to ping us back should you need anything else. We're here to support you.
Best,
Adore Me
[email protected]
The pajamas I ordered look exactly like I expected/hoped for. The material is high quality and they are super comfortable while still being pretty
Hi, Erin! We work hard to meet customer expectations, and we're thrilled to hear that we hit the mark for you. We offer a new collection each month. Come and see us soon for more adorable lingerie!
The quality of the bras are not good... very flemsy and unsupportive... Also not good enough to subscribe I would like a refund
Hi Nadira,
Thanks for taking the time to review us.
We're sorry to hear that we did not meet your expectations with the products you received. We are gutted when we miss the mark.
Don't worry, I am glad to inform you that your feedback was already sent to the Design Team to be reviewed, as one of our goals is to continuously improve and expand the styles that we currently offer, in order to accommodate our customer's needs and wants.
Moreover, I would like you to know that your request has been forwarded to one of our agents, and would be more than happy to assist you further by email in relation to this matter.
Ping us back if there is anything further we may do to help. We're here to support you.
I love that these bras come in plus sizes and you feel sexy and confident
Thank you for the amazing review, Alexandra! Hope we can impress you again and again. Did you know that we have a new lingerie collection every month? Check back soon for more adorable lingerie!
It fits me perfectly, and I really like the design.
Hi, Rachelle! We work hard to meet customer expectations, and we're thrilled to hear that we hit the mark for you. We offer a new collection each month. Come and see us soon for more adorable lingerie!
The service is great and the cloths are quality but the one thing i am haven a hard time with is returns i dont know where to send and also dont have a special label most companies send a return label and ive been tryen to reach someone and cant seem to
Hi,
Thanks for taking the time to review us.
So sorry to hear you're having issues with the return.
We retain the policy to help ensure you consistently receive good quality, perfectly fit garments from Adore Me.
You may send back qualified items for an exchange or a return directly on your account, using these helpful instructions: http://adore.me/exchangefb.
Ping us back if there is anything further we may do to help. We're here to support you!
My package was left outside of the hotel I live in. I put my room number down on the address so it could get delivered to me and not the hotel but thankfully the owner new us and got the package and held onto it till she seen us but if it wasnt for her then anyone could have taken my package!
Hi Jessica,
Thank you for taking the time to review us.
So sorry to hear that the experience you had was less than perfect.
Please note that we rely on our shipping partners for the delivery of the packages. Rest assured that we are committed to providing members with the services they need. Therefore, I will make sure to forward your feedback in order for a further situation like this one to be avoided.
Ping us back if there is anything further we may do to help. We're here to support you.
I've ordered from adore me before and I had to come back around. The fabric is soft and thick. Gorgeous colors for every one of my moods.
Thank you for the amazing review, Meshawn! Hope we can impress you again and again. Did you know that we have a new lingerie collection every month? Check back soon for more adorable lingerie!
Great feel wife loved them, she will be back for more, she says they are better than Victoria Secret
Hi, Demario! We really appreciate you taking the time out to share your experience with us. We look forward to serving you again in the future.
Hi Mariah,
Thank you for taking the time to write this review.
Sorry to hear you missed receiving your order. This is not the kind of service that we aim for, neither the impression that we want you to have towards Adore Me.
I took a look at your account to better understand the issue and I could notice that you were already assisted with the order. We always guarantee assistance whatever may happen to your package.
Rest assured that we are committed to providing members with the services they need. As customers like you continue to tell us their experience, we will be able to respond with expanded and improved services. Therefore, I will make sure to forward your feedback in order for a further situation like this one to be avoided.
Thanks for your patience and understanding! Feel free to ping us back should you need anything else. We're here to support you.
Best,
Adore Me
[email protected]
Everything fit true to size. I enjoyed shopping online and the experience was very easy and enjoyable. Good quality product.
Hi Tresa, we’re glad you had such a great experience! It's something we've worked hard on and we're pleased our efforts resonated with you. We're looking forward to impressing you again! We're always here if you need us.
This was a little hard to get on at first but the second time was easier. I ordered one a little to big in the top but will know for the next one. This one was beautiful on and my guy loved it.
Hi, Tracy! We really appreciate you taking the time out to share your experience with us. We look forward to serving you again in the future.
My order came quick nothing was wrong or damaged and my bathing suit fit well
Hi, Andrea! We really appreciate you taking the time out to share your experience with us. We look forward to serving you again in the future. Don't forget that we’re always here if you need us.
I don't buy from here super often but I never have regretted it. This piece is perfect for anything. I can wear it out with clothing over it or just by itself at home. The fit from this shop is always perfect and I never have any issues with quick delivery.
Hi Sydnie, we’re glad you had such a great experience! It's something we've worked hard on and we're pleased our efforts resonated with you. We're looking forward to impressing you again! We're always here if you need us.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for the amazing review, Casey! Hope we can impress you again and again. Did you know that we have a new lingerie collection every month? Check back soon for more adorable lingerie!