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The company has garnered mixed feedback, with some customers appreciating the unique styles and reasonable prices of their clothing. However, a significant number of reviews highlight concerns about poor product quality, misleading representations, and extensive delivery delays. Customers frequently report difficulties with returns, including unexpected shipping costs and lack of timely support. While a few positive experiences were noted regarding customer service, the overall sentiment leans towards dissatisfaction, suggesting that potential buyers should approach with caution and consider the risks associated with purchasing from this company.
This summary is generated by AI, based on text from customer reviews
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Before you buy you should know a few things they don't tell you. If you are not satisfied, you need to upload pictures showing the reason why. Except that it always gets an error message. So I sent the pics of issues to the customer service email only to be told that well, you need to send it to China to return it and you are responsible for international shipping charges back to China including tariffs.
Material was very flimsy. I sent a pic showing you could see my fingerprints behind the material when I put my hand behind the material
Sizing was bizarre. I did check the measurements. In fact, I ordered what I thought might be a bit tight on the tops based on the chart - a medium. It was so loose 2 of me could have fit in and I sent a picture. Then the pants I ordered a size large even though based on the chart I should have easily been a medium. I couldn't even fit them on to take a pic of me in it. So I laid them side by side- their large and my usual medium. Their large was 1.5 inches smaller than my medium (so 3 inches in diameter) That is a big difference One of the blouses was so big when I stretched my arm out the sleeve went 2 inches beyond my fingertips. I felt like a little girl trying on my mommy's clothes. Even though I followed the size charts for both tops and bottoms.
Do NOT buy anything from them. Poor quality material, bizarre sizing (you don't know what you will get) and they are basically telling you that you are stuck with it because it will cost more to send back. And then, they DO NOT TELL YOU THE ADDRESS TO SEND BACK.
Your website is easy to navigate and I received my product sooner than expected
I am not satisfied. I ordered medium size but I got item for very fat lady :(
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
Size of items from different designers differ. You need to check the garment measurements in size guide and compare them with your clothing's measurements when choosing size. They are true measurements
We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!
If you have questions about your order, please contact us by email at [email protected] or by chat online.
Zolucky is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
Clothes not as pictured, cheap flimsy when I ask to return they told me I had to pay custom fees, and additional charges, offered to refund me 15% of what I paid. Then when I said no they offered me 50%. RIIP OFF RIP OFF RIP OFF in my opinion, no where in the return policy did it mention costly custom fees and to CHINA. Why would they offer 15% of what I paid. The return address on the package was New York. But I can return there. I have to return to CHIna.
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!
If you have questions about your order, please contact us by email at [email protected] or by chat online.
Zolucky is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
Took way too long to get here.
And have other orders in same position.
Like the products, but very delayed delivery hampers the process.
It was good prices, but it kept changing the price. I finally figured out it was the coupon. I finally got the prices I expected. I wish I could leave a note with the purchase, it was a gift.
Past orders have shown that the fit is pretty tight for the sizes stated, I have since been ordering a size larger but find they are still tight.
Returning items is not easy. Really impossible. I have to pay for return shipping to China, way too expensive. There should be an easier way for returns. One of my items was canceled and not received in the shipment. A refund should have went to my PayPal account at that time. No refund to date for that item. The 15% offer to not return the items is absurd. That would mean I would get $20. I am returning the items because I can't wear them. The fabric is of poor quality. The sizes not comparable to United States sizes. I want to return all but (1) item. Prices are great but I know why now. You get what you pay for!
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
The rest unshipped item has been canelled and while we try to refund you, the payment has been reversed as you disputed the charge and now we will have to wait for PayPal's resolution.
We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!
If you have questions about your order, please contact us by email at [email protected] or by chat online.
Zolucky is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
Good shopping experience. Hope the quality of the merchandise is good.
I enjoy shopping at Zolucky: both the website experience and the fun inexpensive apparel makes it a joy.
Thought it was a good price and jersey too. Receiving it, the fabric was thin but this is what you get when you cannot feel. See it in the flesh
Easy to shop and place the order. The dress came in the time they said it would arrive and I could follow where it was to the time it arrived.
They have nice looking items on their website, but when you get them they are not as advertised. Then when you want to return them they offer you 15% of the item price to keep them. And tell you that they have to be returned to China, which is a total lie since they are shipped from Jamaica Florida! Do not order from this company!
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!
If you have questions about your order, please contact us by email at [email protected] or by chat online.
