Be advised, when you use a gift card for your order and return some items, they will provide refund of the gift card before issuing the refund on the credit card, and it's impossible to change this, when you call they just speak to you like your dumb for wanting refund on your credit card instead of gift card. You're better returning the whole order and re-order the items you want to keep with your gift card.

I AM SOOOOOOOOOOOO MAD BECAUSE MY SON REALLY WANTED THESE AE1'S BLUE SNEAKERS FOR HIS BIRTHDAY.I LITERALLY WAITED WITH MY FINGER ON THE BUTTON ON THE DAY OF LAUNCH TO MAkE HIS BIRTHDAY WISH BE SPECIAL.WE GOT THE SHOE AND MY SON WAS ABLE TO WEAR IT TO HIS BASKETBALL GAME HE WAS SO HYPED! YEAH SO HYPED TO FIND OUT THE SHOE LACE KEPT UNRAVELLING AS HE PLAYED.ANOTHER PLAYER HAD THE SAME SHOE ON BUT A DIFFERENT COLOR AND HIS SHOE LACE CAME LOOSE AS WELL. SO ANTHONY YOU MEAN TO TELL ME I NOT ONLY WASTED MY TIME WAITING ON LAUNCH, BUT THE ONLY THING MY SON WANTED WAS YOUR SHOE AND HE STILL CAN'T WEAR IT BECAUSE YOU ALL CHOSE TO SCREW US OVER WITH DOLLAR TREE SHOE LACES! MY SON WAS SO DISAPOINTED HIS GAME WAS OFF WE LOST BY 4 POINTS AND HE PULLED THE SHOES OFF AND JUST THREW THEM IN THE CORNER. MY SON AVERAGES 25 POINTS MINIMUM A GAME HE BARELY REACHED THAT BECAUSE THE SHOES WERE LOSE ON HIS FEET AND HE KEPT TRIPPING OVER HIS LACE. NOT COOL ANTHONY EDWARDS AND ADDIDAS! NOT COOL!

I would give this company a -10. Soccer shoes were purchased and were too small. A gift card was issued. Then an imposter contacted Adidas with via chat with a stolen email and the company gave them our credit of $240.00. We have contacted Adidias over 15x with no result. They keep reissuing an empty gift card with a zero balance and there is no possible way of speaking to anyone. This was a gift and I am beyond disgusted with absolutely no customer service. They don't care, keep sending their sorry nonsense. They are the most unprofessional company I have ever dealt with.

I have a return order and I'm waiting for them for more than 3 weeks what a shame. I keep calling and sending emails but nothing happens

Never buy tennis shoes from ADIDAS. I bought expensive tennis shoes from adidas and they started tearing up in a month and then when I complained to customer service. The response that I got is sorry we cannot do anything as this is due to wear and tear. I spentg so much time on call and sending emails but still answer is same. This is not the customer service I was expecting from such a renowned shoe company. From my experience I am never going to buy shoes from ADIDAS.

Very nice and comfotable for me but highly rate shoes and footwears.I wear after looking so handsome.

I purchased very expensive pair of Adidas 4DDD model, payed over 200€ for them, wore them for not even 15 times and then on the tip of the sneaker mash broke and a hole was made... I wear my shoes very carefully, and they are all in mint condition after years of use. I am disgusted by this specific sneaker quality, especially after I payed so much for them.

They owe me $126 refund and they have terrible customer service. They take no responsibility and the spin it into the customer even though their system has the glitch. I will never shop here again.

So 2 stars only because they have a good website and people at customer support are willing to explain...
To explain why when I ordered a shoe and it stated delivery in 3 days, but it took 13 days to get from Germany to Greece.
It didn't fit.
They asked me to send it back, 2 more weeks, my money back 1, more week, new order... not gonna happen.
2004 I was buying from ebay from USA and had my order delivered faster than this joke.

I was given a gift of shoes on 01/31/22. The shoes sat in a box for 18 months as I had a pair of Superstars that I wore everyday basically. Finally took them out of the box and then sat in closet for a couple months before wearing for the first time. Ive worn the shoes 6 times and now there is a crack from side to side on the sole. Exchange policy is absolute garbage. Customer service said if I had worn everyday for 6 months from purchase and this happened then they could exchange but a pair of shoes in brand new condition worn 6 times in 2 years, theres nothing they could do. I told the customer service rep I have been a big supporter of Adidas in the past from clothes to shoes to bags, even as far as a zip up pouch for my motorcyle to hold licence etc however this new information after trying to exchange a pair of brand new shoesmay force my hand into jumping overboard into Nike.

