AdoramaReviews 480

Scammers, be advised if you purchase anything from adorama you must record video/take photo of content opening the ordered product.(in case if you have to return the product) they will claim they shipped you in original box. They will charge 15% restocking fees for the box they never shipped you in first place. I ordered sigma lens from them received without manufactures box. I returned the item and they charged me 15% restocking fees for the reason given box missing ( which they never shipped to begin with). They scam people by charging restocking fees for the box they never shipped to begin with. Avoid them at any cost.
10/19/2022
Received replay from adorama after week, now they claim returned shipping box weight was less then original shipped product.? ( thats their false claim to keep restocking fees)
So if anyone still wants to take chances with these scammers be aware and at least do the following upon receiving shipment ordered from them.
1. put shipping box on scale and take images,( so they cant claim weight is different)
2. Open box and take images of contents ( so they cant claim original box not returned)
3. Note product serial numbers and take images.( so they wont make excuses upon return)
4. Save or record all conversation between you and adorama crew ( so you can defend yourself in court of law)
To avoid all simply dont buy from them. There are many options on the web.

Made a call asking them if I placed an order today and overnight air it would be in Oregon the next day. I was told if it was placed by 4pm eastern time it would be shipped out that night. My order was 2:44 pm with in the time. Come to find out the next day that if you purchased was a used lens it takes up to three days to just be shipped. Apparently I missed that somewhere on the site, but you would of thought that might of been mentioned in our conversation. My advice if your needing ASAP don't order a used lens from them.

I ordered a $300 guitar, specifically an ibanez. It arrives snapped in half, with absolutely no due diligence on having protective packaging whatsoever. When I reported this to them three separate times, the first time I was told not to bring chocolate, and the second time I was hung up on, and then the third time the supervisor hung up on me. They will absolutely take your money, and sell you defective product with absolutely no recourse for replacing the item. They did not treat you fairly, they will treat you like $#*!.

Matthew Jacob Worst Business Solution and reps around!
Worst Business Solution and reps around!
Matthew Jacob is beyond rude, doesn't listen, can't places orders correctly nor has the respect to respond politely to clients. I Understand this company is in New York City, but please that stereotype should stay on the street, not in a place where you serve clients consumer and businesses around the world! This type service is uncalled for.

I waited for 12 days for a delivery Of a a TTArtisan 11mm f/2.8 Full Frame Fisheye Lens. Adorama is 75 miles from my house. The last tracking update was Aug 9 with no indication where it was. I called up and ask for a refund "NO" Adorama has to put in a request to USPS to find the package another 10 day wait. So I ordered the lens Aug 3rd now I have to wait until Aug 25 then I am afraid they are going to come up with some other reason or wait period. Meanwhile I have to pay my credit card for a lens I do not have. I remember only a few years ago If I put in an order by 4 pm I would have the package in Philli the next morning via UPS. Now they seem to come up with another way called SUREPOST - UPS to Philli then dropped off at the post office then? Thats a bad idea. We all now how bad the Post office is right now.

I tried several times to order headphones at a good price. I live in another country, and I just wanted them to be sent to the address of my carrier, who then delivers my orders to me. The order did not go through PayPal, because Adorama only accepts orders with a phone number from 10 to 11 characters. I wonder what to do for buyers whose phone number is longer or shorter?
When paying with a credit card, they constantly stopped my order, saying that the payment data did not match, although I specifically ordered a statement from my bank, and filled out my billing address exactly. Technical support there is absolutely useless, or they repeat the same thing, or they say that it is beyond their competence.

Highly encourage everyone to take their business else where. They are great at taking money but be very wary on the off chance you need to return something. I even paid for their vip 360 and have had a return pending for almost 30 days which over 20 emails to their support team. Had to escalate to the BBB. Highly encourage you to look at their rating there! Wish I did before purchasing.

Ordered a cam light from them. Never received it. Called UPS, they couldn't locate package. Called xusromer service, they claimed it would take 10ndays to trace package. Just a fiasco. Terrible experience, that I won't be repeating. Pictures are from July 25th, 2022, 6:40PM. Still no package

I was very excited to order a good amount of product from Adorama July 2022 (Over $5,000 USD). The order was placed on hold because Adorama could not verify my shipping address. I live in an apartment building so, yes, the property is certainly not registered in my name; however, this is literally the address on my state-issued Driver's License (but Adorama won't accept this as a verification method). I have a lease agreement stating I live here during this time (but Adorama won't accept this as a verification method). No -- Adorama would only take a landline phone. We are in 2022 -- do they not realize that a lot of us, dare I stay the majority of customers, do not pay for a redundant landline in this day and age. Seems their verification system is ancient. Would not recommend using them.

One it all started a week ago when I ordered with them my entire order came late now that I got my order the camera that I look so much for it and getting doesn't work I bought three additional batteries and none of the batteries work don't order with them they're the worst company

I called the company to ask a question about stock inventory of an item. The person on the phone was rude and unhelpful. They did not want to help me understand when the electronic device would be in stock. Then told me to go shop somewhere that had it in stock. Blatant disregard of customer service. Highly suggest giving your money to a different company that actually cares about customer service.

