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AbeBooks

2.0

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AbeBooks Reviews Summary

AbeBooks has a rating of 2 stars from 715 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with AbeBooks most frequently mention customer service, tracking number and credit card. AbeBooks ranks 40th among Used Books sites.

service
199
value
192
shipping
192
returns
135
quality
170

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Australia
1 review
3 helpful votes
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Book failed to arrive despite reassurance from seller. Now I see the book relisted on their site waiting for the next sucker to "buy" it. How can ABE give this scammer a high rating?

Date of experience: August 1, 2020
New York
1 review
0 helpful votes
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Be Warned: The stock image Abes Books shows is not necessarily what you are ordering, the hardcover book can be softcover, condition terrible even if it says excellent. I searched for hardcover books in excellent condition, but I received two softcover books in fair condition. You really cant always tell from the description what you are ordering until you get to the review page and press the down arrow to see. Better look twice before finalizing order, there's zero customer service due to Covid 19!

Date of experience: July 30, 2020
California
1 review
0 helpful votes
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I ordered a $99.00 book plus $25 for shipping back on May 31,2020. I have yet to receive this book. My order is marked as shipped, but there's no tracking. I'm STILL trying to get my refund. SCAM!

Date of experience: July 29, 2020
North Carolina
1 review
1 helpful vote
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Fraud
July 27, 2020

I paid for a basketball covered NIV bible for my husbands birthday from "Irish Bookseller". I was sent some random camo bible, then I saw the book I paid for up for sale again for $200. The seller would not respond to me until I reported them and now I have to pay to send the book back and go through all this hassle. Instead of sending the book I paid for they want to refund me which I mean. That's not the point. I want the present for my husband. After this is over I am terminating my account which I only made to order this book. An extremely pissed off unsatisfied customer.

Date of experience: July 27, 2020
Canada
3 reviews
8 helpful votes
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I bought a cookbook that was not published anymore.
They had a "very good" used copy. I paid 27$+10$ for shipping.
The book was super dirty, the cardboard cover folded in several places, finger stains on many pages, it smelled of cigarette, had had water on the pages etc
I contacted them: to takes an eternity for them to answer, they offered -15% refund: a joke!
They try to discourage you by making the process super long. They say they are open 24/7 but they do not answer neither return the calls. Bad bad and misrepresent the books.

+7
Date of experience: July 23, 2020
Delaware
1 review
2 helpful votes
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I used abesbooks to purchase a $250 book which was a big mistake! The book i received had no resemblance to the actual title i orginally ordered. The book i received is $3.99. I looked over the invoice they sent me and everything looked right besides the title and price of the book. This book was sent from Irish Book Sellers. I haven't heard anything from either site. Sounds like a scam to me!

Date of experience: July 17, 2020
California
6 reviews
41 helpful votes
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This merchant is straight up a scam. They don't even hide it. They will take your money. Including money paid for expedited shipping. They will hand over the order to some vendor and they will simply blame the vendor for everything. I thought I would give them a chance (instead of buying from Amazon all the time). Now I know why Amazon is the best - at least they deliver. Abebooks should call themselves I-scam-you.com

Date of experience: July 14, 2020
Canada
1 review
1 helpful vote
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A crap shoot
July 11, 2020

Buying books from this site is always a crap shoot. You never know what you will get when you order a book. Few pictures, poor descriptions make it a mystery what you get. My experience has been horrible both times I tried to purchase from them.

Date of experience: July 10, 2020
Florida
1 review
0 helpful votes
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Buyers Beware
July 1, 2020

AMAZON knows- we had a great conversation.

DO NOT- I repeat- DO NOT purchase anything from this company! They will not help you. They took hundreds of my dollars and gave me the run around.

They don't deserve 1 star- that's the only way you can post a review. Good, solid- reputable companies do not do business this way!

Unprofessional- FRAUD. Please do not get taken advantage of!

Date of experience: July 1, 2020
Minnesota
1 review
5 helpful votes
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I returned an access card which ended up being the wrong access card - error on my part for not double checking, I simply copied and searched the ISBN so that is frustrating that the incorrect product came up for me. I returned it within a week of receiving it and followed up here about a month later since I didn't get my refund. The only response I get is we did not receive your return over and over again. Thieves.

