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1STOPlighting

3.6

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1STOPlighting Reviews Summary

The company has garnered a mixed reputation, with notable strengths in product quality and prompt shipping, often exceeding customer expectations. Many customers appreciate the extensive selection and competitive pricing, highlighting positive experiences with items arriving in excellent condition. However, recurring complaints about customer service, particularly regarding communication delays and challenges with returns, indicate a need for improvement. Some customers faced issues with order discrepancies and lack of support, leading to frustration. Overall, while the company excels in product offerings, enhancing customer service responsiveness could significantly boost overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
31
value
70
shipping
73
quality
70

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Michigan
1 review
0 helpful votes
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Very nice ceiling fan!
July 29, 2021

This fan was purchased over the internet and as I was looking for a plain white fan, the fan is exactly what we were looking for. Assembly was straight forward and the speed levels and remote control work very well. Though I wouldn't have paid full retail price for this fan ($720.00), the final price for the fan after promotional pricing made the fan worth it. The noise level is minimal and air flow is really nice.

Date of experience: July 29, 2021
New Jersey
2 reviews
0 helpful votes
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Very good balance of quality and price.
July 29, 2021
Updated review

Great selection and fast checkout! The company does everything I need
No hassle viewing and seamless payment system. I will be ordering more lights soon!

Date of experience: July 29, 2021

Great selection and fast checkout!
June 20, 2021
Previous review

Great selection and fast checkout! Can't wait to get my fixtures.

Date of experience: June 20, 2021
Texas
1 review
0 helpful votes
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Arrived on time
July 29, 2021

My order arrived on time and was accurate. Online ordering was simple and easy.

Date of experience: July 29, 2021
Ohio
1 review
0 helpful votes
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Bathroom vanity light
July 29, 2021
Updated review

Beautiful light at a great price! We looked everywhere for a double vanity light and found it on your website.

Date of experience: July 29, 2021

Great selection and good sale prices!
July 6, 2021
Previous review

Great selection and good sale prices!

Date of experience: July 6, 2021
Florida
3 reviews
0 helpful votes
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Super customer service
July 29, 2021

Great price on beautiful lights! Shopping with them again!

Date of experience: July 29, 2021
Michigan
1 review
0 helpful votes
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Internet troubles ordering product.
July 29, 2021
Updated review

First time try, could'nt get order placed, accidently eraced everything and could'nt find the same product in the site. Customer service is not available within the hours recorded to help find item and finish the order!

Date of experience: July 29, 2021

First time try, could'nt get order placed, accidently...
August 2, 2021
Previous review

First time try, could'nt get order placed, accidently eraced everything and could'nt find the same product in the site. Customer service is not available within the hours recorded to help find item and finish the order!

Date of experience: July 3, 2021
Pennsylvania
1 review
0 helpful votes
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Emergency lighting fix
July 29, 2021

Quick delivery and ease of finding the correct light fixture.

Date of experience: July 28, 2021
Georgia
1 review
0 helpful votes
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1STOPlighting is TOPlighting!
July 29, 2021
Updated review

Great prices and wonderful products. They had the exact product I wanted and ordering was so easy and the price was terrific.

Date of experience: July 28, 2021

Great prices and wonderful products
June 8, 2021
Previous review

Great prices and wonderful products.

Date of experience: June 8, 2021
California
1 review
0 helpful votes
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Out door lighting
July 29, 2021

Very good price, quick shipping and good style

Thats all i have to say

Date of experience: July 28, 2021
Texas
1 review
0 helpful votes
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Light fixture
August 28, 2021

The light glass shade came damaged and appear to be very thin

Date of experience: July 28, 2021
Stephanie R. — 1STOPlighting Rep
over a year old

Hi there! Apologize it was damaged, that is disappointing! I reviewed your order and I see we issued a full refund for the item on 7/28. I hope that helps! Damaged products CAN happen, but it is a rare situation and I'm sorry it happened. We hope you'll give us the chance to impress you in the future!

Texas
2 reviews
0 helpful votes
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Great vanity lights
July 29, 2021
Updated review

Vanity lights are nice quality, very heavy. They have not been installed yet. I am very pleased that they arrived quickly and the price was excellent.

Date of experience: July 28, 2021

This supplier had the item that I was looking for
June 8, 2021
Previous review

This supplier had the item that I was looking for. Looking forward to receiving the vanity lights in the near future.

Date of experience: June 8, 2021
Illinois
1 review
0 helpful votes
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Above and beyond
July 29, 2021

One of my items listed was on backorder, but to my surprise it arrived one day after the rest of my order. Above and beyond what I expected. Everything can nicely packaged. I also really enjoyed the large selection they offered with big name brands at the lowest prices. Great experience!

Date of experience: July 28, 2021
Louisiana
2 reviews
0 helpful votes
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Great experience
July 29, 2021

First 8 fixture Oder to match an existing fixture we're wrong ones - my fault. Returned them with no problem an reordered the correct ones. Came in just as I wanted in pretty fast order. Received reimbursement for returns within a day of their receipt of returns. Great experience.

Date of experience: July 28, 2021
Minnesota
1 review
0 helpful votes
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Great outdoor lights
July 29, 2021

Very well made product. Product shipped relatively quickly and arrived faster than expected.

Date of experience: July 28, 2021
Texas
1 review
0 helpful votes
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Many fans ordered
July 29, 2021

I ordered a total of 11 fans and 1 light from 1stoplighting. Everything was less expensive than purchasing it in a showroom and was delivered within a few days.

Date of experience: July 28, 2021
California
2 reviews
0 helpful votes
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Fantastic Mirror
July 28, 2021

Our mirror is fantastic, well made and perfect for the space. The only thing I wish had been mentioned is the placement of the hooks to hang the mirror. We have utilized a hanging wire and we can see it over the top of the mirror. No matter how tight we pull the hanging wire, we can still see it and we don't have any other options because we needed to hang on a screw in our brick fireplace. We would not have purchased had I known but it is otherwise a fantastic mirror.

Date of experience: July 28, 2021
Louisiana
1 review
0 helpful votes
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Love these lights
July 28, 2021

Well made, attractive farmhouse lights. Exactly what I wanted. I didn't however notice that I needed to order the collar and extension pipe to install. Had to make another order to complete project.

Date of experience: July 28, 2021
Kansas
1 review
0 helpful votes
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Great looking light
July 28, 2021
Updated review

So far this has been easy, my only concern is the tax rate shown is higher than what our tax rate is by 2% and will like clarification as to why and am still waiting for an explanation as to why?

Date of experience: July 28, 2021

So far this has been easy, my only concern is the tax...
June 19, 2021
Previous review

So far this has been easy, my only concern is the tax rate shown is higher than what our tax rate is by 2% and will like clarification as to why

Date of experience: June 19, 2021
Canada
1 review
0 helpful votes
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It was a seamless experience from the selection, ordering and delivery. Nothing went wrong.

Date of experience: July 28, 2021
California
1 review
0 helpful votes
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Great Experience
July 28, 2021

I had been looking at this item on other sites but when I found it here, I had to order it. The shipping and the discount exceeded my expectations!

Date of experience: July 28, 2021