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Zolucky

3.4

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Zolucky Reviews Summary

The company has garnered mixed feedback, with some customers appreciating the unique styles and reasonable prices of their clothing. However, a significant number of reviews highlight concerns about poor product quality, misleading representations, and extensive delivery delays. Customers frequently report difficulties with returns, including unexpected shipping costs and lack of timely support. While a few positive experiences were noted regarding customer service, the overall sentiment leans towards dissatisfaction, suggesting that potential buyers should approach with caution and consider the risks associated with purchasing from this company.

This summary is generated by AI, based on text from customer reviews

service
1,324
value
515
shipping
515
returns
299
quality
3,087

Instant Feedback

105,437 reviews

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New Jersey
1 review
3 helpful votes
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Before you buy you should know a few things they don't tell you. If you are not satisfied, you need to upload pictures showing the reason why. Except that it always gets an error message. So I sent the pics of issues to the customer service email only to be told that well, you need to send it to China to return it and you are responsible for international shipping charges back to China including tariffs.
Material was very flimsy. I sent a pic showing you could see my fingerprints behind the material when I put my hand behind the material
Sizing was bizarre. I did check the measurements. In fact, I ordered what I thought might be a bit tight on the tops based on the chart - a medium. It was so loose 2 of me could have fit in and I sent a picture. Then the pants I ordered a size large even though based on the chart I should have easily been a medium. I couldn't even fit them on to take a pic of me in it. So I laid them side by side- their large and my usual medium. Their large was 1.5 inches smaller than my medium (so 3 inches in diameter) That is a big difference One of the blouses was so big when I stretched my arm out the sleeve went 2 inches beyond my fingertips. I felt like a little girl trying on my mommy's clothes. Even though I followed the size charts for both tops and bottoms.
Do NOT buy anything from them. Poor quality material, bizarre sizing (you don't know what you will get) and they are basically telling you that you are stuck with it because it will cost more to send back. And then, they DO NOT TELL YOU THE ADDRESS TO SEND BACK.

Date of experience: March 13, 2022
Miss W. — Zolucky Rep
over a year old

Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.

Size of items from different designers differ. You need to check the garment measurements in size guide and compare them with your clothing's measurements when choosing size. They are true measurements.

We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!

If you have questions about your order, please contact us by email at [email protected] or by 24/7 chat online.

Zolucky is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.

Stay safe and have a good day!

Texas
1 review
0 helpful votes
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Easy checkout
March 13, 2022

Your website is easy to navigate and I received my product sooner than expected

Date of experience: March 13, 2022
Illinois
1 review
0 helpful votes
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I have no time
April 10, 2022
Updated review

I am not satisfied. I ordered medium size but I got item for very fat lady :(

Date of experience: March 11, 2022
Miss W. — Zolucky Rep
over a year old

Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.

Size of items from different designers differ. You need to check the garment measurements in size guide and compare them with your clothing's measurements when choosing size. They are true measurements

We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!

If you have questions about your order, please contact us by email at [email protected] or by chat online.

Zolucky is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.

Stay safe and have a good day!


Thanks, I am satisfied!
February 8, 2022
Previous review

It is great, thanks!

Date of experience: February 8, 2022
Delaware
1 review
2 helpful votes
Follow sharon m.
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Clothes not as pictured, cheap flimsy when I ask to return they told me I had to pay custom fees, and additional charges, offered to refund me 15% of what I paid. Then when I said no they offered me 50%. RIIP OFF RIP OFF RIP OFF in my opinion, no where in the return policy did it mention costly custom fees and to CHINA. Why would they offer 15% of what I paid. The return address on the package was New York. But I can return there. I have to return to CHIna.

Date of experience: March 9, 2022
Miss W. — Zolucky Rep
over a year old

Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.

We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!

If you have questions about your order, please contact us by email at [email protected] or by chat online.

Zolucky is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.

Stay safe and have a good day!

Texas
1 review
0 helpful votes
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Good product/slow delivery
April 8, 2022
Updated review

Took way too long to get here.
And have other orders in same position.
Like the products, but very delayed delivery hampers the process.

Date of experience: March 9, 2022

Great!
February 7, 2022
Previous review

Great! Fast!

Date of experience: February 7, 2022
California
1 review
0 helpful votes
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Online shopping
March 9, 2022

It was good prices, but it kept changing the price. I finally figured out it was the coupon. I finally got the prices I expected. I wish I could leave a note with the purchase, it was a gift.

Date of experience: March 8, 2022
Texas
2 reviews
0 helpful votes
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Not quite perfect, but almost
March 8, 2022

Past orders have shown that the fit is pretty tight for the sizes stated, I have since been ordering a size larger but find they are still tight.

