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These people do not have your pets best interest in mind. Rescued a kitten and because on her initial wellness visit it was noted she had loose stools, she will never be covered for anything GI related. You don't need to be a Vet to know that stress when adopting can cause issues like that. And she's a kitten. Transformation through the early months can exhibit similar results. Unfortunately for my kitten, that is not of their concern. Even with a phone call and letter from my Vet stating this is not the case that she has diarrhea. So now she won't have insurance her whole life because no one else will take her with this "preexisting condition " that she never had.
1 star only because it was needed to submit review.
Took forever to get into the site and then crashes, won't load pictures, overly busy front page and generally a mess. The site won't allow me to upload a picture saying that it is too big. Very hard to get on and they just want to up sell you on "protection plans" and pet insurance that they also sell. I would not have had my pet microchipped with this companies product if I knew. When I called for assistance to their help line, I waited 15 minutes then call was dropped before the end. If he is every lost, good luck getting on the website or service to be able to contact me.
Unless you buy a plan, this company only sends out an automated notice once a day. My dog scaled our fence and got out at 7, was found at 7:30 and back home by 8, but by NOON I still hadn't heard from this crummy company. Home Again gets much better reviews and gets in touch in a timely manner regardless of whether you buy a plan or not.
They won't give out info of owner so are 100% USELESS. A SICK JOKE. NEED TO BE SUED OUT OF EXISTENCE
Stay away from them. They make you do a million steps, but then don't cover anything. By the time they supposedly process everything it's time to pay them money. Win win for the scammers.
It was brought to my attention by a fellow diabetic dog owner that if you want to add a medical condition to your dog's records and indicate that they could need life saving medicine within hours, it will cost you $25 to ad this info?!? I called their *******424 number and confirmed this. That's very disappointing to put it politely. Shame on them. Their competitors do not play that game. They need to change that.
I've moved and tried to update my contact information for my dog's microchip. The only way I can "unlock my account for editing" is to purchase a $100 lifetime plan that claims to include a bunch of services for which I have no need. Basically my dog has a useless chip that won't get him home. He got this chip at the animal shelter. It's pretty low of 24petwatch to take money from a nonprofit for their useless product.
I contacted this company when I found someone's dog well over two hours later the company has never even contacted the owner fortunately I was able to contact the owner through our local animal resource Center and they came and picked him up right away.
Cares about pets?... I don't think so.
ZERO STARS! I rescued a dog that was chipped and registered to 24PetWatch. They make it very difficult to change ownership even when you have a letter from your vet's office confirming this. Often times, pets don't stay with their original owners (unfortunately, mostly due to stupid excuses). 24PetWatch holds you hostage into paying for their "lifetime" membership fee $75 so you can update your information in case you move. They will not update your information after 365 day's if you move to another house, state etc. It's all about money with them. My vet's office was on hold for over 30 minutes trying to reach someone to change and confirm new ownership. No one ever answered the call from 24PetWatch. I have doubts they are available "24 hours" like they claim if you can't reach anyone on the phone. My vet's office said they have never heard of such horrible business practices and making it difficult to update the ownership registration for a micro-chipped pet. They clearly do not care if they have the correct ownership records or invested in updating their ownership registration records in case the pet gets lost. This place sucks!
We should have read these reviews before we signed up with them. They totally lied to us. The sales rep said our kitten would be covered even though we told them he had a preexisting condition. Then when we submitted a claim to get reimbursement, we waited several months before we called to ask what the hold up was. That's when we were informed our kitten wouldn't be covered d/t its preexisting condition. When we informed them of what we were told, they replied we never should have been told that! Well we were and now what are you going to do about your sales rep LYING to us? Nothing! But then asked if we would still like to stay with them? Really? Of course, we like getting scammed! We're glad it was only $30. Could have been a lot worse. STAY AWAY! If it sounds too good to be true, it is!
