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ABBE Glasses Reviews Summary
ABBE Glasses has a rating of 2.4 stars from 47 reviews, indicating that most customers are generally dissatisfied with their purchases. ABBE Glasses ranks 43rd among Eyeglasses sites.
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These glasses are the real deal, I see other site have glasses but they can't compare to ABBE with prices and materials.
This new company had quality eyeglasses for an inexpensive price.
And they're new customer coupon for, $1.00 is unbelievable. There are many styles to choose from.
Thank you so much for sharing your opinion about our services. We have this great deal for all our newcomers and it would be a great honor if you can invite your family and friends to shop with us.
I would just like to say my
Glasses kick butt, I'm not one who ever writes anything that is not true, so beleave this. Abbe glasses
Has a brand new customer
For life, I will buy my glasses
From only there company no two ways about it... When I wrote to them with a few Q/
They got right back to me, I
Can only say this company
Is 100 % for real. Once my order left there hands they
Made sure to touch ground
With me until my order was in my hands. They made me feel like iv known them all my life. I do and will send
All my peps your way.
Thank you again.
Pirate
Thank you so much for the awesome review, Robert! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Please, we look forward to hear from you again soon. Thank you!
Abbe glasses made my glasses but during shippment the mail people crushed my package and my glasses were broken. I contacted abbe and they said no problem. And sent me a new pair. The quality and service is awesome. Im a customer for life!
They have very affordable glasses! Their customer service is great as well. I recieved a phone call immediately after sending a message about my glasses. I wasn't able to answer but they left me a voicemail with the information which was very helpful. They even sent an email afterwards.
Thank you so much for your balanced and fair review. We are so glad that you appreciated our customer service response to your issue. It's something we've worked hard on and we're pleased our efforts resonated with you.
I ordered glasses from ABBE glasses and I was impressed with their service. Initially the sales representative was kind enough to explain to me on the exact kind of product I needed from them. After making my purchase I received my package within 3 days after making purchas. I really can't wait to make my next order.
Please, thank you for using our fast shipping method. We are so glad you had a great experience with us and we look forward to hear from you again. It would be a great honor if you could invite your friends and family to shop with ABBEglasses.
I ordered a pair of sunglasses that I love. I was suppose to receive them in 14-21 days. After 21 days, I contacted them. They told me there had been a problem, and would either refund the money or replace the glasses. I chose to get the glasses replaced. I received them within 2 weeks. Customer service was GREAT. So many other companies would not have even contacted me back so I appreciate them reaching out to me about my order. I will def. Reorder with them.
I apologize on behalf of everyone at ABBEglasses for the late delivery in the month of December 2019. We had a shipping problem during that month and we really appreciate your trust in our word and great patience with us. We assure you that our logistics problem was resolved and we are now partnering with a great logistics company.
I'm not really good with computers but this was so simple it was the easiest thing for me to order my glasses online to be able to pick my frames put in my information and just simply Wait for my glasses to arrive I love my glasses they are so awesome there perfect fit perfect prescription I am so happy
These glasses fit great, look even better, are so light I don't even feel like I'm wearing glasses. Will be ordering again, and telling all my family and friends.
Ordered my glasses and it was taking so long that I asked about the status. I was told that there was a problem but that it was going to be shipped. Weeks went by and they still said there was a problem but I never received a date. After more than a month I was told that it was taking too long and that I was going to receive a refund but no glasses. I needed the glasses and i could have bought a pain a long time before.
Horrible experience, horrible customer service - very unprofessional.
Hi Andrea, we truly apologize for the bad service you might have encountered with us recently. Our company had a challenge with our logistics partner.We didn't want to keep our customers waiting any longer unless they were willing to wait for us to resolve this issue. Again, please we sorry for the inconvenience we might have caused you and we take full responsibility for this.
I have been following ABBE for a long time and read a lot of comments about ABBE. Recently, everyone was complaining about the logistics problem, so I consulted the customer service on the website. The customer service said that there was no major problem because of the impact of the Christmas season.So I bought it with the attitude of trying. I only spent $1 on a pair of frames for my new client, but I didn't expect that I received my glasses before long. I love it! Cheap and good quality, ABBE's customer service is very patient to answer my questions, the service is also very good! I would recommend ABBEGLASSES to everyone!
