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6ya Reviews Summary
The company generally enjoys a positive reputation for its attentive and professional customer service, with many representatives praised for their helpfulness and compassion. Customers frequently highlight the effectiveness of support staff in resolving issues, particularly concerning refunds and technical assistance. However, there are notable concerns regarding unclear membership practices and unexpected charges, which have led to frustration among some users. Additionally, while most interactions are described positively, a few instances of unprofessional behavior were reported. Overall, the company's commitment to customer satisfaction is evident, but improving transparency around fees could enhance the customer experience further.
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Needed a password change to tv app - it proved to be a CHALLENGE to us; however, it was not once contact made with your agent! Took no time to straighten things out. An asset to your company - real customer SERVICE - a lost art!
My wife and I spent 6 hours on the phone last night and I spent another 3 hrs. On line this morning trying to get. Rid of this 'life-lock applocatio. In the process we were told to down load 'anydesk' application. We were told that their salesman has made a mistake and refunded $647.00 instead of the $47 we were supposed to get and would we please go to Walmart and send them transfer of $600 to an address they would give us when we got there! There was a lot of drama about people losing there jobs. Their English was very garbled and it was a stressful process! Eventually they hijacked our computer and sent themselves $6000. Our bank didn't honor the requeqst (because of the website) thank you Jesus! We still couldn't get rid of the application. Tried on line with apple help but because of the delays in our conversations I finally gave up!
I called. Asked my questions and got an answer without having to wait for them to find the answer.
My computer was locked and the agent was excellent in helping me get back on. With my business I need to be on my computer a lot during the day. Don't know what I would have done without his help!
The associate handled my situation with kindness and professionalism, very knowledgeable person, thank you again
Low speed internet connection cannot connect to regular channels
Did not like the system at all. It was not a help at all.
Charlene my support tech was polite courteous kind understanding and above all patient. She did everything humanly possible to help get my free Roku channel movies to load up so 2 thumbs-up for her customer service skills Blessings and Favor to her because patience is very important when dealing with the public no matter what age or race Thank You!
He knew what to do and best of all was able to clearly communicate the solution to someone who really had zero techie background.
They called within a hour. They listened to the information I had and the concerns and answered all my questions. Was very kind and helpful.
Got the call from Kenna a very kind vet and was very very helpful thank you guys so so much
Rhonda was really nice and patient with me to fix my upgrade problem.
The representative I spoke with was willing to not only listen to my issue but also at the same time think I'll side the box and think creatively and providing me with a means to a possible solution and also with another step further and provided me with a back door route should I need to use it thank you so much for your help
Heather is a great person, i am hoping you have more like her. Thanks for the number fred
Cesar was extremely helpful in getting me back into my emails! I would definitely use him again
The lady that called me was super professional and gave me advice on products to purchase without going to a vet she was relieving to me and so so nice
I usually do not call via phone, but either system or computer glitched. Called for help, rep called me in a minute, got the info I needed, settled new service sign up. Thanks jerzil
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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