On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Adore Me is an online subscription-based lingerie boutique, selling high quality designs for a fraction of the price. Dedicated to flattering looks with the perfect fit, Adore Me carries a wide range of styles to suit every woman. With bras in sizes 30A-42I and negligee from XS-6XL, these gorgeous styles are rocking the intimates industry.
Our Story: https://www.adoreme.com/our-story
How The Membership Works: http://www.adoreme.com/how_it_works
Questions, comments? We want to hear from you!
Live chat on site
1-800-433-2367 (8:30-8:30 M-S EST)
[email protected]
www.adoreme.com
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
Similar Brands to Consider
Freya
Orbasics
Speedo
Altar'd State
SKIMS
Kindred Braverly
Champion
Copper Union
Knix
Threads 4 Thought
Tiger Mist
FAYT The Label
Adore Me Reviews Summary
Adore Me generally enjoys a positive reputation among customers, particularly for its diverse product range, affordability, and quality. Many shoppers appreciate the unique designs and the ease of the ordering process. However, concerns frequently arise regarding shipping delays and the challenges associated with returns, which can detract from the overall experience. Some customers also express dissatisfaction with the subscription model and the perceived quality of certain fabrics. Overall, while Adore Me excels in product variety and customer service responsiveness, there is room for improvement in logistics and communication regarding order fulfillment.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I had been part of the VIP elite membership, I had got a monthly box, I would send back returns every month and I had notice the select were getting progressively worse and the straw that broke the camel back is when I got charged now for a returned over 4 months ago for the full price for items, I didn't have, I talked to customer service they said they received the box with the items and still going to charge me the full price for items I didn't have, that scam, and I'm done, nobody should be charged $161 and for no reason or no products, just find another site, they will find some way to screw you over too and hope you don't notice
Although the prices were too good to be true, once I opened my first ever package, was disappointed with the quality. The fabric was more like "tissue paper". The items looked great in the pics/ website but not in reality. I am returning the ordered items
Hi Marina,
Thanks for taking the time to review us.
We're sorry to hear that we did not meet your expectations with the product you received. We are gutted when we miss the mark.
Don't worry, I am glad to inform you that your feedback was already sent to the Design Team to be reviewed, as one of our goals is to continuously improve and expand the styles that we currently offer, in order to accommodate our customers’ needs and wants.
We also retain the policy to help ensure you consistently receive good quality, perfectly fit garments from AdoreMe.com.
Again, thanks for your feedback, we truly appreciate it! And, don't forget that we’re always here if you need us.
Best,
Adore Me
[email protected]
I've shopped at Adore Me for years and I love their products. But lately their service has gone completely downhill. I've been trying to get one set for over a month. I've ordered it about 10 times and it has never been shipped and its continuously cancelled. Each time I speak to a rep, they assure me that it will get sent out but I have yet to receive anything, and that is with purchasing expedited shipping. Nothing seems to be happening. I've over it and very close to cancelling my subscription at this point.
Hi Ashley,
Thank you for taking the time to review us.
So sorry to hear that the experience you had was less than perfect. It is not our intention to create inconveniences for our customers. This is not the kind of service that we aim for, nor the impression that we want you to have towards Adore Me.
Rest assured that this matter won’t go unnoticed. As customers like you continue to tell us their experience, we will be able to respond with expanded and improved services.
Thanks for your patience and understanding! Feel free to ping us back should you need anything else. We're here to support you.
Best,
Adore Me
[email protected]
I recently ordered some lingerie and normally all your stuff is true to size but it is way off.
Hi Shelly,
Thanks for taking the time to review us.
We're sorry to hear that we did not meet your expectations with the product you received. We are gutted when we miss the mark.
Don't worry, I am glad to inform you that your feedback was already sent to the Design Team to be reviewed, as one of our goals is to continuously improve and expand the styles that we currently offer, in order to accommodate our customers’ needs and wants.
We also retain the policy to help ensure you consistently receive good quality, perfectly fit garments from AdoreMe.com. You may send back qualified items for an exchange or a return, using these helpful instructions: http://adore.me/exchangefb.
Again, thanks for your feedback, we truly appreciate it! And, don't forget that we’re always here if you need us.
Best,
Adore Me
[email protected]
As an online only company, I would think they would have had the same sale starting Black Friday through cyber Monday. Because of that assumption, I placed an order on Black Friday thinking I was getting a decent deal. However, they discounted the same items further on cyber Monday. When I contacted them asking for the difference to be applied towards my order, they were extremely rude and condescending. It took me at least three emails just to even get them to understand the issue because their customer service reps don't carefully read and respond to messages. It was one of the most frustrating experiences I've ever had with a company and I will never purchase from them again. I switched to ThirdLove and their bras are superior in quality, comfort, and design. Their customer service has also been amazing.
Hi Samantha,
Thank you for taking the time to review us.
So sorry to hear that the experience you had was less than perfect. It is not our intention to create inconveniences for our customers. This is not the kind of service that we aim for, nor the impression that we want you to have towards Adore Me.
Rest assured that this matter won’t go unnoticed. As customers like you continue to tell us their experience, we will be able to respond with expanded and improved services.
Thanks for your patience and understanding! Feel free to ping us back should you need anything else. We're here to support you.
Best,
Adore Me
[email protected]
I've been a customer for the past five years and enrolled in the VIP program. Back in October I signed up for the Elite Box. I have yet to receive any Elite Box due to stylist issues. With constant emails and calls to the customer service department, the answers were all the same, " telling me what they can't do, instead of what they can do". Now when recently pleaing for help to the customer service department, I conveniently have a payment issue. Seems weird when there is more than plenty and then some on my credit card... I really wished they would have helped.
