Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Adidas
adidas.com
active, casual, streetwear, swimwear men, womenAge 19-25, 26-45
Write a Review

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

About the business


adidas.com
+1 800-982-9337
Germany
Adidas is part of Adidas AG
Clothing item from AdidasFashion apparel by AdidasMerchandise from Adidas clothing lineAdidas fashion product

Business Highlights

General

Parent Company: Adidas AG
Target Gender: men, women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $4.99
Free Shipping: sometimes
Free Shipping Detail: for adiclub loyalty program members

Returns

Return Policy: free
Return Instructions: full refund if the products are in original condition.
Restocking Fees: no

Sustainability

Sustainability Score: Not Good Enough
Recycling Program: Partnered with FastFeetGrinded to recyle shoes

Product

Style: active, casual, streetwear, swimwear
Body Fit: tall, regular, petite & short, maternity, plus size
Available Sizes: Men's (2XS, XS, S, M, L, XL, XXL, 3XL, 4XL), Women's (2XS, XS, S, M, L, XL, XXL, 3XL)

Customer Service

Support Channels: chat, phone
Support Phone: +1 800-982-9337

Payment Options

Payment Methods: card payments, financing
Buy Now Pay Later: Klarna, Afterpay, Affirm

Membership Programs

Rewards Program: Active Junky, Rakuten, Mr. Rebates, TopCashback

How would you rate Adidas?
grey stargrey stargrey stargrey stargrey star

Adidas Reviews Summary

Adidas has a rating of 1.7 stars from 381 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Adidas most frequently mention customer service, gift card and business days. Adidas ranks 295th among Sportswear sites.

service
153
value
138
shipping
140
returns
127
quality
126

We monitor reviews for authenticity

Canada
1 review
4 helpful votes
Follow Ankita S.
Unfollow Ankita S.
Share Review
Report Review

I had been a loyal adidas customer from years. I ordered 2 pairs of adidas shoes and had to return them cause they didn't fit good. Adidas confirmed the reception of the shoes and informed me that they would refund however, almost a year now and multiple emails later, I still haven't received a legitimate response from their team, let alone the refund. This is extremely shameful from a reputable(not anymore) brand like adidas.

Date of experience: May 19, 2022
Singapore
1 review
0 helpful votes
Follow John M.
Unfollow John M.
Share Review
Report Review

Good products
May 19, 2022

Amazing experience whenever I purchase from Adidas. Staff are always kind and friendly, greeting me when I enter the store and quick to ask me what I'm looking for. Products are also of good quality. I would definitely recommend buying from Adidas

Date of experience: May 19, 2022
Ukraine
3 reviews
1 helpful vote
Follow Margaret C.
Unfollow Margaret C.
Share Review
Report Review

Adidas clothing
May 14, 2022

Made an order in the store, delivered very quickly, there is feedback from a consultant who will successfully help you choose a model

Date of experience: May 13, 2022
Latvia
2 reviews
4 helpful votes
Follow Joe D.
Unfollow Joe D.
Share Review
Report Review

I placed an order it never came the delivery company DHL delivered to the wrong address they left a picture and it shows that the address was wrong but adidas said I have to wait for them to see what DHL says. I still don't have my order and they said I can order and they're not able to give a refund until they wait for DHL complete theirs

Date of experience: May 10, 2022
Texas
1 review
2 helpful votes
Follow Kim P.
Unfollow Kim P.
Share Review
Report Review

Returns
May 8, 2022

My husband bought me a whole bunch of stuff from Addidas for Christmas. Unfortunately we work 7 days a week and I haven't had time to exchange a pair of sneakers and slides that did not fit. So for mother's day we decided to go to Addidas and exchange the items and buy more stuff. They told me because they are over 30 days they can't take them back! Not everyone has time. Im so upset, I asked the girl what am I suppose to do and she said give them as gifts! Not happy! Will not be back

