Acorn TVReviews 259

The streaming service over all is ok if you don't mind a very limited number of episodes per program. The biggest issue I had was with their customer service. I was billed twice last month for my subscription. After over 40 emails back and forth with Robert A., their customer service professional, and having him tell me I was only billed once even though I submitted images of my bank account which clearly showed 2 charges back to back, then him telling me to check my account for a refund. 10 days later I still have not gotten a refund. Robert A. Then told me to go through my financial institution to get the refund. That would have cost me $50.00. Supposedly my issue was "escalated" to a higher authority twice, each time that authority told me I had only been billed once. This back and forth continued for, as I stated above, 40 plus emails over 10 days. The last email they sent was asking for the last 4 digits of my debit card. That was on May 13. I have heard nothing from them since. I have not received a refund for the double billing. I have canceled my subscription with them and told them I would be placing negative reviews wherever I can.

I've been a loyal fan of Acorn since they launched. I was happy to pay $4.99/mo as this is my TV of choice. They have a great selection of BBC and world shows.

What infuriated me was that I had been paying $4.99 a month when I received an email from Roku stating PayPal had denied my payment and they my service might be interrupted with Acorn TV. I called PayPal and they report Acorn never trying to make a draft for the current month.

I logged on and discovered they had raised their prices $1.00/month to $5.99/month, same as Britbox. What a crappy way to reward loyal customers -- don't inform them there is a pay hike coming but just cancel their service and make them renew at the higher price.

I'm switching to Britbox for sheer principles of nothing more. To bad because I like Acorn better and used to sing their praises to anyone who asked. No more.

I hope Acorn drops from the tree due to poor customer service and deceptive practices with pricing.

My wife and I watch Acorn presentations via our Roku device. I seem to recall paying something like $50 for an annual subscription which is excellent value when we factor in the number of shows we have watched and enjoyed. In fact, a few of our very favorite shows are only available on Acorn. We did have a concurrent subscription to Britbox but didn't find any added value so we decided to drop Britbox. I see folks have complained about the application but as we use Roku we can't comment. Certainly we have never experienced freezing, downtime, etc. We would rate content as an 8 on a 10 point scale. Just don't have any notable complaints. Just want more as we are consuming content faster than it is available!

I have been lied to so many times today that I have lost track. This used to be my favorite. Something happened in July. The app ceased to work with Apple. The company lied and said they just learned about it. I was told this TODAY, in NOVEMBER. The app store reviews back me up. They don't answer their emails. NONE OF THE ONLINE NUMBERS WORK. Everything connects to Totes, who are the US company. AGAIN, NONE OF THE PHONE NUMBERS WORK. I finally got a Totes employee who told me to call *******466. You will not find this number connected to this company. Sometimes employees will lie and say it is a wrong number. Sometimes it will just not connect. Keep calling. Eventually it will work. They will say this is a recent problem that they just learned about TODAY. LIE. They will tell you you must cancel thru Apple. LIE. Something has gone very wrong at this company. RUN AWAY.

I don't understand why this company cannot solve the problems in its app which have garnered Acorn TV uniformly terrible reviews in the online reviewer community. I am constantly calling Customer Service (human being -- 888/370-2597). In contrast, I have NEVER had to call Netflix Customer Service.

It appears that no one at Acorn TV is monitoring online comments. Perhaps they simply don't care that their company is becoming a laughingstock.

I had Acorn in the US and now that I'm in Latin America I subscribed again. The content is good - the App works well and the picture quality is fine. What isn't good is finding out that the amount of content licensed for outside of the US seems to be VERY - and I can't stress that enough - limited. Every new program isn't available. On going back to Acorn their response is that some programs aren't licensed for the country I'm in. I don't doubt it, but Acorn seem to keep that information to themselves (probably to the point of misrepresentation) both in their sign up materials and in all of the messages they send advising of new content.
Rolling this out internationally to more expats seems to have been badly thought out. If they don't hold the copyright for countries then why make the service available?

Acorn TV was my go-to for watching British TV. Watch for years using a Amazon Firestick. Now it just crashes out of the app. Speed test shows more than adequate bandwidth. Firestick attached via Cat5e to switch. The ability to use Apple devices to Chromecast is gone as the Chromecast icon in the app is no longer present. Trouble tickets appeared to be automated with no one doing anything. Something bad is going on with Acorn TV.

What is going on with Acorn TV. I used to be able to watch without any streaming issues on my Samsung 4K Smart TV, lately the videos freeze up and re-set and then I have to go back to the main menu and scroll through the menus to resume watching. I want my money back, but I've paid through August 2019. I cannot get any response from Customer Service--do they have anyone at the Service Desk? I am so disappointed the quality and do not recommend Acorn TV anymore.

The programming is great - if I could watch an entire episode without it freezing in the frame and restarting. Continual issue. And you have to find the program each tome and find where you left off. Ridiculous waste of time. And good luck getting any customer service whatsoever. Canceling my subscription, which is a shame because I like the shows... well, I did until it got to where I can only watch about ten minutes max at a time before it resets itself- and then back to finding the episode I was watching. Don't bother. Horrible service