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Zolucky

3.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Zolucky Reviews Summary

The company has garnered mixed feedback, with some customers appreciating the unique styles and reasonable prices of their clothing. However, a significant number of reviews highlight concerns about poor product quality, misleading representations, and extensive delivery delays. Customers frequently report difficulties with returns, including unexpected shipping costs and lack of timely support. While a few positive experiences were noted regarding customer service, the overall sentiment leans towards dissatisfaction, suggesting that potential buyers should approach with caution and consider the risks associated with purchasing from this company.

This summary is generated by AI, based on text from customer reviews

service
1,324
value
515
shipping
515
returns
299
quality
3,087

Instant Feedback

105,437 reviews

We monitor reviews for authenticity

South Dakota
1 review
0 helpful votes
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Easy to go through listings
July 15, 2022

Shopping experience good, now need to wait and see quality before I order more

Date of experience: July 15, 2022
New York
1 review
2 helpful votes
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Sizing is so inaccurate, a 3x =usa large. Fabric is cheap with patterns looking like a photo. They charge shipping and when it doesn't even match THEIR size chart measurements they make you send it to china when it ships from new york. They offered me a quick return of 10.79 on a 89.00 order. Pay pal will do nothing for you so don't waste your time

Zolucky attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 14, 2022
Miss W. — Zolucky Rep
over a year old

Thank you for your feedback.

Sorry to hear that the product does not meet your expectations.

We will forward your feedback and keep improving our products and services.

We have been paying attention to quality and sizing issue and we will make a big change soon.

And we will improve our return issue. Hope to see you again!

If you have questions about your order, please contact us by email at [email protected] or by chat online.

Zolucky is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.

Stay safe and have a good day!

Ohio
1 review
0 helpful votes
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L like the great selection of clothing.
July 15, 2022
Updated review

I ordered 2 Dresses both size Medium and one is too small and the other too big.

Date of experience: July 14, 2022

L like the great selection of clothing.
June 12, 2022
Previous review

This will be my first order.

Date of experience: June 11, 2022
Spain
1 review
0 helpful votes
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Easy to order
July 14, 2022

I have no issue with the products. The problem was with the delivery.
I just happened to be outside my front gate when the courier drove past at great speed.
My full address is written on my gate post in large letters but he did not stop to look. His vehicle was unmarked. Then he drove back past me again at great speed.
Later on a neighbour came with my parcel. He said he told the driver where to find me but he insisted leaving the parcel with him. I will not order any further products from Zolucky due to the apparent delivery difficulties.

Date of experience: July 14, 2022
Oregon
2 reviews
0 helpful votes
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So so
July 13, 2022

Took too long to get to me. The mailing was very very slow.

Date of experience: July 13, 2022
California
2 reviews
0 helpful votes
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Senior Friendly
July 13, 2022
Updated review

I had an amazing experience with this company, at first I got a little concern due to the long delivery service, I called customer service, they respond right away and assure me my package is on the way. I received my packages and was very pleased.
Thank you very satisfied.

Date of experience: July 13, 2022

Senior friendly
July 11, 2022
Previous review

I enjoyed looking at the wide selections in dresses they are beautiful. This was very easy shopping online. Thank you

Date of experience: July 10, 2022
Alabama
2 reviews
0 helpful votes
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Confusion Resolved
July 13, 2022
Updated review

I sent an email explaining. Very confusing how your discounts are applied - or not applied. Some part make no sense. Thank you.

Thank you for explaining!

Date of experience: July 13, 2022

Discount Confusion
August 3, 2022
Previous review

I sent an email explaining. Very confusing how your discounts are applied - or not applied. Some part make no sense. Thank you.

Date of experience: July 4, 2022

CONFUSING!
May 16, 2022
Previous review

Your app kept making me buy more Ann's more when I was well past the "free shipping" amount!

Date of experience: April 16, 2022
District of Columbia
1 review
0 helpful votes
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Easy and seamless
July 13, 2022

It has been an Easy seamless process. So lucky also delivered the item promptly.

Date of experience: July 12, 2022
Michigan
1 review
0 helpful votes
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Good prices
August 12, 2022
Updated review

Some items disappear from my cart. One shirt I really wanted I could not find back. Otherwise, excellent. Fabric quality not what I expected

Date of experience: July 12, 2022
Miss W. — Zolucky Rep
over a year old

Thank you for your feedback. Sorry for any inconvenience caused.

Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
We will improve the usage of our website especially the cart issue. Hope to see you again!

Sorry to hear that the product does not meet your expectations.

We will forward your feedback and keep improving our products and services.

We have been paying attention to quality and sizing issue and we will make a big change soon.

If you have questions about your order, please contact us by email at [email protected] or by chat online.

Zolucky is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.

Stay safe and have a good day!


Good
June 13, 2022
Previous review

Some items disappear from my cart. One shirt I really wanted I could not find back. Otherwise, excellent.

Date of experience: June 12, 2022
Washington
1 review
0 helpful votes
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I love this store!
July 13, 2022
Updated review

It's been so easy! And I love everything I have gotten!

Date of experience: July 12, 2022

Love them
June 24, 2022
Previous review

I really enjoy shopping with these guys!

Date of experience: June 24, 2022
Missouri
1 review
0 helpful votes
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Disappointed
July 12, 2022

The site is easy to use and delivery was within the time stated. But I am disappointed as most of the tops are not as attractive as shown. The polyester material used cheapens the top. I am returning several of the tops.

Date of experience: July 11, 2022
Colorado
1 review
0 helpful votes
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Zolucky
August 10, 2022

Items weren't as described. If it weren't so expensive, I would have sent them back.

Date of experience: July 11, 2022
New York
3 reviews
0 helpful votes
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Love the cloths.
July 11, 2022

Had trouble with putting code in you gave me for a discount but got it I guess?

Date of experience: July 10, 2022
California
1 review
0 helpful votes
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Good looking clothes with very good price!
July 10, 2022
Updated review

Everything is clearly shown and the price is really good!

Date of experience: July 10, 2022

New here and find good price
June 9, 2022
Previous review

Shopping experience pleasant on the whole. Really good price, looking forward to trying them on

Date of experience: June 8, 2022
California
1 review
0 helpful votes
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Planned to have everything professionally fitted so not disappointed the clothes are too large.

Date of experience: July 10, 2022
Ohio
2 reviews
0 helpful votes
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I love the items really wish you offered multiple shipping such as expedited shipping options

Date of experience: July 10, 2022
Mississippi
2 reviews
0 helpful votes
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Great experience.
July 10, 2022

Easy site to navigate! Was able to go to each category and look at each item.

Date of experience: July 9, 2022
Canada
1 review
0 helpful votes
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Unsatisfactory
July 9, 2022

Clothing was not as shown and was not in the size I ordered. I ordered medium and I think they were both XXL. I couldn't return them because it is very expensive to send to China and there would be customs and duty problems they told me when I inquired about doing a return. So I just gave them away to charity and wrote off the $62 I had spent buying and shipping.

Date of experience: July 9, 2022
Wisconsin
1 review
0 helpful votes
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Shopping for tops.
July 9, 2022

Cute items for sale. Enjoyed the selection of tops and bought a pair of shoes.

Date of experience: July 9, 2022
Florida
1 review
0 helpful votes
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Sleeveless geometric tops
July 9, 2022
Updated review

Great choices. I love the tops that I ordered (8). Most were true to size. I gave two to my daughter.
I was very impressed with how quickly Zolucky responded to an issue I had with my order.

ISSUE
I emailed ZOLUCKY that I had received only four of the eight items I ordered. ZOLUCKY immediately sent me an email explaining where the other four tops were. ZOLUCKY also gave me an approximate date on when I should receive my other four tops? ZOLUCKY gave me tracking numbers. All within a 10 minute time frame. I said "WOW". I have received all my tops within the time frame ZOLUCKY said I would receive them. GREAT JOB!

Date of experience: July 9, 2022

Happy customer
May 13, 2022
Previous review

Love the modern designs of the clothes. I've ordered from you before and everything is exactly to my size. Love your site. Wish I could get these earlier than two weeks. Hopefully I get them before May 28,2022. Would love to wear some of this to a Shen Yun Performance. I'll keep my fingers crossed.

Date of experience: May 12, 2022

Checking out. Not very user friendly
March 28, 2021
Previous review

It took me a while to figure out how to check out

Date of experience: February 25, 2021