Hi Eric,
Thank you for taking the time to review us.
So sorry to hear that the experience you had was less than perfect. It is not our intention to create inconveniences for our customers. This is not the kind of service that we aim for, nor the impression that we want you to have towards Adore Me.
Rest assured that we would want to look into your case specifically to address it with a suitable resolution, however, we will need your email address and the order number to do so. Unfortunately, we cannot identify your account through this application.
Therefore, I am kindly asking you to contact us again via email, chat, or phone in order to be able to identify your account and assist you with the most suitable solution.
If there is anything else you need help with, please let us know. We're here to support you.
Best,
Adore Me
[email protected]
5 star. I like everything I got. The color are great. The size way good. I will order again.
I've had really great experience but the app doesn't always show when my stuff has been shipped it just sits at transit. Other than that everything I've ordered has been great especially the store credit I love it.
Yes it is fun to receive the box and I have definitely expanded my lingerie drawer which has also been nice but be prepared to spend way more than what is said.
There is a $20 monthly styling fee which will be applied to a purchase but guess what? If you try something on and decide to return it, they will say that it is now dirty/damaged and even though you haven't worn it they will charge you a $19.95 fee for trying it on. Is the premise of the subscription not to be able to try things on? They say that because you tried it on it now doesn't meet their sanitary requirements. I mean seriously. I can't try on a night shirt without it becoming unsanitary? They are just padding their pocket to adjust for the return.
You have 7 days to make your choices online. You will get a reminder text that tomorrow is the deadline and then sometime during the next day…. Before the day is even up, they charge you for the entire box before you even submit your choices. This has happened to me several times. When you return your box, it takes several weeks and sometimes longer to get any credit back to your card. They have also made mistakes with charging my account for someone else's purchase. Their stylist has sometimes sent me the same item multiple times even after I either kept it or returned it.
So my recommendation unless you have money to throw away is to head to your nearest department store and do your trying on there.
Hi Candee,
Thank you for taking the time to review us.
So sorry to hear that the experience you had was less than perfect. It is not our intention to create inconveniences for our customers. This is not the kind of service that we aim for, nor the impression that we want you to have towards Adore Me.
I took a look at your account and confirmed that you're now being assisted through our email platform.
Rest assured that this matter won’t go unnoticed. As customers like you continue to tell us their experience, we will be able to respond with expanded and improved services.
Thanks for your patience and understanding! Feel free to ping us back should you need anything else. We're here to support you.
Best,
Adore Me
[email protected]
Adore me was great when I purchased items different then what I normally get that I didn't end up liking. They payed for the return shipping and gave me codes to pay for the purchase of a new set for each set I sent back.
The wrong item was sent. When I called, the representative was very responsive and set up a return and made the credit immediately available.
So far so good. Everything fits, I get emails when package is delayed, so far the product has held up.
I returned the items that were TOO tight immediately within 1-2 days, and was billed close to full price for the returned items because they were DIRTY! It's a scam, since they billed me even the returned items, I THINK they should sent them back… not satisfied
Hi Patricia,
Thanks for taking the time to review us.
So sorry to hear that the experience you had was less than perfect. It is not our intention to create inconveniences for our customers. This is not the kind of service that we aim for, nor the impression that we want you to have towards Adore Me.
With that, I would like you to know that your concern has been forwarded to one of our agents, and would be more than happy to assist you by email in relation to this matter.
Do reach out to us if there's anything we can do to help. We're here to support you.
It is better to shop directly than being a part of their subscription. Prices are lower. You get what you want and probably even get it on time.
I paid a subscription and none of the products I received were among those I previously selected. None of the products included holiday discounts and the delivery wad heavily delayed.
Why pay a subscription if your loyalty is going to be punished?
Hi,
Thank you for taking the time to review us.
So sorry to hear that the experience you had was less than perfect. It is not our intention to create inconveniences for our customers. This is not the kind of service that we aim for, nor the impression that we want you to have towards Adore Me.
Rest assured that this matter won’t go unnoticed. As customers like you continue to tell us their experience, we will be able to respond with expanded and improved services.
Thanks for your patience and understanding! Feel free to ping us back should you need anything else. We're here to support you.
Best,
Adore Me
[email protected]
Very pleased. Remembering to order or not, each month, is key to my side of the agreement. Follow thru leads to satisfaction.
I used the size chart, and ordered the size recommended, but I could not get the bra over my head! So disappointed!
Returned with all packing. Just hope I get a refund, as promised
Hi Jean,
Thanks for taking the time to review us.
So sorry to hear that we did not meet your expectations with the product you received.
Don't worry, I am glad to inform you that your feedback was already sent to the Design Team to be reviewed, as one of our goals is to continuously improve and expand the styles that we currently offer, in order to accommodate our customers’ needs and wants.
We also retain the policy to help ensure you consistently receive good quality, perfectly fit garments from AdoreMe.com.
Again, thanks for your feedback, we truly appreciate it! And, don't forget that we’re always here if you need us.
Best,
Adore Me
[email protected]
Overall - good experience. This month's box was kind of flat - just didn't really like the majority of it. I've taken the style quiz multiple times and was a little disappointed in what I got.
I am very satisfied and the fit was great and very sexy
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Desiree,
Thanks for taking the time to review us.
So sorry to hear that the experience you had was less than perfect. It is not our intention to create inconveniences for our customers. This is not the kind of service that we aim for, nor the impression that we want you to have towards Adore Me.
With that, I would like you to know that your concern has been forwarded to one of our agents, and would be more than happy to assist you by email in relation to this matter.
Do reach out to us if there's anything we can do to help. We're here to support you.