1STOPlightingReviews 88

Good, nice light, great lighting selections, delivery was fast.

First time buyer - all went smoothly and the order came in on time

Good just a little nervous there was no image. The description was accurate

Web site was easy to use. Returns were also easy for me.

Easy to work with and I love the lights! I get so many compliments on them.

Quick, easy, great prices. Every part of the process went smoothly. Thank you.

We found what we needed at a good price and a great shipping time. Another site said it would take 2 months to arrive. I received the order from 1STOPlighting in a few days.

I purchased a large cabinet from the website. It came sooner than expected but after opening it (damaging the packaging as the cabinet was way too large to remove in 1 piece). The top of the cabinet was found to have a dent on it and one of the doors stuck and was difficult to open and close. This was a problem because I needed it for daily use in the kitchen. I followed up with the company and asking with being pleasant and timely responses they ended up giving me a full refund, even though their policy states they only take returns with original packaging intact. I feel that most companies would have simply said it wasn't their problem because the item was opened. I am very impressed with the Customer service and truly feel they went above and beyond what most other companies would have done. It is good to know there are still companies out there that will make sure every customer is taken care of. I absolutely appreciate what they have done for me and I have nothing but admiration and respect for them. Thank you 1stoplighting!

Ordered November 9,2020. Paid for in full using a visa
Received incorrect item About January 13,2021
Spent three weeks attempting to return item.
Received email today from e commerce "belami" to have parcel ready for pick up from Canpar.
Nearly three months have gone by since my original order.
Do not use the following
"Canadian Lighting Specialists"
"1stoplighting.com"
"Belamiecommerce"

Ordered four lamps a month ago. Just one delivered so far in a badly damaged carton with contents smashed. Completely impossible to make contact with customer service by any means. If you stay on the customer service line long enough (a long time!) you get invited to receive a call back later: this appears always to arrive in the small hours, and the consequent automated voicemail just invites you to call them back via customer service, A neat loop! No response to Emails. Delivery status updates promised on website are non-existent. Who knows about this outfit? Are they still in business? Bankrupt? Or just incompetent?

So apparently this is the only means by which a person can get a response from the customer service department at 1StopLighting, so here I go singing the same song as the other DISSATISFIED and IGNORED customers. I ordered a 60" downrod (order# *******). On 6/26/20 I received the wrong downrod. I ordered polished chrome, they sent me bronze. Easy fix right? Just call customer service and ask them to exchange it for the correct item... That would make sense if you're dealing with a professionally functioning business that actually cares about their reputation and their customers. 1STOPLIGHTING is no such company! I have pursued every means instructed by their website and customer service call line to simply get a return authorization code so I can return the item... I would not dare try to reorder from them. But I can not get ANY RESPONSE. When I call ( and like the other reviewers I've spent HOURS UPON HOURS on hold), I enter any number that I think someone would answer. On two separate occasions, both of the employees that answered could care less about helping me get any resolution, no matter how desperate I expressed that I am to get help. They just placed me back on hold to wait for hours longer. I am not the type to speak disparagingly about a company, but I feel the need to warn potential customers that if they consider purchasing any items online from 1STOPLIGHTING, you should prepare yourself for absolutely NO CUSTOMER SERVICE response or assistance. Perhaps now someone will contact me? Just listen to the several messages & emails sent to you from the customer with this order number above.

Placed order, then got email saying they no longer have in stock, and they would reach out to manufacture, I tried to reach customer service thru phone call and was informed that only online chat was being used due to Covid. Tried 3 times to connect via online chat, never was connected. Sent 3 email canceling my order and request refund on $$, since they actually charged my credit card to "keep order active". The email said to contact them if I couldn't wait for them to contact manufacture. Requested response to my email cancelling the order, never received any response. I assumed that 1Stop would cancel my order, so I ordered from another source. Then got email that the lights had shipped after I already ordered them from the other source. I did receive the lights and am happy with the product, but this whole transaction with 1StopLighting has been nothing but a hassle and now I have to return the other lights I ordered.

Great sales, service, and delivery. Jeremy was very nice to get my order placed and my order arrived earlier than expected! Thanks, 1StopLighting.com. I plan to order again very soon as I have the ceiling fan all picked out.

MM

Order process was easy as well as finding what I was looking for. Great prices, fast shipping on in stock items!

After a long wait due to the Covid situation. The customer service was very helpful! The light arrived in a timely manner and is perfect.

We got a good price on the exterior lighting. However, the shipment was delayed and you could only contact them by email. We never received a response for the emails I sent but we did receive the lights. However, we were then notified that the pier mounts for the
Lights were out of stock and not available for 3 months. I emailed to see if they had a substitute for the
Mounts but never got a response.