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The company has garnered mixed feedback, with some customers appreciating the unique styles and reasonable prices of their clothing. However, a significant number of reviews highlight concerns about poor product quality, misleading representations, and extensive delivery delays. Customers frequently report difficulties with returns, including unexpected shipping costs and lack of timely support. While a few positive experiences were noted regarding customer service, the overall sentiment leans towards dissatisfaction, suggesting that potential buyers should approach with caution and consider the risks associated with purchasing from this company.
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Shopping experience good, now need to wait and see quality before I order more
Sizing is so inaccurate, a 3x =usa large. Fabric is cheap with patterns looking like a photo. They charge shipping and when it doesn't even match THEIR size chart measurements they make you send it to china when it ships from new york. They offered me a quick return of 10.79 on a 89.00 order. Pay pal will do nothing for you so don't waste your time
I ordered 2 Dresses both size Medium and one is too small and the other too big.
I have no issue with the products. The problem was with the delivery.
I just happened to be outside my front gate when the courier drove past at great speed.
My full address is written on my gate post in large letters but he did not stop to look. His vehicle was unmarked. Then he drove back past me again at great speed.
Later on a neighbour came with my parcel. He said he told the driver where to find me but he insisted leaving the parcel with him. I will not order any further products from Zolucky due to the apparent delivery difficulties.
I had an amazing experience with this company, at first I got a little concern due to the long delivery service, I called customer service, they respond right away and assure me my package is on the way. I received my packages and was very pleased.
Thank you very satisfied.
I enjoyed looking at the wide selections in dresses they are beautiful. This was very easy shopping online. Thank you
I sent an email explaining. Very confusing how your discounts are applied - or not applied. Some part make no sense. Thank you.
Thank you for explaining!
I sent an email explaining. Very confusing how your discounts are applied - or not applied. Some part make no sense. Thank you.
Your app kept making me buy more Ann's more when I was well past the "free shipping" amount!
It has been an Easy seamless process. So lucky also delivered the item promptly.
Some items disappear from my cart. One shirt I really wanted I could not find back. Otherwise, excellent. Fabric quality not what I expected
Thank you for your feedback. Sorry for any inconvenience caused.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
We will improve the usage of our website especially the cart issue. Hope to see you again!
Sorry to hear that the product does not meet your expectations.
We will forward your feedback and keep improving our products and services.
We have been paying attention to quality and sizing issue and we will make a big change soon.
If you have questions about your order, please contact us by email at [email protected] or by chat online.
Zolucky is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
Some items disappear from my cart. One shirt I really wanted I could not find back. Otherwise, excellent.
It's been so easy! And I love everything I have gotten!
The site is easy to use and delivery was within the time stated. But I am disappointed as most of the tops are not as attractive as shown. The polyester material used cheapens the top. I am returning several of the tops.
Had trouble with putting code in you gave me for a discount but got it I guess?
Everything is clearly shown and the price is really good!
Shopping experience pleasant on the whole. Really good price, looking forward to trying them on
Planned to have everything professionally fitted so not disappointed the clothes are too large.
Easy site to navigate! Was able to go to each category and look at each item.
Clothing was not as shown and was not in the size I ordered. I ordered medium and I think they were both XXL. I couldn't return them because it is very expensive to send to China and there would be customs and duty problems they told me when I inquired about doing a return. So I just gave them away to charity and wrote off the $62 I had spent buying and shipping.
Cute items for sale. Enjoyed the selection of tops and bought a pair of shoes.
Great choices. I love the tops that I ordered (8). Most were true to size. I gave two to my daughter.
I was very impressed with how quickly Zolucky responded to an issue I had with my order.
ISSUE
I emailed ZOLUCKY that I had received only four of the eight items I ordered. ZOLUCKY immediately sent me an email explaining where the other four tops were. ZOLUCKY also gave me an approximate date on when I should receive my other four tops? ZOLUCKY gave me tracking numbers. All within a 10 minute time frame. I said "WOW". I have received all my tops within the time frame ZOLUCKY said I would receive them. GREAT JOB!
Love the modern designs of the clothes. I've ordered from you before and everything is exactly to my size. Love your site. Wish I could get these earlier than two weeks. Hopefully I get them before May 28,2022. Would love to wear some of this to a Shen Yun Performance. I'll keep my fingers crossed.
It took me a while to figure out how to check out
Answer: I agree they make it so much trouble to return the chemical-laden items, you just give up! I will never use them again. Not worth it! Order from a respectable vendor instead. I just lost over $100.-- Lesson learned.
Answer: Since I paid and didn't receive my order, I'll have to say it's a scam I ordered on October 2,2020 ( see my review under L. A.) and they refused to help. I just learned that you can dispute the charges but there's a time limit. The suggestion is that the company is waiting you out until you can't dispute the charges anymore and then there will be nothing you can do about it. I'll be looking into the Federal Trade Commission today.
Answer: It'sbeen 20 days my parcels been shipped yet after 1 Dec it shows all shipping has stopped! When will I get my order and where is it? Tracking says it's in township NJ as of the 1st but it stops there?! No further shipping notifications?! Order # HBIIE00127371
Answer: The garment is manufactured in China and you have to send it back to China, which often costs more than the item.
Answer: Since I never received my order, I'll have to say they are a scam. I ordered on October 2,2020 ( see my review under L. A.) and they refused to help. I just learned that you can dispute the charges but there's a time limit. The suggestion is that the company is waiting you out until you can't dispute the charges anymore and then there will be nothing you can do about it. I'll be looking into the Federal Trade Commission today.
Answer: I also ordered 11 items on November 5th, 2020. Have received 4 of them and it's 12/20/20. There are some sitting in Maryland for 3 weeks now(per tracking information). Email is the only option to communicate. As mentioned above, they say you have to return it to china, and PAY shipping, but it came from California(which you can NOT return to). I was offered a 15% cash refund to keep them instead of returning them. What I got was completely different looking, and yes, very cheaply made and looked NOTHING like the pictures. I spent 197... would get $30 back, and STILL be out $167(which is should not cost to return)... HOWEVER, 3/4 of my order is not here... and you HAVE to return your order within 15 days to get your money back, so I would have to return things in multiple shipments. As mentioned above. Shady company, do not order from the. Sorry.
Answer: This company is nothing but a scam... seriously... don't waste your time or money on them.
Answer: Sorry to keep you waiting. You can track your order here https://zolucky.com/order-query
Answer: You will receive a copy/paste email that they do not return anything to China. They may offer you a 15% refund but that is likely a lie as well. This company produces knock off items of poor quality that are soaked in smelly chemicals. They are one thing only - GREEDY. Just want your credit card, no refunds. They are not a legitimate business, but no regulations in China is my guess. Buyer Beware! Shop Elsewhere!
Answer: Sorry for any inconvenience caused. Your items may be shipped sepaately due to different processing time. Delivery time = processing time + shipping time Order Processing: 3-5 Business Days. Postal Service: 10-15 Business Days. Could you please advise the order number so that we can check for you? You can also email us and we will be able to locate your order with your email address. If you have questions about your order, please contact us by email at [email protected] or by chat online. Zolukcy is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!


Thank you for your feedback.
Sorry to hear that the product does not meet your expectations.
We will forward your feedback and keep improving our products and services.
We have been paying attention to quality and sizing issue and we will make a big change soon.
And we will improve our return issue. Hope to see you again!
If you have questions about your order, please contact us by email at [email protected] or by chat online.
Zolucky is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!