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Adorama Reviews Summary
The company has garnered a mixed reputation, with some customers appreciating the speed of product delivery and the variety of available electronics. However, a significant number of reviews highlight serious concerns regarding customer service, including unresponsive support, misleading information about product availability, and difficulties with returns and refunds. Many customers reported feeling frustrated with the lack of effective communication and resolution to their issues, leading to a perception of unprofessionalism. Overall, while the company offers appealing products, its customer service approach appears to be a critical area needing improvement to enhance customer satisfaction.
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I bought my Sony A9 at a better price than advertised by others and brought other lens as well. Now I just bought the second Tamaron lens. They inform you when they shipping and followup to ask if things went well. Will continue to use them in the future since I am very happy with their service
I like the excellent customer and shipping process. The emails to inform and follow up of the order show Adorama cares.
One question: I ordered the Canon M50 but no free accessories were shipped together. It was my first time order with Adorama, I might simply chose the wrong option ( no free accessories option) with the Same Price, not knowing that there were 2 choices: with or without the free accessories at the same price.
Delivery was delayed and confused by UPS because unit number was missing. Also still waiting for a corrected billing statement showing the appropriate charges
Great service, price and fast shipping. Clear experience of shopping through the website with lots of useful information.
I am a completely satisfied customer and I have already ordered additional photography equipment from Adorama.
Love this lens, highly recommend for portraits! Adorama shipping with the VIP360 program was super quick, I received the item the very next day!
Very nice service. I was a bit apprehensive to buy used gear always. But Adorama descriptions and rating about on the condition of the gear was spot on. Very satisfied with the whole process.
Arrived on time and well packaged. I indicated that this was a gift, and the tape used to seal the box said "ADORAMA the photography people" so the surprise might be spoiled...
Adorama is a great company with excellent products and service.
All ordered products have been received super fast and packed great.
I highly recommend Adorama to anyone wanting great products and service to match.
Excellent posing chair. It was easy to install, very sturdy and of good quality. Highly recommend to potential buyers.
Delivered right on time and Everything was as I expected.
I even ask to send it to another address because I was working out of town. It was all perfect
I bought a used 7D MKII and it came in decent shape except for the battery charger. One of the pins was bent and I had to bend it back with needle nose pliers. Still the best deal around though!
Overall really happy with what I got and the packaging was a 8 out of 10. Was going to spend almost $3k on a new camera setup. Adorama was a Canon authorized seller that had the best bundle for the same price as well as being able to use PayPal credit to purchase to help me pay off interest free within 6 months. Adorama says ships same day but that didn't happen with me. I patiently waited almost 48 hours of just seeing order haven't been processed. Finally called customer service and after being transferred to theee people and having to tell the same story all 3 times, authorization needed to verify my purchase and call me in my phone. Did that, order processed, shipped that day. Why did I have to call and verify my order? Was I even going to get my order if I didn't call and ask about it?
No complaints the camera is brilliant and came quickly and very well packaged We are delighted with Adriana and highly recommend.
The Adorama part of the transaction was great. The UPS delivery was not great. The package was left, without my signature, in a spot more than 100 yards, and out of sight from my entryway. Fortunately, I picked up the package before it was stolen. The lens was in perfect condition and is just what I ordered.
I bought the new EOS 90 D. I was delivered next day for free and it was perfect. It was packed correctly and it came at the time I was informed and I consider that it was a great service.
Item was available and shipping was very fast! Packaging was great and the lens arrived in pristine condition. Highly recommend Adorama!
Adorama is a great place and team of people. I've been their customer for some time already and have always been treated very well and happy with yo purchases.
Everything went smooth. The ordering, the purchase, the quick delivery all went well. No problems encountered.
I received the wrong item and immediately called customer service. Even after I sent pictures, they continued to insist it was the correct item. They implied that I was lying (I have the e-mails to prove this). After I contacted my credit card company, they finally admitted that they item was incorrect and said I could return it. Too little, too late.
From the business
Adorama is the world’s only full-service destination for photo and electronics. We’re more than a camera store – we offer the best selection and prices on consumer electronics such as home theaters, mobile computing, home office equipment and more.
Adorama is listed as one of the top five electronics retailers by Consumer Reports, “Best of the Web” by Forbes.com, Internet Retailers Top 100, and is the official Electronics Retailer of the NY Giants.
Adorama is more than a camera store - we pride ourselves on being the world’s only full-service destination for all of your photo and electronics needs. Whether you want to print a wedding album, sell an old piece of equipment or rent a camera for a weekend getaway, Adorama can help. We even have entire departments set up just to train, inspire and teach.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Richard,
Thank you for your recent purchase although I was concerned about the delayed delivery of your order. If you have a moment, can you please send me your order number so I can look into this as well as the billing statement you're waiting on? My email is [email protected]
Looking forward to hearing from you,
Nancy Miller
Adorama CS Ambassador