1-800 FlowersReviews 1,376

I recently ordered flowers and Harry London chocolates (14oz) for my aunt's 90th birthday. After speaking with 1(800) flowers, I was told the local florist did not have Harry London chocolates, but they would switch to Ghirardelli chocolates (16oz). Upon checking with the local florist, I was told the order would be switched with a 7oz Whitman sampler box; in fact, the local florist did not even have Ghirardelli chocolate (1-800 flowers had simply fabricated a lie). The local florist was kind enough to send 2 - 7oz boxes of Whitman chocolates when she understood what had happened (no thanks to 1-800 flowers who really didn't care what was sent).

I utilize services such as 1-800 Flowers to do nice things for people I care about. When an order is changed to provide a product of lesser quality and quantity it reflects on me and diminishes the gift. In my business, if I can't fill an order, I provide an alternative that is equal or better. I also do the necessary research before offering an alternative to my customer (and I certainly don't promise a 16 oz box of Ghirardelli chocolate and then deliver a 7oz box of drugstore candy).

If you are ordering something for someone you care about or a business associate, I would not entrust 1-800 flowers with the order.

I sent flowers to my mother in law on Thursday before Valentine's Day to beat the rush. I ordered them over 2 weeks before. They sent my mother-in-law an empty vase with no note and no explanation. When I called them ( on hold over 45 minutes) they said they had run out of the flowers I ordered. They charged me full price and didn't substitute flowers or anything. They just sent an empty vase and a box of candy I had ordered. There is no photo because there were no flowers to take a picture of!

They don't even deserve ONE star. I placed an order 11/24 for delivery on 11/29 of a hostess gift. Paid extra for Saturday delivery. When I finally got email confirmation, I noticed the wrong delivery date. I called to have it corrected and the soonest it could be delivered was now Dec. 2. Since the people I was sending it to would be in a different residence in December I also asked to change the address. Was promised a confirmation email. I never got it although the customer service rep did give me a new order number. I also sent an email asking for an email confirmation. Never got it. I tried to track the order by the number and noted the address the rep. Inputted was incorrect. She had numbers transposed. So I called back and talked to another rep. Who assured me the address was changed correctly, and I would get an email confirmation. Surprise - no email confirmation. Tried tracking and kept seeing the incorrect address. I called tonight to verify the address and was told it was being delivered to the wrong address. I again explained and tried to get the address corrected. Now I am told it won't be delivered until Friday. I asked for a manager who was extremely unhelpful, I have asked to cancel and get a refund. I will NEVER order from this company again. The customer service is beyond horrendous. None of the customer service reps are native English speakers, so they are difficult to understand, and apparently they have difficulty understanding as well. I was promised email confirmation on three different occasions, never got a single one. Also tonight I was told they were awaiting an okay from my credit card on my second order. There was never a second order, and my credit card was properly charged for the first one.

I ordered lillies from 1 800 flowers to be delivered the same day. I get a call three hours later saying there was no florist in the area that can deliver, they would have to be delivered the next day. I called the next day to check the status, was put on hold and was hung up on. Called them back and was told that they had to call the florist that was supposed to do the delivery. I was told that the flowers would be delivered this evening BUT they didn't have lillies, it would be a mixture of different flowers. NEVER AGAIN

Worst customer service *ever*. Friends attempted to send a sympathy bouquet. Despite having my cell phone number, they left a tag on my door asking me to call them. I tried to call them for days, only to hear that they were too busy to answer my call and to go online, which I did and left a message there. Two days later, a delivery man brought me dead flowers... I tried to have them returned... he refused, telling me to call the local number. I tried multiple times... no answer. Finally, late last night, I get an email from the corporate offices telling me that I haven't given them enough information to help me. Really? I sent back a not as polite email (I had been very polite up to this point) telling them my thoughts. This morning, I got another email telling me that they appreciated my feedback and look forward to my future business. Not likely. Now how do I write the thank you note to my friends "thank you for the dead flowers I received in honor of my dead family member?"

I have had numerous similar experiences with this company. Please don't use them. Use a local florist instead.

Yes, I was placing a Valentine's Day arrangement the day before. The delivery charge was $19.99, I was ok with that. After I filled out ALL their information, hit "submit order," then I was told that the price of my arrangement had changed & I had to remove it & place it back in my cart. THEN, I had to fill out ALL the information AGAIN! Now, why did they increase the price of my arrangement when it was already in my cart? Bad Business Practice & don't purchase from this company!

I ordered a rose plant to arrive before my mom's birthday which was on a Sunday. It did not arrive on the scheduled day. I called and they promised to have a florist send her flowers. Nothing arrived. I called again and they SAID that they would refund the amount of the plant. They DID NOT refund anything. I have received numerous emails from 1800flowers promising to send another gift at no cost to me. When I call, customer service (who can barely speak English) is no at all cooperative and refuses to let me speak to a supervisor. In fact, this last time, they hung up. Do not waste your time or money on 1800flowers. Crooks!

We order a standing basket for a funeral on 2/6 for a graveside service the next day. We were assured they would be on time. Of course, they never showed up. My wife's mother ended up with no flowers at her funeral. Stay far away from this company. Our "Sympathy Advisor" was a girl with bad English reading a script in a foreign boiler room. They have offered a full refund, but there are so many complaints on the web about a refund not going through, I am contacting my credit card company.

Beware... and check your credit card statement after the order. I was charged way more on my credit card than the order was for. And, when I called customer service to dispute I could not get through to the billing department. I would explain the whole thing to the customer service person, they would transfer me, and then I was left on hold with no one picking up. I spent nearly an hour on the phone and never got through. This may be their scam, so you give up trying. I took the route of going through my credit card company to dispute. Will never use them again.

I wish I have read this reviews before, sadly I was hooked to them by an Amazon's promotion. Since all the reviews I have read say that product never arrives on time, I could not take any risk and disappoint my wife on valentines' day, so I proceeded to cancel my order.
It takes hours to get to them on their 1800 number, plus people that work there does not seem to have proper training on how to handle cancellations at all.
Their cancellation process is very obscure and they like to play with your money. Since I paid a part using a promotion by Amazon, they did Not want to return that money, according to them, the promotion was applied and they couldn't, How? If I canceled my order., but luckily Amazon did respond and return that part.
The other part (big) of the cost of the flowers was taken from my Paypal account, they said that they would send a cancellation email which I never got and refund my money. Since I had not receive any I escalated this to a dispute.

Beware do not buy from them.