Zolucky is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
It took almost two months for my delivery. I received my packages today 03-04-2022/ Loved the products. Was worried that I would never receive them.
Hoping for a delivery as good as the ease in shopping.
I bought three sweaters at this store. It was just what he needed. I loved the simplicity of everything, it will look great with my jeans. Thanks, keep up the good work.
My pair of shorts I ordered were supposed to be a 2XL and I got a small, all the shirts I ordered were the wrong size. Needless to say I am very disappointed and probably will not shop your site again! Never received my bracelet either!
Sorry for any inconvenience caused. As we check, you did order size S for the shrots. You may mistakenly add the wrong size to cart and did not notice that. Next time you may check the order confirmation we sent and reach us to change the size if anything is wrong.
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at [email protected] or by chat online.
Zolucky is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
Good fabric, as pictured, shoulders, bust and waist fit. Not enough room at the hips and mine are not larger than my bust.
Your shipping costs are a little high otherwise I like your products.
With much deliberation I chose and bought several pieces of clothing. As it turned out, two of the heavier weight pieces were a tad too small. Trying to return them, I was told I needed to send them directly to China! No where on Zolucky's website had I seen that. If I had I would never have ordered from Zolucky.
I was disappointed that your website did not have a tracking order to follow through with shipment. The negative reviews were bad. Not knowing that my order would be shipped or not.
Answer: I agree they make it so much trouble to return the chemical-laden items, you just give up! I will never use them again. Not worth it! Order from a respectable vendor instead. I just lost over $100.-- Lesson learned.
Answer: Since I paid and didn't receive my order, I'll have to say it's a scam I ordered on October 2,2020 ( see my review under L. A.) and they refused to help. I just learned that you can dispute the charges but there's a time limit. The suggestion is that the company is waiting you out until you can't dispute the charges anymore and then there will be nothing you can do about it. I'll be looking into the Federal Trade Commission today.
Answer: It'sbeen 20 days my parcels been shipped yet after 1 Dec it shows all shipping has stopped! When will I get my order and where is it? Tracking says it's in township NJ as of the 1st but it stops there?! No further shipping notifications?! Order # HBIIE00127371
Answer: The garment is manufactured in China and you have to send it back to China, which often costs more than the item.
Answer: Since I never received my order, I'll have to say they are a scam. I ordered on October 2,2020 ( see my review under L. A.) and they refused to help. I just learned that you can dispute the charges but there's a time limit. The suggestion is that the company is waiting you out until you can't dispute the charges anymore and then there will be nothing you can do about it. I'll be looking into the Federal Trade Commission today.
Answer: I also ordered 11 items on November 5th, 2020. Have received 4 of them and it's 12/20/20. There are some sitting in Maryland for 3 weeks now(per tracking information). Email is the only option to communicate. As mentioned above, they say you have to return it to china, and PAY shipping, but it came from California(which you can NOT return to). I was offered a 15% cash refund to keep them instead of returning them. What I got was completely different looking, and yes, very cheaply made and looked NOTHING like the pictures. I spent 197... would get $30 back, and STILL be out $167(which is should not cost to return)... HOWEVER, 3/4 of my order is not here... and you HAVE to return your order within 15 days to get your money back, so I would have to return things in multiple shipments. As mentioned above. Shady company, do not order from the. Sorry.
Answer: This company is nothing but a scam... seriously... don't waste your time or money on them.
Answer: Sorry to keep you waiting. You can track your order here https://zolucky.com/order-query
Answer: You will receive a copy/paste email that they do not return anything to China. They may offer you a 15% refund but that is likely a lie as well. This company produces knock off items of poor quality that are soaked in smelly chemicals. They are one thing only - GREEDY. Just want your credit card, no refunds. They are not a legitimate business, but no regulations in China is my guess. Buyer Beware! Shop Elsewhere!
Answer: Sorry for any inconvenience caused. Your items may be shipped sepaately due to different processing time. Delivery time = processing time + shipping time Order Processing: 3-5 Business Days. Postal Service: 10-15 Business Days. Could you please advise the order number so that we can check for you? You can also email us and we will be able to locate your order with your email address. If you have questions about your order, please contact us by email at [email protected] or by chat online. Zolukcy is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!


Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
Size of items from different designers differ. You need to check the garment measurements in size guide and compare them with your clothing's measurements when choosing size. They are true measurements.
We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!
If you have questions about your order, please contact us by email at [email protected] or by 24/7 chat online.
Zolucky is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!