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Adorama Reviews Summary
The company has garnered a mixed reputation, with some customers appreciating the speed of product delivery and the variety of available electronics. However, a significant number of reviews highlight serious concerns regarding customer service, including unresponsive support, misleading information about product availability, and difficulties with returns and refunds. Many customers reported feeling frustrated with the lack of effective communication and resolution to their issues, leading to a perception of unprofessionalism. Overall, while the company offers appealing products, its customer service approach appears to be a critical area needing improvement to enhance customer satisfaction.
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Got a great deal on a top of the line 2018 model. What's more to say! Paid a few dollars extra for the next tier up in delivery and it showed up faster.
Satisfied with delivery. The technological characteristics of the camera confirmed my expectations. Already applied in practice, the photos turned out to be just wonderful.
Great price, great bundle and everything came in excellent condition... shipping was fast, we just need to use the camera and see how it work, thank you adorama
Absolutely love the new Mavic Mini Fly More. Super attractive bundle with memory card and backpack. Great pricing! Very fast shipping and well packed!
Great backdrop. Very portable and fast to setup. I love using it on location. It folds up very quickly
I accidentally ordered a canon mount instead of a Sony Mount. I would've loved to exchange the two, but for some reason Adorama lists the rokinon 85 1.4 af for Sony about $100 more than any other site, so I just returned for a refund and ordered elsewhere. They made me pay return shipping despite advertising "the best return policy".
So happy on how adorama handle my transaction on black friday sale the service was top notch. I was incredibly delighted on how much savings I had this time of the year. Been meaning to upgrade my lighting gear and Adorama has the very item that I wanted and drooling to use for months. I essentially bought a lot of stuff in incredible discount.
I received my order with missing important part - the FTZ mount adapter. This will still allow me to use my old Nikon lenses on the Z6. So, I cannot use the new Z6 camera without buying a new lens with Z mount. I called customer service and they are very slow resolving my problem, at this point I am not sure when I am going to receive my missing part. It is been already 6th day since I contacted. Clearly, they don't care for their costumers the way they should. I lost money and respect from not shooting an event that I promise I will do and also, I had to use my iPhone to take picture at my granddaughter dance recital. You can imagine taking photo in the darker room from distance instead using right photo gear. Disappointed at Adorama.com. Sorry, I am giving only one star because I cannot give zero. I am one of the many unhappy costumers that I know from lots of negative reviews for this website.
I had issues with the purchasing aspect of from Adorama and they were very willing to help solve any and all issues within a timely manner. 10/10 would recommend
Arrived ok, and Adorama is fine, but the new 2530$ - 16 MacBook Pro right out of the box has a small dent :(
The flashpoint xplor 600 is an excellent strobe. Wicked fast recycle time, modeling light and powerful! I almost accidently bought the non-ttl version as the description is confusing *see attached. If you're purchasing the xplor 600, also get a C stand if you don't already have one; don't put an expensive strobe on a cheap/flimsy stand, especially on a boom arm. Watch videos/tutorials on setting up the light; I had a problem with the unit always switching to multi-mode after one shot, but think I have it sorted out now. I would upload sample photos, but a 5mb file size limit is much too small
Electronics are changing so fast that it seems we're always behind in technology. But Adorama makes cutting edge products accessible. Their customer service is friendly and if they can't help you they find someone who can. We are waiting until Christmas to open!
Good price on my MSI CT Titan laptop. Good service. Always nice to not pay sale tax. Great delivery time.
Help all this Bluetooth fender Monterey speaker is amazing and powerful for a small unit. Your music will never be the same! Enjoy...
Horrible because I cannot use my credit line to order any product. Their automated system claims that I am potentially a theif and I am not.
Disgrstd
Hi Alicia,
I was so very sorry to see this. If you have a minute to email me your order number, I will be reviewing this as a top priority.
Please email me at [email protected].
Looking forward,
Nancy Miller
Adorama Camera
All my photography needs go to Adorama for fulfillment! They excel in product selection, price, service, returns, fast shipments, everything necessary for a successful online business.
When I need camera gear, I turn to Adorama a majority of the time because they have what I need in stock and have some of the best deals as well. Oftentimes they will offer free expedited shipping on items that I order, and their delivery estimate is always accurate.
Great ink for our photo booth, wish the paper was a bit thicker. Consistent cartridges that work easily & well in the printer.
I found a Fender 57 Custom Champ (reissue, of course) for $250 cheaper than I could find it anywhere else! The listing said it was used but in excellent condition, but I couldn't even tell it had been used. It even came in the original packaging.
LOVE my new little Fender amplifier!
It's a beast!
Adorama made shopping for a camera as painless as it could be. Their site has lots filters so you can find a camera with the exact features you're looking for, they offer bundles that include all the accessories you'll need for your new camera and are a fantastic value, and I couldn't believe how quickly my order arrived. I wish all my online shopping experiences were as positive and frustration-free as this was!
From the business
Adorama is the world’s only full-service destination for photo and electronics. We’re more than a camera store – we offer the best selection and prices on consumer electronics such as home theaters, mobile computing, home office equipment and more.
Adorama is listed as one of the top five electronics retailers by Consumer Reports, “Best of the Web” by Forbes.com, Internet Retailers Top 100, and is the official Electronics Retailer of the NY Giants.
Adorama is more than a camera store - we pride ourselves on being the world’s only full-service destination for all of your photo and electronics needs. Whether you want to print a wedding album, sell an old piece of equipment or rent a camera for a weekend getaway, Adorama can help. We even have entire departments set up just to train, inspire and teach.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Roumen,
I was concerned after reading your feedback about your with Adorama.
If you have a moment, can you please email me your order details so I can look into what happened. My email is [email protected]
Looking forward to hearing from you,
Nancy Miller
Adorama CS Ambassador