Zooplus UKReviews 45

Ordered a quantity of food for my cats but only a quarter of my order arrived. Customer services useless blamed the delivery company for loosing the rest of it. Left me with very little food for one of my animals who can only have a very limited diet. They are not interested in the problem they have caused me as I do not live near to a pet shop to get replacement supplies and they have taken a large payment for the food not supplied. Do not use this company as they only interested in getting your money and don't honour their contract to supply the goods as ordered.

Prices are good. Range of stock is good. Delivery is awful. Orders go missing, deliveries arrive late or not at all. You have to spend over £15 just to order then it's an extra £4.99 for delivery unless you spend over £29. Complete waste of time and money. There are so many other websites selling the same things or at least similar things at the same price so needless to say, I certainly won't be using them again especially as I recommended zooplus to friends and family and they've had similar experiences. Quite embarrassing.

I've been happy with Zooplus so far, been using them on and off for about 18 months. I like their prices, they are normally the cheapest for the dry dog food I buy and if not, only a pound or two more expensive for a large bag. Delivery is free and quick.

The second time I placed an order I added an incorrect bag of dog food by mistake. When it arrived I informed them and they got the courier to pick it up the next day at no cost to me and at the same time delivered the item I meant to order, was very impressed.

Another time they sent an incorrect item, was a glow in the dark collar instead of a dog toy. They let me keep the collar and refunded me for the toy so was satisfied with that too.

I don't buy my dry dog food from anywhere else now and usually add a few extra odds and ends in to the order at the same time

Shambolic customer service - i have spent a lot of money with zooplus, but when I tried to pay for an order, it kept defaulting to 'pay by bank transfer' with no option to revert to pay by card. I emailed their 'customer service' several times to resolve the problem - they say they called back, but there is no record and they ignored my updated mobile number. Overall, they wasted a lot of my time by not reading my emails properly - i took my order to another supplier who offered the same products for less - i would not use them as they treat customers with contempt

My cat has colitis and so I have to be really careful about the types of food I get for him. Zooplus stocks a good selection of animal food that is grain free and organic. One of the orders I had, never got delivered but when I rang customer service, they sent me out another large bag of cat biscuits straight away. They were very helpful, so unlike some of the other reviews, I found my experience to be a very pleasant one. I also think how you treat customer service staff has a lot to do with the service you get back. If you're not happy with the service, ask for a manager and I am sure that would help you get your issue solved. I have ordered 3 times from them now and so far, they have been excellent.

I ordered off this company in 2014 and was happy with the results. Now in October 2015 they seemed to of helped themselves to £59.99 out of my account and refuse to tell me what i ordered and not send me a invoice even though my card was used they view me as a "third party" but did tell someone else had a delivery and it had been accepted but they will not tell who ordered it until i get a police report. I am sure this is all cods wallop as if its my card I have a right to a invoice. 3 separate emails I received from them asking for a police report of which I cant report as 1) they wont care 2) I cant tell them who apparently ordered. Steer clear. Rip off merchants off my card

I received damaged bag of dog food, I got in touch within a half an hour asking for an exchange and for damaged one to be taken away, 2 days later they asked for photo so I emailed it, no reply emailed again, they said they got no photo so this time I emailed again and also uploaded the image, they offered £12 discount which I refused as I explained I didn't know how long it was opened, heard nothing since, so had to put in claim with Paypal, I keep emailing them to ask them to take away old food as they have it in their terms and conditions that they collect stuff that is too awkward to post, and they refuse to answer, I am now going to have to pay excess weight charges on my bin unless I pay for acourier service to ship it back and hope for quick refund, which I doubt with their customer service, they may be quick and cheap but first sign of trouble they dont want to know, beware of buying large