6pmReviews 392

Orderd 2 pairs of UGGS for mom for a Christmas gift on 12/9.12/10, received shipping comfirmation email. Tracking info on my 6pm.com account a few days later states items are in transit.

12/17, receive automated email stating my return was received and refund was processing.

Never received the shoes, so obviously, I never returned them.

Called 6pm on 12/19 to inquire about my order. The rep was very pleasant but major language barrier. Every time I tried to ask "what happened?" he wouldn't/couldn't answer my question. Was not offered the opportunuty to get a suitable replacement sent, nor a re-order.

Disappointed and frustrated as it is now probably impossible to track down these specific shoes in time for Christmas. I would have liked to know what happened - were they never shipped? Why did it take a week to be contacted by automated email?

Either way, I can't trust making a purchase with 6pm again and will avoid 6pm and their sister site Zappos.

Let me first off say that I have been buying products from 6pm for the last 4 years up until recently of course. After telling a friend about 6pm and showing them my purchases they quickly noticed how the name brands that I was buying were fakes. I even took one Puma shirt to a Puma store and they indeed told me it was a fake. After looking closely at the products and really studying them I realized everything that I have been buying were knock offs. They claim that it is not true but do your research on the products you buy down to the tag on the inside of the product. I can't believe I have been tricked this whole time. I don't understand how they have not been shut down yet.

This site is probably fine for people who don't know what the quality of "real" Frye's are, 6PM, is part of Zappos, which is part of amazon... Amazon has been known to sell fake fryes from some of its sources. There's no quality control at all, the boots i received were like a mismatched reject par or complete fakes. Be weary of a discount on Frye's. Its usually too good to be true. But from Frye website directly! I did complain to 6pm customer service and they did provide a return label (which they don't usually do). They claim they only sell authentic but these are not authentic Frye quality. Know your stuff or accept cheap reject or fake product before shopping here.

I find some good deals on this site. I always compare the price with their other sites Amazon.com and zappos.com. Prices fluctuate so be careful. If gotten burned on shoes that don't fit and have had to pay return postage. Some things are not much discount. There are deals to be had, but check Amazon first because with Amazon prime accounts you can get the free shipping and returns. Sometimes the Amazon price for the same item is cheaper.

I ordered a pair of Roper brand round toe fringe and studs boots from 6pm for $84.99. I bought them the second I saw the price because they're retailing everywhere else for between 149-186 and I had been just dying for them! Of course I didn't read the reviews until AFTER I submitted my purchase and I became so nervous I ALMOST cancelled my order. I was freaking out since there are so many people who didn't get what they ordered and were forced to pay the return shipping as if it were their fault, and that most of those reviews were people ordering shoes or boots!

Anyways, I tracked the package and discovered it had already shipped. I couldn't cancel! I sat nervous for 5 days halfway expecting to be out $85.00! They arrived today PERFECT! Exactly what I ordered, in flawless original Roper box complete with tags on each boot strap and tissue paper inside to keep them from becoming misshapen during shipment. I was so excited! Maybe I just got lucky. Idk. I don't mean to dismiss the frustrations of other customers, but my transaction was so perfect that it almost made me wonder if some of the negative reviews aren't written by other companies who are tired of losing business to 6pm's absolutely unbeatable prices!

Anyhoo, I love the boots! Love, love, love them! Luckily I already knew exactly how Ropers fit me so I didn't have to worry about a return for size reasons. And even luckier still, 6pm sent exactly what I ordered for free at close to 100 bucks less than everyone else! SCORE! If you know how the brand you're buying fits you, I say go for it! I'm supper happy that I did!

Their site promises no defects or fakes but that was a lie when I opened my package today. I ordered a very expensive Valentino Bravia bag in python leather. A $1,400 purse on sale for $425. The purse I recieved didn't even match the picture. The shoulder strap was missing. The metal plate was cheap steal with water stains. The inside trash was cloth (it is supposed to be gold medal plating) was sewn in UPSIDEDOWN. There were no authenticity cards like there should be in the inside pocket. The sewing quality was horrible. 6pm had offered me a new Bravia bag but with no python print. I'm actually nervous to order anything else at this point. And when you call customer service you will be speaking to someone from India or the Philippines. If this is really Zappos, you have lost a customer. Discount or not, no one likes to be cheated.

