Zus.pl

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Poland
2 reviews
15 helpful votes
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Afraid to take responsibility
February 23, 2021

I got bad experience with Medicover doctors back in Poland. I addressed my queries to Zus - institution who suppose to assist in case of conflict.
When called to customer support to Zus, I was listened and then advised that I need to go to Medicover and speak to doctors manager, because Zus cannot do anything.
I was ignored when explained about manager of the doctor was rude and unprofessional. I have names dates and call recordings. However received no assistance from company who collects money and potentially should solve problems. Shame on you!

Date of experience: February 23, 2021