After reading reviews clearly I am not the only person who has had this issue and yet still, Adidas will do nothing about it.

Good job Adidas. Way to push out another customer!

This company has gone downhill, perhaps the crisis has squeezed everyone so hard, or they have simply become insolent. The quality of their products just sucks

I tried to exchange a Large for medium short. I mailed it back to them and Adidas sends back the same Large short. I call customer service and was told they only allow 1 exchange. It was THEIR fault the exchange was not corrected. The customer service Leshawn
Customer Service
Adidas America had me take a photo of the item and box to verify for their records the item was incorrectly sent back to me. Why do I need to waste my time to verify their mistake and still not get an exchange?

I ordered a product on Dec 27th and it came just fine on Jan 4th. With the points I accumulated with the order, I placed another order on Dec 28th. Not only did they lose this order, two different customer service reps gave me two different stories. After asking for a manager, I was told I had to call the helpline. I did and started to tell the new person, who barely spoke english, about what had happened and he just said the order hadn't hit my credit card. I said, "yes, but the points were taken from my account for the order and were not put back on. I would like the points back." He asked for my order number AGAIN and I said, "ok, I just told it to you but here it is.ACA...*click*". POS customer service hung up on me! Don't ever shop with these disrespectful idiots.

I can't believe it is so hard for a big enterprise like Adidas to refund a mistake they made. I liked your shoes and now I have to look for a different place just cause they won't refund their mistake. I bought at official website. I could look for my proof of purchase but tbh I don't even want to write this down I'm just too upset, and need new specific shoes for my kid asap.

I WILL NEVER EVER ORDER FROM ADIDAS AGAIN TERRIBLE BRAND EVER SINCE THEY TRIED TO ONE UP KANYE THEY TOOK A FALL WHAT DO YOU MEAN 5 DAYS OF ITEM INSPECTION THEN 14 DAYS TO RECEIVE REFUND WHAT ARE YOU DUMB? WHEN I CALLED IT SOUNDED LIKE A SWEAT SHOP OF HUNDREDS OF PEOPLE DEALING WITH THE COMPLAINTS OF CUSTOMERS SIMULTANEOUSLY! WHEN I SAID I WILL NOT BUY ANOTHER ADIDAS PRODUCT THEY SAID, "OK." STAY VERY FAR AWAY

Adidas used to have one of the best programs around. You'd earn points and could use them on anything at any Adidas store or outlet store - no questions asked. It really incentivized me to buy more with Adidas over time. Then the program changed. I have a ton of vouchers that I cannot use because literally every freakin' item is excluded. Sale items - excluded / Superstar - excluded / Samba excluded - Disney - excluded. Literally every item is excluded. Promo codes and coupons don't work - again cos everything is excluded. It's better to NOT have a program at all than to pretend like you have one and excluded literally everything. Did I mention that their products are way overprice?! A paid of Sambas are $100 - are you kidding me?

Shoes are awesome! I'll wear them for a long time and I'll use the brand till i die. The quality outstanding.

The customer service is horrendous. I purchased several orders during one week. The items didn't work, and I needed to return the 4 orders. I put the orders in one box. I included the order information in the box. I only received credit for one of the 4 orders. No where on the site does it state each order has to be in its own package. I called to get credit and they said that they needed the fedex receipt from the package that they received! The customer service said there are no supervisors available. I said I would hold for a supervisor. Nope. The customer service rep said "i won't waste a supervisors time on this." Customers cannot speak with a supervisor or manager. Adidas has $300 of merchandise and my money that they won't refund. Heck, at this point I would take the items back. I was a level 3 adidas member- but I will never shop
Adidas.com again.

On thanksgiving sale I add 70% off on a shoes I diddnt have enough money to complete the purchase at the moment but has it in my cart.I got mesage from adidas in my email that I got my bag ready and have 10 days to complete the transaction.Tuo days after I go to my caet is gone They automaticly removed SO there is not true they will give you the promised deal and push me to nuy the same item on regular price So this is complete lie from adidas.com I call customer service and after 1 hour waiting exsplained to me that I have to had screenshot on the card but as ling as they removed you wont be able to give this to them.Who will make a screenshot on item? Anyway they give me some customer service to applie for my order but no one respond from there.So got bad exspirience on "BIG SALE" from adidas Dont thrust their lies...