I was a loyal customer of 6pm for a few years, but after my last couple of purchases I will no longer use their services. On several of occasions they advertised a certain price for the shoe, but upon checkout/purchase (2-5 minutes later) the price was significantly higher. I had to call 6pm and they rectified the situation. It happened again, but this time my husband was making the purchase. It was not until the shoes arrived & I checked the invoice did I notice that upon checkout the shoes were higher a higher price. Of course when I tried contacting them, I never heard from them again. K. Baker

Bought a pair of high end boots, always wear a size 7.5 and these were way to small. Went to return them to only be told i would have to pay $20 to ship them back. Other online shopping returns are free. Is this how they make most of their money by sending you defective products and charging you to ship it back. Horrible. Never again. AND THE BOOTS LOOKED SUPER CHEAP. Possible knock offs. Disappointing. I would give NO stars but had to-to submit review :o/

I made my first purchase from this website just a couple days ago. I ordered Osiris shoes from the site immediately after the shoes that I wanted disappeared from the brand's main website (I'm assuming they sold out) and paid extra for one-day shipping. The only negative thing about the transaction was that my order did spend two whole days listed under "Processing" before they actually shipped out. As soon as they were marked "Shipped" though, they arrived exactly a day later, just as I ordered.

I originally ordered from the site on a whim, I'm inexperienced with buying shoes and clothing online so I just kind of bought them on the first site I found them on. They were $10 less on 6pm than they were selling for on the regular website, too. After purchasing them, I realized that "Oh, some websites are scams" and went looking for reviews, just to find that the site has EXTREMELY mixed reviews and I was scared. They arrived today and I will admit that I was fearful as I was opening the box but was pleasantly greeted with the same colour, size and brand of shoes that I had ordered, brand new, just as described.

Since the site has such negative feedback, I'm unsure if I'd give someone a 100% recommendation to use the site without warning them of the negative reviews and the possibility that something may go wrong. I'm not sure why people may not be getting what they originally ordered but it's a company run by human beings (just like everything else) and well. Humans make mistakes. They even allow you to return any shoes you order as long as it's within 30 days of receiving them. I got what I ordered and I'm very pleased.

I'd personally say, don't be AFRAID to order from this website because there's actually a chance that you'll get exactly what you ordered and be pleased with it. If you don't get what you ordered, well, you can return the shoes and get your money back. There isn't much to lose, right?

I recently ordered four pairs of shoes from 6PM.com and they arrived as promised in just four business days in pristine condition. Our package was shipped correctly and neatly with the items we ordered online and there were no problems with any of the shoes at all. I highly recommend 6PM.com for great deals and selections of name brand shoes and other clothing items as well. We'll definitely use 6PM.com again in the near future as we are very happy and satisfied customers. Thank you 6PM.com for everything!

Unbelievable, in 2016 having to return ship is ridiculous. I didn't even check. I shop online for everything and with all of the competition for customer approval having to go and ship your own return seems impossible. The prices were not any lower than others, I can't believe I fell for this.
I'll tell you right now, I am a prime member on amazon and I just assumed any other merchandiser associated with them would be professional.
I'll also be righting to Amazon. I noticed 6PM at the bottom of their site. I would never have shopped there if I knew they were that antiquated.

Buyer Beware! I was very distressed to realize that I had missed the 30 day return/exchange policy for this company (6pm). Yes, it's my fault that I procrastinated 36 days before asking to return it. I would have been happy with an exchange of one size larger and would have paid for the service. So now, I'm stuck with a too small $75 dress and 6pm has an unhappy customer writing bad reviews. They are so inflexible that they would not even exchange it. Yes, customer service answered me with the standard "that's our policy" email. I obviously will not be returning to this store when there are so many other companies who pride themselves on trying to please a customer with a reasonable request. 6pm is not one of them.