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The company has garnered a mixed reputation, with notable strengths in product quality and prompt shipping, often exceeding customer expectations. Many customers appreciate the extensive selection and competitive pricing, highlighting positive experiences with items arriving in excellent condition. However, recurring complaints about customer service, particularly regarding communication delays and challenges with returns, indicate a need for improvement. Some customers faced issues with order discrepancies and lack of support, leading to frustration. Overall, while the company excels in product offerings, enhancing customer service responsiveness could significantly boost overall customer satisfaction.
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It was surprisingly easy and the product arrived in a timely manner. Was concerned with picking out online and if unhappy, the hassle of returning. But Was very happy with choice.
Dont know if out of stock how long it will be
Great inventory and fair prices. I was very impressed, as this was my first time on this website.
This is a nice globe light. Slight smoky light with a light brownish swirl. Perfect light over the kitchen sink. And the price... Great.
FedEx lost two of the power packs and showed them delivered to us. I called and they shipped replacements immediately.
Good website. Easy and fast to place order. Good delivery
Experience was great. The fan was in perfect condition. And delivery time was ahead of what was expected
I used a universal support bracket which was easy to install
Great selection of products and good shopping tools to help me narrow my choices - for example chrome finish and 2 bulb fixture.
Great selection of products and good shopping tools to help me narrow my choices - for example chrome finish and 2 bulb fixture.
Make sure all sales people truly understand your product and what light kit fits which fan
Great price on a beautiful vanity light we used to replace our builder grade fixture. What an improvement!
We had initially ordered four of these pendants for a kitchen renovation/expansion. Decided three more would be good in order to use the chain and canopies with some vintage copper and wrought iron pendants in the main kitchen. That way there would be some consistency between the fixtures and gives us spare bells in case any are damaged in the future.
When I initially looked to place the second order the site indicated they were out of stock. But I was able to put them in the cart and complete the transaction. Imagine my surprise when I received a shipment notification a few days later! Very pleased with the quick turnaround and some beautiful lighting.
The light came in so many pieces. Hard for my husband to put together. Wouldn't recommend it because of this!
Working with 1ST^OPlighting was a top notch experience. Very pleased with the professionalism, price, product and shipping - packing and promptness. Definitely recommend their services if they have what you need.
Ordering process was very easy and the products arrived quickly; I am very satisfied with overall experience.
The lamp had a short in it, and when I called it was replaced within days. Great response! Thanks.
Found the Uttermost lamp I've been looking for a good price.
This is a great cord cover. Made well, thin and looks decorative. I will get more and trade out what I currently have.
I saw a picture online at another retailer but the price was better at 1StopLighting. I received the product very quickly. It looks even better in person than on the site. Very pleased with my shopping experience!
Answer: So far in July 2020, it is impossible. Service line does not respond, emails are not answered and promised delivery status updates are non-existent.
Answer: I originally chose the company because it was the best product for the best price I could find. I was looking for a large cabinet for the kitchen with most upper cabinets glass and stone lower hidden storage, as my kitchen cabinets are sparce. It was an investment piece but still cheaper than installing cabinets. I received that cabinet sooner than i anticipated but it had a dent on top and one of the doors stuck and was difficult to open and close. I followed up with the company and they ended up giving me a full refund even though the return policy states packaging must be intact. Thank goodness bc for me it was an investment and I would not have been happy using it daily without it being smooth. So although I originally chose them for a good product at a good price, I will continue costing them for their above and beyond customer service, easy to reach and pleasant staff, and knowing they are a stand up company that will do what is right and our the customer first! If you are hesitant don't be!

