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1STOPlighting

3.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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1STOPlighting Reviews Summary

The company has garnered a mixed reputation, with notable strengths in product quality and prompt shipping, often exceeding customer expectations. Many customers appreciate the extensive selection and competitive pricing, highlighting positive experiences with items arriving in excellent condition. However, recurring complaints about customer service, particularly regarding communication delays and challenges with returns, indicate a need for improvement. Some customers faced issues with order discrepancies and lack of support, leading to frustration. Overall, while the company excels in product offerings, enhancing customer service responsiveness could significantly boost overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
31
value
70
shipping
73
quality
70

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Indiana
1 review
0 helpful votes
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Satisfied Customer
July 28, 2021
Updated review

It was surprisingly easy and the product arrived in a timely manner. Was concerned with picking out online and if unhappy, the hassle of returning. But Was very happy with choice.

Date of experience: July 28, 2021

Dont know if out of stock how long it will be
July 15, 2021
Previous review

Dont know if out of stock how long it will be

Date of experience: July 15, 2021
New York
2 reviews
0 helpful votes
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Perfect lighting
July 28, 2021
Updated review

Great inventory and fair prices. I was very impressed, as this was my first time on this website.

Date of experience: July 28, 2021

Great inventory and fair prices
July 15, 2021
Previous review

Great inventory and fair prices.

Date of experience: July 14, 2021
Iowa
1 review
0 helpful votes
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Very happy
July 28, 2021

This is a nice globe light. Slight smoky light with a light brownish swirl. Perfect light over the kitchen sink. And the price... Great.

Date of experience: July 28, 2021
Kentucky
2 reviews
0 helpful votes
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Love the lights!
July 28, 2021

FedEx lost two of the power packs and showed them delivered to us. I called and they shipped replacements immediately.

Date of experience: July 28, 2021
Kentucky
1 review
0 helpful votes
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First time shopper
July 28, 2021
Updated review

Good website. Easy and fast to place order. Good delivery

Date of experience: July 28, 2021

Good websit
July 2, 2021
Previous review

Good websit. Easy and fast to place order

Date of experience: July 2, 2021
Indiana
1 review
0 helpful votes
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Nice outdoor light
July 28, 2021

Quality is good, price was great, came timely. Can't ask for more!

Date of experience: July 28, 2021
Canada
2 reviews
0 helpful votes
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Great fan we love it
July 28, 2021

Experience was great. The fan was in perfect condition. And delivery time was ahead of what was expected

Date of experience: July 28, 2021
Utah
1 review
0 helpful votes
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Happy overall
July 28, 2021

Great! Ordered on line & it came in time We are very happy with product.

Date of experience: July 28, 2021
District of Columbia
1 review
0 helpful votes
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Great exterior wall light
July 28, 2021

I used a universal support bracket which was easy to install

Date of experience: July 28, 2021
Virginia
1 review
0 helpful votes
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Great source for light fixtures
July 28, 2021
Updated review

Great selection of products and good shopping tools to help me narrow my choices - for example chrome finish and 2 bulb fixture.

Date of experience: July 28, 2021

Great selection of products and good shopping tools...
July 20, 2021
Previous review

Great selection of products and good shopping tools to help me narrow my choices - for example chrome finish and 2 bulb fixture.

Date of experience: July 19, 2021
California
1 review
0 helpful votes
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Make sure all sales people truly understand your product and what light kit fits which fan

Date of experience: July 28, 2021
Texas
2 reviews
0 helpful votes
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Best Price
July 28, 2021

Shopped around and got these for $200 less than regular price with coupon!

Date of experience: July 28, 2021
New York
3 reviews
0 helpful votes
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Great price on a beautiful vanity light we used to replace our builder grade fixture. What an improvement!

Date of experience: July 28, 2021
New York
1 review
0 helpful votes
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Gorgeous pendants!
July 28, 2021

We had initially ordered four of these pendants for a kitchen renovation/expansion. Decided three more would be good in order to use the chain and canopies with some vintage copper and wrought iron pendants in the main kitchen. That way there would be some consistency between the fixtures and gives us spare bells in case any are damaged in the future.

When I initially looked to place the second order the site indicated they were out of stock. But I was able to put them in the cart and complete the transaction. Imagine my surprise when I received a shipment notification a few days later! Very pleased with the quick turnaround and some beautiful lighting.

Date of experience: July 28, 2021
New Jersey
1 review
0 helpful votes
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Pendant foyer lighting
August 27, 2021

The light came in so many pieces. Hard for my husband to put together. Wouldn't recommend it because of this!

Date of experience: July 28, 2021
Canada
1 review
0 helpful votes
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Very professional experience
July 28, 2021

Working with 1ST^OPlighting was a top notch experience. Very pleased with the professionalism, price, product and shipping - packing and promptness. Definitely recommend their services if they have what you need.

Date of experience: July 28, 2021
Texas
1 review
0 helpful votes
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Ordering process was very easy and the products arrived quickly; I am very satisfied with overall experience.

Date of experience: July 28, 2021
South Carolina
1 review
0 helpful votes
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Great Customer Service
July 28, 2021
Updated review

The lamp had a short in it, and when I called it was replaced within days. Great response! Thanks.

Date of experience: July 28, 2021

Found the Uttermost lamp I've been looking for a good...
June 7, 2021
Previous review

Found the Uttermost lamp I've been looking for a good price.

Date of experience: June 6, 2021
California
1 review
0 helpful votes
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Good looking cord cover
July 28, 2021

This is a great cord cover. Made well, thin and looks decorative. I will get more and trade out what I currently have.

Date of experience: July 28, 2021
New Jersey
1 review
0 helpful votes
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Very happy
July 28, 2021

I saw a picture online at another retailer but the price was better at 1StopLighting. I received the product very quickly. It looks even better in person than on the site. Very pleased with my shopping experience!

Date of experience: July 28, 2021