Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company enjoys a mixed reputation, with customers appreciating the variety of brands and competitive pricing, particularly for shoes. However, significant concerns arise regarding customer service and return policies, including high return shipping costs and delays in processing refunds. Many customers report dissatisfaction with the responsiveness of support teams, particularly when issues arise. While some shoppers have had positive experiences with timely shipping and product quality, the overall sentiment indicates a growing frustration with the company's service approach, leading to suggestions that consumers may prefer competitors with more favorable return policies and customer care.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
1. French Connection dress appears to be knock off. Has a FC label, but fabric, cut, fit, and overall quality are off. First order from this site. Had already bought the dress in question, but needed the next size up which was sold out from the major retailer, so I have a real comparison.
2. Not only does it appear to be a knock off, but also appears to be a second or worn return. Clearly has been worn and either cleaned or washed previously as the dye from the print has bled out and blushed the white border to pale pink, and has wrinkle creases across the hip/thigh area (right where the dress would bunch when sitting).
3. Insult to injury. I have to pay shipping to send the fake item to them.
After placing an order and 6pm getting Cc info wrong I used an alternate card. 6pm did not get it right again I spoke with the Credit card company they said no issue on amount being approved.
Next I get an email that order is cancelled.
The worse part of all of this is customer service is over seas and 6pm has chosen not to have any U.S. agents. You are forced to deal with outsourced agents who's only refined skill is answering a phone. The federal government has a regulation/law that states any business in the continental united states must provide a United States representative upon customers request. 6pm will tell you that is not possible the only agents are over seas.
If you like a particular brand of clothing on sale, I strongly suggest shopping at 6pm.com. I have had nothing but excellent experiences with them. For clothes I know about, they are one of my go-to sites. I have never had to return anything so far, so I can't comment on that, but their prices and selection are excellent, and in my experience, items are shipped quickly. I highly recommend.
6pm.com is amazing! I've purchased some New Balance running shoes, heels for work, and a few purses so far. Incredible discount pricing and product selection. Shipping is free too, in my experience so far.
I searched high and low for as many reviews as possible for this site, and there seemed to be quite a few customers who got items they did not order, or the shoes were used, or they had problems returning. I've been wanting to try Stuart Weitzman shoes for years and 6pm was the only site where they were affordable for me, with discounts of up to 85% off for some of the pairs I wanted. Now, in my past experience, such discounts, especially at sites like DSW, are too good to be true, and the reason luxury items are priced so low is because they are defective, have scratches, discoloration, or were floor models. But, I thew caution to the wind and ordered 2 pairs of Weitzman boots, which cost me almost 400 dollars. To my surprise, the shoes arrived brand new, no defects, perfect fit - the only defect I noticed, was that one of the shoe boxes was a little raggedy and had small pieces of tape on the side. I don't care about that as long as the shoes themselves were in pristine condition. I was so pleased, I ordered a 3rd pair that same night and it too arrived with no problem. So, whether a fluke or a chance of luck, I had a very good experience. Can't vouch for returns, however, and hopefully will never have to.
Just checked out the sale on shoes that 6pm has going on. Fabulous sale, righteous prices and many styles to choose from. Site is easy to maneuver. Shipping costs are low, BUT over 50.00 is free shipping. Clothing sale also going on, along with shoes. All name brand. Unfortunately promo codes are all invalid. Tried them myself. Gave it 4 stars for this reason. I only shop with promos. Possibly next month their codes will be active.
I found this site and wasn't sure if quality was the same but I checked and found that is thru zapoos which I love that site. Do I ordered A couple of items to check the quality.
They have free shipping just like zappoos and returns which I have not used.
They have great brands like Hudson, 7 for all Mankind etc. The sizes are the same so I do not see any difference except sales are about half off. That's is a great savings for $200.00 plus jeans etc
I did get 1 pair of Hudson jeans with different color buttons. They areally black and my others just like them are not. Not sure but am looking at site to check.
I am happy with the site and recommend it.
It was my first time using 6pm and it was suggested by a friend who told me that they were like Zappos, free shipping and free returns. I went head and purchase two pairs of sneakers since I was not sure which pair would fit best. I am returning one of the pairs and to my surprise the company does not: 1) provide pre-printed return label (so you have to create your own label and stick it on the box) and 2) Customer is responsible for the return shipping. I am so disillusioned with this company. It will be my first and last time I buy anything from them. In today's competitive market, I expect a certain level of Customer Service which entails pre-printed return labels and free return shipping.
One less potential customer and consistent shopper.
I will never order again. Did not know they don't offer prepaid returns if boot doesnt fit. Thank you. It cost me 34 dollars today to return for a boot that ran too small. As an internet shopper too many other high end sites that send prepaid labels! Terrible policy after 6!
