Ace HardwareReviews 156

Stupid staff, High prices compared to True Value hardware, Zimmerman's and other local hardware stores.

I went to the gulf shores which would not aloud essential emergencies items to be returned. New unused

I purchased a chainsaw in the Trenton Florida store December 21,2023. Friday evening just filled the Saw
With gas and bar oil and started cutting for five minutes. The chain came off, bent the bar and five links in the chain. I called the store told them what happened. They said I could bring it in Saturday morning. The chainsaw mechanic wasn't there, but they had someone that could look at it. When I took it in Saturday morning, He took it into the back, took it apart, and then called me back said it look like a defective bar that it had bent links in the chain he checked the gas and oil said it was full. When the chainsaw mechanic looked at it he lied and said there was no bar oil in the the saw. And that I needed to talk to the manager. When I talk to the manager, he said there was no bar oil in the saw. They could honor the warranty. He seem to think it was a joke. He said they filed down to chain links and straighten the bar that it was fine. I will never go back to that store again. I would think twice about buying a chainsaw there.
Bill.

I like Ace hardware. They are expensive, but you get your money's worth most of the time and I like to support local businesses.
I have starlink, and when I go to the ace app, it thinks I'm in Los Angeles and it is impossible to change its mind that I'm actually in the desert in the middle of Arizona.
I would love to shop in wickenburg arizona, but you forced me to log into even shop at your $#*!ing store, what is wrong with you people;?

My wife ordered me a pole saw from Ace hardware online. The email showed the order would be arriving at a local (12 miles away) on 12/23/2023. I received a email on 12/24/2023 letting me know that the order was delivered and ready for pickup. I drove to the store and after being there for over 20 minutes was informed they did not have the item and told me to try other locations. Really. No thanks. Now ordered from Amazon where we should have to begin with. I wanted to support local business but they don't deserve it...

Don't buy from this business!
They refuse to let me return a defective product, with a receipt, within 2 weeks of purchase, and at the same store!
I am out nearly $200 for the defective thing and drove 6 hours to get to the original store. What a waste of time, gas and waste of space Ace is!

Very unhappy with Ace hardware, we bought a 28 inch snowblower and the chute doesn't work and Ace would not pick it up for us, we have no way to deliver it to them. Very bad customer service. We haven't had it 30 days yet so it's still under warranty. Very unhappy

Mauldin Ace Hardware 11/16/2023

Gary met me with a kind smile and absolute professionalism.
I explained what I needed. He made suggestions and even fixed the item that needed repairs.

Gary made sure that I was completely satisfied with all my inquiries.
Ace Hardware has EXCELLENT Employees.
Old Time Customer Service.

Russell

Had a $4 battery die in a month. Local store would not replace or refund. Corporate said deal with store. Finally found manufacturer who made everything right. If local store won't help, don't expect corporate to help. Buy only if you trust franchisee to do the right thing.

I went into ace about a month ago and asked them to make me a duplicate key for my Nissan. They wanted 150 dollars for the key fob and key. They didn't even have one they would have to order it. I said no. Went home and ordered a key fob with key for 15 dollars. I brought the original key and the key I bought off the internet and they will not cut the key unless I bought it from them. I see now why they make so much money. I will never set a foot in another ace hardware store again. I will also make everyone I come in contact with knows what a rip off Ace Hardware is.

I always buy my cleaning things here, but I won't be back, I had coupon on my rewards for 5.00 and wanted to use it and the girl said no cause it was in cart, I put it there when at register they said she has spoken to manager on this problem before and they never fixed problem so I lost my 5.00 reward my opinion if you can't fix problem and we loose our reward that is so wrong not happy at all
Doreen kidd moon lake ace in new port richey

I find it hard to believe that my local Ace Hardware at 4870 Gilbert Rd, Chandler, AZ has boxes of Remington ammunition stacked up next to the check out register on the counter. The one check out person was tasking over at the candy area, and if I was so moved, could have easily grabbed a box. With school shootings etc, I find it hard to believe that ammunition is treated as an impulse item and not secure. Really bad judgement from my point of view. Could you ideally have it locked up or at least under the counter to help avoid it getting into the wrong hands? You might think I am some ultra liberal. Wrong. Just tired of people getting shot and schools attacked by people who are mentally unstable. Wake up Ace Hardware!

I love Ace easy to find what I need! Always helpfully team members. Great prices, only wish you had Military discounts.

I prefer to support our local ACE hardware store as much as possible, but the pricing structure on some items is totally out of line. Recently, I was going to purchase some 22 ga bell wire to rewire the safety sensors on our garage door opener. The per foot price was ridiculous. Was basically the same price as 14/2 NM cable. Just this week I needed two brass end caps for a plumbing job. Went to ACE and the caps were almost $7 each. Told the helper that was nuts pricing. He said prices had increased a lot. Needless to say, I know that, but again a ridiculous price. I went to a big box store and purchased the caps for $1.40 each. Local ACE always has plenty of help, but I have also found some workers are not that competent either. I am probably stuck to shop there for some of the specialty hardware items,but only as a last resort. Too bad, because there used to be another non franchise hardware store in the neighborhood and the help and inventory was 2nd to none. Unfortunately, the store was in an area targetted for redevelopment and it never reopened.

Brian, the manager of ACE Hardware in Maricopa, AZ was so customer service oriented. He not only ordered a light bulb for me that they were out of, but let me return my broken one with no charge or hassles that I had purchased there months ago. He remembered me days later when I went to pick up the ordered bulb and had it ready for me with a smile. Thank you, Brian, for making my day. What I expected to be a hassle was a true pleasure.

I will never shop at an Ace Hardware again. Although their products are mostly good, and the store was convenient to where I live, their prices and return policy are not.

I bought a doorbell that quit working shortly after install. I had the receipt and it was within 30 days of purchase, but I did not have the original packaging. They refused to give me a refund although their return policy was not on the receipt nor posted in the store.

They have too many competitors who would have given me a refund so I will drive the few extra miles and get treated like a valued customer. And pay less!

Very nice people greet you when you enter the store not bad on some things.
Over all its my number one Ace hardware store.

I bought 3 bags of field marker and had them shipped to my home. 1 arrived and the other 2 were damaged at FEDEX. ACE told me it was my problem. ACE finally agreed to ship the other 2 and I got 1 of them. ACE told me FEDEX said there was a labelling problem and the other bag was returned to ACE. My last bag was shipped and never came. I then got an email from ACE saying that per their customer service policy, as soon as ACE ships it, any lost or undelivered items are entirely MY problem. I finally just got a refund on the last bag and gave up. I will NEVER patronize a business that won't promise to deliver an item that is bought online after charging the customer for the item and shipping. If I buy an item online and am charged for shipping too, that is a contract to deliver it to me. If it does not arrive, how is it my problem? I will go to Amazon. The '1 Star' rating is still 1 Star too many.

Yesenia is always a very professional member of this store. Malia always has a smile. I love coming to the store. Always welcome Proffessional.