ABBE GlassesReviews 47

So I ordered 2 pairs of glasses AFTER making sure our mail strike was not going to disrupt shipping. I checked on my order and it said it was "on hold". I called and said wth? They said they fixed their "system" and Uniuni was doing shipping to Canada. Then they said no Uniuni wouldn't ship until after the mail strike, so I could pay extra and have it delivered DHL or fed ex. I said sure, fed ex, so they sent me a bill for the extra shipping, which I paid, but they charged shipping ON the shipping, which they said they would reimburse me. After about 2 hours, they finally said it would be shipped later that day. I was thrilled, fed ex should be one maybe 2 days max. 4 days later nothing. I signed on to see my order. Both were still on hold! I was furious. Now I have spent 4 plus hours messing around with this company. So on the chat I send what is with this order? "yes, it's on hold, our system". I said forget it, I'll get them somewhere else. I con't care about your system. When will I get my refund? "we'll let you know"! A ball park? A day? 2? a week? I want to buy some glasses. Nothing. They don't respond quickly if they don't like what you have to say. Never again!

Been a fan for many years and never had a pro blem until I had to return a pair for the wrong rx. They kept stalling and stalling for several weeks until I sent a strong email. Finally they sent an address for the return and now emailing after a week after they recieved them trying to get a refund.
We are no longer customers of ABBE!

Finally they made it right with a refund.

Bad quality of lenses and frames. Prescription strength not followed. Also, unsubscribing from their annoying emails is not possible.

I would have given a zero rating if it were available, I am facing the worst ever customer service - no one pick up the call nor the option to leave the voice msg OR no one responds to the email. It's been more than one month that the order was placed the glasses received were too much loose
My recommendation is DO NOT BUY from this store thinking they are offering a lower price. But you will suffer chasing them to correct your order

THIS REVIEW HAS BEEN AMENDED, PLEASE SEE STATEMENT AT THE BOTTOM OF REVIEW.

In September of 2022 I purchased two pair of glasses from ABBE, one pair distance, and one pair bifocal. Within 5 months BOTH PAIR had bubble fractures where the frame meets the outside edges of the lenses. The other day I decided to try another pair of glasses from ABBE. I immediately looked up my previous order with the defective glasses. I reported the discrepancy with the bubble fractures at the edges of the lenses. ABBE acknowledge that they had a problem with those glasses (I have the emails to show proof of this). However, they would not reimburse me in any way. Their reason for this was that the product had gone past the 14-day return period. They again acknowledged the defect in the previous order. However, after several rounds of correspondence, they would not reimburse me for the defect. I immediately canceled the new order and decided to review their product and service accordingly.

When you acknowledge that you are selling a defective product, it does not matter how long you have gone past your return date. You knowingly sold a defective product and will not reimburse your customer, or give applicable discount on a new purchase. This is extremely UNETHICAL, and people need to know about this before they do business with ABBE.

Date of experience: May 25,2023

I AM HAPPY TO REPORT THAT BOTH PAIR OF PRESCRIPTION EYEGLASSES HAVE BEEN REMANUFACTURED AND SENT OUT TO ME. I AM HOPEFUL THAT THE SAME FRACTURING ALONG THE SIDES OF THE FRAME WILL NOT HAPPEN AGAIN. I WILL REPORT OTHERWISE.

I would personally recommend this site if you wear bifocals I need prism glasses you would save a great amount of money and they are just awesome take a little bit of time to get there if you're in Canada but it's worth it

I purchased 2 pair of glasses for my daughter July. The glasses didn't fit right. They emailed stating I had to return them in order to get my 100 full refund so I did. It's been months and the still have my money and the glasses back in October. This company basically stole from me. Now I can't get a email or phone response. They phone recording states to leave a message but an soon as the message in done it hangs up. You can't leave a message. My daughter really needed the glasses. I wanted the credit so I could order her replacements. DO NOT PURCHASE ANYTHING FROM THIS COMPANY!

WORST CUSTOMER SERVICE EVER! I ordered over a month ago and I've contacted support more than 5 times trying to get my issue resolved and am now having to dispute with my bank. I'm so upset that this is the only place that has the glasses I like with prescription. This is the worst experience I've had with a customer service team. They will not answer the phone, they will not email you back and they will ignore you on live chat. DONT use cashapp when purchasing cuz you will most likely need to dispute it with your bank because they will not send you a refund nor send you a new pair of glasses after spending almost $100 with them. THEY DO NOT CARE ABOUT THEIR CUSTOMERS. You will be ignored and they will try to steal your money.

I've contacted them several times asking them to stop emailing me as I never signed up in the first place, they kept agreeing and continued to email me. I've reported them for violating the CAN-SPAM act to the FTC, but I would never trust a company that sends unwanted emails after they've been asked several times to stop.

I like the fact that they offer cheap glasses with the quality of more expensive ones. The glasses that I've ordered 2 months ago are comfortable and followed my prescriptions. I'll buy few more in the following weeks!

I just received my lined bifocals from Abbe. The total cost was only $ 39 CAD and that includes shipping. I am amazed at the quality and price of these glasses. It took about 2 weeks to get my order, which is just fine. The prescription is accurate and the frames are stylish and sturdy. Abbe is definitely a company I want to buy from in the future. They are hard to beat for price, style and quality at that price! So glad I gave them a try.

Abbe glasses by far are the best company of there kind, not only are there prices lower than the rest the quality of there glasses and their ability to fulfill prescriptions more than perfectly puts them above the rest. And there customer service is the most excellent service i have received in many years, they were professional, caring and all around amazing team of people. Thank you Abbe glasses i will be a long term customer.

Great service, friendly staff, and overall great company. I have bought a pair of prescription glasses and sunglasses from abbeglasses.com and they both have worked out great so far. I would recommend them to anyone who has vision problems or who does not. They are an excellent company. Thank you abbeglasses.com for your business.

I ordered from this company because they had a decent BOGO deal. I had previously ordered from YESGlasses and had no problems, but I was looking for a better deal. With Yesglasses, I had my Progressives with Photocromic tint in less and 7 days. It has now been 13 days and I have gotten several different answers about where my glasses are in the process. My spouse ordered from them and had their glasses in about 7 days(similar prescription for progressives, but they paid for rapid shipping), so no surprise there, but my glasses are apparently somewhere still in the processing system. I have contacted them a couple of ways now to request to cancel my order and to have my money refunded so I can just order from another company, but I am not getting any response at this point.