I bought a pair of Michael Kors sandals for my girlfriend and when they got here it looks as if someone had already put them on there feet. And the discoloration from the inside of the shoe I am never purchasing from this website ever again and I will be sure to let others know that this company is fraud
I have purchased many pairs of boots from 6pm.com and have always had a good experience. The prices can't be beat! Recently I had a problem with an order and the Customer Service representative sent me a prepaid return label via email and expedited shipment of a replacement! I love this site and will definitely continue to be a loyal customer!
I have ordered many shoe with them and have never been disappointed. The quality is exceptional. I will always buy from them
Ordered two pair of mens shoes at highly discounted prices. Both had serious problems. One pair actually had colors of the shoes, that were markedly different. I don't know how this company can stay in business, because once you buy from them, you won't be back for more. Their prices seem to be too good to be true, trust me the are to good to be true!
Would not accept a return over 30 days from purchase no matter the reason. This is very poor customer service.
I have shopped at 6pm.com several times. I did have to deal with customer service once for a pair of defective shoes. But they credited me and handled it like a good company should. They have a wide variety of shoes here - athletic, heels, casual.
I have ordered several pairs of shoes and sandals from 6pm. They have all arrived quickly. Most of them are comfortable. I have ordered some that are not but they were so reasonable I gave them to someone who loves. They were cute. I really love how fast they arrive. I have gotten several compliments on my shoes. I was at a wedding and wearing a pair of shoes that were so comfortable while everyone else was complaining about sore feet.
I purchased a pair of shoes from 6pm shoes and will never purchase another pair from them. The shoes are irregular and can not be worn. Literally, I can not get my foot into the shoes it is not because the shoes are too small. 6pm shoes suck!
Sincerely,
A Completely Dissatisfied Former Customer
Almost all competitors offer free returns, don't shop here
Great site for shoes IF you are quite familiar with the brand and their sizing. I have purchased White Mountain and Anne Klein Flex... great shoes... awesome bargain. Bought an off brand and the size was way off and the quality was horrible. I would find what you like in a store... try them on then go to 6pm and see if they have it. I'll buy from them again but only if I know EXACTLY how a brand fits.
Answer: Hi. Depending on different brands of shoes and boots, I normally order my normal size. Hope this helps a little.
Answer: Good Afternoon. We carry various sizes from many different brands. If you aware of your sizing in a particular brand, those will fit comfortably. All 6pm.com merchandise comes from the manufactures and would be true to size on their sizing system. If you are a bit uncertain if a shoe is going to fit, we can cross reference the brands sizing guidelines to your feet to see what size is the perfect fit. Did you have a particular item in question?
Answer: Hello Sanay. We hope you are having a great day today! All merchandise sold on 6pm.com is new, 100% authentic and we are an authorized retailers for all brands on our site. If you have additional questions, please feel free to reach out to us at 1.888.676.2660, 6AM - 8PM PST. Thank you!
Answer: Hi Lydia - Rest assured, all the merchandise we sell is new, 100% authentic and we are authorized retailers for the brands we carry. As with any brick and mortar store, we may have items returned but we have a team dedicated to checking returns prior to restocking. If you have additional questions, please don't hesitate to reach out to us directly at 1.888.676.2660, 6AM - 8PM PST. Thank you!
Answer: Hi! Thank you for your question. We sell only new and authentic product on 6pm.com. We are a sub-site of zappos.com and amazon.com. Let us know if you have any additional questions or feel free to give us a call: 1-888-676-2660! Thanks!
Answer: Hi Marcia - you are welcome to contact us at 1.888.676.2660, 6AM - 8PM PDT for assistance with your return. You can also visit our FAQ at the link below. We're sorry your shoes didn't quite work out for you! Please do not hesitate to reach out to us directly with any additional questions. Thank you! https://www.6pm.com/return-questions
Answer: Hi Lusine! We apologize for the delay in answering your question! Rest assured, all the merchandise we sell is new, 100% authentic and we are authorized retailers for the brands we carry. As with any brick and mortar store, we may have items returned but we have a team dedicated to checking returns prior to restocking. I hope this information is helpful and if you have any further questions or concerns, please don't hesitate to contact us directly at 1.888.676.2660, 6AM - 8PM PDT or [email protected]. Thank you!
Answer: Hi Meredith! We apologize for the delay in answering your question! Rest assured, all the merchandise we sell is new, 100% authentic and we are authorized retailers for the brands we carry. As with any brick and mortar store, we may have items returned but we have a team dedicated to checking returns prior to restocking. I hope this information is helpful and if you have any further questions or concerns, please don't hesitate to contact us directly at 1.888.676.2660, 6AM - 8PM PDT or [email protected]. Thank you!
Answer: Hi! It can take up to 1 day to process an order. Thank you!
Answer: Hi! All of our product is authentic, original and new. We buy directly from the manufacturer - no fakes or factory seconds on 6pm.com. We are also BBB accredited and have a safe shopping guarantee! Thank you and happy shopping!
Your premier destination for discount fashion. Save up to 75% off retail on authentic name brand styles for the whole family. Exclusive deals you won't find anywhere else on shoes, clothing, handbags and more!