Date of experience: June 29, 2020
Australia
3 reviews
18 helpful votes
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I got myself a Vietnamese for beginners book from a shop in Canada that specialises in rare books. The product itself was expensive enough, especially when I had to pay in Australian dollar, but the delivery was also dear. It was worth it though, as they gave me the product I wanted exactly and it was packaged really well, wrapped up in three clear layers when I ripped open the parcel. Inside was the box, which included the book and the complimentary three audio CD's. I wasn't impressed with the fact that they didn't send the parcel with a tracking number, and the price was dear, but I got what I wanted in the end and it was worth the gamble overall. Not for online shoppers who are faint-hearted though. Shop with these guys at your own risk!

Date of experience: June 22, 2020
California
2 reviews
1 helpful vote
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I've used this site for years and never disappointed about any aspect of it... ever. Highly recommend.

Date of experience: June 18, 2020
Florida
1 review
0 helpful votes
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SCAM
June 18, 2020

I paid 50$ for a book on April 13,2020 and was said to have my product by or on May 16th, 2020. It is now June 18th, 2020 and I still do not have my product. The seller wouldn't respond to any of my messages to try to fix the issue nor could you reach anyone through the customer service number listed online. Coincidentally the number was out of commission. I filed a complaint online and informed them that I'd like a refund and to provide a new card or payment method to receive my refund with since my previous card used is no longer active... but that went as high a the ceiling. I would't advise ANYONE to purchase any products from this company unless your have money to just GIVE AWAY.

Date of experience: June 18, 2020
Illinois
1 review
9 helpful votes
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Major headache
June 9, 2020

I ordered 2 books from Abe Books and they were unable to ship my books since they were no longer available. They did however charge my credit card and I am trying to get a refund but that is becoming a major headache for me. My advice is to stay away from this company. Their customer service is terrible. I'm surprised to find out that they're are owned by Amazon. I expect more from this company. Will never buy from them again!

Date of experience: June 9, 2020
New Mexico
1 review
6 helpful votes
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I ordered and paid over $30 dollars for a softcover book that arrived poorly packaged and subsequently with a broken spine. This means the book is basically worthless as a collectible item. When I demanded a partial refund, they offered me a slimy $2.50. I will never buy off of AbeBooks again and I recommend YOU do not either.

Date of experience: June 4, 2020
Washington
1 review
3 helpful votes
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Ordered three new hardback books with express shipping. Books trickled in over a couple of weeks. First book was damaged, second book was questionably new, and third book was a softcover. Tried to resolve this or get any kind of customer service but never got anything other then they'd let the distributor know.

Date of experience: June 1, 2020
Washington
1 review
1 helpful vote
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DISAPPOINTMENT
June 2, 2020

After ordering almost $50.00 of books and changing my address at the same time of ordering, they chose not
To update my request. Worst customer service. They had e-mailed me it was taken care of. And much to my surprise, shipping is going to old address and feel they are not accountable for return.
Bottom line... buyer beware

Date of experience: June 1, 2020
Pennsylvania
2 reviews
10 helpful votes
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I ordered book in Late December so the pandemic is no excuse. In follow up I contacted Abe's but was completely ignored. The book seller they pawned my order off on (Irish Bookseller) never produced the book or issued the promised refund. I'm out about $60. My first and last interaction with this outfit- let the buyer beware!

Date of experience: May 30, 2020
North Carolina
1 review
1 helpful vote
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As long as your'e careful about the occasional scam its not bad. I mean i haven't shopped here for a while but I have bought a couple on here and they arrived even better than i thought they would be! I'm not sure about the rest but I am planning on buying about 40 dollars of books so lets see if it continues to work out...

Date of experience: May 28, 2020
Washington
1 review
0 helpful votes
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Abe books
May 26, 2020

Zero customer service.
I buy books constantly.
I ordered through this site one. I will never do it again.

Date of experience: May 26, 2020