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1stDibs

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

1stDibs is a leading online marketplace for connecting design lovers with highly coveted sellers and makers of vintage, antique, and contemporary furniture, home décor, art, jewelry, watches and fashion.

Buy From Trusted Sellers
We only list pieces from professional sellers who are thoroughly vetted by our experts to ensure the integrity of their listings and the quality of their service.

Enjoy Exceptional Support
Our dedicated specialists will answer your questions and assist with order-related needs.

Make an Offer
Purchase immediately or negotiate a price, then checkout securely with a credit card, PayPal account or wire transfer.

Shop With Confidence
If your item arrives not as described, we’ll work with you and the seller to make it right.


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1stDibs Reviews Summary

1stDibs has a rating of 4.4 stars from 1,251 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with 1stDibs most frequently mention customer service, shopping experience and free shipping. 1stDibs ranks 16th among Home Decor sites.

This company responds to reviews on average within 2 days

We monitor reviews for authenticity

Germany
1 review
0 helpful votes
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Placing the offer was easy and fast. Its my first time. Hoping offer gets accepted

Date of experience: May 25, 2024
Louisiana
1 review
0 helpful votes
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I made my payment for my purchase and am being told that my transaction is on hold or something?

1stDibs attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 23, 2024
California
1 review
0 helpful votes
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Credit card functionality doesn't work and you have to save your card to pay with one which is absurd and a pain in the $#*!

1stDibs attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 23, 2024
New York
1 review
0 helpful votes
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The seller was great but there was a shipping price issue that could not be resolved on their. End. I contacted 1rst Dibs customer support who graciously and quickly resolved the problem so I could move forward with my purchase. THank you!

Date of experience: May 15, 2024
Canada
1 review
0 helpful votes
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Easy site to navigate.Straightforward purchasing process.

Date of experience: May 14, 2024
Georgia
1 review
0 helpful votes
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The site was not receptive to my PayPal payments. Otherwise, it was fine.

1stDibs attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 13, 2024
California
3 reviews
0 helpful votes
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Easy communication with seller
May 21, 2024
Updated review

Easy communication with seller. And when I had a glitch with payment because of an expired credit card saved in my 1st Dibs account, I had EXCELLENT help from a 1st dibs customer service advisor. I expect to be equally happy with my purchase.

Date of experience: May 10, 2024

Later for details, but now
May 21, 2024
Previous review

Later for details, but now --- GREAT

Date of experience: May 10, 2024
California
1 review
0 helpful votes
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Everything was very clear and the seller Oliver has been incredible.

Date of experience: May 10, 2024
Bahrain
1 review
0 helpful votes
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Good and secure thank you, and thank you for the kind offers! Truly much appreciated.

Date of experience: May 10, 2024
GB
1 review
0 helpful votes
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I have spent about an hour trying to buy this item. Two agents have failed to resolve the issue. In the long run I have had to use my wife's card and email address to buy this (same account as mine) because your arcane online system was impossible to negotiate

1stDibs attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 10, 2024
Virginia
2 reviews
0 helpful votes
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Looking for a mother's day gift and you have great selections of watches.

Date of experience: May 9, 2024

I have spent so much time trying to get answers with...
February 9, 2024
Previous review

I have spent so much time trying to get answers with 1stDibs reps with these 4 orders from one seller. BTW, the seller/owner Benard is beyond absolutely, amazing, AAA+++ and I have not even received any items yet. Just sent me very clear and prompt communication.

I have had this account for a few years and to date have not ever made a purchase. Yesterday evening I did an online chat that seemed to go on and on without any clear instructions. In fact, I got clear contradictions stating that I had to first make one purchase to be an approved buyer AND I needed to be an approved buyer if I wanted to use my code '1STWELCOME' to receive a 25% discount on a $2,000+ purchase. Once I make a purchase my next order will not qualify for 1STWELCOME code, correct? I sent a very long email to customer service with a screenshot of no items being purchase but ready to submit. I am going to Washington DC for my 3rd day of a very long conference. This is not the right time for such time to be wasted. I asked customer support through my last email to apply the discount later from the back office. I purchased 4 items (and maybe a 5th) with the same Gold vetted seller that was $2650+tax. I was told about requesting a consolidated invoice but this is the same person who told me I needed to be a pre-approved buyer by making a purchase and then placing my order and apply the 1STWELCOME code. So, after emailing 1stDibs support, I went ahead and placed my 4 out of the 5 total items being ordered. I am still deciding if I want the 5th that is available for 6 more days.
Please contact me Rohini A. Solos
Order#101952252

Date of experience: February 1, 2024
Utah
1 review
0 helpful votes
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I AM OBSESSED WITH 1STDIBS!
May 19, 2024
Updated review

I AM OBSESSED WITH 1STDIBS! Honestly, I can't say enough good about it. An absolutely incredible experience with items you can't find anywhere else at amazing prices. The best find of the year!

Date of experience: May 9, 2024

I am obsessed with this website and how everything...
April 22, 2024
Previous review

I am obsessed with this website and how everything has gone so far

Date of experience: April 12, 2024
New Jersey
1 review
0 helpful votes
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I'm a Henry Bendel Girl
May 18, 2024

I'm a Henry Bendel Girl. I look for unusual items. I'm sorry they are no longer in business

Date of experience: May 8, 2024
Canada
2 reviews
0 helpful votes
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Excellent shopping experience
May 18, 2024

Excellent shopping experience. Detailed description, excellent photos and an amazing seller. Everything is perfect!

Date of experience: May 7, 2024
France
1 review
0 helpful votes
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Great selection of everything from a crystal match box to a 5 metre stuffed crocodile. The bidding and communication process is simple and intuitive. But do be cautious about shipping expenses which are sometimes just a bit crazy.

Date of experience: May 7, 2024
GB
1 review
0 helpful votes
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Repeated difficulties with payment on website affecting both Visa and Paypal accounts.

Date of experience: May 6, 2024
New Jersey
1 review
0 helpful votes
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The Seller was very quick to respond to my request.

Date of experience: May 4, 2024
California
1 review
0 helpful votes
Follow Amie C.
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They were very quick with response and have a great inventory to explore!

Date of experience: May 3, 2024
Illinois
1 review
0 helpful votes
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You have wonderful items that are not easily found elsewhere

Date of experience: May 3, 2024
California
1 review
0 helpful votes
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No immediate quote on shipping, so expect to purchase an item and wait days before finding out that shipping will cost you as much as the item itself. The FTC and consumer protection agencies will be interested in this.

Date of experience: May 2, 2024