Thank you so much for your balanced and fair review. We are so glad that you appreciated our customer service response to your questions. It's something we've worked hard on and we're pleased our efforts resonated with you. We had a great shipping challenge toward last year's Christmas holiday and some of our orders were delayed and we also had to re-assemble and used a different shipping method. Although it was a bad situation, the affected customers had to receive two packages since we were trying not to disappoint our them during the Christmas holidays.
Abbe just has an amazing customer service and offers good products. I would undoubtedly recommend them to anyone anyday.
Thank you so much for your positive feedback and for taking the time to post this review. It's our customers that allow us to constantly improve the way we do business, one of which we're really proud of, the quick response time you've been getting from our customer service. We are so glad you're happy with your prescription glasses your purchased. We will be looking forward to hear from you again.
I ordered my glasses on 10/15/19 and still have not received anything. I emailed the company and they said they had a problem with logistics. I kept asking for an exact shipping date and they kept ignoring my question and kept saying sorry. I finally said I wanted my money back and I've have yet to hear back from the company.? Never ordering from this company again!
Hi Alexa! We are very sorry about this experience and still thank you for your feedback. We may be late to respond but we do not ignore our cherished customers, as we handle every case hearty. Please, we are working on the best ways to resolve this issue and prevent it from happening again. Please bear with us and thank you for the feedback.
I must say that I was really unhappy with the delay in my order, and out of my frustration, I contacted them. Customer service was calm and talked me out of it. Now, I have received my glasses and I am loving them already. Thanks, ABBE!
Placed my order a month ago and still don't have them. Site said they were shipping and now it's back to "assembling". I've emailed to check the status with no response. I call the number and it's just a recording on a loop. Hoping I get something soon before I dispute it with my bank.
Hi Adrienne, thanks for your kindly feedback, and sorry about the bad experience. Please believe in us, we are working in a best way for you, and thanks for your patience.
Great information on products, excellent and timely delivery service. Very good shopping experience. Will definitely shop again
Thank you very much, Winifred and keep shopping with us.
This is my second time ordering. The first order was good. This second order had been one big headache I was sent a tracking url that says my order has been sitting in China for four days. Everyone knows China Post us the worse ever! Read the reviews. Customer Service is extremely poor. The glasses are good but the shipping is awful. I would not recommend this company!
Hello Kenyada, we sincerely apologize for the experience. We had some issues pertaining to logistics; the reason why we resort to this China Post, and we least expected it to go this way. However, we take full responsibility for this outcome and are working on possible solutions. Thank you for the review.
I received my glasses and noticed that the pieces that sit on my nose were crooked. I emailed the customer service address right away and after a few messages back and forth, I was told I can fix them myself. A video showing how to do it was sent to me but I don't think I should have to try to fix them on my own and risk breaking them. The customer service rep did ask if I had any suggestions on how to fix the problem and my response was either refund me my money or send me a new pair. That's when I was told to fix them myself! Horrible customer service. I will never order from them again!
Hello Patrice. We do apologize for the broken piece and the way the issue was handled. We have been able to educate some customers to fix such problems on their own, not because we could not provide you with that service but to prevent the sending back and forth. Nonetheless, we fully take responsibility of this outcome and willing to resolve when it is sent back to us. Thank you for your review.
I orderd 2 pairs i love them both. The company is located in my city so they came early. Prices are so convenient if your on a budget you cant go wrong thank you so much abbeglases cant wit to put in my next order
Thank you so much, its a delight to have you as our customer
I love my new pair of glasses.Its very reasonable but good quality!
Ive received them earlier than I expected also.
Awsome customer, thanks for the positive comment, we are encouraged to do more
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you so much for the great review! We’re so glad you loved our products and we are so excited that you shared your opinion about us. If you don't mind sharing your experience with your friends and family. We’d love to continue providing great service to awesome customers like you.