ZipJobReviews 254

I would not recommend ZipJob for resume writing. I had two drafts and from the beginning, the process in which they used wasn't working for me – 20+ years in marketing in leadership roles and also running my own business. It appeared to be shoehorned into a template of creating a summary statement by tying together various responsibilities (which in my case didn't connect) and then pull out two random data points. I called after draft two to express my concerns. An editor reviewed and the writing did improve, however, 2/3s of it was still off. I then began emailing as you aren't able to speak with someone on the phone in the "escalation department." I was told I could receive a 10% refund, so $18.90 on $189, even though I didn't have 90% of a resume completed. I was then told I could work with a more skilled writer. I wondered why I didn't start off with such a writer? And by then, I had lost my confidence in their capabilities. I was willing to pay 1/3 or even 50% of the cost. This wasn't possible and then I was told the first draft was actually acceptable to them so I would need to document all of my feedback. I explained I've done this via the email thread with the writer. I also sent a summary to the escalation department with dates and associated activities. I also sent a picture of the last draft I had with my markups. After two weeks of battling back and forth, I chose to see this as an unfortunate and expensive lesson learned. Do not pay in advance if you don't understand the policy for dissatisfaction. For ZipJob, it states until you're satisfied and that's not what was offered.

1. What customer service? I've left multiple messages, multiple phone calls, sat on chat for over an hour and NO ONE responds.
2. The resume was full of grammatical and spelling errors after multiple iterations.
3. I want my money back and no one will take my call or respond to the messages left.
SAVE YOURSELF THE HEADACHE - find another service!

I purchased a package for over $300 online and uploaded my resume. There was zero contact after that. No resume, no return call, no return email after my continuous outreach. I "chatted" with Vincent online before my purchase and he assured me a writer would be in contact right away. This is absolutely outrageous. This company stole my money.

The first author assigned to me was not American and was unable to write. The second writer was better but still did not have any expertise to lend me. The presented service is nothing like the service delivered. The cover letter, despite precise feedback, continued to come back with the verbatim comments I was making. There was no thought put into it the only regurgitation of the same information I was providing. Their service is not full of experts but low wage employees abroad. I am 100% unhappy with the service.

You are better off (and save money) by just using a word formatted Resume. I paid for a professional re-write of my resume, what I received was a stripped down, one page, same bullet points I provided resume. There was no 'Professional Profile' no job descriptive paragraph for each position and no accomplishment bullet points (action verb, task, quantifiable result) When I questioned the writer, they stated it was 'based on industry standards'. I asked what standard they are referring to? The reply I received was 'if you are not happy you can request a new witter'. This company misleads consumers to believe they are providing a 'service' which in fact it is a total scam! I demand a total refund and will never use the 'resume' they provide.

I chose Zipjob primarily for the reviews. Now, I'm starting to wonder if those reviews are bogus. My writer, Tynisha, not impressed. Zero communication. I requested an ETA from her. I had to call to get her to respond. Then her response was, "What can I help you with? I believe my initial letter explained the time frame for your resume. I was notified by Support that you have contacted us a few times." Well yes, I did. Once, to get a writer assigned, because that took way too long. Second, because I sent her a note requesting an ETA. Last week I called because I sent a revised draft back. Crickets, again. Today I called and chatted with support (because no one answers the phone). I submitted by revised draft to her on 03/14. Cricket, again. I purchased this service around March 2. It is the 24th and I have received only one draft copy.
Communication = 0
Service = 0
Response Time = 0
Value for Service = 0

Sincerely,

Waiting to be WOW'd

Lori, my writer, took my old resume and changed a few words, adding on my current position. She got several things wrong, gave me an attitude, and closed the account before I was ready. I guess so she could get paid. I emailed and chatted twice with staff who said they were waiting for me to tell them what was incorrect, after I pointed it out to them. I got frustrated, rightfully. The cover letter brings nothing unique to the table as its just a synopsis of the resume. I didn't even bother looking at what she wrote for my LinkedIn bio.

Besides that, the resume was bulky and used way too many words; nothing was consolidated. The format looked like an old word processing program. There was nothing attractive about it. As my friend said, it was overwhelming to look at. Any employer would have given up after one glance.

I'd take into consideration that companies pay for positive reviews on the internet and really look for a lot of reviews on several sites. Don't be fooled, Zipjob does not perform.