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1-800 Flowers

1.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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1-800 Flowers Reviews Summary

1-800 Flowers has a rating of 1.8 stars from 1,376 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with 1-800 Flowers most frequently mention customer service, local florist and next day. 1-800 Flowers ranks 274th among Flower Delivery sites.

service
367
value
339
shipping
342
returns
234
quality
293
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Arizona
1 review
0 helpful votes
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Easy to use website, found exactly what I wanted and ordered easily. They delivered on the day they said they would. Decent pricing, easy to use.

Date of experience: May 7, 2017
Louisiana
3 reviews
0 helpful votes
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Beautiful
May 7, 2017

The bouquet of roses were delivered on time as promised and were as beautiful and long lasting as advertised. 110% satisfied from the sender and 150% satisfied from the sendee.

Date of experience: May 7, 2017
Utah
6 reviews
0 helpful votes
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I ordered special cookies for a friend who did something nice for me. She absolutely loved it! I will order this again to show others how much I appreciate all they do for others and me.

Date of experience: May 6, 2017
Texas
1 review
1 helpful vote
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The tulips were ordered for a friend as a thank you. The photo online looked full and gorgeous. The recipient sent me a photo of the bouquet and it looked very sparse, nothing like the photo in the ad.

Disappointed in Texas.

Date of experience: May 6, 2017
Virginia
1 review
0 helpful votes
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I ordered arrangements in the "You're the Best" trophies with "Thank You" balloons for both of our admin staff. The flowers were beautiful and they both loved the trophies. Nine days later, the flowers still look fresh! I'm never disappointed with 1-800-FLOWERS.

Date of experience: May 5, 2017
Arizona
1 review
0 helpful votes
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$140 for two bouquets of flowers without vases. Sure they were pretty, just not worth the price. The only reason I used them was because I received a gift card. I will not be purchasing from them again.

Date of experience: May 5, 2017
North Carolina
2 reviews
0 helpful votes
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Unfortunately this particular plant, a lavender plant, sorry to say had only one bloom when I got it & that was all I ever got. 1-800-FLOWERS is usually the company I go through & I have good results. Not so with this lavender plant.

Date of experience: May 3, 2017
Colorado
4 reviews
3 helpful votes
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The flowers were beautiful, fresh, and on time! I have ordered from 1-800-Flowers in the past and have always been pleased.

Date of experience: May 2, 2017
North Carolina
1 review
0 helpful votes
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I had read a lot of the reviews before ordering. I had great service in the past so I ignored any negative comments. I went ahead an placed my order and it was perfect! Exactly what I ordered and wanted. There was also live help available for any immediate questions I had. I definitely will use them again... Great service thank you!

Date of experience: May 2, 2017
Pennsylvania
1 review
1 helpful vote
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Gorgeous plant
May 1, 2017

My cousin sent a photo of the gardenia she received - it was a lovely plant with gorgeous shiny leaves. My only regret is that it had only one bloom visible. She is a plant person and will no double plant it and enjoy it for years to come, but I wish it might have had a few more blossoms for her when it arrived.

Date of experience: May 1, 2017
Washington
1 review
0 helpful votes
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Fantastic!
May 1, 2017

We just lost my dad and the kitty cat made of flowers arrangement made my mom smile during this very rough time. I can't tell you how much that smile meant. Thank you for having so many wonderful choices. We can always depend on your reliability.

Date of experience: May 1, 2017
Michigan
2 reviews
0 helpful votes
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1800 flowers
May 1, 2017

The flowers got delivered, the recipient was very happy, i have ordered from 1800 flowers before and i will order from them again in the furture.

Date of experience: May 1, 2017
New Jersey
4 reviews
1 helpful vote
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Wow
May 1, 2017

I always shop 1800flowers, always a beautiful arrangement of flowers. My order is not to be delivered yet till May 10 but I know it will be perfect.

Date of experience: April 30, 2017
Arizona
1 review
0 helpful votes
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The flowers arrived at exactly the time as promised and the flowers were outstanding. They arrived two weeks ago and are still fresh and aromatic

Date of experience: April 30, 2017
Florida
1 review
0 helpful votes
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Very convenient
April 30, 2017

The website had a wide selection of flowers to choose from at a range of prices. Very easy to navigate and make the selection right for me. Delivery was extremely quick and my wife was very happy with the arrangement for our anniversary.

Date of experience: April 30, 2017
California
6 reviews
0 helpful votes
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The Heartfelt Tribute Floor Basket Arrangement (blue and white) is a gorgeous arrangement to honor the deceased whether man or woman.

Date of experience: April 29, 2017
California
1 review
0 helpful votes
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Everything was perfect! The flowers, balloons and chocolate covered strawberries! My roses are still alive 11 days later!
Thank you!

Date of experience: April 29, 2017
Washington
1 review
0 helpful votes
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I wouldn't recommend using 1-800 Flowers. I had an awful experience from the start. The package arrived on time, however, the package was damaged.

Won't even call customer support because I tried while ordering and they are completely useless. Stay away.

Date of experience: April 28, 2017
California
1 review
1 helpful vote
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Disappointed
April 28, 2017

The item arrived in a wet, sticky vase and as soon as the carrier handed it to me he took off. As I was placing the flowers where my wife would notice them one of the roses had been broken from the stem and fell to the floor as I slightly tilted the vase to set it down.

Date of experience: April 28, 2017
Georgia
1 review
0 helpful votes
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Wife was happy
April 27, 2017

The flowers were very pretty. They had to adjust the arrangement a little but still they were pretty. Flowers were sent on time and the wife was happy. Happy wife happy life!

Date of experience: April 27, 2017

From the business

Send flowers and send a smile! Discover fresh flowers online, gift baskets, and florist-designed arrangements. Flower delivery is easy at 1-800-Flowers.com.