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The company has garnered mixed feedback, with some customers appreciating the unique styles and reasonable prices of their clothing. However, a significant number of reviews highlight concerns about poor product quality, misleading representations, and extensive delivery delays. Customers frequently report difficulties with returns, including unexpected shipping costs and lack of timely support. While a few positive experiences were noted regarding customer service, the overall sentiment leans towards dissatisfaction, suggesting that potential buyers should approach with caution and consider the risks associated with purchasing from this company.
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Shopping was easy, but the item I got wasn't quiet what it looked like in the photo.
Wish you did not change prices on me. Keep prices as advertised.
The order I received took longer to ship then I wanted. One of the items was different then I thought. The
Fabric was different then I expected
I ordered a dress- the quality was terrible.
Attempted to return- and was told I'd have to ship item to China. And they could only refund 15%.
Not sure how this company stays in business.
Clothing is poor quality and not as reflected on your website
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
As we check, we have replied to your return request on March 19. Could you pleases double check your spam emails in this case?
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at [email protected] or by chat online.
Zolucky is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
I appreciate that sizing info is readily available. Though I was able to fit into the dress size using the chart provided, it was just a straight column. There was no shape or scallop to the bottom hem that appears to be in the picture. The material is cheap and the "jacket" that came with the dress looks like a choir robe. Really unfortunate.
Photo of some items deceiving. Fabric is not quality. Item shipped from USA but you have to return it to China where the shipping will cost more than what item cost. This should be reported. They try to force you to keep their product by offering you a percentage of your money back to keep the merchandise. China's measurement is different from US, items tend to run smaller than US sizes.
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!
If you have questions about your order, please contact us by email at [email protected] or by chat online.
Zolucky is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
I purchased several items from Zolucky. Every piece of clothing ordered was way to big. They were 3 times the size they should have been and the material was horrible! I had also ordered some jewelry items that were so cheap and didn't look anything like the pictures. I normally do not give reviews, but you should not get swindled like I did. I tried to get them to do a return. They let me know that it would cost me way more than it was worth it to return the items and that I would have to do it on my own dime. I was also told they would prefer just giving me back 15% for the items purchased. They will only give 15% back on part of the clothing items. THIS IS NOT A REPUTABLE COMPANY. Stay away from them.
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!
If you have questions about your order, please contact us by email at [email protected] or by chat online.
Zolucky is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
The picture of the dress looked flared but receiving it is not flared it is straight. I will not purchase anything from you again
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
We have been paying attention to the quality and we will make a big change soon. Hope to see you again!
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at [email protected] or by chat online.
Zolucky is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
This is my 2nd order with Zolucky, and unfortunately I was quite disappointed after receiving this order. The majority of the items did not look as good as they do via the online catalogue. The tops looked like the design was copied onto the fabric and just is not that pretty. Am afraid now to place any future orders.
I always find such beautiful items on Zolucky website and at such great prices. And the products are of good quality as well. I would recommend them for sure.
Easy to look for items. Easy check out. Reasonable prices. Nice free gift. All of this is true.
No problems except I forgot to use coupon code. Not sure if I used it or not.
It was an easy purchase process and the tracking procedures were understood
Quick and easy and the prices are good and the products are nice
I really liked the dresses I ordered- unfortunately I had to send them back because I ordered small but not petite. They were wat too long on me. If they carry small petite I will be reordering.
The item I ordered looked like it was a light sweater, but what I received was a long-sleeve T-shirt with colors that were less vibrant than the picture showed.
Answer: I agree they make it so much trouble to return the chemical-laden items, you just give up! I will never use them again. Not worth it! Order from a respectable vendor instead. I just lost over $100.-- Lesson learned.
Answer: Since I paid and didn't receive my order, I'll have to say it's a scam I ordered on October 2,2020 ( see my review under L. A.) and they refused to help. I just learned that you can dispute the charges but there's a time limit. The suggestion is that the company is waiting you out until you can't dispute the charges anymore and then there will be nothing you can do about it. I'll be looking into the Federal Trade Commission today.
Answer: It'sbeen 20 days my parcels been shipped yet after 1 Dec it shows all shipping has stopped! When will I get my order and where is it? Tracking says it's in township NJ as of the 1st but it stops there?! No further shipping notifications?! Order # HBIIE00127371
Answer: The garment is manufactured in China and you have to send it back to China, which often costs more than the item.
Answer: Since I never received my order, I'll have to say they are a scam. I ordered on October 2,2020 ( see my review under L. A.) and they refused to help. I just learned that you can dispute the charges but there's a time limit. The suggestion is that the company is waiting you out until you can't dispute the charges anymore and then there will be nothing you can do about it. I'll be looking into the Federal Trade Commission today.
Answer: I also ordered 11 items on November 5th, 2020. Have received 4 of them and it's 12/20/20. There are some sitting in Maryland for 3 weeks now(per tracking information). Email is the only option to communicate. As mentioned above, they say you have to return it to china, and PAY shipping, but it came from California(which you can NOT return to). I was offered a 15% cash refund to keep them instead of returning them. What I got was completely different looking, and yes, very cheaply made and looked NOTHING like the pictures. I spent 197... would get $30 back, and STILL be out $167(which is should not cost to return)... HOWEVER, 3/4 of my order is not here... and you HAVE to return your order within 15 days to get your money back, so I would have to return things in multiple shipments. As mentioned above. Shady company, do not order from the. Sorry.
Answer: This company is nothing but a scam... seriously... don't waste your time or money on them.
Answer: Sorry to keep you waiting. You can track your order here https://zolucky.com/order-query
Answer: You will receive a copy/paste email that they do not return anything to China. They may offer you a 15% refund but that is likely a lie as well. This company produces knock off items of poor quality that are soaked in smelly chemicals. They are one thing only - GREEDY. Just want your credit card, no refunds. They are not a legitimate business, but no regulations in China is my guess. Buyer Beware! Shop Elsewhere!
Answer: Sorry for any inconvenience caused. Your items may be shipped sepaately due to different processing time. Delivery time = processing time + shipping time Order Processing: 3-5 Business Days. Postal Service: 10-15 Business Days. Could you please advise the order number so that we can check for you? You can also email us and we will be able to locate your order with your email address. If you have questions about your order, please contact us by email at [email protected] or by chat online. Zolukcy is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!


Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
For return,
Once we receive the parcel, full refund will be proceeded to you in one week.
We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!
If you have questions about your order, please contact us by email at [email protected] or by chat online.
Zolucky is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!