I ordered a SDD it was for a PC I'm trying to build. When I ordered it a day or two later they told me it was on back order and my order was sent to the manufacturing. Which I find wrong because when I looked it was in stock. I waited until payday so I could cancel the order get my money back and order a different one. I contacted them the day I got paid telling them I wish to cancel. Later that day they replied back apologizing that it was already shipped out. I got the item that following Thursday. I never opened it. The following week when I was out in the neighborhood for UPS, I shipped it back. I kept the receipt with the tracking number I read one email telling me it'll be 3-5 days for a refund then I read elsewhere that it's 2-3 days for a refund. When I looked Thursday it showed on UPS that the item was delivered and left at the warehouse dock door. I sent them an email this past Friday (due to Monday being a holiday) asking about a refund and I gave them the tracking number. Never heard back. They're lucky that I'm not taking this to the next step and suing this company because I would. I sent the item back I want my money back! How hard is it for this company to understand?

Adorama is a half billion dollar company for a reason.

I ordered 2 cloth back drops for photography use once, received them, but had no immediate use for them so I put them on a shelf and forgot about them. Flash forward a year or so when I need cloth back drops and was slightly confused that BOTH of the back drops I had were green(!). I thought that was odd, but I didn't remember exactly what I had ordered. After some thought, and checking my order confirmation, I realized I never ordered green cloth back drops at all.

So I made a long shot plea to them to take them back & give me a credit, or exchange them, and they refused. They wouldn't even buy them back as used (one was used once) backdrops. Nothing.

As for sales of used gear, you will get no deals from them. They ride the line of market value like champs. I've purchased many used items from them through ebay and they're never a single dollar below the prevailing market value.

As for sale of used gear to them, you will not receive a fair deal. Unless you're desperate, avoid selling them your used gear because what they do is make you a decent (not great) offer based on your initial description of the gear, then you ship your gear to them, then they "evaluate" that gear and make you a real offer that will be 70% of the initial offer.

A week ago, I purchased two TurboSound IP3000 speakers on Amazon for a Grad Nite I'm DJing with 400 kids.
These clowns provided one tracking number and only shipped one of the two speakers.
What is a DJ with one speaker?! Let alone one without another $450 in his bank account to get a replacement from Guitar Center?
Freaking clown show operations here. Find another retailer!

I am missing battery pack, USB charger, AC connecting are all missing in the box. I asked them to sending the missing items. I was asked to send pictures of what I got. I asked them that I will return the item because if the unprofessional response from one of the associate Ryan. He asked me to return the items unfortunately my son has lost the box for the camera. They are rip off so I am not even sure if the camera works as I cannot test it.

So... I wanted to buy a Canon R5, but it was too expensive. Then I noticed an offer *Zero Percent Financing for first purchase with Adorama Edge Credit Card*. Well it looked like my prayers had been answered, Hallelujah! WRONG! DEAD WRONG! I truthfully do not know how they got away with this, but I have paid off $3,000 in the first year. My remaining amount was $1500 for the camera... and all of a sudden my account got hit with $1,150 of interest over night. OVER NIGHT! WHAT?! Have I never. Somehow, they got their credit card to backdate 30% interest on the original purchase. I am in shock. I am shook. This is why the housing market collapsed in 08. Typically they hit you with interest after one year on the amount you have left, not on the original amount all at once. Absolutely insane. So basically, if you get the credit card, pay it off in a year or you will be POUNDED with interest. Oh and I forgot the craziest part of this experience, no one from Adorama helped me for months to figure out where to make payments on the Edge Credit Card. The whole situation was poor from beginning to end.

This company sucks a$$, the shipping takes months if you get a custom product and nobody can confirm when your stuff is actually coming and when you ask to speak to a upper in the management nobody answer and you sit on hold for 20-30 minutes. I would not recommend this company for anything better off going with b&h
Ordered a product 3 months ago and haven't received anything in regards to my product and really feeling like this company is just a scam… won't ever buy from them again

So I placed an order on April 18th(mon) by the 19th I had requested a cancelation as the product wouldn't arrive in time. I was told this was not possible as my product was "at the loading dock". I reached out two days later when it still hadn't shipped only to be told it hadn't shipped because they "don't work during passover"(started the 15th). Okay. That's their prerogative. However if they don't work during passover and my order was placed on the 18th, then they blatantly lied about it being on the loading dock to prevent me from canceling. I won't be ordering from this company ever again just on principle because if they lie to customers this easy for a buck I'm sure they're customer service knows no bottom.

I emailed Nancy M from Adorama, and she was kind enough to help. Adorama sent out a replacement, and apologized for the inconvenience that was caused.
Although I am disappointed in the initial service, I'm happy that Adorama resolved the issue.

I ordered an item on Adorama. When I ordered the item their website said it was in-stock. A few days after my order was placed I received an email stating the item was on backorder. I did not mind and decided to wait a few weeks. After a few weeks went by I called Adorama and they informed me that the item was discontinued all together and that I would not be receiving the item I purchased. Obviously, this frustrated me as I had been waiting due to the item being in-stock and then being on backorder. They never communicated with me to tell me that the item was discontinued other than when I called. The customer service representative transferred me to a manager and the manager said that they would make the situation right. The manager told me they would call me back the following day but, unfortunately, did not call me back. I followed up with a second phone call and was told (a second time) I would receive a call back, but I never did. Due to poor communication and poor customer service, I would never recommend Adorama.