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1-800 Flowers

1.8

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1-800 Flowers Reviews Summary

1-800 Flowers has a rating of 1.8 stars from 1,376 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with 1-800 Flowers most frequently mention customer service, local florist and next day. 1-800 Flowers ranks 274th among Flower Delivery sites.

service
367
value
339
shipping
342
returns
234
quality
293
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Iraq
3 reviews
0 helpful votes
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Status quo
June 24, 2017

You did what you were supposed to do; however, as I said in my initial review, at first you said it was free shipping. And then you charged me $15.00 in shipping once my order was finalized. That's not "cool". That's sneaky sales, which I don't appreciate. And all this nonsense of having to register so that you can market and sell my information is also annoying.

Date of experience: June 23, 2017
Arkansas
1 review
0 helpful votes
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Sympathy Plant
June 23, 2017

We want something unique for a friend who had lost her Mother. We were very pleased with the Remembrance Tree plant, as was our friend.

Date of experience: June 23, 2017
New York
1 review
0 helpful votes
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Fabulous Fruit arrangement. Something more masculine than flowers, and the milk chocolate was delightful and highly appreciated - Giving healthy competition to those "Other Guys". Arrived on-time, exactly as described. Very pleased.

Date of experience: June 23, 2017
Alabama
1 review
0 helpful votes
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Never Fails
June 23, 2017

I've always had a good experience with 1-800-Flowers. From their selection, their follow-ups confirming delivery and/or issues, and customer service.

Date of experience: June 23, 2017
Florida
1 review
0 helpful votes
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Terrible Experience
June 23, 2017

The flowers looked half dead on arrival and the whole bouquet had no more than 5 flowers. I have used 1-800-Flowers before and their service used to be much better in the past. I definitely won't use them again.
Picture 1 - What I ordered
Picture 2 - What I got
Stay away!

Date of experience: June 23, 2017
California
1 review
0 helpful votes
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Outstanding
June 22, 2017

Sent 2 dozen yellow roses to my sister in Houston TX for her 80th birthday... based on the photo see sent and her comments... they were beautiful. When I saw the photo she sent, I thought there was only 1 dozen in the bouquet. So I called 1-800 flowers... at my word they were ready to send another dozen... but a call from my sister confirmed there were 2 dozen (just a bad angle on the photo), so I quickly called 1-800 flowers and cancelled that shipment for the dozen roses... caught it before it shipped. But bottom line... from start to finish... 1-800 flowers is the most professional, customer service operation I have ever dealt with... thank you so very much.

Date of experience: June 22, 2017
Colorado
1 review
0 helpful votes
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Excellent service!
June 21, 2017

1800 Flowers is fantastic! Great website, delivered when promised. I recently shopped with them and found a wide variety of flowers, sweets, and lovely suggestions for gifts. Will visit their site again!

Date of experience: June 21, 2017
Washington
1 review
0 helpful votes
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Colorful Balloons!
June 21, 2017

I'm very pleased with the overall look and arrangement. The balloons were
Exactly as described and I was satisfied. I will continue to order with
1-800-Flowers

Date of experience: June 21, 2017
Spain
2 reviews
0 helpful votes
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I've been shopping with 1800Flowers for many years and always got the same extreme satisfaction. You can't but find something you'll like among the large variety of products offered on the website. Customer service is at a top, Delivery's been always on desired time. I warmly recommend 1800Flowers.

Date of experience: June 19, 2017
Missouri
1 review
0 helpful votes
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Delivered flowers that in no way looked like the ones I ordered. Talked to Customer Service twice. Both times they were supposed to send 50% refund. No refund ever came (and I checked SPAM folder too). When I tried to call again, it keeps hanging up on me. I can't get a hold of a real person. 1-800-Flowers is on my "do not use" list. Such a rip off.

Date of experience: June 19, 2017
Colorado
1 review
0 helpful votes
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Flowers were nice but vase too small for amount of flowers and blue dye easily stained skin/countertop. Flowers were healthy and fragrant

Date of experience: June 19, 2017
Virginia
1 review
0 helpful votes
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Awesome
June 19, 2017

Very happy and pleased with my order. I will defiantly return here again whenever I need to send flowers to someone.

Date of experience: June 19, 2017
North Dakota
1 review
0 helpful votes
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The flowers were delivered locally in bad condition still warm due to the heat inside the vehicle. I don't recommend this website

Date of experience: June 18, 2017
West Virginia
1 review
0 helpful votes
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Wonderful job getting the delivery on time to her workplace. She had a big smile. She called me to let me know how beautiful the flowers were and how grateful she was. It was great birthday surprise.

Date of experience: June 18, 2017
Florida
1 review
0 helpful votes
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Great job on getting the package there ontime. However, there were a few roses that had alot of brown aging and several of the sunflowers too. Also even though the flowers were cared for properly, the flowers looked pretty browned within 2 days. That should not have happened that quickly. Think i will just look up local florists from now on.

Date of experience: June 15, 2017
Canada
5 reviews
5 helpful votes
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I have been using them for years now, very reliable service. A little pricey compared to other stores but it is usually worth considering the service quality, timeliness and hassle free experience.

Date of experience: June 15, 2017
Oregon
1 review
0 helpful votes
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Quality and Timely
June 15, 2017

My last orders arrived in a timely manner and were absolutely beautiful arrangements, identical to the on-line images from which I made my selections.

Date of experience: June 15, 2017
New Jersey
1 review
0 helpful votes
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Beautiful flowers
June 15, 2017

My wife was both surprised and elated to have recieved these beautiful flowers. I will be sure to order fro 1-800-flowers for all my needs going forward

Date of experience: June 15, 2017
Nevada
1 review
0 helpful votes
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Flowers were DOA
June 15, 2017

Many of the flowers looked half dead on arrival and the whole bouquet only lasted a couple days. This is my 2nd experience with 1-800-Flowers and neither one has gone right. They won't burn me a 3rd time. Stay away.

+1
Date of experience: June 15, 2017
California
1 review
1 helpful vote
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I've never had a problem with 1-800-Flowers. If I email them to request a specific time for delivery, they respond quickly, telling me that they've notified their florist in my area. As for some of the other reviewers complaining about the size of their floral orders being smaller than they thought it would be, 1-800-Flowers does provide the dimensions in the description. It's not their fault if the customer didn't look hard enough.

Date of experience: June 14, 2017

From the business

Send flowers and send a smile! Discover fresh flowers online, gift baskets, and florist-designed arrangements. Flower delivery is easy at 1-800-Flowers.com.