123SecurityProductsReviews 215

Hello,

Besides of the good prices, don't bother to deal with them - they don't care about any problem, no matter how you do ask and they won't fix any issues. But sadly they lie a lot over the phone...

I ordered parts on Febr. 14th, items came in incomplete. No reply for emails and you have to chase the sales rep (Jesse) for days to get a hold on him on the phone. If he has a bad day, he simply yells at you and hangs up the phone. If you complain to Karen (manager), she promises everything and she never calls back. She never did actually and she never fixed any problems.

I also received duplicate item, instead of the part i really needed to complete the order.

Finally i cancelled the order for the missing parts and instead of replying to my email, they simply sent the missing items out...

Today is 3/6/2017 and i still missing items, one they simply left out of the original order (but i paid for it), the other just "didn't yet ship form the supplier"

No comment, the most ridiculous company i've ever seen.

Stay far away, i have all the proves i just said above.

Zolie

Well listed web-site. But the security DVR that I bought with cameras stopped working. Althought their web helpers were on-point, their web-site is confusing as to how to get a repair done and the way the product is sent in. Had to do several e-mails to them to get a clearer understanding. Then, their automated systems kept sending me e-mails that if I didn't get the requirements met in 3 days, my repair would be stopped and I may have to pay a fee to get the repairs. The service personnel told to ignore those automated e-mails, that I had done everything properly. My DVR was returned, repaired, but the experience with the automated e-mails upset me.