Date of experience: May 8, 2022
Michigan
1 review
0 helpful votes
Follow Teiwan C.
Unfollow Teiwan C.
Share Review
Report Review

I ordered a adidas winter jacket online and I received a regular jacket not adidas but with adidas tags

+1
Date of experience: May 1, 2022
Australia
18 reviews
13 helpful votes
Follow red s.
Unfollow red s.
Share Review
Report Review

Rotten Quality!
April 26, 2022

Over the years I have noticed this ONCE great sport brand deteriorate into throw away rubbish! I have t-shirts from 2021 that are in great condition and the neckline hasn't ruffled! I bought one 6 months ago and it has holes in it and the neckline is ruffled to the max! Even their shorts are made from thin tissue paper with that annoying mesh undies inside! I'll never buy this cheap rotten brand again! U make me sick ya greedy swines!

Date of experience: April 26, 2022
Ohio
1 review
0 helpful votes
Follow tabitha p.
Unfollow tabitha p.
Share Review
Report Review

Size does matter
April 22, 2022

My husband's adidas slides are getting old. They are a 13, I ordered some more same size. Well, you tell me... the one on the left is the new one and the one on the right is the old one... don't waste your time. Adidas went the way of everything else... in the toilet!

Date of experience: April 22, 2022
Canada
1 review
0 helpful votes
Follow Shawn D.
Unfollow Shawn D.
Share Review
Report Review

Don't buy from Adidas online!
April 21, 2022

Finally won ability to buy a pair of Yeezys on the Adidas Confirmed app after numerous attempts. Adidas sent then to me via TForce Logistics who apparently lost or stole them. Adidas solution? Just gave me a refund and not a replacement. Unbelievably bad service. STOP USING T-FORCE TO SHIP YOUR PRODUCT!

Date of experience: April 21, 2022
South Carolina
1 review
0 helpful votes
Follow Gay W.
Unfollow Gay W.
Share Review
Report Review

Adidas advertising
April 16, 2022

My review is concerning the Adidas ads praising trans women athletes that beat biological women who are athletes. As being a part of the LGBT myself, I believe that these are horrible advertisements! According to science, biological men are naturally stronger athletically than biological women are. For one, men remain, on average, larger and stronger than women, possessing 26lbs (10kg) of skeletal muscle, 40% more upper-body strength and 33% more lower body strength. They also have larger lung capacity. Advertising Trans women competing against biological women in sports is very unfair to those of us born as women and a slap in the face to
Adidas customers who feel the same way. How humiliating!

Date of experience: April 15, 2022
New York
1 review
1 helpful vote
Follow C D.
Unfollow C D.
Share Review
Report Review

Buyer beware
April 11, 2022

Buyer beware. Read all the reviews and ordered my size. EQT Primegreen Spikeless golf shoes. Not true! They run small and narrow. Tried to exchange them for a larger size but I'm denied this option. Learned that you can't after 30 days. Bought in February and meant to exchange but forgot to. Now it's golf season and past 30 days and it's my tough luck. Customer service says sorry! $80 down the drain. Not asking for my money back... just an exchange. Last time I purchase from Adidas or one of their products!

Date of experience: April 11, 2022
Pennsylvania
1 review
0 helpful votes
Follow John M.
Unfollow John M.
Share Review
Report Review

Stolen package
April 11, 2022

I order from adidas and never received my Yeezys, I put in a claim with FedEx First then Adidas FedEx told me they see my package wasn't delivered but why i was on the phone with fedex they marked it delivered which it's hasn't been so I check my cameras and no one delivered my package so i called back and they keep telling me to call back now they denied my claim stating it's been marked delivered with no signature required so now Adidas's stating it nothing they can do. So i called my bank.
Tip for consumers: adidas's did not give me a refund and when i call i can't get in touch with no one they connect me but it hangs up
They can mark it delivered and take you package, long as it stated delivered fedex won't approve your claim!