Date of experience: March 8, 2022
Virginia
1 review
0 helpful votes
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First Time Buyer
April 7, 2022
Updated review

Returning items is not easy. Really impossible. I have to pay for return shipping to China, way too expensive. There should be an easier way for returns. One of my items was canceled and not received in the shipment. A refund should have went to my PayPal account at that time. No refund to date for that item. The 15% offer to not return the items is absurd. That would mean I would get $20. I am returning the items because I can't wear them. The fabric is of poor quality. The sizes not comparable to United States sizes. I want to return all but (1) item. Prices are great but I know why now. You get what you pay for!

Date of experience: March 8, 2022
Miss W. — Zolucky Rep
over a year old

Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.

The rest unshipped item has been canelled and while we try to refund you, the payment has been reversed as you disputed the charge and now we will have to wait for PayPal's resolution.

We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!

If you have questions about your order, please contact us by email at [email protected] or by chat online.

Zolucky is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.

Stay safe and have a good day!


First time buyer
February 6, 2022
Previous review

Good shopping experience. Hope the quality of the merchandise is good.

Date of experience: February 6, 2022
Missouri
1 review
0 helpful votes
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Fun creative apparel
March 8, 2022

I enjoy shopping at Zolucky: both the website experience and the fun inexpensive apparel makes it a joy.

Date of experience: March 8, 2022
Australia
2 reviews
0 helpful votes
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Got what I paid for
April 6, 2022

Thought it was a good price and jersey too. Receiving it, the fabric was thin but this is what you get when you cannot feel. See it in the flesh

Date of experience: March 7, 2022
Colorado
1 review
0 helpful votes
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ShoppinDeb
March 6, 2022

Easy to shop and place the order. The dress came in the time they said it would arrive and I could follow where it was to the time it arrived.

Date of experience: March 6, 2022
Virginia
1 review
0 helpful votes
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Love these tops!
March 5, 2022

Shirts are great... I will be ordering again... Thank you so much!

Date of experience: March 5, 2022
Mississippi
1 review
0 helpful votes
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They have nice looking items on their website, but when you get them they are not as advertised. Then when you want to return them they offer you 15% of the item price to keep them. And tell you that they have to be returned to China, which is a total lie since they are shipped from Jamaica Florida! Do not order from this company!

Date of experience: March 5, 2022
Miss W. — Zolucky Rep
over a year old

Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.

We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!

If you have questions about your order, please contact us by email at [email protected] or by chat online.

Zolucky is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.

Stay safe and have a good day!

Alaska
1 review
0 helpful votes
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Delivery
March 5, 2022
Updated review

It took almost two months for my delivery. I received my packages today 03-04-2022/ Loved the products. Was worried that I would never receive them.

Date of experience: March 4, 2022

So far so good How long before delivery?
January 9, 2022
Previous review

Hoping for a delivery as good as the ease in shopping.

Date of experience: January 9, 2022
Canada
1 review
0 helpful votes
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I loved
April 3, 2022

I bought three sweaters at this store. It was just what he needed. I loved the simplicity of everything, it will look great with my jeans. Thanks, keep up the good work.

Date of experience: March 4, 2022
Michigan
2 reviews
0 helpful votes
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All of my sizes on my order were wrong
April 3, 2022

My pair of shorts I ordered were supposed to be a 2XL and I got a small, all the shirts I ordered were the wrong size. Needless to say I am very disappointed and probably will not shop your site again! Never received my bracelet either!

Date of experience: March 4, 2022
Miss W. — Zolucky Rep
over a year old

Sorry for any inconvenience caused. As we check, you did order size S for the shrots. You may mistakenly add the wrong size to cart and did not notice that. Next time you may check the order confirmation we sent and reach us to change the size if anything is wrong.

We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at [email protected] or by chat online.

Zolucky is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.

Stay safe and have a good day!

Arizona
1 review
0 helpful votes
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Easy to shop
March 4, 2022

Good fabric, as pictured, shoulders, bust and waist fit. Not enough room at the hips and mine are not larger than my bust.

Date of experience: March 3, 2022
Pennsylvania
1 review
0 helpful votes
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Products
March 3, 2022
Updated review

Your shipping costs are a little high otherwise I like your products.

Date of experience: March 3, 2022

Quality
January 11, 2022
Previous review

I love your orifucts

Date of experience: January 11, 2022
Michigan
1 review
0 helpful votes
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Be sure the size is correct!
March 3, 2022

With much deliberation I chose and bought several pieces of clothing. As it turned out, two of the heavier weight pieces were a tad too small. Trying to return them, I was told I needed to send them directly to China! No where on Zolucky's website had I seen that. If I had I would never have ordered from Zolucky.

Date of experience: March 2, 2022
Texas
1 review
0 helpful votes
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I was disappointed that your website did not have a tracking order to follow through with shipment. The negative reviews were bad. Not knowing that my order would be shipped or not.

Date of experience: March 2, 2022