Date of experience: April 11, 2022
Texas
1 review
0 helpful votes
Follow Robin L.
Unfollow Robin L.
Share Review
Report Review

Company is an absolute nightmare to deal with. I returned a pair of shoes for an exchange and the women said it could take up to 21 days to "inspect" my brand new shoes and then 2 weeks to ship a new pair. This is after waiting 2 weeks for the first pair. I will never deal with this online store again. They should be ashamed of thier customer service.

Date of experience: April 11, 2022
Texas
2 reviews
2 helpful votes
Follow Eric G.
Unfollow Eric G.
Share Review
Report Review

I use to be a Nike fan but as time goes on I'm loving Adidas more and more. Any of their shoes with the Cloudfoam soles, I know I will love without even trying on. Adidas shoes fit consistently.

Date of experience: April 10, 2022
Canada
1 review
0 helpful votes
Follow Shiv A.
Unfollow Shiv A.
Share Review
Report Review

Their return policy is awful. I purchased a pair of running shoes and they refused to exchange the size for me. Trouble customer service. Will not order/buy from Adidas ever.

Date of experience: April 6, 2022
District of Columbia
3 reviews
10 helpful votes
Follow Chris B.
Unfollow Chris B.
Share Review
Report Review

Recently bought a pair of Adidas forum low's, and they are one of the most comfortable and fitting pair of adidas sneakers I have ever bought. And I have bought plenty in my lifetime. Adidas has always been my favorite sneaker brand and after this recent purchase, it seems like they are only getting better and better.

Date of experience: March 30, 2022
Missouri
1 review
1 helpful vote
Follow Ryan B.
Unfollow Ryan B.
Share Review
Report Review

Adidas 1st, Customers Last
March 16, 2022

I ordered a couple pairs of shorts through Adidas.com and a few days later received them as expected. I realized immediately after opening the packaging that one of the pairs still had a security device on it. When I called customer service to see about getting this resolved they told me I could either return the product or go to the nearest store (2 hours round trip to an outlet store). When I asked why they couldn't ship me a new pair with a return label and then let me return the pair they said they couldn't do that. When I asked to speak to a manager I was put on hold for several minutes only to be told that they had high volumes and they'd have someone call me back in 24-48 hours. No one ever did. I tried reaching out again with no luck. I ended up having to cut the device off after unsuccessfully trying other methods. Finally, a week after first reaching out to adidas they finally called me back. The manager said it wasn't their policy to do something like that and there wasn't anything they could do. So then I asked them if it was okay for Adidas to make a mistake and let the customers suffer they downplayed it. Totally on the wrong end of the spectrum as far as customer services goes than what I would expect out of Adidas.

Date of experience: March 16, 2022
Australia
2 reviews
0 helpful votes
Follow Jye S.
Unfollow Jye S.
Share Review
Report Review

This is a review of Adidas quality as a company. Purchased this shirt from Rebel Sport and on its 1st-2nd wash, the label had come off. I washed as per the instructions with cold-warm water, dried in the shade and not ironed. Quality should be much better for a $60 shirt manufactured in Asia when similar shirts can be bought for $5-10.

Date of experience: February 27, 2022
RU
2 reviews
0 helpful votes
Follow Vasily K.
Unfollow Vasily K.
Share Review
Report Review

I was really excited
February 23, 2022

I like it very much. At the beginning I tried it with some doubts, because I don't like sports brands, my sister persuaded me to do that. If you has seen my face you would have laughed.

Date of experience: February 22, 2022
New York
1 review
0 helpful votes
Follow Racheal T.
Unfollow Racheal T.
Share Review
Report Review

I purchuse mountain boots in November 2021 for a Christmas girft, it had the apartment number but the delivery person decided to leave it in the lobby, unfortunately some one took the boots. I called Addias customer service sucked I had to call my back to dispute it and from Dec 16 to know they haven't even responded to the back. I'm so aggravated. 217.00 I will never buy from them again they don't care about their customers

Date of experience: February 22, 2022